Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

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Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Interface Hero

Our quest is to align your data and no-code toolset around where your business is headed

Business Owner

NBCUniversal

Senior Airtable Developer (Consultant)

Condé Nast

Built a global team packaging and maximizing revenue for Condé Nast's award-winning digital video and podcast content across owned, partner and social platforms.

VP, Global Head of Video & Podcast Operations

Led the development of a global video CMS for Condé Nast on its way to becoming the one-stop-shop for teams as diverse as Legal, Production Management, Post Production, and Platform Management to collaborate, track progress and distribute content optimally.

Senior Director of Product Management

Senior Director - Video Distribution & Optimization

Responding to a disconnect between tactics and results, coordinated efforts across five departments to shift workflows and tools toward a data-driven approach to on-air promotion strategy.  Created and implemented a "GRP Balancer" that allows Promotions strategists to coordinate efforts across three axes (time, channels, campaigns) simultaneously

Manager, Program Planning Operations

Planned launch programming slates for forty international multi-platform HBO channels in coordination with Business Development and Business Affairs.

Manager, Program Planning

Scheduler, Program Planning

Comedy Central

Coordinator, Program Planning

Airtable | SmartSuite | Zapier Solutions Consultant

Shane Hoffman founded Interface Hero to free thinkers and leaders from the operational chaos sapping their potential.  After nearly two decades building solutions at global media companies like HBO and Condé Nast, Shane values the opportunity to bring his expertise to new industries and functions.

With significant experience in Product Management, executive leadership, Project Management, and media platform optimization, Shane’s broad professional background supports his management of the entire FlexSummit process - from analysis to roadmap to implementation.

Shane holds an MBA from NYU with dual specialization in “Management of Technology & Operations” and “Leadership and Change Management”. He lives in Brooklyn with his family and serves as the president of the housing cooperative in which they live.

taplio

The Battle

Mike Cardona

Shane Hoffman

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