Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Ian Johnson

Multiple Companies

Selected client work:

Paramount Pictures: (Fractional Product Lead) Designing the software for greenlighting movies.
ChatLabs: (Fractional CPO) 
Tonic Labs: (Fractional Product Lead) Working with leadership at high-growth startups in Fintech, Genomic Breeding, and Recruitment on product strategy and execution. 
Ultra VC: (Validating demand, pricing, and UXR Strategies) Advised 2023 batch of companies on strategies for validating demand, pricing, and execution of user research. 
Titans Legal: (AI Product Strategy) Consulting on Gen AI implementation strategy for major law firms.
Helios: (Product Strategy) Enabling anyone, anywhere, to profit from saving our planet through Solar investment.

Product Management Consultant

On Deck

Founder Fellow

Lasso (Acquired)

A pioneering AI-powered platform designed to redefine the creator marketing space for SaaS marketers. By facilitating the efficient discovery, management, and performance analysis of millions of creator profiles, Lasso enhances marketing strategies with data-driven insights and automates key processes to measure ROI effectively.

Co-Founder and CEO

Flow Commerce (acquired by Global-e)

The leading platform for cross-border ecommerce, enabling SMB brands to go global and technology that powers Shopify's native cross-border ecommerce platform (Shopify Markets Pro). Selected by Shopify through competitive RFP as sole technology provider for native cross-border ecommerce API/capabilities.

Responsible for product strategy that helped scale and grow some of the fastest-growing DTC brands in the world.

Flow is a SaaS platform that enables retailers to sell and expand internationally, providing end-to-end functionality, including localized pricing, marketing and payments, tax and duty calculation, and global logistics. Supported by venture partners, including Bain Capital Ventures, Forerunner Ventures, and Fung Capital.

Principal Product Manager

Senior Product Manager

Showtime Analytics

Responsible for the product portfolio of business intelligence, customer, and marketing analytics products for Showtime Analytics and Showtime's joint venture with Alibaba Pictures in China.

Showtime Analytics is a SaaS platform aimed at providing the movie industry with an intelligent software solution that is built to understand, communicate, and optimize relationships with moviegoers. Showtime Analytics is supported by partners including Alibaba Pictures and comscore.

VP of Product Management

Accenture

Consultant at Accenture experienced working with large organizations in the technology & financial services industries. 

Client work included;
- Product Marketing Production lead for EMEA at Google 
- Product lead at global financial institutions 
- Analytics and reporting across ad tech sectors

Consultant @Google

Management Consulting Analyst 

eir Ireland

Programme manager of eir's Customer Experience (CX) programme for eir Technology.

Program Manager

Business Operations Specialist

Product leader specializing in helping B2B SaaS and Consumer companies explore new segments, tap into emerging markets, and scale up existing ones.

Key Clients include;
ChatLabs by Writingmate.ai: (Product Strategy and GTM) Bringing private, secure, and customizable AI models in one place.

Paramount Pictures: (Fractional Product Lead) Designed the software used to greenlight movies.

Tonic Labs: (Fractional Product Lead) Working with leadership at high-growth startups in Fintech, Genomic Breeding, and Recruitment on product strategy and execution. 

Ultra VC: (Validating demand, pricing, and UXR Strategies) Advised 2023 batch of companies on strategies for validating demand, pricing, and execution of user research. 

Helios: (Product Strategy) Enabling anyone, anywhere, to profit from saving our planet through Solar investment. 

Track record of enabling B2B SaaS companies to accelerate their path to product-market fit through hands-on product strategy development, rapid experimentation, and execution. 

Designing processes and systems that enable high-growth teams to leverage market and user research to quickly ship the right solutions to end users.

Leveraging experience spanning pre-seed startups to Fortune 500s, including other collaborations with Andreessen Horowitz and ReFace.

For fractional or speaking engagements, please email contact @ ianjohnson.io

If sending a connection request, please include a note.

taplio

The Battle

Mike Cardona

Ian Johnson

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?