Mitchell Clements

nCino, Inc.

➼ Directing the design vision and strategy for 3 business units spanning 22 teams impacting 10M+ users.
➼ Grew the design team from 12 to 30 designers including 8 direct reports with an average hiring time of 24 days.
➼ Expanded market share to touch 1 in 3 mortgage loans in the U.S. including 25 of the top 50 lending institutions.
➼ Trained 150+ leaders on product vision, strategy, roadmap, success metrics, and data best practices.

Senior Product Design Manager

Product Hive

➼ Organized a team of 5 industry leaders to launch multiple 3-month mentorship cohorts.
➼ Connected 180 mentors with 420 mentees across 2,600+ sessions.
➼ Coached a community of UX designers, product managers, and leaders.

Mentorship Program Chair

Mentorship Program Vice-Chair

Mentor Group Leader

SimpleNexus

➼ Led a product vision, strategy, and design system that scaled the company from zero to a $1.2 billion valuation (15x multiple).
➼ Grew the design team from 2 to 12 with 100% team retention for 3+ years.
➼ Oversaw design system efforts used for 600+ mobile apps in the Apple and Google Play app store.

User Experience Manager

➼ Created two new product led growth channels resulting in $2M of ARR.
➼ Interviewed 117 users in a 1 year period, leading to insights for creating a product with a world-class NPS rating of 72 from 5.8M users.
➼ Ideated, designed, and launched 15 new products from 0 to 1.

Senior UX Lead

➼ Optimized core user task completion rates to be 9.3x faster through new design
➼ Established SimpleNexus's first multi-platform design system unifying web, Android, and iOS platforms.
➼ Designed and delivered critical functionality in time to support “refinance boom”, increasing return users by ~200%.

UX Designer

➼ Led simultaneously as both the PM and UX lead for a team of 7 developers.
➼ Established unprecedented release strategy for achieving 100% adoption rate on new features with legacy customers.

Product Manager

➼ Implemented UI enhancements and features for 170+ customer branded mobile apps.
➼ Architected analytics system measuring 147 key data points across mobile and web platform, providing data driven insights for decision making.

UX Engineer

Center Centre-UIE

➼ Invested 150 hours across 24 weeks implementing product visions, strategies, research plans, hiring processes, and team development frameworks across organizations worldwide.
➼ Collaborated and learned from 32 Design Leaders around the world.

UX Strategy Leader

BYU UXD Association

➼ Built team of 9 UX Officers, recruiting from diverse academic backgrounds
➼ Boosted event attendance in the UX student community by 485%
➼ Organized and taught monthly workshops with UX directors from Facebook, Pluralsight, Exxon Mobil, Cisco, Lucid, and others.
➼ Validated student demand for creating academically recognized Design Thinking minor at Brigham Young University (Fall 2018)

President

Organization Member

Brigham Young University

➼ Directed team of 4 researchers in conducting user research, heuristic analyses, and competitive audits.
➼ Presented findings and recommended solutions to CEOs and stakeholders from TaxFreeUSA, Cake Browser, and Scripture Central.

User Research Lead

Latter Day Temples App

➼ Ranked No. 2 in Google Play’s Lifestyle category in the United States (Sept 2016)
➼ Aggregated 11,000+ active users worldwide and 600+ reviews averaging 4.7/5.0 stars

Founder | UX Designer

What does it take to grow a product from 0 to a $1.2 billion valuation? Or a design team from 2 to 26 members? 🚀

Here's how I drive business growth. 👇

My name is Mitch Clements, and I specialize in product vision, strategy, storytelling, and building design teams to drive business results.

With a diverse career background as a developer, product manager, and designer, I bring a unique perspective as a Product Design Leader. This multidisciplinary skillset empowers me to unite cross-functional teams to transform ambitious visions into actionable, incremental strategies, taking products from 0 to 1 and driving business metrics.

I thrive in leading companies through exponential growth while simultaneously prioritizing profitability and innovation at an enterprise level. Currently serving as a Senior Product Design Manager at nCino, I collaborate closely with the leadership team to establish the product vision and strategy for our mortgage portfolio. Overseeing 22 cross-functional teams, our collective efforts impact 1 in 4 U.S. mortgage loans, serving over 10 million users.

Additionally, I am deeply passionate about fostering the design community. I regularly speak at design conferences, spearhead a product mentorship program connecting 500+ mentees with mentors, and regularly contribute to discussions here on LinkedIn (with a following of 30K+).

If you've made it this far, it's likely we share some common ground! Follow me on LinkedIn and learn more about my journey at mitchellclements.com. 👋

Can I tell you a secret? 🤫

During my career I've been a UI/UX Designer, Product Designer, and a UX Designer...

...and I did the exact same thing in all 3 roles.

My daily responsibilities never changed.

"But Product Designers focus on the holistic product"... really?

As a UX Designer, I always focused on the holistic user experience, information architecture, and user flows between experiences.

"You don't understand, Product Designers focus on the business needs."

Are you implying that UX Designers don't? 

Every day as a UX Designer I had to communicate the business value of design, regardless if my title said "Product" or not.

No company or organization has yet to consistently agree on a standard definition industry-wide. And with the rise of AI, layoffs, and roles merging, the overlap is only increasing more.

What about you? What are your thoughts?

#ux #ui #design #userexperience #designer

Sr. Product Design Manager ✨ Career Coach ✨ Speaker & Storyteller ✨ Design Leader ✨ Follow me for insights and perspectives on UX Design 👋

MEGA The Privacy Company

As the first UX Researcher at MEGA, I am on a mission to bridge the gap between user needs and product excellence. I wear many hats to drive meaningful impact:

📊 Mixed-method research: I orchestrate both quantitative and qualitative research methodologies, encompassing usability testing, user interviews, surveys, and more. This multifaceted approach ensures a holistic understanding of our users' experiences.

🔍 Discovery and Insights: I'm playing the detective behind discovering crucial insights about user behavior, pain points, and motivations. 

🛠️ Lean Process Advocate: I'm a firm believer in lean research practices, streamlining processes for efficiency without compromising research rigor. My work contributes to data-driven decision-making in product development.

🚀 Supporting Product Teams: Collaboration is key. I collaborate closely with our Product and Design teams, acting as their research partner. By aligning our insights with their vision, we ensure user-centric solutions.

📈 Research Capabilities & Maturity: I'm committed to elevating MEGA's research capabilities and maturity. Through continuous learning, tool optimization, and best practices, fostering a culture of research excellence within the organization.

User Experience Researcher 

Cogitare Research

I offer consultancy on business strategy, customer segmentation and product research.I run usability tests, concept tests, focus groups, in-depth interviews and quantitative studies for any kind of businesses. If you need a to run a research or need a research consultant that speaks English and Portuguese please reach me out via private message. I am flexible to work in different timezones.

Research and Consultancy

MYOB

I am responsible for  Small Business Segment strategic UX Research scopes. Main activities involve: Planning, executing and analysing data with both quantitative and qualitative methods; supporting Product Designers, Product Managers and other teams with research tools and process reviewing; advocating for the value of research through collaboration, workshops, Design Jams,  Q&A sessions. Implement UX Research best practices. Implemented an customer panel. Advocate for our Customers and users daily.

Senior UX Researcher

I am responsible for the Enterprise design research, prioritization and  strategic research projects scopes. Planning, executing and analysing data with both quantitative and qualitative methods; supporting Product Designers, Product Managers and other teams with tools and process reviewing; advocating for the value of research through collaboration and workshops.

Design Researcher

Kantar

Quantitative research analysis, customer insights,  market campaigns, cross-continental research, product and services evaluations,  advertising evaluations.

Research Analyst

Asahi & Black Sands Brewing

Brewer

Instituto Jones dos Santos Neves

Leadership; staff selection, training, research logistic, qualitative data analysis

Research Manager

Futura Inteligência

Client executive and account manager, quantitative and qualitative data analysis; research design, stakeholders management and engagement; business analysis, strategic planning, portfolio analysis, 
leadership, mentoring, staff training
Domains: consumer insights; social sustainability, government affairs and politics.

Data analysis; interviews; focus groups; ethnographic research; creative workshops; design research; reports and presentations. Domains: politics, local elections and consumer insights.

Sociedade Educacional Monteiro Lobato

Culture; gender; labour relationships; indigenous people; sustainability

Sociology Teacher

Espirito Santo Department of Education

School management research; research design; reports; analysis

Public Policy Adviser/researcher

Prefeitura municipal de Vitoria

Department of social affairs. Worked with underprivileged youth and elders

Administrative support 

Hi, I am Lu! 👋

Passionate researcher and anthropologist dedicated to driving innovation and strategy by supporting business decisions with data. I balance my research findings with Business Strategy to deliver actionable insights. By blending quantitative and qualitative methods, I ensure a comprehensive understanding of user needs, always mindful of social and cultural contexts. I thrive on ambiguous and complex research projects by constantly seeking innovative approaches to enhance the research process while using my storytelling skills to support data-driven decisions.

I'm eager to collaborate on UX projects, volunteer initiatives, or research mentoring. Let's chat about UX, research, or grab a coffee! 

Read my content on medium: 
https://medium.com/@lzamprogne

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