Break The Web

Head of Operations

MilaDiBella.com

I help marketing teams run their content ops at the speed of light⚡️

Content operations specialist

SaaStock

As the Lisbon City Leader, I curate in-person events and online spaces for the SaaStock
Local Chapter community to grow by sharing challenges, best practices, knowledge and
facilitating networking.

Lisbon City Leader

Flying Cat Marketing

⚡️ Generated almost €1M in inbound pipeline per quarter
⚡️ I set up the foundations and processes of the marketing department
⚡️ Created and optimized SOPs, systems, processes, automation, you name it
⚡️ Ran the partners program
⚡️ Created and operationalized an inbound content engine that works like clockwork
⚡️ Conducted deep customer research and turned it into a Customer Experience Map
⚡️ Ran 2 employee advocacy programs
⚡️ Planned and executed a rebranding plan

Head of Marketing

As the first Marketing person at Flying Cat Marketing, I aim to build a customer-led qualified inbound machine that will ensure sustained growth in the number of leads for Sales. 

Some of my responsibilities are: 
⚡ Managing the FCM blog 
⚡ Producing The SEO Growth Podcast 
⚡Developing an engaging employee advocacy program for personal brands 
⚡ Manage the FCM website 
⚡ Help build Sales assets 
⚡ Experiment with formats and channels 
⚡ Manage the FCM LinkedIn page 
⚡ Measure and report the marketing performance

Marketing Manager

As a CAM, my goal was to provide unforgettable white-glove service to all clients, by ensuring they feel listened to, strategies are executed in a timely manner, and clients feel like they are provided with more value than they paid for.

Some of my responsibilities were:

⚡️ Onboard clients, introduce them to all the stakeholders, and act as the central point of contact for all project-related matters
⚡️ Create project timelines and workflows for each individual client's needs
⚡️ Ensure that we exceed growth expectations and that the client is 100% aware of the growth impact we're making
⚡️ Have oversight on team capacities & availabilities, assign tasks and responsibilities to all stakeholders
⚡️ Build and maintain strong, long-lasting client relationships paying attention to their needs and objectives
⚡️ Exceed all client expectations in terms of service and results

Client Account Manager

I’m HelpingSaaS help their customers by creating Knowledge Bases and writing useful Product Content. I work within the confluence of product content, customer success, and UX, blending with the team and its way of working. 

I conduct deep research about the product and audit the existing KB. Then, I ideate the structure, map out the content, and write highly detailed tutorials featuring GIFs, images, and videos. Then, we work on standardizing the product language and improving the UI for a better UX.

My goal is to provide highly useful content for the customers to get the most out of the product,  reduce inbound contacts to the Customer Support team, and promote a self-serve mentality that enables scalability without compromising customer satisfaction.

Knowledge Base & EduContent Creator

Intrro

Marketing Lead

Octopush.com

I was in charge of the monthly newsletter. I reactivated the blog, optimized it for SEO, wrote plenty of articles, guides, and interviews with experts. I created the Company Guidelines of the brand. I reviewed and improved the copywriting site-wide, in French, English and Spanish, optimized for SEO. 

I contributed with the graphic design (infographics, images, schemes) and introduced improvements in the UI/UX of the platform, that were put in practice after my departure.

I contributed a great deal in operations, processes and group dynamics. I was in charge of interviewing freelancers and full-time contractors.

Also: I helped with Customer Support by phone, char and email in English, Spanish and French. I improved processes in User.com (automation), designed the email marketing strategy and created the Knowledge Base. I also crafted +10 video tutorials for our YouTube channel.

Content Marketing

South Ventures

I was the first and almost only channel for investors to know and follow up their investments. Money is one of the most sensitive topics to deal with: in my job I constantly managed with frustration, confusion, fear and even anger. It gave (and still gives) me a great satisfaction to be our investors anker and person of trust. Also I managed the day-to-day cash, did customer support and compliance. handled operations in the digital platform, and was in charge of the weekly newsletter.

Investor Relations

Poket.co

I was in charge of onboarding customers to our platform and guiding them all the way during their life cycle. I was in constant search of innovative ways and features to improve their experience and to reduce the churn rate. Also, I was in charge of operations, troubleshooting and reporting to our developers as well as working hand in hand with them to optimize the user experience. To my CEO I was the porte-parole of our customers, giving him insight into what they were demanding from us.

Customer Success Manager

Metrobox Selfstorage

I designed and executed the online presence of the startup. From website design and execution to newsletters and social media management. I also produced the content, the graphic designs and took and curated the pictures of the flyers and brochures.

Digital Account Manager

hey hi! thanks for stopping by :) A bit about me:

⚡️Started my career as Investor Relations for a VC / trading app for LatAm
⚡️Saved all my money and bought a one way ticket to France
⚡️Traveled around and started a role as Content marketer at a SaaS. And then another one
⚡️Freelanced for a lil’ bit and was recruited as Client Account Manager
⚡️Then promoted to Marketing Manager, then Head of Marketing
⚡️I burned out big time, resigned, and took time off to realign
⚡️Started consulting for Content Ops
⚡️Got offered a FT role as Head of Operations by my first client
⚡️Happily turning the agency upside down to radically improve efficiency, profitability and team happiness

What I’m working on in 2024:
🎯 Not burning out
🎯 Radically improving efficiency, profitability, and team happiness following EOS
🎯 Using my marketing background to bring in more biz 

Ice-breakers for your cold emails:
🏄‍♀️ I surf, and my PTO is mostly surf trips
🇦🇷 I’m so Argentinian. I’ll defo use every chance I can to  to remind you that we’re World Champions
🎵 In another life, I woulda been a musician. In this one, I sing at jam sessions

HMU if I can help with anything related to ops and marketing. 
Especially if it’s for an agency. 
Definitely if it’s an SEO agency.

Mila Di Bella⚡️

Acolad group

- developing and executing robust marketing strategies to generate demand and impact ROI across various marketing channels (PPC, SEO, SEA, events, partnerships, marketing automation, etc.)

- planning and managing budget and activities for the DACH region, ensuring alignment with organizational objectives

- working closely with sales and account management teams to support new client acquisition, increase client retention and activation, and enabling the teams to cross-sell other Acolad services

- collaborate closely with the DACH sales teams: condensing their inputs on target accounts, buyer profiles and market/industry changes into actionable plans to build efficient multichannel marketing strategies to increase ROI

- building specific ABM campaigns (mainly LinkedIn) to target accounts to impact the sales cycle positively

- working closely with HR & GM to implement local employer branding strategies

- communicating efforts and enable sales success, continuing to build trust with the sales teams

- tracking and analyzing KPIs, reporting and analyzing performance

- collaborating actively with internal teams - sales, project management, product development, HR and IT teams

- working with Salesforce, Hubspot, LinkedIn Ads, Canva, Google Ads and Analytics on a daily basis, usage of Agility PR, Survey Monkey, Mailchimp throughout the month

Field Marketing Manager DACH

Superside

Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.
With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale. Learn more at superside.com.

Strategic advice to add value to customer marketing strategies by working on improving their experience on a SaaS model with the goals of preventing churn, retaining subscriptions, and expanding/upgrading to new capabilities. 

Working on projects for brands like MasterClass, RobinHood, Mural or Rebtel on the following project categories: Brand strategy solutions, Campaign's conceptual design, Customer journey design, Social media content planning and more.

Customer Marketing Consultant

kiweno

Online-Marketingmanager

Head of the online marketing team in a high-paced B2C health-tech-startup.

- spearheaded all branding, strategically planned & coordinated a product launch, in charge for market expansion to new countries / channels (e.g. Amazon)
- on-boarded employees, developed learning-sessions for different topics (Persuasion, Story Telling, SEO, Ads a.o.)
- re-organized Facebook & Google Ads strategy & structure, adapted Google Analytics & Website tracking, website optimization with coherent visual design
- significant part of SEO project: grew organic traffic +300% in 1-month-period (before Google core update, after +20% per month)
- initiated broad-scale marketing & business data analysis to support strategic decisions in collaboration with CEO & other departments

Leiter Online-Marketing

NAU Agency

Marketing Manager (on- and offline):
- Strategic planning, development and implementation of communication strategies and marketing campaigns
- Operational implementation of marketing projects
- Coordinating and ensuring cooperation with external service providers and agencies
- Content maintenance and further development of the website (Typo3), incl. SEO optimisation
- Creation of texts (website content, SEO-optimised blog posts, social media etc.)
- Graphic design of various advertising materials

ADVANTAGE AUSTRIA

Volunteering at the Austrian Foreign Trade Centre in Seoul, South Korea:
- research work
- translations
- graphic design
- customer advisory service
- support of the social media channels

Praktikant

Handelshaus Wedl

Internship & student assistant:
- Graphic design, design and further development of various advertising materials and layouts
- Conceptual design and implementation of marketing and sales documents
- Cooperation with agencies and external partners
- Support and maintenance of the website (Typo3)

Marketing Assistant

Tirol Kliniken GmbH

Praktikum Verwaltung und Technik

SWAROVSKI

Graphic Design Intern

AlpinaDruck

Graphic Designer Prepress Intern

With 6+ years of experience and a track record of success in corporate, agency and startup environments, I bring expertise in strategic planning, brand building, and executing results-driven marketing campaigns. As a proven marketing generalist I'm passionate about developing and executing marketing strategies that engage audiences and drive results. My experience in developing communication architectures and performance strategies as well as understanding clients' problems and how to uniquely solve them make me a valuable asset to any team.

taplio

The Battle

Mila Di Bella⚡️

Sara Köll

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?