Mick Hunt

Forbes Business Council

As a member of the Forbes Business Council, I am part of an exclusive community of leading business professionals and entrepreneurs recognized for their expertise and success. This prestigious role allows me to:

•	Thought Leadership Contributions: Publish articles and provide expert insights on Forbes.com, sharing innovative ideas and strategies in business leadership, growth, and development.
•	Peer Collaboration: Engage with a network of accomplished business leaders to exchange knowledge, discuss industry trends, and explore opportunities for collaboration.
•	Strategic Influence: Offer actionable advice and pioneering solutions that drive business excellence and leadership effectiveness across diverse industries.
•	Professional Development: Access unique resources and events designed to enhance my leadership capabilities and expand my influence within the business community.
•	Community Engagement: Participate in forums and discussions that foster growth, learning, and mutual support among members, contributing to a vibrant ecosystem of business innovation.

Being a member of the Forbes Business Council highlights my dedication to continuous improvement, thought leadership, and driving success in the business world.

Member

Mick Unplugged

At Mick Unplugged, my mission is to inspire and empower. Leveraging my extensive experience in leading companies and training programs, I provide:

•	Keynote Speeches that Challenge and Motivate
•	Executive Coaching for Transformational Leadership
•	Workshops and Seminars on 'Knowing Your Because'
•	Engaging Content Creation: Blogs, Podcasts, Social Media

Achievements:
•	Successfully launched the Mick Unplugged brand, reaching a diverse audience of executives, sales leaders, and aspiring entrepreneurs.
•	Developed a series of motivational workshops and seminars attended by industry leaders.

Founder

Premier Strategy Box

Chief Executive Officer

Forbes Coaches Council

As a member of the Forbes Coaches Council, I join a select group of esteemed business coaches and thought leaders invited to contribute to one of the most prestigious coaching communities. My role involves sharing insights and strategies that empower executives, entrepreneurs, and professionals to reach their highest potential. Through this council, I provide:

Expert Commentary and Articles: Contributing thought leadership content on business strategy, leadership development, and personal growth to Forbes.com.

Community Engagement: Collaborating with other top-tier coaches to exchange best practices, offer mentorship, and support fellow members.

Innovative Solutions: Bringing cutting-edge coaching methodologies to the forefront, enhancing the effectiveness of leadership and business strategies.

Networking Opportunities: Leveraging an exclusive network of like-minded professionals to expand my reach and influence within the industry.

My involvement with the Forbes Coaches Council underscores my commitment to excellence in coaching and leadership, continually pushing the boundaries to inspire and lead others to unparalleled success.

Michael Hunt Jr LLC

•	Successfully increased efficiencies and lowered staffing by executing workflows from CRMs, databases, and agency management systems 
•	Provide organizational structure and leadership while directing the Commercial and Personal Lines Departments
•	Implement lead generation, digital platforms, and telemarketing efforts in order to expand book of business
•	Assist Agents with targeting accounts to generate high premium volumes including contractors, restaurants, lessors risks, agriculture, retail, and high-value personal lines
•	Train Agents on expanding geographical footprints without physical location while mentoring Office Managers on workflow, data analytics, and sales process improvements

Independent Insurance Agents of North Carolina, Inc.

Director- Agency Prosperity

MacNeill Group, Inc.

P&C and E&S Licensed in 40 states
•	Directed operations, sales, and strategic development of Insurance Agency Sales and Service Contract Center, Insurance Carrier Service Center, Internal Retail Agency, and Workforce Management and Data Analytics
•	Managed more than $150M in written premiums and $30M in revenues while increasing profit margins from 4% at inheritance to 12% YTD by improving efficiencies and streamlining workflows and staffing 
•	Maintained a Customer Satisfaction rating of 97.8% from inception to date
•	Created the Workforce Management Department and the Data Analytics Department to emphasize data as a useful tool for both internal and external decision making
•	Obtained additional outsourcing opportunities from each client due to exceeding contract SLA/SLOs
•	Created, searched, and responded to RFIs and RFPs for potential internal vendors

Executive

Oakleaf Insurance Group

•	Opened the Oakleaf Insurance Group and achieved $3.2M in total REVENUE within 3 years of operation
•	Developed a book of business through Internet leads, data listings, networking, and referrals which was profitable within the first year of business 
•	Implemented detailed onboarding training courses, thus increasing profitability
•	Developed a Marketing Business Plan to maintain and encourage profitable growth as well as a successful company-wide standard operating procedure (SOP)

Agency Owner

Nationwide

•	Directed a staff of 45 people while overseeing a territory consisting of 9 office locations
•	Implemented detailed onboarding training courses as well as ongoing training for current staff and management
•	Developed a Marketing Business Plan to maintain and encourage profitable growth as well as a successful company-wide standard operating procedure (SOP), which is currently still in place

Sales Manager

Mick Hunt, a seasoned Chief Executive Officer renowned for his leadership at Premier Strategy Box and PADI, brings over two decades of invaluable experience in steering and expanding businesses across the insurance and consulting sectors. With an MBA in Executive Leadership, Mick has cultivated a reputation for expertise in fostering innovative sales cultures, nurturing transformative leadership skills, and empowering executives and entrepreneurs alike.

At the core of Mick's mission lies a profound belief in unleashing the potent force of 'because' – the driving factor igniting passion, catalyzing transformation, and unlocking unparalleled success.

Through Mick Unplugged, a platform dedicated to profound insights and inspiration, Mick generously shares pearls of wisdom drawn from his extensive journey and leadership experience. Offering strategies that have not only reshaped leadership landscapes but have also redefined the essence of personal development.

Beyond Mick Unplugged, Mick extends his influence through captivating keynote speeches, transformative workshops, and bespoke coaching programs. These endeavors aim to challenge norms, inspire ambitious aspirations, and redefine the very fabric of success.

Embark on an exhilarating expedition of self-discovery and professional growth with Mick, where the power of purpose propels individuals towards unprecedented levels of achievement. Delve into the depths of motivation and unlock the true potential of your 'because'.

Connect with Mick:
https://www.youtube.com/@MickUnplugged
https://twitter.com/MickUnplugged
https://www.instagram.com/mickunplugged/
https://medium.com/@MickUnplugged

Poms & Associates

- Review and become familiar with current operational workflows.
- Collect information to set up Business Units and employee details accurately, including commission structures.
- Review policy lists and add any Parent Companies not currently in AMS.
- Coordinate onboarding timing with IT, Accounting, and Training Departments.
- Set up AMS to receive partnership downloads upon onboarding customer and policy data.
- Coordinate the entry of data into AMS and audit for accuracy.
- Assist with Employee and Department Audits.
- Maintain and update Vertafore products.
- Manage the renaming or termination of Divisions as needed.
- Create, manage, and maintain the Business Unit setup in AMS and ImageRight.
- Assist users with all aspects of an Agency Management System.
- Perform system migrations and plug-ins with other software.
- Answer, evaluate, and prioritize incoming support requests.
- Provide in-person training and create digital tutorials to address software needs/issues.
- Ensure the system operates at proper levels, analyze, test, and implement new software releases with minimal interruptions.
- Summarize system changes and notify users before implementation.
- Resolve problems, analyze and evaluate incident reports, and make recommendations to reduce the incident rate.
- Provide assigned training materials for new staff on all aspects of using the AMS360 system.
- Work to maximize software usage and improve workflow consistency.
- Prevent security breaches.
- Meet regularly with power users and management at all locations to improve user experience, competence, productivity, and overall success.

Vertafore AMS360 & BenefitPoint Operations Administrator

NavSav Insurance

-Enterprise Administrator for our Applied EPIC. 

-Oversee the cost management of all legacy LMS as well as current LMS including additional features. To collect, analyze, and report cost information more effectively in order to forecast and monitor costs.

-Oversee $2.3 Million in system assets. 

-Review and validate current and future vendor contracts.

-Contribute to business case justifications and cost/benefit analyses for cross-departmental spending and initiatives.

-Collaborate with multiple technology teams to deliver projects and ensure proper implementation.

-Led the Agency Success Leaders IVANS download team, and Client Experience Groups, providing strategic direction and fostering a culture of data excellence.

-Support new merger partners for download setup, work closely with our M&A, and Carrier Relations team for configuration needs.

-Develop and implement efficient processes to align data integrity with product management and ensure consistency among products.

-Drive continuous quality and performance improvements through data analytics, process analysis, and the delivery of enhancements, meeting c-suite goals.

-Act as the liaison for the data team and Client Experience team in internal discussions, workflow planning, and process enhancement initiatives.

-Plan and direct team activities, ensuring the achievement of goals and objectives.

-Maintain strong carrier and vendor relationships, applying expertise to meet carrier expectations and retain both carrier and vendors.

Enterprise Support Manager

Indium

Main Responsibilities

-Responsible for the creation of workflows/schedules.
-Responsible for the use of project management software, such as Clickup, Basecamp, and Asana. 
-Responsible for the support of multiple projects at various stages across the full L&D team.
-Responsible for communication of larger project timelines with cross-functional teams. 
-Responsible for problem-solving, and facilitating team in mitigating risks. 
-Develop content using the ADDIE Instructional Systems Design methodology

Content Creation

-Co-create agency training content in various formats including video tutorials, job aids,
manuals, lesson plans, newsletters, and articles.
-Deliver training content virtually via Teams calls, workshops, and webinars teaching keystone courses such as insurance sales, customer service, client retention, leadership, etc.
-Facilitate in-person training classes, sales boot camps, and agency events. Speak at industry events on occasion such as conference breakout sessions, panels, and round tables.

Vendor Support

-Coordinate identification of resource needs and time frame for the L&D team. 
Responsible for the creation of documentation and guidelines, including schedules, that meet the needs of vendors. 


Communication Across Multi-Teams

-Lead and schedule team meetings for calibration, and follow-up. 
-Responsible for responding to cross-functional inquiries and attending meetings as needed. 
-Coordinate with other internal departments and vendors to ensure strong, open, and ongoing communication during the development process.

Learning And Development Specialist

The Liberty Company Insurance Brokers, Inc.

•	Background converting agencies from AMS360, Epic, TAM, Sagitta, EZLynx, Hawksoft.
•	Deliver system management recommendations & system configurations.
•	Maintain documentation of all conversions to ensure future success of insurance agency conversions.
•	Maintain in-depth knowledge of AMS360 and insurance agency management trends by attending yearly Vertafore conferences.
•	Created in-depth agency on-boarding manual to allow for future training.
•	Assist users in successfully implementing and leveraging tool(s) to improve workflow.
•	Answer high volume incoming AMS360 help desk email requests from users
•	Work as a strategic and collaborative partner to all operations department team members

Vertafore Onboarding Specialist / Sr. Applications Support Manager

SFI Group

•	Maintained high standards of customer service by building relationships with clients.
•	Analyzed client needs, coverage forms, and quotes.
•	Prepared and submitted applications to appropriate carriers for new business quoting.
•	Prepared summaries of insurance, schedules, and proposals for review with clients.
•	Customized insurance programs to suite clients’ individual needs.
•	Identified exposure to loss and recommended appropriate coverages
•	Consistently stayed up to date on job knowledge to learn about new products and services
•	Training new hires on agency management system and department procedures
•	Responsible for transition of agency management system from Applied EPIC to AMS360 (2020)
•	Responsible for upkeep of current date in AMS360 i.e., carrier download, and company contacts.
•	Running reports as needed for management, producers, and other staff.
•	Support for IT and equipment management
•	Set up new employees in management system as well as acquired carrier logins

Applications Support Manager / Licensed P&C Producer

SEWELL INSURANCE AGENCY INC

•	Licensed P&C Agent in North Carolina, South Carolina, and Virginia. 
•	Check to ensure that appropriate changes were made to resolve customers' problems.
•	Compare disputed merchandise with original requisitions and information from invoices and 
        prepare invoices for returned goods.
•	Complete contract forms, prepare change of address records, and issue service discontinuance
        orders, using computers.
•	Confer with customers by telephone or in person to provide information about products and 
        services, to take orders or cancel accounts, or to obtain details of complaints.
•	Contact customers to respond to inquiries or to notify them of claim investigation results and any 
        planned adjustments.
•	Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
•	Keep records of customer interactions and transactions, recording details of inquiries, complaints, 
        and comments, as well as actions taken.
•	Obtain and examine all relevant information to assess validity of complaints and to determine 
         possible causes, such as extreme weather conditions that could increase utility bills.
•	Recommend improvements in products, packaging, shipping, service, or billing methods and 
        procedures to prevent future problems.
•	Refer unresolved customer grievances to designated departments for further investigation.
•	Resolve customers' service or billing complaints by performing activities such as exchanging 
        merchandise, refunding money, and adjusting bills.
•	Review claims adjustments with dealers, examining parts claimed to be defective and approving or 
        disapproving dealers' claims.
•	Review insurance policy terms to determine whether a particular loss is covered by insurance.

Licensed P&C Agent / Customer Service Representative

US Army

Received an Honorable Discharge for time served.

33 Mike

Passionate about Excellence and Innovation in the Insurance Industry! 🚀

With a dynamic career spanning diverse domains including Support Services, Accounting, Compliance, and Underwriting, I've spent two decades dedicated to delivering transformative results.

My journey has been fueled by an unwavering commitment to driving improvements, streamlining processes, and fostering innovation. I thrive on challenges and have consistently sought opportunities to make a positive impact in every role I've embraced.

Whether it's optimizing operational efficiencies, ensuring rigorous compliance, or championing underwriting excellence, I approach each endeavor with enthusiasm and a hunger for continuous improvement.

I believe that innovation is the key to staying ahead in this ever-evolving industry, and I'm excited to be at the forefront of change. Let's connect and explore how together, we can elevate the insurance landscape and make a lasting difference.

Ready to innovate and excel! 🌟 

#InsuranceInnovator #ProcessImprovement #ExcellenceMatters

taplio

The Battle

Mick Hunt

Brooke Flanagan, CPIA, CISR, AIAM

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?