Mitchell Clements

nCino, Inc.

➼ Directing the design vision and strategy for 3 business units spanning 22 teams impacting 10M+ users.
➼ Grew the design team from 12 to 30 designers including 8 direct reports with an average hiring time of 24 days.
➼ Expanded market share to touch 1 in 3 mortgage loans in the U.S. including 25 of the top 50 lending institutions.
➼ Trained 150+ leaders on product vision, strategy, roadmap, success metrics, and data best practices.

Senior Product Design Manager

Product Hive

➼ Organized a team of 5 industry leaders to launch multiple 3-month mentorship cohorts.
➼ Connected 180 mentors with 420 mentees across 2,600+ sessions.
➼ Coached a community of UX designers, product managers, and leaders.

Mentorship Program Chair

Mentorship Program Vice-Chair

Mentor Group Leader

SimpleNexus

➼ Led a product vision, strategy, and design system that scaled the company from zero to a $1.2 billion valuation (15x multiple).
➼ Grew the design team from 2 to 12 with 100% team retention for 3+ years.
➼ Oversaw design system efforts used for 600+ mobile apps in the Apple and Google Play app store.

User Experience Manager

➼ Created two new product led growth channels resulting in $2M of ARR.
➼ Interviewed 117 users in a 1 year period, leading to insights for creating a product with a world-class NPS rating of 72 from 5.8M users.
➼ Ideated, designed, and launched 15 new products from 0 to 1.

Senior UX Lead

➼ Optimized core user task completion rates to be 9.3x faster through new design
➼ Established SimpleNexus's first multi-platform design system unifying web, Android, and iOS platforms.
➼ Designed and delivered critical functionality in time to support “refinance boom”, increasing return users by ~200%.

UX Designer

➼ Led simultaneously as both the PM and UX lead for a team of 7 developers.
➼ Established unprecedented release strategy for achieving 100% adoption rate on new features with legacy customers.

Product Manager

➼ Implemented UI enhancements and features for 170+ customer branded mobile apps.
➼ Architected analytics system measuring 147 key data points across mobile and web platform, providing data driven insights for decision making.

UX Engineer

Center Centre-UIE

➼ Invested 150 hours across 24 weeks implementing product visions, strategies, research plans, hiring processes, and team development frameworks across organizations worldwide.
➼ Collaborated and learned from 32 Design Leaders around the world.

UX Strategy Leader

BYU UXD Association

➼ Built team of 9 UX Officers, recruiting from diverse academic backgrounds
➼ Boosted event attendance in the UX student community by 485%
➼ Organized and taught monthly workshops with UX directors from Facebook, Pluralsight, Exxon Mobil, Cisco, Lucid, and others.
➼ Validated student demand for creating academically recognized Design Thinking minor at Brigham Young University (Fall 2018)

President

Organization Member

Brigham Young University

➼ Directed team of 4 researchers in conducting user research, heuristic analyses, and competitive audits.
➼ Presented findings and recommended solutions to CEOs and stakeholders from TaxFreeUSA, Cake Browser, and Scripture Central.

User Research Lead

Latter Day Temples App

➼ Ranked No. 2 in Google Play’s Lifestyle category in the United States (Sept 2016)
➼ Aggregated 11,000+ active users worldwide and 600+ reviews averaging 4.7/5.0 stars

Founder | UX Designer

What does it take to grow a product from 0 to a $1.2 billion valuation? Or a design team from 2 to 26 members? 🚀

Here's how I drive business growth. 👇

My name is Mitch Clements, and I specialize in product vision, strategy, storytelling, and building design teams to drive business results.

With a diverse career background as a developer, product manager, and designer, I bring a unique perspective as a Product Design Leader. This multidisciplinary skillset empowers me to unite cross-functional teams to transform ambitious visions into actionable, incremental strategies, taking products from 0 to 1 and driving business metrics.

I thrive in leading companies through exponential growth while simultaneously prioritizing profitability and innovation at an enterprise level. Currently serving as a Senior Product Design Manager at nCino, I collaborate closely with the leadership team to establish the product vision and strategy for our mortgage portfolio. Overseeing 22 cross-functional teams, our collective efforts impact 1 in 4 U.S. mortgage loans, serving over 10 million users.

Additionally, I am deeply passionate about fostering the design community. I regularly speak at design conferences, spearhead a product mentorship program connecting 500+ mentees with mentors, and regularly contribute to discussions here on LinkedIn (with a following of 30K+).

If you've made it this far, it's likely we share some common ground! Follow me on LinkedIn and learn more about my journey at mitchellclements.com. 👋

Can I tell you a secret? 🤫

During my career I've been a UI/UX Designer, Product Designer, and a UX Designer...

...and I did the exact same thing in all 3 roles.

My daily responsibilities never changed.

"But Product Designers focus on the holistic product"... really?

As a UX Designer, I always focused on the holistic user experience, information architecture, and user flows between experiences.

"You don't understand, Product Designers focus on the business needs."

Are you implying that UX Designers don't? 

Every day as a UX Designer I had to communicate the business value of design, regardless if my title said "Product" or not.

No company or organization has yet to consistently agree on a standard definition industry-wide. And with the rise of AI, layoffs, and roles merging, the overlap is only increasing more.

What about you? What are your thoughts?

#ux #ui #design #userexperience #designer

Sr. Product Design Manager ✨ Career Coach ✨ Speaker & Storyteller ✨ Design Leader ✨ Follow me for insights and perspectives on UX Design 👋

Diligence Partners

Diligence Partners is a next generation performance enhancement consultancy dedicated to helping clients and industries implement solutions to hard problems within the areas:
- Diligence
- AI productivity enhancements
- Post Merger Integration
- High-Risk Mitigation
- Enterprise Platform Implementation
- Lean Process Automation and Autonomation
- Legacy Simplification
- Mainframe Utilization and Transformation
- Compliance, Systems, Processes, Automations
- Enterprise Cost and Financial Performance

Assignments:

Large Nordic Bank, Acquisition Integration, Carve Out, Business and System Migration

Execution Driver

Tryg

Tryg is the largest Scandinavian insurance company present in Denmark, Norway, Sweden and Finland and has smaller subsidiaries across Europe. Tryg is listed on Nasdaq OMX Copenhagen (NASDAQ OMX: TRYG).

Director and member of Group IT Leadership team, overall responsibility for Business Technology Enterprise Solutions in Tryg, including:
- BizTech, strategy and alignment across group functions and business areas
- Development and execution support across group functions and business areas
- Technology utilization and simplification execution
- Platform ownership and development
   - Document management
   - Integrations
   - Java
   - SAP

Focus areas:
- Represent Group IT leadership in various development fora and working groups
- Funding, stakeholder management and effective portfolio execution for strategic platforms and group programs, portfolio size: >55meur
- Establish and validate structured, repeatable approach to simplification through decommissioning of legacy applications and technology, mitigated legacy platform, competency/capacity and compliance risks, re-distribute costs from maintenance to development
- Massive, risk mitigating technology transformation with full data migration and compliance/security upgrade of document platforms (270m documents), service integrations, enabled ~80% AI-automation of inbound document flows
- SAP platform S/4 Hana migration due diligence, including modification roll back needs, security patching, restructuring of transport paths for CI/CD, ECC platform stabilization and standardization
- ~20% cost reduction through a mix of ‘white quarter’, contract cancellations, re-negotiation of consultant rates, standardization of technology and software, increase of Cloud scope, pruning product portfolio, internal optimization, reorganization and increase of sourcing scope
- Group level App Strategy and technical proof of concept for a platform agnostic App approach, aligned technology aspiration and focus between business and IT

Director and Head of Business Technology Enterprise Solutions

Tryg is the largest Scandinavian insurance company present in Denmark, Norway, Sweden and Finland and has smaller subsidiaries across Europe. Tryg is the largest provider of general insurance services in the Nordic countries and is listed on Nasdaq OMX Copenhagen (NASDAQ OMX: TRYG).
Web sites: www.tryg.dk (Danish) and www.tryg.com (International)

Roles in period:
Head of Document Management Solutions
Head of Development, Execution Leaders/Drivers
Head of IT Operations Covid Task Force 
Head of Development, Commercial
Head of IT Development Compliance

Focus areas:
- Leadership for teams of experienced professionals with strong engagement
- Implementation of OKRs Objectives & Key Results to guide day to day focus, and as a way of appreciating achievements 
- Product/operating model development and scaling of platforms according to customer demand, business opportunities and growth appetite of individual business areas
- Practical simplification including realizing economical savings through systems and functional pruning, contract cancellations, reassignment of staff and legacy system decommissioning
- Strategic direction for shared core IT platforms enabled cross-organizational product development-driven business growth.
- Transformation of Document Management area into a sustainable and perpetual strategic business growth enabler
- Agile/SAFe IT portfolio risk management across system development lifecycle.
- Career path framework covering all IT roles, capabilities aligned with Agile/SAFe, Leadership Pipeline and Mercer job architecture frameworks
- Financing of CAPEX development in the agile business model, assessment and validation of Group IT transfer pricing model
- Containment, root cause analysis, corrective actions and regulatory reporting for security, compliance and GDPR breaches
- Covid19 Operations Task Force, industry best in class, ultra-rapid scaling (1.500 -> 11.000 VPNs) plus IT call center and VPN infrastructure with no business disruption.

Head of Development

Nordea

Nordea is the largest financial services group in Northern Europe with leading positions within corporate and institutional banking, investment banking as well as retail and private banking. It is also the leading provider of life and pensions products in the Nordic countries.

Nordeas vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders.

The Nordea share is listed on the NASDAQ OMX Nordic Exchange in Stockholm, Helsinki and Copenhagen.

Nordea applies Agile execution principles.

Focus areas:

Head up strong team of experienced practitioners within Non-Financial Risk Management.
Risk Management support for large programme Portfolio and strategic group initiatives
Working in multiple Agile / SAFe enterprise programme environments
Core Banking Replacement programme Risk Manager
Develop, operate and improve scalable programme portfolio execution tools 
Enable Enterprise System Portfolio Execution
Drive productive resolution of major issues and impediments
Group level framework decelopment, Risk & Compliance and Group Internal Audit alignment, ECB reporting
Driver for Agile/SAFe Risk Management approach.

Head of Group Programme Risk Management

Nordea is the largest financial services group in Northern Europe with leading positions within corporate and institutional banking, investment banking as well as retail and private banking. It is also the leading provider of life and pensions products in the Nordic countries.

Nordeas vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders.

The Nordea share is listed on the NASDAQ OMX Nordic Exchange in Stockholm, Helsinki and Copenhagen.

Nordea applies Agile execution principles.

Focus areas:

Interim Head of strong team of teams of experienced practitioners within the areas Non-Financial Risk Management, Dependency Management, PMO Support and PPM Tool Support.
Execution of organizational consolidation of portfolio management functions
Risk Management support for Group M&A activities
Working in multiple Agile at scale / SAFe programme environments
Enable Portfolio Execution
Facilitate productive resolution of major Issues and Impediments
Group level Framework, Risk & Compliance and Group Internal Audit alignment, ECB reporting

Head of Group COO Portfolio Management Office Services (acting)

Nordea is the largest financial services group in Northern Europe with leading positions within corporate and institutional banking, investment banking as well as retail and private banking. It is also the leading provider of life and pensions products in the Nordic countries.

Nordeas vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders.

The Nordea share is listed on the NASDAQ OMX Nordic Exchange in Stockholm, Helsinki and Copenhagen.

Nordea applies Agile execution principles.

Focus areas:

Head up strong team of experienced Change Risk Managers
Group Change Programme Portfolio
Implementation of Risk Governance, processes and tools support across Group portfolio
Scaling Risk Management in Agile at scale / SAFe environment
Enable Portfolio Execution through timely and sufficient Risk Mitigation
Pragmatic Resolution of Risk, Compliance and Audit issues
Resolution of major Issues and Impediments
Group Portfolio Risk Reporting

Head of Risk & Issue Management, Group Portfolio Management & Change

Nordea is the largest financial services group in Northern Europe with leading positions within corporate and institutional banking, investment banking as well as retail and private banking. It is also the leading provider of life and pensions products in the Nordic countries.

Nordeas vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders.

The Nordea share is listed on the NASDAQ OMX Nordic Exchange in Stockholm, Helsinki and Copenhagen.

Focus areas:

Head up strong team of experienced Change Risk Managers
Simplification and Compliance Change Programme Portfolios
Implementation of Risk Governance, processes and tools support across Large Programme portfolio
Risk Management in Agile at scale / SAFe frameworks
Enable Portfolio Execution through timely and sufficient Risk Mitigation
Accelerate resolution of Issues and Impediments
Group programme framework alignment
Group Change Risk Reporting
Core system and enterprise platform replacements

Head of Risk & Issue Management, Group Programme Office

Nordea is the largest financial services group in Northern Europe with leading positions within corporate and institutional banking, investment banking as well as retail and private banking. It is also the leading provider of life and pensions products in the Nordic countries.

Nordeas vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders.

The Nordea share is listed on the NASDAQ OMX Nordic Exchange in Stockholm, Helsinki and Copenhagen.

Program:
Simplification, large scale modernization And enterprise platform replacement, scaled agile execution (SAFe), execution certainty, replacement of core banking legacy product portfolio across FInland, Denmark, Sweden and Norway. 
Product Delivery Streams:
- Savings & Fixed Term Deposits
- Consumer & Commercial Loans
- Mortgages
- Transaction Accounts
- Model bank components

Heading up PMO team and program level risk, cooperating productively with surrounding areas to scale approach and tools, resolve dependencies, mitigate impediments and accelerate program delivery.

Other focus areas:
Participate in GDPR end to end orchestration and implementation.
Driving New Corporate Values roll-out and anchoring in unit.
Enabling large scale legacy/waterfall - Temenos T24/Agile transformation.
Nearshoring/offshoring of recurring admin tasks.
Executing Cost Containment Program.

Head of PMO, Core Banking Transformation Program

Nordea is the largest financial services group in Northern Europe with leading positions within corporate and institutional banking, investment banking as well as retail and private banking. It is also the leading provider of life and pensions products in the Nordic countries.

Nordeas vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders.

The Nordea share is listed on the NASDAQ OMX Nordic Exchange in Stockholm, Helsinki and Copenhagen.

Focus areas:
- Large scale transformational change execution, from legacy/waterfall to Temenos T24/Agile at scale (SAFe)
- Simplification, large scale modernization, replacement of core banking legacy portfolio across Finland, Denmark, Sweden and Norway (4 countries, 4 product areas, 2 segments)
- Risk Management, execution and scaling of risk management approach for non-financial and operational risks, setup and improved tools & processes, drove operational risk acceptance/exceptions, internal audit responses, facilitated signal from noise separation in reporting
- Dependency Management, design, development and enablement of tools & processes, operationalization, execution, scaling, enabling mitigation of dependency risks
- Corp mgmt reporting, setup, lean flows, scaling to Group level
- Proactive compliance assurance, liaising with group compliance, financial crime compliance, group operational risk, group internal audit
- Adaptation and scaling of group frameworks

Dependency Manager and Program Level Risk Coordinator, Core Banking Transformation Program

SimCorp

SimCorp provides investment and portfolio management software and services to the world’s leading banks, investment managers, asset managers, fund managers, fund administrators, pension funds, insurance funds and wealth managers. Headquartered in Copenhagen with more than 1,100 employees in offices around the world including Europe, North America, Asia Pacific, and the Middle East, SimCorp serves more than 170 Clients worldwide. SimCorp is listed on NASDAQ OMX Copenhagen.


Responsibilities:

- Vice President, globally responsible for developing and delivering Packaged Services as a worldwide growth area for SimCorp
- Worked continuously with service product innovation and customer value engineering
- Managed and drove development and launch of value adding, recurring business (regulatory) and operational services and solutions combining software and services into solutions
- Sold, planned and operated portfolio of managed service deliveries
- Re-build, expanded and managed highly specialized service delivery capacity out of Kiev, Ukraine
- Service-enabled strategic product areas, including EMIR/CCP regulation, IBOR, Data Warehouse, Derivatives Processing
- Designed and launched Global Regulatory Center of Excellence (see link)
- Ramped-up global delivery capacity, financial product performance and secured alignment with software product lines
- Exponential Growth of global SimCorp Dimension Validation & Test Management Service, Operation, Client Delivery Portfolio Management (average NPS score over 5 years: 66%), grown from zero to significant market share

Vice President, Packaged Services (Global)

O&E Organization & Execution

Founded O&E, a Management Consultancy utilizing cutting edge approaches to enable large scale strategic business development, change and execution acceleration for IT service providers. O&E is a networked organization and offers a gateway to an international network of ultra-capable professionals.

Services offered:

- 1:1 Advisory and Coaching
- Business Strategy Execution
- Agile Business Development
- Large Scale IT-development
- Global Program/Project Execution
- Organizational Change
- Management Psychology
- Mediation
- Leadership Development
- Strategic Innovation
- Future Studies 
-Long term business strategy 
- M&A IT Due Diligence
- IT Cost Management.

Founder

FlowIT A/S

FlowIT's mission is to strengthen organizations’ ability to cooperate. FlowIT was founded in 1999 by Lars T. Olsen. FlowIT has supplied cutting edge SharePoint solutions within project- and portfolio management (ProjectFlow®) and work flow (CoreFlow®) to a considerable number of larger companies and organizations. 
We apply our own implementation method that ensures a prompt and effective anchoring in the organization. 
FlowIT offers customer specific solutions as well as a number of standard products that enhance the use of SharePoint.


Responsibilities:

- Vice Chairman of the Board
- Program/project management and workflow automation. 
- Product development, software and services
- Business strategy development
- Business development and lean sales process optimization
- Enabling strategic growth, realizing international growth aspirations
- Strategic oversight of finance and operations
- Recruitment

Vice Chairman of the Board

NCC is one of the leading construction and property development companies in the Nordic region. The Group had sales of SEK 58 billion in 2013, with approximately 18,500 employees. 
NCC is active throughout the value chain in its efforts to create environments for work, living and communication.


Responsibilities:

- Assistant and special advisor to the CFO of NCC Construction
- Enabled the CEO of the Private Housing business units to realize operational and financial improvements 
- Enabled the corporate CFO for Denmark to manage a complete mission critical transformation program for corporate finance processes and systems into new systems and a shared services based setup in Stockholm
- Enterprise System Replacement

Executive Assistant (to CFO)

Implement Consulting Group

Implement Consulting Group is a Nordic-based management consultancy with global reach with 430 employees. We help organisations change – faster and with greater impact. 
We are in the business of making change with impact. Crafting business possibilities and opportunities that get implemented. Solving problems so they stay solved. 


Responsibilities and Client project themes:

- Initiator and co-founder/co-owner/Director of the IT Management Practice
- Equity Partner in Implement A/S (mother company)
- Established the IT Management Practice
- Drove the forming and development of the professional services product portfolio
- Business strategy 
- Enterprise IT-enabling
- Change enablement
- Acceleration of ERP implementations
- Lean operational improvements
- Program/project management
- Growth-enabling post merger IT integration, Private Equity buyouts
- Enterprise system replacement
- Industries: Pharma, Defense, Manufacturing

Equity Partner

Capgemini

Capgemini understands that business value cannot be achieved through technology alone. It starts with people: experts working together to get to the heart of your individual business objectives and develop the most adapted solutions to fit these requirements. We believe this human-centered approach to technology is what makes the difference for your business.


Responsibilities and Client project themes:

- Management consultant in the Danish Consulting Services practice
- Recruited to help re-build/re-launch of the consulting services organization 
- Leverage Cap Gemini’s strong base within systems development and outsourcing 
- Win large upcoming deals under way in both private and public sector
- Service product development
- Bid management (EU-tender processes)
- ERP project delivery
- Large scale Enterprise Architecture
- Program/project management
- Enterprise system replacement

Management Consultant

Deloitte

Deloitte is the largest professional services network in the world by revenue and by the number of professionals. Deloitte provides audit, tax, consulting, enterprise risk and financial advisory services with more than 200,000 professionals in over 150 countries. In FY 2013–14, it earned a record $34.2 billion USD in revenues.


Responsibilities and Client project themes:

- Management consultant in the IT-Management Practice
- Program Management
- Enterprise IT-outsourcing
- Enterprise system replacement
- Operational SLA compliance
- Vendor Management
- Total Cost of Ownership
- Service pricing
- Sale of management consulting framework agreements

IT Management Consultant

Catalytic enabler and diligent driver of progress in technology-enabled businesses, creates results through including, no-nonsense, Nordic trust-stimulating approach.

Proven track record of mobilizing and driving top line growth through product, services and platform development (including launch, pricing, scaling and sales organization mobilization).

Extensive experience in shaping bottom line (fcf) through active cost and risk management and significant experience with applying advanced technologies in financial services and enterprise settings.

Domain expertise in Financial Services (Banking, Insurance), Transportation, Logistics, Government, and specifically in Risk driven Enterprise Process Automation and Enterprise Software Development.

Background from corporate finance enable rapid realization of financial targets. Expertise in enterprise finance systems transformation enable faster CAPEX development, and moves focus to initiatives with direct cash flow, enterprise KPI and market value impact.

Utilize strong, applicable hands-on execution experience from consulting, management and senior leadership positions to secure critical path and value focus on day to day basis. 

Educational background include an M.B.A. with strategy and corporate finance concentration and quantum engineering from the University of Chicago, certificate in computer science and graduate diploma in management accounting.

Examples of professional sweet spots:
- Business growth (local - global) with active risk mitigation.
- Delivery of high-performing product platforms and solutions.
- Boosting efficiency in integrated agile and structured operating models with shared services.
- Leveraging near shore and off shore partners and delivery models, by seeing the humans in the loop.
- Business enabling finance with applied OKRs and operational controls, driving performance transparency and accountability.
- Simplification, transformation and decommissioning of legacy systems and technologies.
- Applying mainframe power and integrating new technologies, Quantum Computing, AI.

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