Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Blacksheep Advertising

Generating 100's of leads for International Schools across India through Facebook and Google Ads.
Improved Conversion Rates of the landing pages from 5.1% to 9.3% applying proven techniques and methods.

Social Media Executive [Remote Position] 

AP Web World

Content:
Written 50+ Articles for agency blog and clients across different industries some of which ranked 1st on Google for specific keywords.
Prepared and Planned Social Media Calendars while publishing the content as per schedule.

Digital Marketing Executive [Remote Position]

DIGIINFINITY

Responsibilities:
-Create social media content calendar 
-Run Facebook Ad Campaigns

Social Media Intern

OPT-C Digital Solutions Pvt Ltd

-Done Topic Research To Write Content For The Blog Based On The Keyword Research using various keyword tools like keywordplanner, kwfinder, ahrefs etc.
-Written articles on the company blog
-Used ON-PAGE SEO methods to drive traffic to the website

Digital Marketing Intern [Remote Position]

I can help you build automated systems for your processes | Business Process Automation Consultant | Certified by Zapier | Make | Smartsuite | Glideapps

Solopreneur or Business Owner working around the clock to sustain your business? 

Ever feel like there aren't enough hours for Your business tasks?

Getting overwhelmed and losing focus on the key parts of your business?

You're not alone. 

And you must consider automating workflows/processes in your business.

Wondering what I can automate?

Well you need to map out your business process first as automations depend on the process.

And every business has a unique process of their own to do things.

But I can give you some examples for inspiration.

1. Collecting leads/sales data and adding contacts to your CRM/Email Marketing software.

2. Automate delivering lead magnets or course access details once people submit their information or make a payment on your landing pages.

3. Send Automated Emails/SMS Reminders.

4. Schedule Reminders or Notify your teams of particular events.

5. Employee/ Client Onboarding Process

6.Templatized Documents/Invoices/Banner/Images Generation automatically

7. Data Transfer between the tools/services you use based on various conditions.

8. Send tracked events on your website to other platforms like Advertising Platforms/Email Marketing software.

9. Monitor/Publish Content on Social Media Platforms.

These are just some inspirational ideas on what can be automated.

However, you can identify many more in your own business mapping out your process that you spend a lot of time manually.

Here are some benefits of building automated systems in your business

You can achieve More with Less Effort through automations!
You can save time and Elevated Productivity
You can Accelerate your Business Growth and Boost Revenues 

Need help with building automations for your business?

Please get in touch directly.

Why Choose Me?
✅Officially Certified by Zapier, Make, Smartsuite
✅4 Years of Experience in Building Automations
✅Custom Assessment will be made to understand unique requirements of your business
✅Automations will be planned, built and monitored to have them working as you expected
✅Proper Documentation will be provided once the automations are built

You can read some testimonials of my previous clients in the recommendations section here.

Thanks for reading till here :)

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Mike Cardona

Satya Raju Koduri

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