Break The Web

Head of Operations

MilaDiBella.com

I help marketing teams run their content ops at the speed of light⚡️

Content operations specialist

SaaStock

As the Lisbon City Leader, I curate in-person events and online spaces for the SaaStock
Local Chapter community to grow by sharing challenges, best practices, knowledge and
facilitating networking.

Lisbon City Leader

Flying Cat Marketing

⚡️ Generated almost €1M in inbound pipeline per quarter
⚡️ I set up the foundations and processes of the marketing department
⚡️ Created and optimized SOPs, systems, processes, automation, you name it
⚡️ Ran the partners program
⚡️ Created and operationalized an inbound content engine that works like clockwork
⚡️ Conducted deep customer research and turned it into a Customer Experience Map
⚡️ Ran 2 employee advocacy programs
⚡️ Planned and executed a rebranding plan

Head of Marketing

As the first Marketing person at Flying Cat Marketing, I aim to build a customer-led qualified inbound machine that will ensure sustained growth in the number of leads for Sales. 

Some of my responsibilities are: 
⚡ Managing the FCM blog 
⚡ Producing The SEO Growth Podcast 
⚡Developing an engaging employee advocacy program for personal brands 
⚡ Manage the FCM website 
⚡ Help build Sales assets 
⚡ Experiment with formats and channels 
⚡ Manage the FCM LinkedIn page 
⚡ Measure and report the marketing performance

Marketing Manager

As a CAM, my goal was to provide unforgettable white-glove service to all clients, by ensuring they feel listened to, strategies are executed in a timely manner, and clients feel like they are provided with more value than they paid for.

Some of my responsibilities were:

⚡️ Onboard clients, introduce them to all the stakeholders, and act as the central point of contact for all project-related matters
⚡️ Create project timelines and workflows for each individual client's needs
⚡️ Ensure that we exceed growth expectations and that the client is 100% aware of the growth impact we're making
⚡️ Have oversight on team capacities & availabilities, assign tasks and responsibilities to all stakeholders
⚡️ Build and maintain strong, long-lasting client relationships paying attention to their needs and objectives
⚡️ Exceed all client expectations in terms of service and results

Client Account Manager

I’m HelpingSaaS help their customers by creating Knowledge Bases and writing useful Product Content. I work within the confluence of product content, customer success, and UX, blending with the team and its way of working. 

I conduct deep research about the product and audit the existing KB. Then, I ideate the structure, map out the content, and write highly detailed tutorials featuring GIFs, images, and videos. Then, we work on standardizing the product language and improving the UI for a better UX.

My goal is to provide highly useful content for the customers to get the most out of the product,  reduce inbound contacts to the Customer Support team, and promote a self-serve mentality that enables scalability without compromising customer satisfaction.

Knowledge Base & EduContent Creator

Intrro

Marketing Lead

Octopush.com

I was in charge of the monthly newsletter. I reactivated the blog, optimized it for SEO, wrote plenty of articles, guides, and interviews with experts. I created the Company Guidelines of the brand. I reviewed and improved the copywriting site-wide, in French, English and Spanish, optimized for SEO. 

I contributed with the graphic design (infographics, images, schemes) and introduced improvements in the UI/UX of the platform, that were put in practice after my departure.

I contributed a great deal in operations, processes and group dynamics. I was in charge of interviewing freelancers and full-time contractors.

Also: I helped with Customer Support by phone, char and email in English, Spanish and French. I improved processes in User.com (automation), designed the email marketing strategy and created the Knowledge Base. I also crafted +10 video tutorials for our YouTube channel.

Content Marketing

South Ventures

I was the first and almost only channel for investors to know and follow up their investments. Money is one of the most sensitive topics to deal with: in my job I constantly managed with frustration, confusion, fear and even anger. It gave (and still gives) me a great satisfaction to be our investors anker and person of trust. Also I managed the day-to-day cash, did customer support and compliance. handled operations in the digital platform, and was in charge of the weekly newsletter.

Investor Relations

Poket.co

I was in charge of onboarding customers to our platform and guiding them all the way during their life cycle. I was in constant search of innovative ways and features to improve their experience and to reduce the churn rate. Also, I was in charge of operations, troubleshooting and reporting to our developers as well as working hand in hand with them to optimize the user experience. To my CEO I was the porte-parole of our customers, giving him insight into what they were demanding from us.

Customer Success Manager

Metrobox Selfstorage

I designed and executed the online presence of the startup. From website design and execution to newsletters and social media management. I also produced the content, the graphic designs and took and curated the pictures of the flyers and brochures.

Digital Account Manager

hey hi! thanks for stopping by :) A bit about me:

⚡️Started my career as Investor Relations for a VC / trading app for LatAm
⚡️Saved all my money and bought a one way ticket to France
⚡️Traveled around and started a role as Content marketer at a SaaS. And then another one
⚡️Freelanced for a lil’ bit and was recruited as Client Account Manager
⚡️Then promoted to Marketing Manager, then Head of Marketing
⚡️I burned out big time, resigned, and took time off to realign
⚡️Started consulting for Content Ops
⚡️Got offered a FT role as Head of Operations by my first client
⚡️Happily turning the agency upside down to radically improve efficiency, profitability and team happiness

What I’m working on in 2024:
🎯 Not burning out
🎯 Radically improving efficiency, profitability, and team happiness following EOS
🎯 Using my marketing background to bring in more biz 

Ice-breakers for your cold emails:
🏄‍♀️ I surf, and my PTO is mostly surf trips
🇦🇷 I’m so Argentinian. I’ll defo use every chance I can to  to remind you that we’re World Champions
🎵 In another life, I woulda been a musician. In this one, I sing at jam sessions

HMU if I can help with anything related to ops and marketing. 
Especially if it’s for an agency. 
Definitely if it’s an SEO agency.

Mila Di Bella⚡️

Mira ANAMAE Services

With customer-driven emails, you can finally convert hanging freemium users, increase your onboarding completion rate, and convert bored users to satisfied customers.

Mira here! I’m a SaaS email conversion copywriter focused on the onboarding and trial stages.

-> I’ve been featured on platforms like PrimoStats and Rounded (see ‘em in my Publications)

-> I also offer landing page audits for thank-you pages, demo pages, and trial-start pages
 
I get you better conversions & engagement with my 4-step process:

1️⃣ Message mining & customer research

2️⃣ Journey optimization: Optimizing your product, messaging, and funnel for your target customer to maximize conversions

3️⃣ Writing & editing the copy with my bank of conversion frameworks

4️⃣ Testing & optimizing the copy to find the winning versions

Take it from John, a growth advisor I worked with on TC Global’s onboarding emails:

“Mira crafts exceptional email copy that captivates audiences and drives results. Her adaptability and attention to detail make her an invaluable asset in any project.”

Ways we can work together👇🏽

🔵 Start with a free 10-minute audit of your first three onboarding emails in Optimize in 10 -> DM “OP10” for the link

🔵 Get a landing page audit-> https://miraanamae.com/product/landing-page-audit/

🔵 Get a full email journey audit -> https://miraanamae.com/emailaudit/?v=a7c3a1f8bca4

🔵 Apply to work with me on a new onboarding, trial-start, or trial-upgrade email journey -> miraanamae.com/contact

SaaS Onboarding/Trial Email Copywriter & Strategist

Impactable - Linkedin Ads Agency

Key responsibilities include:

⚡ Writing & editing landing pages
⚡ Editing blog posts and content outlines
⚡ Writing and editing LinkedIn content

Contributing Writer

RevGenius

RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family

Member

TC Global

>> Conducting customer research and interviews 
>> Planning, writing, and optimizing onboarding and nurturing sequences for more sales and sign-ups
>> Directing creative elements for emails 
>> SMS & app notification strategy and copywriting for the user journey 
>> Running tests for & tracking email campaigns

Result highlights:
🔴 35-67% average open rates and 7% click rate in onboarding emails (2022)
🔴 40-60% average open rates in Stage 2 nurture emails (2023)

Email Copywriter & Conversion Strategist

DailyChatter

DailyChatter is an international daily email newsletter aimed at providing non-partisan news. 

As the DailyChatter Student Ambassador for the American University of Nigeria, I  create short promotional emails to increase the number of student sign-ups and subscriptions at the American University of Nigeria. My emails have generated over 103 sign-ups to date.

DailyChatter Student Ambassador

Turn more trials -> superfans with your emails | AI-powered SaaS Email Strategy & Copywriting | Email Journey Audit ⬇️

Increase your free trial-to-paid conversion rate with onboarding emails that:

✅ Show users your product’s value right away
✅ Get them to complete onboarding and upgrade faster
✅ Boost your bottom line

👋🏽 Hi, I’m Mira, a Copyhackers-certified SaaS onboarding and trial conversion copywriter. 

My Conversion Cure™ blends customer research, sales psychology, and conversion copywriting techniques so you:

→ Convert more trials into loyal users
→ Boost your revenue
→ Create unforgettable onboarding experiences that stick

As John Ozuysal, Growth Advisor, puts it:

“Mira crafts exceptional email copy that captivates users and drives results.”

Here are three ways we can work together: 

1️⃣ Optimize in 10
Curious about my email process? In 24 hours, I'll send a free audit of your first two onboarding emails to your inbox. 

2️⃣ 4 Days to Better Emails™
In four days, I’ll audit your entire onboarding journey and deliver a video with your Swift Action Blueprint™—a detailed, actionable report you can use immediately. 

3️⃣ The Email Conversion Cure
I write data-driven, user-focused onboarding flows that kill churn and build long-term loyalty.

Click the links in my featured section or DM me to get started.

taplio

The Battle

Mila Di Bella⚡️

Mira ANAMAE

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?