9+ Teams | Where Culture and Performance Unite

9Plus Teams’ mission is clear: Within the next five years, we aim to directly impact and elevate 100,000 teams and organizations across the globe by providing them with targeted awareness strategies and tools for dynamic improvement. We are revolutionizing their approach to collaboration, communication, culture and performance, ensuring every team can achieve and sustain peak performance.

Founder | 9+ Teams

Surply | Team Dynamic Diagnostics

In an age where team dynamics are the cornerstone of corporate success, understanding them in real-time is not a luxury—it's a necessity. Surply is not just another HR tool; it’s a revolution in team performance management. In real-time, we reveal the intricate dynamics within teams, highlighting areas of synergy and potential blockages. But we don’t just identify issues; our platform offers actionable insights, enabling managers to address these challenges effectively, ensuring teams can transition to a state of high performance.  Why is this crucial? Because in today’s fast-paced business environment, waiting for annual reviews or periodic feedback just doesn’t cut it. To truly nurture a thriving culture and drive productivity, you need the power of real-time insights.  With Surply, you empower your managers to not only lead but to understand, adapt, and elevate their teams to unprecedented levels of collaboration and efficiency.  Let’s redefine team management together. Experience Surply.

Founder | Team Dynamics Diagnostics

Aegon Global Business Solutions Center

Budapest continues to be a strategic site supporting Global Business Services for Aegon. In my role I am responsible to centralize the Tech, Finance, Risk and Asset Management Hubs and bring them under one leadership and governance driving a high performing culture across the board.

Director Operations, People & Culture | Board Member | Tech, Finance, Asset Management Hub

Early 2017 we started building the foundation of the 6th Branch office of Aegon Global Technology also referred to as our workplace of the future. Designed on the believe that an inspiring environment and a primary focus on people will drive continuous improvements, growth and passionate talent. This branch office is not seen as just an asset but as a tool for strategic growth. Next to the initial strategic design and market research my responsibilities as managing director of the branch are to execute the strategic direction of continuous growth and value creation, build and maintain a high engagement / high performance culture, implement and manage processes of talent acquisition, performance management as well as transformation consultancy, coaching of staff and management consulting. Our branch office setup and approach got recognised in the 2018 Aegon Global Awards as top 3 finalist in the category "Best Improvement" of the year.

Keyword: Workplace strategy, People & Culture, D&I, Expat

Managing Director | People & Culture | Board Member | Global In-House Tech hub

Aegon Global Technology

Responsible for providing leadership and oversight over the global Business Analysis & Operational Application Support group. This group, consisting of approx 45 people located in the US, NL and UK, is focusing on among others; 1) Global functional and technical support for enterprise (Sox) applications in the area of operational excellence, finance and collaboration & communication. 2) Business Analysis for major global business initiatives. 3) Divisional support for Corporate Center focused on change & control, Enterprise & Solution Architecture, Budget & Cost Control and Support for the Aegon Executive Board. 4) Transformation to a global fast paced agile development & support organisation. (DevOps)

Senior Manager

As part of AGT's Integration Office I focus on supporting Aegon Country and business units in Central & Eastern Europe with the strategic objective to create synergies on global level by connecting employees and businesses assuring that the IT organisation and infrastructure are managed (cost)efficient and effective. We focus on synergy realization, quick wins and strategic agility, anticipating changes in the business/IT area, as well as the opportunities and risks. As integration team we embrace the concurrency of initiatives and rapid global change, and drive successful outcome. Last but not least I continue to lead a global initiative to improve the effectiveness of diversity worldwide which ties into my passion and believe that diversity is an essential part of innovation and global success.

Lead Integration Consultant - CEE Region

As strategic liaison between the US/UK based AEGON Global IT organisation and the business responsible to understand the (global) business, manage the budget meetings, assist in the prioritization of projects, align organization and processes, manage escalations, ensure that projects align with the technology that best provides maximum return on investment, and direct IT strategy in support of the overall business strategy. In this role I am responsible for Aegon The Netherlands, Asset Management (nl), TKP Investments and seven countries in Central & Eastern Europe; Czech Republic, Hungary, Poland, Romania, Slovakia, Turkey and Ukraine. In addition I am leading a global initiative to improve the effectiveness of diversity worldwide.

Strategic Relationship Manager

AEGON Nederland

- Responsible for the applicative & desktop support IT Servicedesks and in charge of the transformation into 1 centralized IT Servicepoint aligned with the new Aegon NL Strategy.
- Strategic planning, research and business case for merging the servicedesk with the Aegon global servicedesk with the objective to reduce costs
- Responsible for merging 10 service management tool instances into one central US hosted BMC Remedy instance.

Manager IT Service Point

Coördinator and projectlead of the IT application servicedesk primary responsible for applications within the divisions; Bank,  Life insurances and call center.

Responsbile for projects concerning OS & Office migration as well as centralizing servicedesks.

Teamlead / Project Manager

De Wekker Bulgarije

De Wekker Bulgaria is investing and advising on investments of Bulgarian real estate to Dutch clients. With 28 supporting offices in The Netherlands we are the biggest dutch owned real estate firm offerings Bulgarian real estate.

Co-owner / Investor Consultant

Orange Vision

With more then 7 years hands-on experience on the Bulgarian market I started a company specialist in IT / business consultancy supporting Dutch firms with outsourcing services (BPO) to Eastern Europe.

Owner / IT BPO / Tech hub Strategy Consultancy

CoreTrek

Responsible for starting up a sourcing unit in Eastern-Europe (Bulgaria) with the goal to hire specialists working on Dutch innovative projects (staff augmentation as well as executing projects). In 2007 the team grew to +/- 15 specialists. In my role as manager I focused on the "bridge" between the different cultures, recruitment and sales. Next to this I managed innovative web development projects building content management systems, advanced virtual offices, communication systems and music-on-demand databases.

Head Of Operations | Tech Hub

Turning Teams into Champions

“I have a deep routed passion for building and growing high-performing teams, and after years of research and experiments I have discovered the algorithm of vibrant high-performing organizations and epic workplace cultures. All driven by a mission to fix the Global Employee Engagement crisis" 👇

⚠ Work can be exciting, engaging, empowering and fun but at the workplace we often lose our sense of enthusiasm and energy. We settle into a routine of maintaining our day to day tasks, and we lose our understanding what the business we support is really all about. But it doesn’t have to be that way!

🎯 Being a passionate practitioner of purpose driven leadership with 20+ years of research, experiments, failures, successes and international assignments, I have discovered and mastered the algorithm of vibrant high performing organizations. The best part? No doubt that you can do that too! 

My pursuit has always been to become a better person, to do positive things in the world, to have great achievements, to help others. Therefore I developed a methodology called the Surpass Principles and a platform (Surply) to provide leaders, managers and teams with a powerful and pragmatic tool for instant Team Culture Intelligence and positive change.


Want to know more? Take a look on www.surply.io and connect with me.

—

✔ High Performance Development
✔ Intercultural strategist
✔ Human Experience Journey
✔ Culture Hacker
✔ Transformational Strategist
✔ Future of Work Research-driven
✔ Whole system change

Menno Olgers 🚀

BDMessenger 

Chief Operating Officer

Salesrobot

Sales:

I have strong sales expertise and consistently exceed targets by employing effective communication, strategic prospecting, relationship-building, and managing the entire sales cycle, including upselling.

Finance and Accounting:
Managed prompt client payments, utilizing Chargebee and invoicing tools for efficient billing.
Oversaw financial planning and forecasting for subscription-based revenue, conducting monthly churn analysis and implementing retention strategies.

Customer Success and Support:
Analyzed chat support performance and provided bi-monthly team training.
Developed support strategies, including support videos, FAQs, and case studies.
Conducted customer success reviews, managed G2 reviews, and created case studies.

Product Management and Development:
Led discussions with the Product team to align customer expectations with feature development.

Sales and Marketing:
Set lead generation targets for SDR team and designed list-building and outbound strategies.
Established inbound lead processes, maintaining communication via marketing campaigns.
Supported AEs in closing deals through follow-up calls and analyzed messaging trends.
Conducted weekly prospecting reviews, team training, and addressed gaps.
Collaborated with AEs on Win-Loss analysis, pricing models, and event hosting.
Actively engaged on LinkedIn for personal branding and lead generation.

Information Technology (IT):
Oversaw IT infrastructure and collaboration tools.

Data Analytics and Business Intelligence:
Monitored and reported on key SaaS metrics, including churn rate, profit growth, and revenue growth.

Hiring:
Coordinated hiring projections, managed incentives, and employee training.

Leadership:
Monitored individual and team growth, conducted one-on-one sessions with department heads, and implemented performance metrics.

I have strong sales expertise and consistently exceed targets by employing effective communication, strategic prospecting, relationship-building, and managing the entire sales cycle, including upselling.

Chats over LinkedIn with possible prospects
Book meetings and show them products demo
Setting goals and developing plans for the team of 30 working with me
Researching, planning, and implementing new target market initiatives
Researching prospective accounts in target markets
Pursuing leads and moving them through the sales cycle
Developing quotes and proposals for prospective clients
Setting goals for the business development team and developing strategies to meet those goals
Selecting resume from different platform for new hiring.
Conducting interviews of new candidate and hire if suitable
Training the whole team on product and market
Attending conferences and industry events
Helping clients with any issues in the product
Making sure that there is smooth transition of clients

Business Development Manager

BMonger Ventures Pvt. Ltd.

•	Developing growth strategies and plans
•	Managing and retaining relationships with existing clients
•	Increasing client base
•	Having an in-depth knowledge of business products and value proposition
•	Writing business proposals
•	Negotiating with stakeholders
•	Identifying and mapping business strengths and customer needs
•	Researching business opportunities and viable income streams
•	Following industry trends locally and internationally
•	Drafting and reviewing contracts
•	Reporting on successes and areas needing improvements
•	Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
•	Seek out the appropriate contact in an organization
•	Generate leads and cold call prospective customers
•	Meet with customers/clients face to face or over the phone
•	Foster and develop relationships with customers/clients
•	Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
•	Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
•	Work strategically - carrying out necessary planning in order to implement operational changes
•	Draw up client contracts - depending on the size of the company, this task may be completed by someone else or agreements may not be as formal
•	Have a good understanding of the business's products or services and be able to advise others about them
•	Ensure staff are on board throughout the organization and understand the need for change and what is required of them

Jumpin Heights

•	Contributed to marketing plan development on brand product and marketing of specialized areas including research
•	Assisted with of brand positioning brand architecture competitive assessments customer segmentation solution brands and building on brand equity or specialized area
•	Coordinated new product launch plans and roll out to customers as applicable.
•	Aligned Marketing function area needs (PR Direct to Customer Show Management web)
•	Developed and executed marketing tactics; analyzed marketing effectiveness versus objectives
•	Authored and maintained content and provided updates to client social media websites (Facebook , Twitter Instagram and blogs)
•	Attending seminars and Travel Trade fair.
•	Demonstrating and presenting products.
•	Maintain social media accounts for brands, products, or services.
•	Enters marketing data into spreadsheets and helps to create data and financial reports for marketing managers and directors.
•	Maintain excellent client relationships through superior customer service skills.
•	Helps to plan promotional events.

Assistant Marketing Manager

•	Increased sales by 10% via email marketing campaigns.
•	Lead marketing initiatives & implemented a centralized marketing strategy to build brand awareness.
•	Created and distributed valuable content to maintain customer communication and encourage feedback.
•	Maintained corporate identity using on-line and offline promotional techniques.
•	Implemented & Managed Global Marketing Calendar to include social media, travel tradeshows, email campaigns, press releases, and print advertising.

Senior Marketing Executive

•	Created advertising budgets
•	Facilitated contract negotiations for billboard and radio advertising
•	Assisted Senior Marketing Executive with contract negotiations
•	Build rapport with local TV and radio stations to get favorable marketing rates
•	Helped find sales talent

Marketing Executive

Concentrix

•	Creating Employee ID’s of the new joiners.
•	Forecasting the number of calls depending upon the data received from the backend.
•	Changing skills of the employees as and when required in the processes.
•	Prepares intraday reports on staff attendance.
•	Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
•	Manages changes to scheduling to ensure adequate daily resource coverage.
•	Monitor attendance and schedule adherence.
•	Communicate with management and operations team to ensure compliance with company standards.

•	Taking 120 calls daily and granting their refunds after proper background check.
•	Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling.
•	Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
•	Accurately organized & compiled data for upper management to review.
•	Meticulously tracked daily activities and delegated tasks and responsibilities appropriately.
•	Successfully trained all new hires and monitored both efficiency and development of their procedural skills.
•	Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner

Work Force Analyst

•	Taking 120 calls daily and granting their refunds after proper background check.
•	Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling.
•	Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
•	Accurately organized & compiled data for upper management to review.
•	Meticulously tracked daily activities and delegated tasks and responsibilities appropriately.
•	Successfully trained all new hires and monitored both efficiency and development of their procedural skills.
•	Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner

Customer Service Specialist

Sales & Business Development Professional who is proactive, responsible, and goal-oriented with experience in Sales, Business Development, Market research, and Project Management for a wide range of client industries and focus on Saas and digital adoption.

Driven sales professional with a strong background in Digital market research and IT software solutions/sales. Demonstrated experience with over 5+ years of leading executive sales management roles and sales teams across India, ranging from Sales Analytics, Project Management, Sales leadership, and State-of-the-art Data Collection methodologies. 

Have always felt at ease working in a team setting environment along with cross-functional teams in a fast-paced international environment both in India and USA. Passionate about Technology and Data-driven.

Always looking to leverage a hands-on approach to navigate through challenging and complex business situations, exceeding expectations by providing the tools and resources to maximize potential and drive operational excellence.

I enjoy:
-Focus on customer engagement and retention, innovation and bottom-line
-Building and growing relationships (clients, partners, suppliers)
-Being exposed to non-traditional/out of the box technologies
-Negotiating and orchestrating business strategies

taplio

The Battle

Menno Olgers 🚀

Pratiksha Sharma

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