Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

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Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Uplevel Marketing

Helping companies transform & grow their business with performance driven omni-channel sales, e-commerce & marketing expertise.

Owner

destinationX

destinationX is a travel storytelling agency passionated about sharing travel experiences and unforgettable destinations with our community. We believe our planet is a beautiful place and it's our mission to help people get lost in the right direction.

Every 2 weeks we share unusual travel experiences & places via our app and our e-newsletter sent to over 5.000 travel enthousiasts. destinationX opens the door to unknown places, hidden gems to eat & sleep and unusual travel ideas that will excite them long after. 

On top of that, we also organise immersive storytelling travel events for 21st century explorers who are looking for unforgettable places and experiences and we design tailor-made online, offline and event marketing campaigns for tourism & lifestyle brands.

Managing Partner

@ Brico, Brico City & Plan-It

Accountable for all digital channels @ Brico, Brico City & Brico Plan-It.

Manager Digital Marketing / Ecommerce

STIMA

Expertise program: Digital marketing & communication

Lecturer

The Reference | Emakina Perform

Senior Digital Marketing Consultant / Pre-Sales Consultant

Internet Marketing School

Lecturer Search Marketing

iProspect Belgium

Senior SEO Consultant | Project Manager

bSeen

- Search engine marketing (SEO)
- SEO Consultancy
- Web usability
- PPC management & optimisation

Search Engine Marketeer & Consultant

Geodynamics

Sales Account Mgr

SWAC International

Sales & Marketing Manager

Personal mission statement: Listen. Learn. & Leverage value.

My goal: Helping companies transform and grow their digital business through ROI-driven digital strategies & tactics.

I have +15 years of experience in digital marketing, e-commerce & omni-channel commerce both on a strategic and tactical level. In addition, I had the opportunity to get involved in the commercial start-up of ELSYCA, a spin-off company of the Free University of Brussels back in 1997 and worked for 7 years as a senior digital marketing consultant at The Reference - part of the Emakina group. During my last 2,5 years as employee (2015-2017), I held a position as Manager digital marketing / e-commerce at Brico, Brico Plan-It & Brico City part of the Maxeda group.

taplio

The Battle

Mike Cardona

Tom Muyllaert

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