Nectar

Marketing

Strike Graph

Head Of Business Development

Marketing Architects

Client Growth

Marketing Analyst

Tiger Oak Media

Marketing Manager

Email Marketing Specialist

St. Croix Advisors, LLC

Marketing Coordinator

Cazarin Interactive

Marketing Intern

Augsburg University

Orientation Coordinator

Orientation Leader

I’m a wife, mom, daughter, sister, and friend.

Relationships mean everything to me.

Firm believer that everyone deserves and needs love, connection, and community.

Professionally, you’ll find me strategizing and executing marketing initiatives.

Personally, you’ll find me spending time with our eight animals in the land of 10,000 lakes.

Gallop StrengthsFinder®: Positivity, Learner, Woo, Achiever, Discipline

Emily Mireault, PMP®

Allied Universal® Electronic Monitoring

(Formally Attenti Electronic Monitoring)

• Managed 50+ clients representing $3.5M in ARR through quarterly business reviews, enablement, and 
   risk mitigation, which resulted in a 95% renewal rate.

• Advocated for customers by partnering with Marketing and Product teams to roll out over 100 Feature 
   and Program request changes, increasing CSAT by 30%.

• Developed and led technical training, achieving 100% adoption goal attainment.

• Served as internal SME on technical products, selected to enable Account Managers and Sales leaders on solutions mapping and product demonstrations.

• Collaborated with Support to resolve technical issues, achieving a 97% resolution rate.

• Conducted quarterly business reviews to highlight wins, align on business goals, and develop strategies to increase product adoption.

Account Manager - Public Safety

Applied Systems, Inc.

• Supported 200+ SaaS accounts totaling $3.3M ARR through implementation, onboarding, and ongoing support.

• Led webinar-based training, created enablement material, and project-managed technical implementations.

• Advised, mentored, and trained 15 new employees on technical products and the implementation process of B2B Insurance, reducing time to productivity.

• Agency SaaS to ensure their success in onboarding customers and supporting new customer growth, resulting in 100% of new employees moving from onboarding to successfully managing their own assigned client accounts.

• Successfully led 200+ new Insurance Agents through the SaaS implementation process; worked closely with customers to communicate and ensure milestones were being met, resulting in 95%+ of customers achieving their targeted go-live dates.

• Presented internal quarterly business reviews with executive-level stakeholders’ makers by providing health updates and YTD profits from assigned portfolios, ensuring transparency and proactively mitigating churn risk.

• Conducted comprehensive onboarding sessions covering software usage and troubleshooting techniques.

Implementation Consultant

Ever see how someone lights up when they have an "Aha!" moment?

My career is built on creating those exact moments.

I have over ten years of experience as a trusted advisor and a customer success manager (CSM), and my work with customers is one of my most significant achievements.

Many people will go to work with no passion and no drive.

It's a transactional job. Clock in and clock out.

But being a CSM means a lot more to me, and there is a bigger purpose.

My approach to Customer Success entails 'Five Core Principles':

✅ Creating trust to uncover true needs & pain points
▶️ Advising customers with product solutions to meet their goals
📈 Going beyond end-user training and enabling true change management
📊 Regularly analyzing the data/health of accounts to mitigate risk and find opportunity
✅ Approaching retention and revenue growth as direct results of customers' achieving their business outcomes

Looking forward to chatting! 💬 💭

William Bahlau

taplio

The Battle

Emily Mireault, PMP®

William Bahlau

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?