Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Soraia

Digital transformation startup specialized in the development of custom software and mobile applications, enhanced by AI.

🌍 Global team, global clients
🧰 Our tech stack: Xano, WeWeb, FlutterFlow, Firebase, Airtable, Softr, Make, n8n, OpenAI, Anthropic, Mistral

🧱What we do: 
- We consult
- We design
- We develop
- We test
- We launch
- We train 

✨ Values: 
- NoCode first, Code when needed.
- Think solutions, not problems.
- Adoption beats technology.
- Stay curious, learn fast.
- Make things happen.

Co-Founder & CEO

Satispay

Helped Satispay, an Italian Fintech startup, to establish in the region.
- Strategy: identification of growth opportunities, definition of geographical zones, go-to market with marketing department, fixing targets and forecast for the team
- Recruited and managed 4 business developers to take over the activities 
- Reached 10% market penetration in Menton (150 merchants) in less than 3 months (company historical record)

City Manager

ALTEN

Business development
- Prospecting, account opening and development of existing clients
- Analysis of client needs, proposal of technical offers, presentation of consultants
- Definition of the commercial strategy 

Recruitment and management of a team of consultants 
- Job interviews
- Management of a larger team (around 40 consultants)
- Career management (coaching, follow-up, choice of projects, training, annual reviews)

Management of a profit centre:
- Responsibility for operating results and control of margins
- Achieving margin targets

Business Unit Manager

Business development
- Prospecting, account opening and development of existing clients
- Analysis of customer needs, proposal of technical offers, presentation of consultants

Recruitment and Management of a team of consultants (20 consultants)
- Job interviews
- Career management (coaching, follow-up, choice of projects, training, annual reviews)

Business Manager

RSI (Responsable Site Ingénieurs) is a parallel managerial activity in addition to the Business Analyst role, consisting of assuring the well being of the team by:
- organizing a team building activity once a month
- reporting and discussing with the management any issues or concerns that the team might encounter 
- suggesting managerial solutions to make sure projects are carried out smoothly 
- helping the HR department in the recruitment process

Engineering Site Responsible (RSI)

Responsible for the evolution of projects regarding product enhancement and product development from scratch part of the middleware configuration solutions of the client.

Main activities:
- Manage meetings with customers and developers in order to clearly understand the requirements and their feasibility
- Define, review and update specifications for both UI (wireframes definition) and BE (JSON/ XML design for API services) 
- Propose solutions and collaborate to design architecture
- Participate in product quality assurance (test plan review, exploratory testing, user tests)
- Incident and problem management to ensure smooth development
- Schedule and monitor the evolution of each project, define tasks and create timeboxed releases in an agile manner (SCRUM) through JIRA and Confluence
- Report status and evolution of the projects on a weekly basis to customers and management

IT Business Analyst

Accenture

Took part in a project consisting of redesigning and improving the customer journeys, UX and UI, of the Internet Banking services and the App of one of the most important banks in Europe.

- Benchmarking to clearly understand best practices of the industry to define new offers and services for the clients
- Functional analysis of new and already existing products and services, with a deep understanding of frontend impacts deciding how to improve the usability for final users
- Prepare change requests and business requirements upon the adoption of a new functionality
- Participate to design thinking activities to discuss the old and the new design with the team to set up prototypes of the new interfaces

In addition:
- Held a marketing class to high school students of 16-17 years old for the "Alternanza Scuola Lavoro" project, which aims at introducing students to the working world
- In charge of the organization of the summer party for a total of 80 colleagues

Digital Transformation Consultant

Politecnico di Torino, OndeQuadre

OndeQuadre is the institutional radio of the Polytechnic of Turin, which aims at keeping students informed about events inside and outside the University as well as fostering their curiosity towards local organizations, institutions and social life.
My programs: Track01 and TorinoFreeTime

- Select program content 
- Conduct interviews
- Contact radio station guests
- Announce music selections and commercials
- Organize special radio sponsored events

Radio Host and Art Director

Reply

- Coordination, planning and management of company events, internal trainings and knowledge sharing events devised to increase employee engagement, improve skills and enhance collaboration;
- Set up reports with the data gathered during the events and present them to the board;
- Storyboarding for specific company videos, both for events promotion and for company presentations with related results achievement;
- Researched new opportunities, initiatives and ideas regarding graduate’s engagement as well as new formats and communication techniques.

In addition:
- Member of the Blockchain CoP (Community of Practice), a group of employees passionate and interested in the Blockchain technology. Collaborated in two projects for the insurance and public administration sector.

Internal Communication Consultant

Trelleborg Sealing Solutions

I was tasked with setting up a confined area within the production unit and to make it lean and 5S compliant. I was also tasked with understanding how the machine (a conveyor) in the confined area works, design a new set of process instructions for the operators to rely on and produce sheets to log their daily work.

• 5S Methodology 
• Lean Manufacturing
• Communication and Visual Management
• Setting up Procedures and Production Sheets

Operations Area Manager - Intern

Over the past 10 years, I’ve worked at the intersection of technology and business strategy, leading teams of 40+ software developers and consulting for global firms across industries. 

Throughout this journey, one challenge stood out: organizations struggle with inefficient processes, outdated systems, and manual workarounds that hinder growth.

🤫 If you your team loses time copy-pasting from thousands of Excel sheets and old software that slow their work down, you are in the right place.

This is why I founded Soraia: to help companies unlock operational efficiency through AI-driven custom software and NoCode/LowCode solutions. 

Our approach is structured, results-oriented, and designed to deliver measurable impact.

🔹 Our Approach
Digital transformation should not be about complexity, but about clarity, speed, and adoption. Our methodology ensures that every technology investment translates into real business value.

We are guided by these 5 principles:

1️⃣ NoCode first, Code when needed.
2️⃣ Think solutions, not problems.
3️⃣ Adoption beats technology.
4️⃣ Stay curious, learn fast.
5️⃣ Make things happen.


🔹 What We Do

🔍 Strategic Consulting. No ROI, no project.
Before we build, we assess. Using our proprietary WAVE Matrix ©, we quantify potential ROI, ensuring that every digital initiative is aligned with business objectives.

🎨 Solution Design. If you can’t map it, you can’t optimize it.
Through UX/UI design and process mapping, we help businesses visualize inefficiencies, streamline workflows, and lay the groundwork for automation.

⚡ Development & Implementation. Execution is everything.
We don’t just advise, we build. Leveraging AI, NoCode, and LowCode technologies, we rapidly deploy scalable and cost-effective solutions.

📚 Change Management & Training. Technology is only as effective as its adoption.
We ensure smooth transitions by integrating Loom-based training and structured change management strategies since day one, driving high adoption rates within organizations.


🚀 Why Work With Us?

✔️ High Adoption & Long-Term Impact
✔ Accelerated Digital Transformation
✔ Reduced Manual Work & Errors
✔ Data-Driven Decision Making


If your team is spending more time managing data than making strategic decisions, it’s time to rethink your approach.

📩 Let’s connect - DM me to discuss how to tackle your digital transformation journey.

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Mike Cardona

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