CyberNow Labs

♦ Conducting log analysis on Splunk Enterprise Security and IBM QRadar SIEM solutions and providing recommendations to the technical teams via the Jira ticketing system.
♦ Monitoring and analyzing SIEM alerts through Splunk Enterprise Security and IBM QRadar and identifying security anomalies for investigation and remediation.
♦ Analyzing malicious incidents using SentinelOne and CrowdStrike EDR solutions, identifying indicators of compromise, and preparing incident reports on the impact and scope of these activities using IBM QRadar SOAR. 
♦ Conducting analysis activities to determine the legitimacy of files, domains, and emails using OSINT resources such as VirusTotal, AnyRun, CyberChef, HybridAnalysis, and MX Toolbox.
♦ Analyzing phishing incidents using Proofpoint Email Security and Protection and documenting incidents using IBM QRadar SOAR. 
♦ Familiarity with various tools such as Tenable Nessus, Revelstoke SOAR, and analyzing PCAP files using Wireshark.
♦ Familiarity with the fundamentals of network and information security, network technology and tools, identity and access management, risk management, and SANS Incident Response. 
♦ SOC Shift Team Lead providing leadership, training, motivation, and guidance to other analysts.

Security Operations Center Analyst

Avertium

♦	Monitoring, triaging, and analyzing alerts in several SIEMs including LogRhythm, AlienVault Central and Appliance, Microsoft Azure Sentinel, FortiSIEM, and Splunk Enterprise Security, and identifying security issues for investigation, troubleshooting, and remediation. 
♦	Ensure all tickets are handled and resolved and in compliance with SLAs (Service Level Agreements).
♦	Conducting log analysis on these alerts and providing recommendations to the technical teams via the ConnectWise ticketing system. Writing documentation and logging activities in a Shift Daily OneNote file.
♦	Monitored the health of multiple SIEMs, EDRs, and other systems. Escalate to Shift Leads and Engineers as needed.
♦	Interface with clients as needed via emails and telephone calls.

Cyber Security Analyst

Michael Liebert Training Company

♦	CyberNow Labs – Learning how to use the tools of the trade in an immersive, hands-on Security Operations Center utilizing both classroom sessions and shifts in the SOC.
♦	Professional Institute of Technology – CompTIA Security+ classes.
♦	CompTIA CertMaster Learn, Labs, and Practice – Self-study on all three of these platforms for all four of my CompTIA certifications.
♦	Mike Meyers Total Seminars – Self-study courses for the CompTIA A+, Network+, and Security+ exams.
♦	Professor Messer Videos - Self-study courses for the CompTIA A+, Network+, and Security+ exams.
♦	Building a Home Lab – Designed more as a Blue Team lab to use for LetsDefend, OSINT research, practicing Linux and Wireshark, and assessing my home network vulnerabilities.
♦	Online Training Platforms – Self-study via the LetsDefend, RangeForce, and TryHackMe gamified training platforms and studying as an (ISC)² candidate.
♦	Linux – Self-study of several Linux fundamentals course online through Udemy.
♦	Wireshark - – Self-study of several Wireshark fundamentals course online through Udemy.

Student - Cybersecurity

Wynn Las Vegas

♦ 	Provided exceptional customer service working at the only Forbes 5-Star rated casino resort in the world.
♦ 	 Protected company physical assets as well as sensitive information.
♦ 	 Protected customer confidential information.
♦ 	 Trained team members on cheating detection and prevention methods.

Casino Supervisor

Empress Casino Hammond Corporation

♦	Worked in an environment equivalent to that of a cybersecurity Security Operations Center.
♦	Began as a Surveillance Agent and was promoted to Surveillance Supervisor and Surveillance Manager. 
♦	Most important job duty also equivalent to that of a SOC: protecting all company assets. 
♦	Trained and motivated a small, dedicated team to develop the skills required to protect company assets.
♦	Conducted company-wide training/mentoring on new customer service initiative.

Casino Surveillance Manager

I am an accomplished guest service professional from the casino gaming industry that has transitioned to a career in cybersecurity. I am an intuitive learner that can pick things up quickly and make valuable contributions to your team immediately. I have extensive experience in team leadership and safeguarding a company's sensitive data and assets.

I know the cybersecurity fundamentals your company requires of its analysts as demonstrated by earning the CompTIA IT Fundamentals+, A+, Network+, and Security+ certifications. I have hands-on experience with the tools and technologies used in Security Operations Centers to monitor alerts, evaluate network, application, and endpoint security, perform in-depth analyses using OSINT resources, and document incidents using incident reporting systems.

My real strengths are that I am highly organized, detail-oriented, and passionate about cybersecurity. What I am looking for is an opportunity to use my guest service experience, my ability to learn quickly, and my passion for cybersecurity at a company like yours to help you meet any challenges that arise now and in the future. 

I like reading good books from a variety of genres, though I love science fiction the best. I use crossword puzzles as a great method for both relaxing and keeping my mind sharp. Living in Las Vegas allows me to indulge in a little casual poker playing every now and then as well as attend shows by world-class entertainers. Taking a nice, long walk in the morning or evening is something I do to either start or end the day well.

Please feel free to reach me at michael.liebert13@gmail.com.

Michael Liebert, CIOS CSIS

Maxeon Solar Technologies @ Sailotech

1.	Leadership and Team Management:
•	Lead and mentor a team of helpdesk and NOC engineers, providing guidance and support to ensure efficient operations.
•	Conduct regular performance reviews, set goals, and provide feedback to team members
2.	Network Monitoring and Maintenance:
•	Oversee the continuous monitoring of network performance and system health to identify and resolve issues promptly
•	Ensure routine maintenance tasks, including software updates, hardware upgrades, and system backups, are performed efficiently
3.	Incident and Problem Management:
•	Act as the primary escalation point for complex technical issues that cannot be resolved by lower-level support.
•	Manage and prioritize multiple incidents simultaneously, ensuring timely resolution and minimal downtime.
•	Implement and oversee incident management processes to improve response times and resolution rates.
4.	Configuration and Installation:
•	Supervise the installation and configuration of network devices such as routers, switches, firewalls, and load balancers.
•	Ensure network security measures are implemented and maintained to protect sensitive data.
5.	Documentation and Reporting:
•	Maintain comprehensive documentation of network configurations, troubleshooting steps, and system changes.
6.	User Support and Training:
•	Provide advanced technical support and guidance to users, addressing their IT-related queries and issues.
•	Conduct training sessions for users and team members on new systems and technologies.
7.	Collaboration and Coordination:
•	Coordinate with other IT departments and external vendors to ensure seamless network operations and integration.
•	Manage vendor relationships and oversee the procurement and installation of new technologies.
8.	Shift Work and On-Call Duties:
•	Provide 24/7 support by managing shift schedules and being on-call to respond to network emergencies

Global Helpdesk & NOC/SOC Team Lead

Proximity Works

IT Specialist

Milestone Technologies, Inc.

Manage, deliver and continuously improve Corporate IT Service Desk Operations and Support Services for the IT Support Office in Hyderabad, India including IT incident and change management, network infrastructure monitoring and troubleshooting, facility and general office administration support, vendor communication and incident reporting.
Perform onsite, remote and on-call IT user support services to support an assigned location, client, or business group - including diagnosis, resolution, and escalation of end user incidents related to desktop hardware, applications, access requirements, networking, and mobile devices
Evaluate, prioritize, log, and track Help Desk requests calls and incidents, maintaining history records and related problem documentation in ticket tracking system (ServiceNow)
Onboarding and offboarding employees including issuing or reclaiming IT related equipment and services.
New hire setup, Account creation, Termination process
Provide onboarding training/orientation for new employees.
Manage user accounts and services in Office365, Microsoft Active Directory, AzureAD, Exchange Online, Microsoft Teams, and SharePoint.
Configure, troubleshoot, and maintain office printers.
Help maintain IT security posture and policies via Duo MFA, endpoint protection, and security best practices.
Perform monitoring and initial triage of security & vulnerability tasks leveraging various security tools (AV/SIEM/Vulnerability Management)
Audit and maintain hardware/software inventory including e-waste.
Maintain internal and end user documentation related to helpdesk.
Responsible for implementing and supporting IT initiatives and projects

Senior Information Technology System Administrator

Nuance Communications

• Monitored network performance and resolved issues promptly.
• Conducted regular maintenance and upgrades.
• Collaborated with cross-functional teams to implement new solutions.
• Provided technical support to internal and external stakeholders.
• Handled troubleshooting tasks for Local Area Networks, Wide Area Net-
works and voice systems to reduce network connectivity problems.
• Identified and evaluated complex business and technology risks, internal
controls to mitigate risks and related opportunities for internal control
improvement.
• Verified stability, security and scalability of system architecture.
• Monitoring of all Network equipment including Routers, Switches and
Firewalls for Node Availability, Memory Utilization, CPU Utilization, Re-
sponse time & Interface availability
• Monitor all alerts for Routers, Switches and Firewalls including Alarms
and Events
• Alarm monitoring and creation of ticket as per criticality and specified
SLA of alarm
• Perform tasks related to securing and keeping the products, tools, and
processes

Network Operations Centre Engineer

Salesforce

• Collaborated with cross-functional teams to improve product function-
ality
• Created new accounts, reset passwords and configured access to
servers and file management software for users.
• Troubleshoot hardware issues and worked with service providers to
facilitate repairs for end users.
• Maintained records, logs and lifecycle documentation of work requests.
• Performed scheduled inventory counts and supply audits.
• Researched and maintained IT project and service documentation to
assist future problem resolution & Managed day-to-day AV operations,
supervising equipment removal and return & Maintained AV inventory
and supplies and facilitated orders for new equipment.
• Monitored and repaired range of equipment, including audio, video and
video conferencing systems.
• Managing and resolving tickets related to platforms like MobileIron, Air-
watch, Intune, and Google MDM console
• Addressing and resolving customer escalations with urgency and pre-
cision
• Collaborating with cross-functional teams to enhance workflow and ef-
ficiency
• Conducting interviews to identify strong candidates for organizational
growth
• Facilitating the transfer of knowledge to new hires through targeted
training and mentorship
• Identifying and implementing service improvements to elevate customer
satisfaction
• Tackling MDM-related issues and troubleshooting network challenges to
ensure system stability
• Utilizing specialized tools such as Samsung KNOX, Apple Business Man-
ager, Android Zero Touch, and Asset Management for optimal perfor-
mance

Senior Application Support Analyst

Deloitte India (Offices of the US)

Collaborated with cross-functional teams to deliver successful projects
• Conducted user training sessions to ensure smooth implementation of
systems
• Developed and maintained project documentation for future reference
• Utilized agile methodology to improve project efficiency
• Provide Mobile Device deployment & support; activities include End
user guidance and recommendations, activation, account modifications,
configuration, testing, problem identification and resolution.
• Promote ITS services, engages customers to understand business needs
and maintains ownership for problem resolution.
• Maintain other technology related updates to enhance the customer
relationship.
• Adhering to existing processes. Documents problems and resolutions for
knowledge bases, original equipment manufacturer (OEM) vendors, and
service desk tickets. Adheres to policy
• and Service Level Targets (SLT’s) through accurate recording of service

activities, asset transactions, data retention, and PC compliance activi-
ties. Performs password resets and workstation management in Active

Directory.
• Assists infrastructure teams (LAN, WAN, Telephony) where local hands
on activities are required.
• Streamlined acquisition of reporting requirements and specifications to
disseminate across multiple business lines and IT support teams.

System Analyst

• Collaborated with teams to resolve technical issues
• Analyzed incident trends and implemented preventative measures
• Ensured timely resolution of incidents
• Minimized impact on business operations
• Troubleshooted and resolved technical issues for clients
• Collaborated with cross-functional teams to resolve complex problems
• Conducted training sessions for new team members
• Maintained detailed records of customer interactions and solutions
provided
• Troubleshoot hardware issues and worked with service providers to fa-
cilitate repairs for end users
• Used remote login tools to assist clients with technical and product
questions.
• Served as the first point of contact for incoming technical service calls
and emails.
• Updated software versions with patches and new installations to close
security loopholes and protect users.
• Collaborated with a support team to assist client stakeholders with
emergent technical issues and develop effective solutions.

Technical Support Analyst

Graduating with a B.Tech in Computer Science from Aurora Scientific Technological & Research Academy (JNTU), I developed a strong foundation in IT systems, network operations, and emerging technologies. From an early stage, I was drawn to problem-solving and infrastructure optimization, which naturally led to my interest in service desk operations, endpoint management, and cybersecurity. My academic journey was marked by curiosity and consistent growth, laying the groundwork for a fulfilling career in IT support and systems administration.

Over the past decade, I’ve held progressively senior roles across leading companies such as IBM, Deloitte, Milestone Technologies, and Maxeon Solar Technologies. My expertise spans service desk leadership, NOC operations, and Salesforce administration, with hands-on experience in platforms like Microsoft Intune, VMware Workspace One, JAMF, and Kandji. I’ve led global teams, improved incident response processes, executed IT security audits, and optimized software licensing and device management. I take pride in building efficient systems and mentoring teams to deliver exceptional user experiences and operational stability.

Looking ahead, I aim to further strengthen my leadership in IT infrastructure and cybersecurity, working toward strategic roles where I can shape global support frameworks, drive automation, and ensure scalable, secure environments. I'm committed to continuous learning and hold certifications including AWS Associate, ITIL V4, and Salesforce Administrator. My goal is to stay at the forefront of enterprise IT transformation and contribute to innovative, resilient organizations.

Let’s connect to share insights, solve complex IT challenges, and explore future collaborations.

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