Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Training on AI and automation for business professionals: workshops, online courses, live sessions, all the way down to custom company training programs

Co-Founder

Circula

Advisor

Circula.com

Head of Operations

On Deck

Fellow

solarisBank AG

Senior Business Development Manager

payleven Global Mobile Payments

IT Team Lead

Fundraising - Internship

Helping startup operators move faster with automation

I train business professionals on AI and automation: workshops, online courses, live sessions, all the way down to custom company training programs

Alexandre Kantjas

What training 5,000+ operators on AI taught me: it's not about 𝘴𝘬𝘪𝘭𝘭𝘴, it's about new 𝘳𝘰𝘭𝘦𝘴. Here they are:

AI means new tools → new tools require new skills → new skills create new 𝘳𝘰𝘭𝘦𝘴.

Skills training without role clarity will lead you nowhere. 

The companies moving fast aren't only hiring people with AI skills or running better training programs: they also understood the importance of 𝘳𝘦𝘥𝘦𝘧𝘪𝘯𝘪𝘯𝘨 𝘳𝘰𝘭𝘦𝘴.

Here are the top 3 every company will hire for:

𝐀𝐈 𝐎𝐩𝐞𝐫𝐚𝐭𝐨𝐫𝐬. 
→ 𝘞𝘩𝘢𝘵 𝘵𝘩𝘦𝘺 𝘥𝘰: Use AI tools to do their current job faster. Sales managers. Customer service reps. Marketers: all will be expected to lift their individual productivity with AI.
→ 𝘛𝘰𝘰𝘭𝘴 𝘵𝘩𝘦𝘺 𝘶𝘴𝘦: AI chat solutions (ChatGPT, Claude, Gemini), AI in SaaS applications that support their workflows.

Prediction: This role will become the baseline. Use AI or get squared.

𝐀𝐈 𝐁𝐮𝐢𝐥𝐝𝐞𝐫𝐬 
→ 𝘞𝘩𝘢𝘵 𝘵𝘩𝘦𝘺 𝘥𝘰: Automate team processes using AI and no-code platforms. RevOps managers. BizOps leads. Operations analysts. They thought systems and processes in the past. The expectation in the future will be to turn them into  workflows and systems.
→ 𝘛𝘰𝘰𝘭𝘴 𝘵𝘩𝘦𝘺 𝘶𝘴𝘦: No-code automation platforms like Zapier, Airtable, n8n, Make and all the good stuff I won't list here.

Prediction: Every business function will hire at least one AI Builder to automate the team's work.

𝐀𝐈 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐬 
→ 𝘞𝘩𝘢𝘵 𝘵𝘩𝘦𝘺 𝘥𝘰: Build apps and scalable systems. They're today's engineers, but the way they ship solution is about to entirely change.
→ 𝘛𝘰𝘰𝘭𝘴 𝘵𝘩𝘦𝘺 𝘶𝘴𝘦: Cursor, Replit, v0, Bolt - AI-native IDEs and vibe coding platforms that let them ship 10x faster by pair-programming with AI.

Prediction: in less than 18 months, every engineer will be an AI engineer.

This time is different: your role too will change. 

Which role do you see for yourself?

It's one thing to see potential in AI. It's another to have identified 𝘨𝘳𝘦𝘢𝘵 𝘈𝘐 𝘶𝘴𝘦 𝘤𝘢𝘴𝘦𝘴 that move the needle for 𝘺𝘰𝘶𝘳 business.

Join me and Jan for our upcoming workshop where we'll reveal the 15 𝐜𝐨𝐫𝐞 𝐀𝐈 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐛𝐥𝐨𝐜𝐤𝐬 that power virtually every business automation. Whether you're in sales, operations, marketing, or finance, these patterns repeat across industries and functions.

𝐇𝐨𝐰 𝐭𝐨 𝐟𝐢𝐧𝐝 𝐀𝐈 𝐮𝐬𝐞 𝐜𝐚𝐬𝐞𝐬 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬
👤 𝐆𝐮𝐞𝐬𝐭: yours truly and Jan Meinecke
🕒 𝐓𝐢𝐦𝐞: Thursday, November 27th, 2025, 5:00pm CET
📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Online

You'll learn:
- 5 frameworks for evaluating and prioritizing AI use cases
- How to recognize which patterns apply to your specific challenges
- The 15 fundamental AI building blocks that solve real business problems
- Live examples showing each building block in action

Want to join? Let me know in the comments.

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Mike Cardona

Alexandre Kantjas

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The Battle

Mike Cardona

Alexandre Kantjas

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Alexandre Kantjas's LinkedIn Performance

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Performance ScoreAlexandre Kantjas's LinkedIn Performance