Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

GrepBeat

🎯Generated $190K+ in sponsorship and ticket revenue in 18 months by cultivating partnerships with startups, tech ecosystem leaders, and professional service firms across media and event channels
🎯Drove $55K+ in sponsorship and ticket revenue for Grep-a-Palooza 2024 by selling event partnerships and promoting attendance, contributing to 275 total attendees
🎯Increased Grep-a-Palooza 2025 revenue by 22% year-over-year by growing sponsorship sales by 77% and attracting 295 attendees
🎯Planned and executed Startups to Watch 2024, attracting 100 attendees and securing $17K in sponsorships
🎯Delivered Rising Stars 2025 with 92 attendees (91% attendance rate), generating $10K in sponsorships and $4.3K in ticket sales
🎯Secured $10K in grant funding from NC IDEA to support events promoting entrepreneurship and community journalism
🎯Represented GrepBeat at 10+ ecosystem events, including Venture Connect, Raleigh-Durham Startup Week, GRO Incubator, Seed the South, and Triangle Tech Night, strengthening regional partnerships and lead pipeline

Media & Events Sponsorship Manager

Beyond The Job Title

The lack of diversity in tech can lead to imposter syndrome, bias, and a sense of isolation that hinders your growth and ambition.

Welcome to 'Beyond The Job Title Podcast,' where we shine a spotlight on the journeys of underrepresented tech professionals and allies within the SaaS industry. 

Join us as we delve into the personal development and career insights that have fueled their success.

Discover the stories of trailblazing underrepresented SaaS founders, executives, and professionals who have broken barriers and achieved remarkable milestones. 

Whether you're seeking inspiration, mentorship, or actionable strategies to advance your career, our podcast is your go-to resource.

Tune in to gain valuable insights, build your network, and navigate your tech career journey with confidence. 

Subscribe now and take the next step toward your own success in the world of tech.

Ready to connect and go beyond the title?

Join the community and be one of the first to know when new episodes drop.

Subscribe: https://www.beyondthejobtitle.com/subscribe

Podcast Producer & Host

Cesar Romero, LLC

Partnered with early-stage startups and growth-stage SaaS companies to design and scale community-led strategies that improved engagement, reduced churn, and accelerated revenue.

Mindvalley | B2C SaaS – EdTech
🎯Recruited and trained 25+ product ambassadors, increasing customer engagement by 75%
🎯Analyzed 250+ feedback surveys to extract product insights, leading to a 30% boost in NPS
🎯Migrated community from Facebook to Bettermode, increasing user engagement by 50% and reducing churn by 20%

Teal | B2C SaaS – Career Development
🎯Spearheaded the planning, organization & promotion of a SaaS startup's 3-day online Summit with over 1,500 unique participants.
🎯Empowered users with knowledge of Teal’s SaaS platform benefits & functions via video-based demonstrations and webinars, increasing adoption rate by 40%.
🎯Facilitated personalized onboarding process for over 500 new customers in the Circle community platform, resulting in a 50% increase in user adoption and growth.

myBasePay | B2B SaaS – Staffing Tech
🎯Collaborated with staffing industry influencers to host exclusive networking events, resulting in an increase of 40% in brand awareness for myBasePay’s SaaS platform.
🎯Orchestrated 15 industry expert panels with 120 stakeholders leading to 3 impactful partnerships that contributed to a revenue increase of $5 million.
🎯Implemented HubSpot CRM platform to automate and streamline marketing campaigns, resulting in a 30% increase in lead generation and a 20% decrease in campaign execution time.

Community Consultant

Ivy Podcast

With 250+ episodes, 800+ downloads per episode, and 150K+ subscribers, we are one of the leading podcasts in executive and thought leadership. 

Find my episodes 👉🏽 https://ivypodcast.com/tag/host-cesar-romero/

We interview Executives and Thought Leaders from Fortune 500 and other Top Global Companies. We focus on innovative technologies, digital transformations, effective leadership strategies, and much more.

Executive Podcast Host

Under30Experiences

Take ownership of new customers and lead the onboarding processes to help them get up and running. Uncover opportunities for upsells/cross-sells and partner closely with our sales team. Represent the voice of the customer and facilitate customer feedback to product and marketing teams.

🎯Hired, developed, and mentored a team of 15 client onboarding specialists resulting in a 30% reduction in employee turnover and saving the company $100,000 annually
🎯Established and nurtured relationships with 10 strategic international vendors and partners, leading to a 30% increase in customer satisfaction scores and an 80% decrease in churn rate
🎯Promoted to Global Head of Community within two years
🎯Worked closely with the product team to gather customer feedback and provide insights that helped shape the development roadmap and improve product-market fit

Global Head of Community

Group Travel Company for Young People Ages 21-35

🎯Led 100+ customer onboardings, achieving an avg. 9.3/10 customer satisfaction rating and generating over $2M in recurring revenue
🎯Drove a 40% increase in customer renewals by analyzing feedback via Typeform and executing key UX/product improvements
🎯Developed and implemented NPS/CSAT correlation metric, leading to a 38% rise in seasonal retention year-over-year
🎯Partnered with sales and marketing to design campaigns that cut customer acquisition costs by 15%

Community Success Manager

Struggling with reaching your target audience, establishing your brand in the tech industry, or connecting with key players in Raleigh-Durham? We can help!

The not-so-secret weapon? GrepBeat's unique approach to connecting tech professionals in the Triangle through newsletters, podcasts, and events.

Interested in boosting your brand’s visibility in the Triangle’s tech community? Shoot me a DM and let’s chat.

FUN FACTS

 9️⃣ Enneagram: I’m a #9, The Peacemaker (also known as the easygoing and emotionally stable)!
 🇳🇮 My family roots are in Nicaragua
🌮 My favorite food is tacos
💪🏽 Kettlebell workouts any day
🤼‍♂️ My favorite WWE storyteller is The Rock
👨‍👩‍👧 Proud husband and dad.

taplio

The Battle

Mike Cardona

Cesar Romero 🎙

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