Break The Web

Head of Operations

MilaDiBella.com

I help marketing teams run their content ops at the speed of light⚡️

Content operations specialist

SaaStock

As the Lisbon City Leader, I curate in-person events and online spaces for the SaaStock
Local Chapter community to grow by sharing challenges, best practices, knowledge and
facilitating networking.

Lisbon City Leader

Flying Cat Marketing

⚡️ Generated almost €1M in inbound pipeline per quarter
⚡️ I set up the foundations and processes of the marketing department
⚡️ Created and optimized SOPs, systems, processes, automation, you name it
⚡️ Ran the partners program
⚡️ Created and operationalized an inbound content engine that works like clockwork
⚡️ Conducted deep customer research and turned it into a Customer Experience Map
⚡️ Ran 2 employee advocacy programs
⚡️ Planned and executed a rebranding plan

Head of Marketing

As the first Marketing person at Flying Cat Marketing, I aim to build a customer-led qualified inbound machine that will ensure sustained growth in the number of leads for Sales. 

Some of my responsibilities are: 
⚡ Managing the FCM blog 
⚡ Producing The SEO Growth Podcast 
⚡Developing an engaging employee advocacy program for personal brands 
⚡ Manage the FCM website 
⚡ Help build Sales assets 
⚡ Experiment with formats and channels 
⚡ Manage the FCM LinkedIn page 
⚡ Measure and report the marketing performance

Marketing Manager

As a CAM, my goal was to provide unforgettable white-glove service to all clients, by ensuring they feel listened to, strategies are executed in a timely manner, and clients feel like they are provided with more value than they paid for.

Some of my responsibilities were:

⚡️ Onboard clients, introduce them to all the stakeholders, and act as the central point of contact for all project-related matters
⚡️ Create project timelines and workflows for each individual client's needs
⚡️ Ensure that we exceed growth expectations and that the client is 100% aware of the growth impact we're making
⚡️ Have oversight on team capacities & availabilities, assign tasks and responsibilities to all stakeholders
⚡️ Build and maintain strong, long-lasting client relationships paying attention to their needs and objectives
⚡️ Exceed all client expectations in terms of service and results

Client Account Manager

I’m HelpingSaaS help their customers by creating Knowledge Bases and writing useful Product Content. I work within the confluence of product content, customer success, and UX, blending with the team and its way of working. 

I conduct deep research about the product and audit the existing KB. Then, I ideate the structure, map out the content, and write highly detailed tutorials featuring GIFs, images, and videos. Then, we work on standardizing the product language and improving the UI for a better UX.

My goal is to provide highly useful content for the customers to get the most out of the product,  reduce inbound contacts to the Customer Support team, and promote a self-serve mentality that enables scalability without compromising customer satisfaction.

Knowledge Base & EduContent Creator

Intrro

Marketing Lead

Octopush.com

I was in charge of the monthly newsletter. I reactivated the blog, optimized it for SEO, wrote plenty of articles, guides, and interviews with experts. I created the Company Guidelines of the brand. I reviewed and improved the copywriting site-wide, in French, English and Spanish, optimized for SEO. 

I contributed with the graphic design (infographics, images, schemes) and introduced improvements in the UI/UX of the platform, that were put in practice after my departure.

I contributed a great deal in operations, processes and group dynamics. I was in charge of interviewing freelancers and full-time contractors.

Also: I helped with Customer Support by phone, char and email in English, Spanish and French. I improved processes in User.com (automation), designed the email marketing strategy and created the Knowledge Base. I also crafted +10 video tutorials for our YouTube channel.

Content Marketing

South Ventures

I was the first and almost only channel for investors to know and follow up their investments. Money is one of the most sensitive topics to deal with: in my job I constantly managed with frustration, confusion, fear and even anger. It gave (and still gives) me a great satisfaction to be our investors anker and person of trust. Also I managed the day-to-day cash, did customer support and compliance. handled operations in the digital platform, and was in charge of the weekly newsletter.

Investor Relations

Poket.co

I was in charge of onboarding customers to our platform and guiding them all the way during their life cycle. I was in constant search of innovative ways and features to improve their experience and to reduce the churn rate. Also, I was in charge of operations, troubleshooting and reporting to our developers as well as working hand in hand with them to optimize the user experience. To my CEO I was the porte-parole of our customers, giving him insight into what they were demanding from us.

Customer Success Manager

Metrobox Selfstorage

I designed and executed the online presence of the startup. From website design and execution to newsletters and social media management. I also produced the content, the graphic designs and took and curated the pictures of the flyers and brochures.

Digital Account Manager

hey hi! thanks for stopping by :) A bit about me:

⚡️Started my career as Investor Relations for a VC / trading app for LatAm
⚡️Saved all my money and bought a one way ticket to France
⚡️Traveled around and started a role as Content marketer at a SaaS. And then another one
⚡️Freelanced for a lil’ bit and was recruited as Client Account Manager
⚡️Then promoted to Marketing Manager, then Head of Marketing
⚡️I burned out big time, resigned, and took time off to realign
⚡️Started consulting for Content Ops
⚡️Got offered a FT role as Head of Operations by my first client
⚡️Happily turning the agency upside down to radically improve efficiency, profitability and team happiness

What I’m working on in 2024:
🎯 Not burning out
🎯 Radically improving efficiency, profitability, and team happiness following EOS
🎯 Using my marketing background to bring in more biz 

Ice-breakers for your cold emails:
🏄‍♀️ I surf, and my PTO is mostly surf trips
🇦🇷 I’m so Argentinian. I’ll defo use every chance I can to  to remind you that we’re World Champions
🎵 In another life, I woulda been a musician. In this one, I sing at jam sessions

HMU if I can help with anything related to ops and marketing. 
Especially if it’s for an agency. 
Definitely if it’s an SEO agency.

Mila Di Bella⚡️

Vocab Artist

This is where I leaned into what I enjoy doing - Writing. Everything else, fell by the wayside! After Infosys, I embarked on a roller coaster of a freelance writing career which included bad clients, horrible bosses, and some good writing.

Here's what I wrote:

•	Rewrote the website to improve content before launch and to attract more downloads. 
•	Worked with an ed-tech startup in Pune on their content for marketing graphics, and their outbound cold call scripts
•	Created email marketing content for an ed-tech startup in Pune
•	Wrote and optimized blogs, content pages, and customer profile content, and handled social media using social media marketing tools for a small business services exchange in Pune

Here's a breakdown of my skills:

Content Writing:

•	Research and understand audience pain points, to produce and deliver content ideas in both long and short form.
•	Identify meaningful trends, define and develop data-driven content strategy across multiple channels for B2B clients.
•	Create sales and marketing collateral; emails, newsletters, website and social media content to align with client strategy.
•	Write engaging stories, compelling titles, and CTAs to drive conversions, convert visitors into customers. 
•	Optimize and update SEO content, blog and web copy, headlines and keywords to boost opportunities in search engines. 

Copywriting:

•	Research and understand audience pain points, to produce and deliver content ideas in both long and short form.
•	Identify meaningful trends, define and develop data-driven content strategy across multiple channels for B2B clients.
•	Create sales and marketing collateral; emails, newsletters, website and social media content to align with client strategy.
•	Write engaging stories, compelling titles, and CTAs to drive conversions, convert visitors into customers. 
•	Optimize and update SEO content, blog and web copy, headlines and keywords to boost opportunities in search engines.

B2B Content Strategist and Copywriter

What excites me the most about LinkedIn profile optimization? It lies at the unique intersection of career skills and personal branding. 

I love how LinkedIn lets you resurrect your career and gives a positive professional community to thrive in.

But there are still 1 million+ people on LinkedIn. I'm not even counting active content creators! 

How do you stand out?

How do you ensure you become your target customers' top choice? 

And if you're laid off, a LinkedIn personal brand is the KEY because recruiters, hiring managers, and founders all look at your LinkedIn profile as a channel of verification. 

Ergo, your LinkedIn profile IS your first impression - not the first call with recruiters!

I can help you create that fabulous first impression.

I can write you a profile that achieves your professional goals and stand out in a crowd of industry peers. 

And I'm available to answer all your questions in LinkedIn DMs or on my email TheCreativeMastermind@gmail.com

LinkedIn Profile Copywriter 

Spear Growth

Taking care of clients, delivering banger results, and training the team on setting up processes to do the same. also working on internal marketing initiatives for the agency itself.

Senior SEO Strategist

This is probably the most therapeutic place I ever worked at!

Skills-wise, this is a dream upgrade for a B2B content writer. This is kind of my first proper, formalized job in marketing. 

The people are great, the work is new, and I got paid to learn client handling and project admin skills. How cool!

•	Delivered 296K+ organic search impressions and 3750+ clicks in 6 months across 3 B2B SaaS websites (ongoing.
•	Assisted the GTM efforts of a client in the employee experience domain with SEO strategy for a new AI product in the US market
•	Assisted an enterprise accounts payable giant revitalize their SEO strategy for 2 of their SaaS product websites.
•	Customized and super-charged the SEO strategy for the website of a SaaS tool in the Airbnb space
•	Create brand and SEO content strategy (keywords, backlinks) aligned with existing client strategy and business goals.
•	Research and analyse results on clients' target audience, industry, and competitors to find high-value keywords to capture existing search footprint.
•	Managed content strategy, technical SEO, and backlinking for B2B SaaS clients while greasing the project wheel and keeping it running smoothly using patient listening, strategic analysis, and client management skills.

SEO Strategist and Content Editor 

Cactus Communications

I use my content editing skills to help researchers worldwide to improve the language quality of their research papers. I also used my constructive feedback skills to help new content editors make the best out of their skills.

Removed all kinds of language errors from high-quality research papers and documents, met 95% deadlines with an average performance rating of 3.6+ (Out of 4)

Editors' Editor (Final Reviewer) on Contract

Fame

Converted 100+ episodes of 9 podcasts into blog-length summaries with attention-grabbing headlines and social posts to drive podcast downloads, generating 5K+ streams.

I played a key role in processing podcasts at a successful UK-based podcast marketing agency and a podcasting platform. I got access to wonderful podcasts and I used my Copywriting skills to create catchy titles and helpful "key takeaways" content from them. I was responsible for creating podcast descriptions, key takeaways points, key takeaway mailers, extracting important quotes, and in some cases, adding timestamps too (but never pure transcription!)

Podcast Copywriter

Dipanshu Rawal

In exchange for Dipanshu's coaching, I used my YouTube Copywriting skills to help him manage and grow his YouTube channel as an extension of the Life Coaching business.

YouTube Growth Partner

Hippo Video: Video CX Platform

Lots of happy writing memories with good blogs. I exercised my marketing chops and managed to rank a couple of blogs. Unfortunately, this role ended when they decided to hire someone in-house.

Blog Contributor

EngageBay Inc.

I helped EngageBay create a brand with snackable blog post and guest post content. Each post was made to be readable for machines and humans.

This was my longest and most fruitful content writing engagement. It ended after I outgrew the role and the prcing they wanted to pay me.

Freelance Content Marketing Writer

Prime member of the marketing team, working alongside the CEO to take the product to the next level by implementing innovation in Marketing.

I wrote product comparison pages and some product resource pages and ranked 8 blogs out of 23 blogs I wrote. Some of the blogs I wrote are still ranking and pulling in massive traffic for EngageBay

Product Evangelist

Essentially Sports

I did some of the best, most fulfilling work at ES. This was a short-term assignment where I worked with newbie sports writers and taught them the basics of writing for the web. Writing and teaching combined made this a dream role.

Content Analyst

Arkenea Inc

Something I did when I moved back to Pune. This was not my best decision as I was struggling with my mental health and needed a job to survive in the city. Despite my circumstances, I tried to do my best but my best wasn't enough for them. They wanted a writer without identity but they didn't seem to understand how to manage a creative writer. I left after 4 months after every idea I suggested was shot down twice.

Senior Content Writer

Infosys

I was not enjoying my job as a Technical Trainer (who was later thrown into mobile app development and testing). My mother was not feeling well and I was ready to quit Infy without a plan for what would come next.

That's when I decided to check for internal job postings (IJPs) within Infosys and found something where I could use my writing strengths.
 
In this role, my responsibilities included:

-> Wrote and reframed proposal assets that were created by pre-sales teams and bid managers of $20Mn+ proposals
-> Enhance the user experience by molding the proposal artifacts through content restructuring, text reduction, enhancing visualization of existing graphics, and ideating for new graphics.
-> Ensuring uniform overall formatting
-> Creating executive summaries of large proposals from scratch through the use of the Shipley framework

Content Writer

Your most profitable organic content strategy can come from brand new content (new organic research) or your existing content strategy. 

I can help you get highly qualified leads using any one or both of these approaches (based on your budget).

Brand new content has to be product and customer aligned - we all know that by now. But if it's organic visibility you're after, your content also needs to be aligned to the gaps in your chosen organic channel.

As an SEO Strategist for B2B SaaS at an agency, I learned a very lean method of constructing organic SEO strategy with minimal use of keyword research tools like Semrush or ChatGPT - and achieved major success with it.

My organic SEO strategy helped EngageRocket (an HR analytics SaaS client) gain: 

-> 2X organic SEO leads, 
-> 466%+ jump in targeted ICP traffic from US, 
-> 1.6M+ organic SEO views / 37.5K+ traffic / CTR of 2.2% (Dec 2022 - Jan 2024).

While tools can help brainstorm aspects of a strategy, they cannot and should not dictate the direction of your strategy.    

I've also been writing B2B SaaS Copywriter and Content Writer since 18th March 2018 (my birthday, so I remember!).

In these 6 years, I've written for clients like EngageBay (resource guides, comparison pages, and blogs), HippoVideo (blogs), and Rumble Studio (strategy and writing for blogs). 

-> 20+ of my blogs ranked on page 1 or at no. 1 position for the PRIMARY KEYWORD. 
-> Some of them have stayed on top 3-4 years since writing them (thus surviving multiple algorithm updates)
-> Many of them gained rich snippets as I wrote about subtopics that no other competitor was writing about.

If you have given plenty of recorded third-party interviews, webinars, LinkedIn lives, YouTube videos, and community-focused content, I can help you pore through those to find content ideas and angles that we can use to design a brand new growth-focused organic strategy - that works on SEO and multiple social channels. 

While working with Fame, a UK-based Podcast Marketing Agency, I turned podcast episodes into engaging blogs, socials, soundbite timestamps, & provided catchy titles. 

For ~100 episodes of 9 podcasts. I generated 5K+ streams (guestimate).

If you seek a revision of your blog content based on your existing content, I can help your team by:

-> Finding the most likely pieces to rank by analyzing organic SEO gaps.
-> Finding content gaps in those pieces
-> Guiding your writing team as an Editor to improve those pieces (or write them myself)

Open for DM or email conversation about your content projects.

taplio

The Battle

Mila Di Bella⚡️

🌶️ Navin Israni

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?