Eze Software (SS&C Eze, a unit of SS&C Technologies)

Network Operations Center Engineer

Planful

YuppTV Inc.

Technical Support Engineer

System Engineer | NOC engineer | Vmware engineer | Devops engineer | Bigfix admin

Hello Recruiters/Hiring managers. 
Accomplished NOC Engineer with over 6 years of expertise in managing, monitoring, and troubleshooting enterprise-level Windows servers, services, applications, and virtualized environments. Recognized for exceptional performance and commitment to maintaining high availability and reliability across cloud and on-premise infrastructures. Proven track record in incident management, change control, and implementing robust solutions to enhance operational efficiency.
Professional Experience:
Ezesoftware
NOC Support Engineer
Hyderabad | April 2022 - Present
•	Spot Award of the Month: Recognized for outstanding performance and ensuring high availability of critical services through proactive monitoring and rapid incident response.
•	Managed and maintained Windows enterprise servers, applications, and services, ensuring optimal performance and availability.
•	Implemented and managed HP Blade Chassis for efficient server management and resource allocation.
•	Conducted troubleshooting and root cause analysis for incidents and outages, implementing timely resolutions to minimize downtime.
•	Led the deployment of new applications and services, collaborating with cross-functional teams to ensure seamless integration with existing infrastructure.
•	Administered Active Directory, managing user accounts, group policies, and security permissions.
•	Configured and managed virtual machines (VMs) on AWS and Azure, optimizing performance and cost-effectiveness.
•	Implemented and managed IIS for hosting web applications, ensuring secure and reliable environments.
•	Supported MSSQL database administration tasks, including backup and recovery operations.
•	Configured and supported Single Sign-On (SSO) solutions such as Okta, enhancing access management and security.
•	Provided user support and managed account provisioning, password resets, and access permissions.

•	Planful.com
NOC Support Engineer
Hyderabad | Feb 2017 - March 2022
•	Provided similar support and responsibilities as above.
Key Skills:
HCL BigFix patch scheduling, actions, fixlets, tasks, tools, baselines.
Operating Systems & Servers: Windows Server (2008, 2012, 2016, 2019), Active Directory, Group Policies, HP Blade Chassis.
Virtualization & Cloud Platforms: VMware, AWS, Azure, virtual machines (VMs), SSAS
Web Technologies: IIS, Web Applications, Application Pool Recycle, SSL Certificates.
Incident & Change Management: Monitoring tools (Nagios, SolarWinds), incident response, outage resolution, root cause analysis, change control procedures.

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