Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Cole Fortman

Fortman Digital

Fortman Digital stands as your trusted ally in the realm of business automation. We equip agencies, consultants, and B2B organizations with the power to transform their operations through our no-code systems. Discover the simplicity of automating tasks and consolidating software with our user-friendly applications, all meticulously crafted to optimize your business processes - without the need for coding.

Founder/Consultant

Outerview

Co-Founder

White Label Tools

A directory of different White Label companies across the internet. Browse different companies and categories with White Label offers. Built using Airtable, Softr, and Zapier. 

Acquired 12/23

Chief Technology Officer

Upseed

This role consists of both strategizing which no-code/low-code tech stacks are best suited for the problem at hand as well as a role in actually building the product/software using the specified tech stack.

Cheif No-Code Officer

The Grilled Cheese Dude

What started out as a side project has quickly spiraled into a full-fledged food brand.

I started in college going to parties and selling grilled cheese and with the power of social media, I have made grilled cheese for influencers with millions of followers resulting in over 100k organic impressions on my Instagram account and 3 million impressions on Youtube.

in 2020 I was in talks with an investor about opening up a ghost kitchen in Chicago but the deal fell through. But that won't stop me. I WILL OPEN A GHOST KITCHEN SOMEDAY!

Food Entrepeneur

DIY Lead Generation

Duties Included:
- Strategizing Go-To-Market Plan
- Create Social Media Channels + Content
- Create paid acquisition plan.

Digital Marketing Consultant

Urban Street Window Works

Social media planning and goal setting for the online brand and organic inbound traffic. Creating a promotional strategy, regular publishing schedule, curating relevant and high-quality content and staying relevant in the online world. Helped develop the brand through engagement with the audience and work on audience growth.

Social Content Strategist

Warped Perception Youtube Channel

Youtube Channel focused on slow-motion videography. My role as a camera operator required me to handle the camera and get shots. Experience with Canon camera systems as well as Sony. Shot multiple videos with 1,000,000+ views.

Camera Operator

Dimo's Pizza

During my tenure at Dimo's Pizza, I held a multifaceted role that included:

Crafting dough and preparing cheese, ensuring the highest quality ingredients for our pizzas.
Braving all weather conditions, from the heat of summer to the chill of winter, to deliver pizzas to our customers on my trusty bicycle.
Handling order inputs across various platforms including GrubHub, Dimo's official website, and phone calls, ensuring seamless order processing and customer satisfaction.

Delivery Biker 

Teaching non-tech people how to build and systemize without any coding required.

I run Fortman Digital, a no-code agency and coaching business helping entrepreneurs and SMBs simplify, automate, and scale—without writing a single line of code.

My agency builds custom client portals, automated workflows, and AI-powered systems using tools like Airtable, Softr, and Make.com. As a coach, I also teach non-technical founders how to confidently build and manage their own no-code solutions.

What I Do Best:

Done-For-You Automation: Fully built solutions to streamline your operations.

Personalized Coaching: Friendly guidance that empowers you to create your own tools.

Making Tech Simple: Breaking down complex processes into clear, actionable steps.

Keeping it Fun: Using humor, analogies, and storytelling to make learning enjoyable 😄.

My clients save hundreds of hours, cut operating costs dramatically, and gain the confidence to build independently.

Who should connect? Entrepreneurs, SMB owners, or anyone curious about leveraging no-code to scale their business 🚀.

If you're ready to simplify your operations and grow faster with no-code, let's connect 🤝.

This role consists of both strategizing which no-code/low-code tech stacks are best suited for the problem at hand as well as a role in actually building the product/software using the specified tech stack.



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Mike Cardona

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