Morgan Legge

Community Member

Convert.com

At Convert, we don’t have a hierarchy! Instead, we run on an operating system called Holacracy. This means we take on roles based on interest and expertise in order to adapt Convert.com to changing business needs. Here is a sampling of my accomplishments: 

🌐OPERATIONS
▸Engineered our bootstrapped transition from a traditional hierarchy, which our founder didn’t like working at, to a self-organized company, via Holacracy. We’re fueled by transparency and agency, and he now loves coming to work!

▸Designed a blind application process that eliminated bias related to gender, sexual orientation, religion, social class, level of education, citizenship or refugee status, age, accent, or marital status.
Coached Converters to a 25% increase in consistently providing constructive peer feedback.
 
▸Empowered Converters through 1:1’s and group coaching on; feedback, setting expectations, creating boundaries, failing out loud, and saying "no."

▸Spearheaded our carbon reduction and conscious business strategy 2016-2022  

▸Drafted and implemented our “Non-Aligned Customers Policy” which allows us to live our conscious business values by not engaging with companies that don’t align.

🎯SALES & SUCCESS
▸Process improvements to customer support to improve handoffs and resolution times by 25%.

▸Designed and taught internal training on our sales funnels, demos, and active listening

▸Coached BDRs on social selling techniques which resulted in a 15% improvement in conversions.

🌍MARKETING:
▸Pre-pandemic I promoted "distributed authority" as the best way forward for remote companies

▸Shared knowledge on podcasts and spoke in person on topics such as; remote work, communication, transparency, psychological safety, holacracy, hiring, self-management, and leadership.

▸Architect and host of Convert’s webinars; Agency Accelerator, “Show & Tell” and “Conversion Conversations”. A series of events for the A/B Testing community.

Head of Organizational Change

Brand30

California Closets

▪ Designed functional custom closet solutions for busy professionals.
▪ Coordinated the pre-production with in house technical experts.
▪ Managed the onsite installation.

Design Sales Consultant

Robert Arthur King Architect

▪ Mentored and managed an internal team of designers. 
▪ Coaching on topics such as; FF&E specification, construction methods, and ADA requirements.
▪ My training resulted in decreased field errors and  increased profit margin.

Senior Interior Designer

AltiSales

▪ Outbound appointment setting as a nearshore contractor for Citrix ShareFile 
▪ Completed cold-calling and lead qualification training

Sales Development Representative

Home Comfort Group

▪ Designed and trained new hires on inbound processes and Salesforce setup.
▪ Implemented process improvements to increase our call quality and decrease resolution time

Senior Customer Service Agent

The Great Indoors

▪ Built and aligned multi-disciplinary teams under difficult circumstances
▪ Oversaw the timely installation of projects due to my PM Skills.
▪ Gained rock-solid currency with both designers and contractors through my commitment to design integrity and my knowledge of construction methods, building codes and ADA Standards.
▪ My training resulted in decreased field errors and  increased profit margin.

Design Project Manager

Mansfield Plumbing Products

Vignette design for; Barrett, Enso & Essence
https://www.mansfieldplumbing.com/product-category/bathroom-collections/

Interior Designer, Vignettes

Spacesmith

▪ Performed extensive Programming and Test Fits including blocking and stacking plans 
▪ Showed clients how to optimize space in existing leases or how to shed square footage to balance budgets.
▪ Analyzed usage for leasing and employee relocation options for non-profit, state and corporate clients.

Interior Designer

Robert Arthur King Architect P.C.

▪ Created detailed budgets, multi-phase SOWs, and complex RFPs from designs
▪ Leveraged the input of tradespeople for accuracy which aided the bidding and construction process and resulted in an efficient schedule which reduced costs.

Junior Interior Designer

👋🏻 Hi, I’m Morgan, 

Master generalist here with a knack for viewing complex problems with fresh eyes. I actively listen to guide people to discover what they already know and find unexpected solutions in the process.

Whether that’s coaching professionals to self-manage their leadership journey, setting business strategies, or implementing organizational change. 

👂🏻Better listening with an arsenal of simple yet effective questions is the key to unlocking it all. 🗝️

➡️ Fall in love with the problem, not the solution ⬅️
This is at the heart of everything I do.

I care about...

👂🏻EFFECTIVE 1:1 LEADERSHIP COACHING:
Empower yourself to get exponentially better at the hardest part of your job, leadership: strategic thinking, communication, setting expectations, creating boundaries, failing out loud, and saying "no."

🧩VALUES DRIVEN ORG CHANGE:
Reduced our turnover by 60% by architecting a hiring funnel that attracted hired, onboarded, and retained values-aligned talent. 

🏆RESOURCEFUL BUYER'S GUIDE:
Providing information while building relationships so prospects are equipped to make the best decision to solve their experimentation problem (which may or may not be Convert!)

Let’s work together!
🔗in bio

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