Eze Software (SS&C Eze, a unit of SS&C Technologies)

Network Operations Center Engineer

Planful

YuppTV Inc.

Technical Support Engineer

System Engineer | NOC engineer | Vmware engineer | Devops engineer | Bigfix admin

Hello Recruiters/Hiring managers. 
Accomplished NOC Engineer with over 6 years of expertise in managing, monitoring, and troubleshooting enterprise-level Windows servers, services, applications, and virtualized environments. Recognized for exceptional performance and commitment to maintaining high availability and reliability across cloud and on-premise infrastructures. Proven track record in incident management, change control, and implementing robust solutions to enhance operational efficiency.
Professional Experience:
Ezesoftware
NOC Support Engineer
Hyderabad | April 2022 - Present
•	Spot Award of the Month: Recognized for outstanding performance and ensuring high availability of critical services through proactive monitoring and rapid incident response.
•	Managed and maintained Windows enterprise servers, applications, and services, ensuring optimal performance and availability.
•	Implemented and managed HP Blade Chassis for efficient server management and resource allocation.
•	Conducted troubleshooting and root cause analysis for incidents and outages, implementing timely resolutions to minimize downtime.
•	Led the deployment of new applications and services, collaborating with cross-functional teams to ensure seamless integration with existing infrastructure.
•	Administered Active Directory, managing user accounts, group policies, and security permissions.
•	Configured and managed virtual machines (VMs) on AWS and Azure, optimizing performance and cost-effectiveness.
•	Implemented and managed IIS for hosting web applications, ensuring secure and reliable environments.
•	Supported MSSQL database administration tasks, including backup and recovery operations.
•	Configured and supported Single Sign-On (SSO) solutions such as Okta, enhancing access management and security.
•	Provided user support and managed account provisioning, password resets, and access permissions.

•	Planful.com
NOC Support Engineer
Hyderabad | Feb 2017 - March 2022
•	Provided similar support and responsibilities as above.
Key Skills:
HCL BigFix patch scheduling, actions, fixlets, tasks, tools, baselines.
Operating Systems & Servers: Windows Server (2008, 2012, 2016, 2019), Active Directory, Group Policies, HP Blade Chassis.
Virtualization & Cloud Platforms: VMware, AWS, Azure, virtual machines (VMs), SSAS
Web Technologies: IIS, Web Applications, Application Pool Recycle, SSL Certificates.
Incident & Change Management: Monitoring tools (Nagios, SolarWinds), incident response, outage resolution, root cause analysis, change control procedures.

Mohammed Abdul Nawaz

Volkswagen Kuwait

Certified Volkswagen Parts Advisor from the Middle East in 2008 and 2016.
Coordinating with Parts Dept, Workshop and Service Reception.
Organizing the pre picking parts in fast moving area for service appointment customers.
Answering phone calls, providing price quotes and other information, Assist outside sales representatives with their orders.
Answering the Customer phone Calls providing price, inventory, Parts order status and other needs to maintain current information in the system.
Finding and arranging the necessary parts from the local market which are not available in our store.
Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
Reporting stock availability and order status to Service Manager and Service Advisors.
Replenishing assigned inventory daily and Advise Parts Manager when areas of the department are not in satisfactory condition.
Participating with the Parts Manager in maintaining a Lost Sale Tracking program.
Preparing Quotation as Per Customer Request and for Workshop.
Identification of parts from electronic parts Catalogue and print request from POS for parts picking.
Invoicing from ERP system after Job Completion.
Feed backs & Follow Up.

Parts Advisor

Behbehani Motors Company

Sales Advisor

Welcome note (we are glad you are here) first impression of the customer.
Understanding the Sales process.
Listening and understanding Customer needs and Expectation.
Explaining clear details of the Features and Benefits about the Products and Service.
Explaining clear details of the Technical features about the products.
Up selling and Cross selling of the products to improve the sale.
Creating Win & Win situation of both side (Customer & Sales).
Explaining the customers about Competitor Price & product details how we are better than other companies.
Using IT & Numeric Skills with Ms Office tools for easy and quick calculation.
Always maintaining good looking, Body Language & Clean dressing to attract customers.
Good Communication skills.
Ability to Working Under Pressure at any situation.
Taking Responsibility of the work.
Closing a sale with confident and positive way.
Achieving a given sales target.
Feed backs & Follow Up

Auto Parts Sales Representative

Monitoring the store operation and advising the staffs to follow the company Laws, rules and procedures.
Ensuring the ordered items are packed well, labelled with safe and secure before picking.
Tracking and ensuring the dispatched items are reaching in promised time with good condition.
Confirming the consignment arrival time and ensuring the receiving boxes are matching with Package list.
Organizing a team immediately to check and count the received items and quantity for data entry in to ERP system.
Removing and keeping the damaged, defective, excess and shortage items in separate location for warranty claim.
Ensuring the Received Items moving to the proper location without any delay.
Ensuring the Items are packed well,labelled and stored for easy pickup from bin location for deliver to the customers or workshop
technician.
Ensuring Effective and safe use of store Equipments and the safety of store employees.
Advising and Instructing to follow FIFO system to sell items before they expire from the store.
Coordinating with inventory team for stock checking, variants, missing items and obsolete items to sort it out.
Organizing and Arranging the Special order Items for waiting customers and workshop technician without any delay.
Filing and Maintaining such as invoices, GRN, LPOs and other documents for re inspection.
Organizing a weekly meeting with store employees getting Feedbacks, complaints and other requirements to rectify and to improve
warehouse performance.
Always maintaining all areas in the store clean and neat without garbage or dust.
Reporting to store Manager every day After the job completion.

Store Coordinator

Behbehani Motors Company

Professional Summary
Experienced automotive parts professional adept at keeping the parts area organized, professional and running at peak efficiency. Proactive problem-solver and demonstrated leader and experienced in the industry. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approach ability and outward-facing patience and generosity.


Key Skills
Customer Service 
Warehouse Management System 
Inventory Control 
Store Operations 
Receiver 
Retail 
Flexibility
Problem Solving 
Leadership 
Sales 
Inventory Management 
Phone Calls 
Automotive Parts 
Point Of Sale 
Merchandising 
ETKA (VW parts catalog)
Electronics Parts Catalog 
Auto Parts Quotation Preparation 
Counter Sales 
Parts Sales
ERP (CDK)
Microsoft Office (Beginner)
Investing / Trading
Portfolio Management 
Stratigical Move

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Mohammed Abdul Nawaz

Ajumal Khan

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