Break The Web

Head of Operations

MilaDiBella.com

I help marketing teams run their content ops at the speed of light⚡️

Content operations specialist

SaaStock

As the Lisbon City Leader, I curate in-person events and online spaces for the SaaStock
Local Chapter community to grow by sharing challenges, best practices, knowledge and
facilitating networking.

Lisbon City Leader

Flying Cat Marketing

⚡️ Generated almost €1M in inbound pipeline per quarter
⚡️ I set up the foundations and processes of the marketing department
⚡️ Created and optimized SOPs, systems, processes, automation, you name it
⚡️ Ran the partners program
⚡️ Created and operationalized an inbound content engine that works like clockwork
⚡️ Conducted deep customer research and turned it into a Customer Experience Map
⚡️ Ran 2 employee advocacy programs
⚡️ Planned and executed a rebranding plan

Head of Marketing

As the first Marketing person at Flying Cat Marketing, I aim to build a customer-led qualified inbound machine that will ensure sustained growth in the number of leads for Sales. 

Some of my responsibilities are: 
⚡ Managing the FCM blog 
⚡ Producing The SEO Growth Podcast 
⚡Developing an engaging employee advocacy program for personal brands 
⚡ Manage the FCM website 
⚡ Help build Sales assets 
⚡ Experiment with formats and channels 
⚡ Manage the FCM LinkedIn page 
⚡ Measure and report the marketing performance

Marketing Manager

As a CAM, my goal was to provide unforgettable white-glove service to all clients, by ensuring they feel listened to, strategies are executed in a timely manner, and clients feel like they are provided with more value than they paid for.

Some of my responsibilities were:

⚡️ Onboard clients, introduce them to all the stakeholders, and act as the central point of contact for all project-related matters
⚡️ Create project timelines and workflows for each individual client's needs
⚡️ Ensure that we exceed growth expectations and that the client is 100% aware of the growth impact we're making
⚡️ Have oversight on team capacities & availabilities, assign tasks and responsibilities to all stakeholders
⚡️ Build and maintain strong, long-lasting client relationships paying attention to their needs and objectives
⚡️ Exceed all client expectations in terms of service and results

Client Account Manager

I’m HelpingSaaS help their customers by creating Knowledge Bases and writing useful Product Content. I work within the confluence of product content, customer success, and UX, blending with the team and its way of working. 

I conduct deep research about the product and audit the existing KB. Then, I ideate the structure, map out the content, and write highly detailed tutorials featuring GIFs, images, and videos. Then, we work on standardizing the product language and improving the UI for a better UX.

My goal is to provide highly useful content for the customers to get the most out of the product,  reduce inbound contacts to the Customer Support team, and promote a self-serve mentality that enables scalability without compromising customer satisfaction.

Knowledge Base & EduContent Creator

Intrro

Marketing Lead

Octopush.com

I was in charge of the monthly newsletter. I reactivated the blog, optimized it for SEO, wrote plenty of articles, guides, and interviews with experts. I created the Company Guidelines of the brand. I reviewed and improved the copywriting site-wide, in French, English and Spanish, optimized for SEO. 

I contributed with the graphic design (infographics, images, schemes) and introduced improvements in the UI/UX of the platform, that were put in practice after my departure.

I contributed a great deal in operations, processes and group dynamics. I was in charge of interviewing freelancers and full-time contractors.

Also: I helped with Customer Support by phone, char and email in English, Spanish and French. I improved processes in User.com (automation), designed the email marketing strategy and created the Knowledge Base. I also crafted +10 video tutorials for our YouTube channel.

Content Marketing

South Ventures

I was the first and almost only channel for investors to know and follow up their investments. Money is one of the most sensitive topics to deal with: in my job I constantly managed with frustration, confusion, fear and even anger. It gave (and still gives) me a great satisfaction to be our investors anker and person of trust. Also I managed the day-to-day cash, did customer support and compliance. handled operations in the digital platform, and was in charge of the weekly newsletter.

Investor Relations

Poket.co

I was in charge of onboarding customers to our platform and guiding them all the way during their life cycle. I was in constant search of innovative ways and features to improve their experience and to reduce the churn rate. Also, I was in charge of operations, troubleshooting and reporting to our developers as well as working hand in hand with them to optimize the user experience. To my CEO I was the porte-parole of our customers, giving him insight into what they were demanding from us.

Customer Success Manager

Metrobox Selfstorage

I designed and executed the online presence of the startup. From website design and execution to newsletters and social media management. I also produced the content, the graphic designs and took and curated the pictures of the flyers and brochures.

Digital Account Manager

hey hi! thanks for stopping by :) A bit about me:

⚡️Started my career as Investor Relations for a VC / trading app for LatAm
⚡️Saved all my money and bought a one way ticket to France
⚡️Traveled around and started a role as Content marketer at a SaaS. And then another one
⚡️Freelanced for a lil’ bit and was recruited as Client Account Manager
⚡️Then promoted to Marketing Manager, then Head of Marketing
⚡️I burned out big time, resigned, and took time off to realign
⚡️Started consulting for Content Ops
⚡️Got offered a FT role as Head of Operations by my first client
⚡️Happily turning the agency upside down to radically improve efficiency, profitability and team happiness

What I’m working on in 2024:
🎯 Not burning out
🎯 Radically improving efficiency, profitability, and team happiness following EOS
🎯 Using my marketing background to bring in more biz 

Ice-breakers for your cold emails:
🏄‍♀️ I surf, and my PTO is mostly surf trips
🇦🇷 I’m so Argentinian. I’ll defo use every chance I can to  to remind you that we’re World Champions
🎵 In another life, I woulda been a musician. In this one, I sing at jam sessions

HMU if I can help with anything related to ops and marketing. 
Especially if it’s for an agency. 
Definitely if it’s an SEO agency.

Mila Di Bella⚡️

Operational Excellence Strategist

Implementing the principles, tools and culture that help agencies win.

Pastels Music Branding Agency

Head of Commercial Operations

Responsible for:
- Profitable growth and financial health
- A positive workplace culture that attracts and retains top talent, emphasising diversity, happiness and inclusion
- Ensuring that delivery consistently meets or exceeds sales promises
- Efficient processes and workflows
- Ensuring Flying Cat is innovative and cutting edge in the marketing and consultancy world

Chief Operating Officer

Ensuring Flying Cat Marketing is a tech-enabled, profitable agency, with extremely smooth and scalable operations, keeping the team productive, high-performing and happy.

Create and maintain profitable growth & financial health	
Create a phenomenal culture that attracts & retains A-players
Oversee day-to-day fulfilment operations					
Develop, implement and review operational policies and procedures
Provide insights and oversight to CEO on all operations underway 
Lead the Operations team and oversee all departments
Software and tech coordination
Team performance management

Constellate Talent

•	A 360 degree role including operations management, and project and event management 
•	Overseeing and coordinating the team and clients on a daily basis
•	Managing up to 10 separate diaries per week
•	HR and recruitment 
•	Creating and analysing reports 
•	Being the first point of contact to all members of the team and general public
•	Setting up and managing company subscriptions and accounts
•	Personnel matters – new starters / leavers / payroll / training / annual leave
•	Keeping company documents secure and up to date
•	Accounting and profit and loss 
•	Looking ahead for forecasting and budgeting 
•	Processing expenses 
•	Booking hotels, car hire and arranging visas 
•	General day to day management of the team 
•	PA duties to MD
•	Booking travel including long haul and multiple trips 
•	Creating and sending itineraries  
•	Coordinating events from start to finish 
•	Frequent update meetings with staff to ensure understanding across the team
•	Control of company bank accounts
•	Making payments 
•	Creating statements
•	Finance admin 
•	Working with budgets and payment deadlines 
•	Dealing with the company phone bill account and assisting all users 
•	Management of own time and diary essential

Head of Operations and Assistant to MD 

Aldi UK

•	PA and EA duties to the Managing Director of Corporate Logistics & Services
•      Project management in various departments of the business
•	Arranging events
•	Diary management 
•	Personnel matters; new starters and leavers
•	Booking travel and accommodation 
•	Running and analysing reports 
•	Preparing documents and folders for board meetings and working groups
•	Dealing with expenses and credit card statements
•	Dealing with annual leave
•	Having 8 directors and a team of assistants reporting into me
•	Preparing itineraries and agendas for visits / visitors
•	Develop and maintain professional working relationships with colleagues at MD level and above, and their assistants
•	Organise companywide events including nationwide charity events
•	Ad hoc duties as required
•	Ensure smooth running of the MDs schedule on a day to day basis
•	Ensure a high level of confidentiality is adhered to at all times

Executive Assistant to the Managing Director

Air London

•	Day to day managing of the agency diary 
•	Creating and sending contracts and invoices, ensuring they are signed and paid on time 
•	Liaising with artists and promoters daily 
•	Assisting team of 5
•	PA duties to MD
•	Booking travel including long haul and multiple trips for tours 
•	Creating and sending artist itineraries for multiple acts per week 
•	Coordinating events from start to finish 
•	Booking hotels, car hire and arranging and visas 
•	Artwork and flyer checking 
•	Project and event management

Assistant / Operations and Office Manager

Connect Support Services

•	To provide an administrative service to all staff 
•	Using Sage to process invoices and help out with accounts 
•	Organize meetings for sales team 
•	Arrange diaries and calendars 
•	Process credit checks 
•	Create new staff contracts 
•	Day to day management and running of the office of around 20 staff 
•	Reception duties – answering the telephone and being the first point of contact for visitors 
•	Stationary orders, facilities management, organize couriers

Office Coordinator

Wouldn't you love to wake up every morning knowing your business is stable, your clients are sticking around, your team is high performing and happy, and you're on track to exceed this quarter's OKRs? 

Here's my aim: improving business performance, hitting goals faster, and bringing order to chaos, all while staying sane, healthy and enjoying life. And I won't be shy in telling you how to do it.

By working with me, founders gain visibility over blindspots and have more room to grow their business. Client churn is reduced, profit margins are increased and satisfaction is at an all time high. Together we improve business performance and achieve goals faster, minimising chaos and maximising results.

Think of me as your business wing woman and strategic operations partner. Here to improve the structure of your business, hold you accountable and create the most efficient path to achieve goals.


Let's go! 

Huge fan of working with people that get sh*t done, communicate well, and want to learn and grow.

My 10+ years experience includes successfully building and scaling operations in creative agencies, managing cross-functional teams, and implementing innovative solutions that lead to measurable results. As well as the unglamorous parts that no-one wants to talk about, like having to make tough decisions for the sake of the success of the company. 

Strategic thinking, quarterly planning, optimising workflows, leading high-performing teams and bringing visibility to finances are all part of my wheelhouse.

🧘🏼‍♀️ When you're ready to gracefully take your business to the next level, and enjoy a peaceful night's sleep, book a call with me and let's do it

taplio

The Battle

Mila Di Bella⚡️

Katie Bray

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?