Avi Moskowitz 🇮🇱

PrettyDamnQuick

Fast-growing eCommerce delivery app that’s powering delivery for top DTC brands like Underoutfit, Jones Road Beauty, Ghia, Laura Geller, Jeni's, TeriJon, Easyplant, Harney & Sons Fine Tea, Levain Bakery, and many more.

Co-Founder & CEO

BeerBazaar

Partner & Investor

Grew the brand into a top craft brewery in Israel with multiple retail locations and an online store that reached the top 10 Shopify stores in Israel within 6 months.

American Registry

Co-Founder, Managing Partner & CEO

Virtual Communities

Founder & CEO

MedPlus

Focused on bringing the Amazon experience to independent brands like Levain Bakery, Obvi, Harney's Teas, Begin Health, Charlotte Stone, Jones Road Beauty, Teri Jon, Laura Geller, Underoutfit, Groove Life, Ghia Drinks, Bearaby, Retrofete, Duradry, James Perse, and many others.

PrettyDamnQuick replaces more than a dozen separate Shopify apps and makes delivery a profitable growth engine.

Fast-growing eCommerce delivery app that’s powering delivery for top DTC/CPG brands like Underoutfit, Jones Road Beauty, Ghia, Laura Geller, TeriJon, Easyplant, Harney & Sons Fine Tea, AllFresh Seafood, Levain Bakery, and many more.

Avi Moskowitz

SmartReach AI

Head of Growth

Scott Markovits

- Shrank subscription churn by 25% over a 6-month period for a productivity startup
- Launched a remote new hire onboarding process that increased engagement level by 40% for new hires
- Helped a mHealth startup define its go-to-market strategy, design its MVP, and market its launch
- Assisted early-stage startups with the fundraising process (pitch decks, investor research, and investor pitches) helping raise $20M+ in Seed funding
- Defined quarterly and yearly business and team-wide strategic objectives and OKRs for multiple startups

Fractional Chief of Staff/COO

CloudApp

- Through coaching, consistent feedback and fine-tuning workflows have increased customer satisfaction (CSAT) rating from 83% to 94% in 6 months. In addition to surpassing other team KPIs
- Slashed ticket resolution time by 40% by implementing a tiered Support team structure
- Recruited and mentored a Customer Success team that surpassed aggressive end-of-year goals within 4 months related to churn reduction and upsells
- Established Voice of Customer program to share data-driven insights from the customer-facing teams with product, engineering, marketing, and management teams to align better and plan the product and marketing roadmap.

Head of Support & Customer Success

Spontaneousli

Chief Executive Officer

InVisionApp Inc

- Managed RFP and internal implementation of new payroll, HR and benefits administration vendor

- Implemented customer support best practices & procedures; reducing response time by 56% while number of conversations grew 300%

- Authored multiple employee policies including:  New Joiner Onboarding Policy and Reimbursement Policy.

- Handle Accounts Payable for all incoming vendor and consultant invoices

- Act as point person for operations, human resources, finance/accounting and customer service.

- Developed enterprise pricing and plans model

- Manage user voice forum, the main entry point of user enhancement requests

- Handle all incoming customer support inquiries and incidents.

Support & Operations Manager

- Oversaw rollout of email, chat and phone support tools
- Hire, onboard, train and mentor new custom support team members
- Work with my team and outside peers to proactively improve best practices and procedures resulting in 94% user happiness rating 2+ years
- Focal point for support collaboration and knowledge handover between product, design and development teams.
- Setting team goals and hands on involvement helping team achieve individual goals

Head of Support

Liaise with Senior Management to define the vision and strategy of enterprise vertical.
- Act as subject expert matter (SME) for enterprise vertical

- Conduct competitive landscape analysis to define product roadmap and direction

- Integrate user outreach and user feedback forum into product requirements to ensure platform meets user needs

- Facilitate internal communication throughout the development lifecycle amongst all internal teams

Product Manager

Tribe of Angels

Took on leadership role late 2016 to help grow Jewish entrepreneur slack channel

● Implement and manage daily/weekly engagement program (news, apps, idea sharing, new company profiles and more) which has increased daily conversation engagement ~25% month to month

● Created and author bi-weekly newsletter

● Redesigned and launched the Tribe of Angels v2 website

● Launched expert talk with vision to transition to regular podcast hosting industry experts sharing experience and advice focused on a very niche area of: fundraising, marketing, sales, UI/UX, and more

● Facilitated multiple introductions between Tribe startup founders seeking funding and investors

Startup Community Builder

Kosher Projects

Kosher Projects is a non-profit organization dedicated to developing future generations of Jewish community leaders & philanthropists.

Founder & Chairman

Dealogic

- Manage global teams of IT & business resources in completing complex production upgrades

- Collaborate with cross-functional groups throughout product life cycle and communicate project status across the organization

- Act as point of escalation for strategic, and recurring technical client issues/incidents

- Draft Business Requirements Documents (BRDs) and Statements of Work (SOW) to drive projects and ensure project output adherence to expectations

- Perform technical assessment of client environment (eg, OS, DBMS, hardware, etc.)

- Ownership of the client enhancements list including:  content, format, version control

Technical Relationship Manager

LivePerson

- IT focal point for firm’s largest client 

- Managed project of business wide application upgrade for firm’s largest client 

- Designed & implemented technical issue reporting best practices & procedures; significantly reducing issue reporting occurrences

- Managed relationship of internal business & technical stakeholders regarding high priority technical issues 

- Tier 3 support for company’s application, tools & services

IT Relationship Manager/3rd Tier Support

- Managed project of collection, migration & production of UBS owned 3rd party data 

- Assisted in RFP selection of new software vendor

- Managed project to retire old messaging compliance application NT & Windows 2000 server environments 

- Responsible for management of DEV & QA team through ISD test cycles for messaging compliance application 

- Authored various business requirements documentation for messaging compliance application 

- Product implementation & cutover of messaging compliance & archiving application WMUS 3rd Quarter 2006 

- Liaison with Legal & Compliance stakeholders to continually meet evolving Firm & Regulatory demands and requirements 

- Developed functional on-line training modules for end user certification and front-end technical manuals/quick cards 

- Data Archiving – Maintain CoC integrity of copying, transportation & storage of E-mail & Legal requests

- Level 3 Application Support for firm E-mail Surveillance, Archiving, and Legal Response Tools 

-Responsible for development and implementation of escalation support processes, procedures, and strategies for end user support

- Technical writing - Developed in-house end user training materials (Quick reference cards & Compliance Training Manuals) for messaging compliance application

- Identify and plan resource requirements to meet continuously evolving business objectives 
-
 Case Matter Management - Interface with Attorneys of Record, Paralegals, Outside Counsel, Contract Attorneys and Security Operations in support of high priority regulatory & litigation inquires 

- Develop and advocate strategies for development and success with stakeholders

eDiscovery/Messaging Compliance Program Manager

I helped grow a startup from $0 to $100M ARR & coached other 🦄 & exits. Now I'm helping founders grow their startups from 0-1 build the next 🦄 through 1:1 coaching and embedded leadership.

A seasoned startup builder, Ops and Strategy expert. I've been coaching and mentoring early-stage startup founders for 10+ years across various domains, including Go To Market Strategy, Growth Strategy, Marketing, Sales, Operations, Business Strategy, Talent Acquisition, Product Development, Product Design, Customer Success, and more. My expertise lies in translating complex business challenges into actionable strategies, fostering growth, and driving operational excellence.

🚀 Go To Market Strategy
**Develop comprehensive market entry plans tailored to startup needs.
**Identify & target key market segments for maximum impact.
**Craft unique value propositions to differentiate in competitive markets.
**Implement scalable & sustainable business models for new ventures.

📈 Growth Strategy
**Design & execute growth hacking strategies to accelerate business expansion.
**Utilize data-driven approaches for market analysis & decision-making.
**Implement cost-effective marketing & sales tactics for rapid growth.

🖥️ Product Strategy
**Guide product lifecycle from ideation to market launch and beyond.
**Align product development with market needs & business goals.
**Incorporate customer feedback for continuous product improvement.
**Strategize product positioning and pricing for optimal market penetration.

🏢 Startups
**Assist in business model validation & pivot strategies.
**Advise on funding strategies & pitch decks
**Build & lead world-class teams for startup success.
**Implement agile methodologies for efficient startup operations.

👨‍✈️ Coaching
**Personalized mentoring tailored to individual founder needs.
**Teach leadership and management skills among startup founders.
**Build a culture of innovation and continuous learning.
**Provide guidance on work-life balance & stress management.

🖌️UI/UX
**Collaborate on the design process to ensure user-centric products.
**Implement design thinking methodologies for innovative solutions.
**Ensuring pixel perfect design

taplio

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Avi Moskowitz

Scott Markovits

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