Monika Valkauskaite Holland

BOLD Business Decisions 

BOLD Business Decisions provides commercial advisory services to businesses looking to become a Customer centric organisation, reduce CAC, improve LTV and optimise profits.

We work with your Sales, Marketing, Customer Success and Product teams to adopt a Go to Market Strategy that provides the shortest most effective route to market. We are fluent in SLG, PLG and PLS go to market motion. 

The delivered results are : shorter way to market, shorter sales cycles, lower CAC, improved revenue per employee ratio, reduced churn, optimized profit margins. Happy teams serving happy customers.

Data driven organisation with customer centric approach and a clear GTM Strategy is what we aim for. 

We work with your teams to make that transition and execute on the defined Strategy. 

Use this link to book a 30 min call and let's have a chat:
https://calendly.com/boldbusinessdecisions/30min

First consultation is always explorative and complimentary

Founder

ProductLed

In this role I work with SaaS companies worldwide helping them become the obvious choice in the market by Implementing The Product-Led Playbook by Wes Bush that has seen 400+ companies succeed in unlocking Self-Serve Revenue and Dominating their Market.

PLG Implementer

journy.io

Journy.io is for SaaS businesses who are implementing a PLG/ PLS Go to Market motion. Journy helps your commercial teams onboard, activate, monetise and retain your self serving users by using signals indicating account health, conversion and churn scores. 

Companies using Journy implement their PLG motion faster by empowering their teams with actionable usage data that translated into revenue immediately.

Journy.io is most useful to :
Head of Growth
Head of Customer Success
Head of Product
Head of GTM
Head of Product Marketing
VP of Sales
PLG Specialist

Reach out for more information or sign up for the free trial directly.

Fractional Head of Growth 

Innovation agency Lithuania

Shaping early stage startups driving innovation from idea to MVP.

Innovation Expert

TechHub Pre- Accelerator Program is focused on facilitating innovative ideas take shape and move towards a profitable business model. My role here is to lecture and mentor Pre-seed round Startups on GTM strategies.

Startup Mentor & Lecturer

Marjory

Driving commercial strategy and execution. Specifically helping to pivot to a hybrid PLG Go to Market motion and reach specific revenue targets. Working with the Founder and CEO, Product, Marketing and Sales teams to execute a successful pivot.

Fractional CCO

Zetly

Consulting on GTM strategies and implementation

Strategic Advisor 

Diginius

My role with Diginius as a Fractional CCO working closely with the founders, the Product, Sales and Marketing teams to define the GTM Strategies and execute them successfully. I am responsible not only for supporting teams in strategic decision making, defining routes to market but also hiring, onboarding managing and supporting several teams creating value in different areas of the business.

Taxera Technologies

Fractional CSO

dyvenia

Fractional CSO 

TESTIFI GmbH

Strategic Advisor

Fractional CCO | GTM Strategy : SLG, PLG, PLS | Driving Commercial Growth

I’ve spent the last 15+ years helping SaaS companies grow : launching products, opening new markets, and building sales and marketing teams that deliver revenue.

But I kept noticing the same pattern: companies were hiring more salespeople to fix what were really product and process problems. Meanwhile, buyers weren’t asking for more demos or calls.  They just wanted to try before they buy. 

That disconnect is what pulled me deep into Product-Led Growth (PLG).

Since 2020 I work with SaaS founders and teams helping transition from sales-led to product-led, or strengthen PLG motions that aren’t working. 

Some of the results achieved so far: 
Building a self-serve motion from scratch
Unlocking self serve revenue from 0 
Designing high converting PLG websites
Cutting time-to-value from weeks to hours.
Redesigning onboarding flows that 2x free-to-paid conversion.
Fixing pricing models that increase ARPU by 20–40%.
Aligning teams so sales, product, CS and marketing move in the same direction.

You can hire me as your PLG Specialist/ PLG PM/ Head of Growth in a fractional or interim capacity.  I’m PLG-certified, battle-tested, and often the missing link that helps SaaS teams finally make their PLG motion click.

I’m also a knowledge junkie, always pushing myself to become a more skilled, rounded, and grounded professional than I was yesterday. I thrive when my clients win, and I don’t stop until they do. If I don’t know how to do something, I’ll learn from books, other professionals, or by rolling up my sleeves and figuring it out.

Having lived and worked in 5 countries, I thrive in multicultural environments. Outside of work, my biggest adventures are with my husband and our two boys, who make sure life is never boring.

Check out what companies say about working with me in the reference section on my profile and
Schedule a chat : https://calendly.com/boldbusinessdecisions/30min

Looking forward to meeting you!

Strategic Advisor and Founder

BOLD Business Decisions provides commercial advisory services to business owners of early stage and growth stage companies. We consult on Go to Market Strategy, Sales Strategy, Sales Playbook, Commercial structure. We help you build a predictable revenue growth machine by selecting the right tools and sharing modern sales practices and tips that convert in 2023 so you can start building pipeline from day one. We have skin in the game and test first hand what drives business and what doesn't. 

Services offered:

GTM Strategy and Execution
Executive Sales Coaching for Founders
International Expansion

Use this link to book a 30 min call and let's have a chat:
https://calendly.com/boldbusinessdecisions/30min

First consultation is always explorative and complimentary

Multichannel Customer Experience Ltd

MCX is the independent consulting business run by Paul Weald that provides the enablers to excel. 

In an age when products and services have become commoditised then it is has never been more important to find new ways to deliver service. MCX believes that every organisation can excel in how it serves its customers – where the contact centre is the eyes, ears and voice of the organisation.

Director

4C Strategies

4C supports public sector clients who have challenging ICT/Unified Communications infrastructure projects by providing them with independent advice, skills, resources and support to overcome the challenge cost-effectively and with minimal risk.

Consultant

Holly Health

Holly Health is a behaviour change app pioneering personalised digital health coaching that will reduce healthcare costs to the NHS and health insurers by supporting users to make lifestyle choices that improve their health. It provides an affordable, personalised support to millions, particularly those suffering multimorbidity (living with 2 or more chronic health conditions) which affects over 1 in 4 adults in the UK.

Angel Investor

Ailuna

Ailuna for Teams is an engagement app & platform for company employees and stakeholders to develop habits that are good for them and good for the planet. Habits with impact.

The problem companies need to solve is that, when it comes to sustainability, employees must be engaged or change will not happen fast enough.

Ailuna lets you harness the power of employee action to drive sustainability habits and engagement, which is so crucial to the success of any large organisation’s corporate climate/ESG program.

Angel Investor and Business Advisor

JamDoughnut

JamDoughnut is a UK app that understands consumer spending habits and helps them to save money on everyday essentials – the daily coffee, the weekly supermarket shop – plus those occasional night outs and discretionary purchases. Consumers pay using JamDoughnut at the till, where all purchases earns points that can be redeemed for cash rewards.  

Consumers can use the app to pay at their favourite supermarkets, where it works alongside the store loyalty card. They can buy the latest fashions and accessories, with money back on purchases both in store and online. It can be used to pay for that special occasion eating out, used along with any discounts or special offers at the venue. And if the consumer can’t be bothered to cook, it can provide money back on all the leading takeaway food apps.

miPerform

The fit bit has revolutionised the way we monitor our personal health and wellbeing – giving us personal performance information at our fingertips, gamifying how we train and get fitter alongside our team mates and peers. But what if we had the same type of personal training information on our performance at work? 

miPerform brings together intuitive dashboards, performance coaching tools and personal gamification to create a complete performance improvement package for your customer facing teams. Use it to transform the way your staff use data to power their performance and overcome the challenges associated with effective remote working as a result.

RevGlue.com

Are you struggling to make money from your website, blog or social network. Have you tried affiliate marketing - where you earn commission by referring your websites users to e-commerce stores?

RevGlue works as glue between the affiliate networks and online publishers. They provide easy to use and manageable tools to affiliates and online publishers that helps them monetise their websites and mobile apps quickly and cost effectively.

Through RevGlue subscription and revenue share services this saves affiliates the high cost of hiring dedicated data managers. Reporting tools make it simple to see which type of affiliate service is providing the best returns. Template based designs, built upon standard data content, dramatically reduce the time to launch new affiliate marketing websites.

The outcome is that aspiring online entrepreneurs can make more money through their sites – with an ROI that far exceeds the costs they pay RevGlue each month.

Angel Investor and Non Executive Director

Limitless Technology

Crowdsourcing Customer Service is an innovation pioneered by Limitless into GigCX. They have developed an app that connects digital customer enquiries with ‘brand ambassadors’. This offers enterprise clients an on-demand service for pre-sales support, product onboarding support and service enquiries as a more empathetic customer experience than automation alone can provide.

My role as Gig Transformation lead helped Limitless early adopter clients like Microsoft, Unilever, eBay and Sage to implement GigCX to effectively reward and deepen the relationships with their advocate customers.

Angel Investor and Gig Transformation Lead

Deloitte Consulting

Part of the UK Customer Management team focused on clients in the Private Sector. I am the champion within the Multi-Channel and Operations team for innovative technology solutions that leverage the Firm’s consultancy capabilities.

Senior Manager

ProtoCall One

ProtoCall One are the UK’s leading contact centre systems integrator based on the Genesys platform.  We provide innovative hosted contact centre propositions around Multi-channel Communications, Workforce Optimisation, Self-service, Performance Management & Analytics and Outbound Contact.

Although the majority of my time is now spent working wth Deloitte, I work with the management team as required on consulting projects.

Strategy Director

After 30 years working in contact centres, my experience covers all aspects of people, process, technology, operations and Customer Experience. I have seen and solved many business performance issues before.

My focus is on innovation – how businesses can exploit the latest technology such as Generative AI to automate and augment customer interactions and how businesses can deliver new ways of working such as GigCX where customers help customers to deliver a more authentic brand experience.

This is the focus of my work across:

1. Contact Centre Strategy – customer contact handling strategies – either insourced or outsourced – that deliver effective Customer Experience across multiple channels of phone, email, SMS, and online. Business case development to identify the opportunities for transformation to deliver operational improvements including cost to achieve and implementation barriers.

2. Change management – achieve a step-change in the operational performance of contact centres - whether that is to reduce costs or increase contact centre effectiveness. Continuous Improvement is key to generate results and get buy-in to new ways of ways of working across all stakeholders

3. Contact Centre Transformation – to transform a multi-channel contact centre operations to support a digital first approach. An agile methodology allows early sight of how the solution impacts the telephone demand and overall customer experience.

Unpinning this is a belief that every contact centre can achieve excellence. I have been a contact centre awards judge for the past 15 years and currently judge for the UK Customer Experience Awards – so I certainly know what good looks like.

Over the past 6 years I have added an entrepreneurial flair, becoming an Angel investor in six start-up businesses – two in the customer management space, two in eCommerce and two in behavioural change across heath care and sustainability. This gives me a unique insight into the latest trends and innovations that can be applied to contact centre improvement, people change and digital transformation.

Specialities: Contact Centres, CRM, Outsourcing, Customer Experience, IVR, Business Transformation, Performance Management, SaaS, Analytics, Change Management

Some of the things that clients say about me.....
“A great consultant.”
“‘First class’ leader in providing call centre transformation.”
“Paul’s enthusiasm and visionary approach is always motivational.”

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Monika Valkauskaite Holland

Paul Weald

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