Jonathan Moss

Experity

Leading a team of senior Growth, GTM and Data leaders focused on establishing new growth vectors, building go-to-market strategies for the established and new business, and optimizing the system (data, process, and technology) that underpins the revenue machine. 

2024 results: 
↳ Grew top and bottom line by double digit % (first time in since 2021)
↳ Exceeded annual plan in revenue and EBITDA 
↳ CAC payback <12 months 
↳ LTV/CAC 5:1 
↳ Increased volume and conversion rates at every stage of the bowtie while decreasing sales cycle time across all product and service mixes 
↳ Reduced time to install by 2.5x 
↳ Reduced churn by 50%
↳ Launched 2 new revenue streams 

My teams are responsible for the following: 

Growth: establish growth vectors (e.g. adjacencies, new categories, product innovation), build out a 0 to 1 business within our incubator, and launch go-to-market 

Go-to-Market Strategy & Planning: planning and execution to accelerate durable growth across our platform of products/services 

GTM Operations: building, managing, and optimizing our GTM system that underpins our revenue factory. 

AI: building and implementing AI strategies across the GTM team, product and service lines. 

Data: structuring, aggregating, analyzing and providing insights for the GTM teams that drive our strategic decisions and operations. 

Revenue Enablement: accelerating employee productivity and knowledge across all GTM teams.

EVP - Growth, GTM Strategy and Operations

Established and lead the Executive AI committee comprising CTO, SVP of Strategic Partnerships, Chief Medical Officer and SVP of Technology. 

Implemented 5 AI initiatives 
2024/2025 roadmap for 10+ initiatives

Executive Chair - AI committee

OpenAI

Forum Member

Pavilion

Co-Chair AI in GTM

Executive Member

Winning by Design

Revenue Architect & GTM Ambassador

AI Business Network

Co-Founder

MetaVRse

✅ 140+ Metaverse / Web3 Products and Projects 

🌎 9 World-Firsts

💻 1 Award-Winning, Proprietary 3D Creation Platform (Metaverse, Web3)

👩‍💻60k+ Creators

♟️Established strategic partnership with Microsoft

Founding Team, Executive Board Member & Strategic Advisor

Led global vision, strategy, and execution for all facets of revenue generation, go-to-market, operations, customer success and product management within a high growth technology industry.

🚀Launched the Metavrse Engine from stealth April 2020 including SaaS and professional services. 

✍️Negotiated and Signed deals with Siemens Healthineers, Samsung, MasterCard, JP Morgan and other Fortune 500 companies. 

📚$2M+ booked revenue in the first 12 months. 

♟️Established strategic partnerships including NVIDIA, Qualcomm, EPIC Games, Meta (formerly Facebook), and Autodesk. 

🛣️Developed product roadmap with feature prioritization, UX/UI design, and technical integrations.

Chief Revenue Officer (CRO)

Booster

Booster is a clean technology company that provides mobile energy delivery, including renewable and sustainable fuels, through its marketplace. 

🛠️ Elevated go-to-market strategy, built the revenue engine and led sales team that secured $56M in bookings with 79% net revenue growth and 215% Enterprise segment growth

⚙️ Implemented sales motions with aligned systems across the customer journey, automated workflows and insights that led to a 60% more outbound lead volume, 2.5x meetings, and 4.6x opportunity creation, 56 day reduction in sales cycle time, 25% conversion rates and a 45% increase in deal size

✅ Transformed top of funnel strategy through diversification of marketing channels and building infrastructure which led to 10x inbound lead volume accounting for 30% of new business, up from 2%

🚀 Implemented Customer Led Growth strategy that led to a better customer experience, 2x faster growth and improved LTV/CAC

🤝 Series C ➡️ D Senior Leader

🎯 Built annual operating plan and forecasts (quarterly, monthly, weekly) with 96%+ accuracy  

🎙️Built brand and content strategies that elevated Booster to over 60%+ Share of Voice and 90%+ positive Brand Sentiment

🚀 Launched platform business (including a marketplace) with complete P&L ownership

📈Grew platform from $0 to $6M+ in ARR since launching in December 2022

🔋Built partnerships that enabled Infrastructure as a Service for EV Charging, Hydrogen, LNG, and CNG delivery 

🚚 Drove product roadmap strategy that allowed for mixed energy fleets to manage energy consumption, vehicles insights and payments for both sides of the marketplace 

📍Developed geo-spatial models and algorithms for route and location based density to enable effective dynamic pricing, sales and marketing prioritization

💰Developed pricing strategy transitioning legacy margin model to a product (SaaS) and services (Consumption) model

Vice President - Revenue & Revenue Operations

REEF

REEF is a technology company that transforms urban real estate into thriving mobility and logistical hubs via a marketplace.

🎯 Led GTM strategy and execution across sales, revenue operations, and customer success that secured $70M in new bookings and expansion that increased revenue from $30M to $100M+ throughout the United States, Canada, and Europe.

⚙️ Implemented sales process with aligned systems across the customer journey, automated workflows and insights that led to a 36 day reduction in sales cycle time, 40% increase in conversion rates and a 25% increase in deal size.

📱Developed and implemented product led growth strategies that led to a 3x revenue growth expansion from the demand side of the marketplace.

⛓️Interconnected and consolidated technology stack to increase efficiency and efficacy across marketing, sales, and customer success (Salesforce, ZoomInfo, Marketo, LinkedIn Sales Navigator).

Executive Vice President - Revenue & Global Revenue Operations

OYO USA

OYO is a global travel technology company that connects guests to owner-operators via a marketplace. It offers full-stack hospitality software and revenue management solutions to hotel owner-operators.

🎯 Led strategy and execution for go-to-market, revenue operations, and sales training that led to growth from $17M to $200M throughout the United States, Canada, and India.

📈Developed and implemented product led growth strategies that led to a 2x revenue growth and 3x margin expansion from the demand side of the marketplace.

🛣️ Create and maintain data and insights across the entire customer journey that increased direct sales close rate by 2.5x, increased deal size by 50% and decrease sales cycle by 45 days.

⛓️ Interconnected and built the sales tech stack to align with the customer journey and automated work flows to drive 2x sales efficiency and efficacy.

Vice President Revenue Operations & Enablement

T-Mobile

A demonstrated record of success and achievement, marked by a promotion to a position of increased influence, authority, and accountability. Fulfilled a critical role building and executing strategies to govern sales, communication, and training professionals in franchise stores, small business team, national retail team, and in Direct to Consumer teams encompassing over 40,000 individuals responsible for 80% of all revenue. Maintained accountability for $25M in P&L.

•Supervised a 190-person team engaged in sales enablement, learning (e.g. in-person, virtual, eLearning, and AR/VR), strategy/planning, sales tech stack, process design, LMS, other Learning technology and communication tools. 

•Recognized for Performance (Top 5%)

•Successfully accelerated the ramp-up period for new sales personnel from six months to one month, as measured by five key performance metrics - New Customer Acquistion, Renewal Rate, Average Revenue Per User, Value Added Service Attach Rate, and Emerging Product Attach Rate.  

•Positioned the company to be listed in the Great Places to Work list for 2018 to 2019.

•Sparked a 25% increase in revenue per subscriber as a result of training programs for existing sales representatives, improving their ability to promote and secure agreements for products, services, and accessories.

•Developed quantitative and qualitative analytics and dashboards to measure sales intelligence, performance, deal/funnel intelligence, and trainer performance across 40,000 employees. 

•Scope of training curricula and collateral spanned New Hire, Management Fundamentals, Advanced Leadership Programs, Behavioral Skills Workshops, Gamification, and over 250 sales and leadership videos.

•Recognized as the first training team in the world that formed a co-development partnership with the Apple Master’s Program.

Senior Director Sales Enablement | Learning

Responsible for operations encompassing 15,000 employees and 8,000 points of distribution across 22 states, representing $14B in revenue. Directed teams engaged in Go-To-Market strategy, Communications, Retail Technologies, Customer Support & Success, Performance/Competitive Analytics, Workforce Planning, Facilities and Distribution strategy.

•Developed operational and customer success strategies that led to $825MM increase in profit and 2,100 basis points in NPS.

•Executed over 20 go-to-market projects with budgets in excess of $10MM.

•Led Go-To-Market and Operational implementation of new channels including Direct to Consumer, Uber, Walgreens, and AAA. 

•Managed $1B+ budgets for labor, facilities, service and repair centers, new store builds, remodels, and equipment.

•Developed automated dashboards for 40+ operational and customer experience metrics with tangible costs and actions. 

•Implemented a variety of technology solutions to assist the sales, operations and customer support teams, including intelligent process automation, digital chatbots, Microsoft Office 365, Salesforce, and a number of SaaS tools.

Director Multi-Channel Sales Operations

Turning GTM into a revenue factory through recurring impact & helping GTM leaders do the same | GTM Executive leveraging AI ✨ | Keynote Speaker & Advisor | Podcast 🎙️ Host |

You know how companies either burn a ton of cash trying to scale or hit a growth ceiling they just can’t break through?

What I do is step in, audit their GTM strategy, financials, and operations, and then engineer a smarter, more scalable system (typically including AI). Whether that’s digitizing their physical business, refining their go-to-market motion, or unlocking new revenue streams, I build the strategies and systems that fuel sustainable, high-impact growth.

Companies I’ve worked with have seen a median growth rate of 87%

My journey has given me diverse experiences across many different industries, business models, products, and functions at different scales. 

➡️ Experience across multiple industries including Software (SaaS), Healthcare, Retail, Real Estate, Hospitality, Transportation/Logistics, Telecommunications. 

🚀 Company Stages: Venture Capital, Private Equity, and Bootstrapped at Pre-Revenue, Seed, Series A, Series C, Series D, Publicly traded 

💵 Investment Partners: Sequoia, Lightspeed, Madrona, GTCR, Warburg Pincus, Mubadala Capital, AirBnB, Microsoft, JP Morgan, UBS Asset Management, Softbank and JC2 Ventures 

💰Company Revenue: $0-$15B (87% median growth rate; over $1B of capital raised)
     👉 $0-$6M+
     👉 $0-$7M+
     👉 $17M-$200M+
     👉 $30M-$100M+
     👉 $80M-$150M+
     👉 $165M-$260M+
     👉 $190M-$2XX (Current role)
     👉 $13B-$15B+

📍Geographies: North America, LATAM, EMEA, and APAC

✅ Team Size: 1-200

🤓 Experience
👉 AI: 6+ years     
👉 GTM: 20+ years
     👉 Sales: 12 years (B2B); 10 years (B2C)
     👉 Revenue Operations: 13 years
     👉 Customer Success / AM: 9 years
     👉 Product: 9 years
     👉 Revenue / Sales Enablement: 5 years
     👉 Marketing / Demand Generation: 3 years
     👉 Business Development/Partnerships: 3 years

Healthcare should work like everything else in our lives — convenient, transparent, and built around the people it serves.

That's what we're building at Experity: a patient experience that feels less like navigating a system and more like having a concierge. 

On-demand access. 

Digital-first workflows. 

Intelligent connections between care moments. 

And critically, less administrative burden on the clinicians who make it all possible.

Our new partnership with Amazon Pharmacy is a perfect example of this vision in action. 

Patients walk out of an urgent care visit and get their prescriptions delivered fast, with full pricing transparency. 

No extra trips. 

No pharmacy lines. 

Just care that continues seamlessly after the visit ends.

This is what modern healthcare should feel like.

...and this is only one of many things we are doing to solve these problems. 

Tanvi Patel Tara DellaVecchia Kevin Clarke

Congrats to Amanda, Katie and the 1mind team for their Series A raise! 

Watching them build “always-on, infinitely knowledgeable” AI employees that anyone can access.

The implications are massive - not just for how we structure teams, but for how we think about deploying AI agents across the organization.

This is fundamentally rethinking what work gets done by humans vs. agents, and how org structures evolve when knowledge and capability can be instantly accessible to everyone.

Excited to see the evolution of 1Mind and what this team does!

A lot of people think they are behind in AI deployments based on the LinkedIn and X messages giving them FOMO. 

Let me bring some light to the situation so you don’t get a false narrative from the algorithms. 

If you aren’t experimenting daily/weekly, you are behind. 

If you haven’t deployed AI or agents at scale yet, you aren’t behind yet. 

Most deployments fail. Why? 

Data is messy. 

Most processes aren’t documented properly. 

Change management with people is hard. 

This is why you aren’t behind. 

You have do the unsexy and hard work first and then you will get success from your AI and agent deployments. 

Take your time, do it right, and you will get the outcomes you are needing. 

We see this in real life and through published research. 

Share your story of successful or unsuccessful AI deployments. Here to help and learn.

Same market. Same physics. Different systems.

Over a century ago, Amelia Earhart flew by the same laws that govern flight today... lift, drag, thrust, gravity. 

But we're flying 100x faster now. Not because the physics changed.

Because the systems evolved.

That's where GTM is right now.

You've probably seen the chart showing where we missed the pivot. 

The one that makes your stomach drop a little. 

That red zone between 2020-2023 where everyone should've been building different but kept throwing bodies at growth problems instead.

Capital was cheap. Risk-taking was even cheaper. So we hired early-career SDRs, AEs, and CSMs. 

We brute-forced our way to pipeline with headcount. 

We measured productivity per person.

And honestly? It worked. Until it didn't.

Now capital scarcity is forcing something we should've done years ago....operational efficiency. 

But here's what nobody's saying out loud: this isn't just about doing more with less.

It's about fundamentally rethinking the infrastructure.

The shift from SaaS-native to AI-native isn't a feature update. 

It's a systems overhaul.

Think about what changed from 2008 to 2023: 
→ People were the compound growth lever 
→ Hired fast, trained faster, measured activity 
→ Success = bodies in seats generating pipeline

But look at 2023 forward: 
→ Systems become the compound growth lever 
→ Low-cost intelligence via LLMs 
→ Success = growth loops built on usage data, not headcount

Here's what we're seeing:

→ Data becomes the moat, not messaging: Your CRM is full of signals about what actually works. Most companies ignore this goldmine and keep running the same plays.
→ Growth loops replace growth hacks: Product usage feeds GTM intel. GTM intel feeds product improvements. It's circular, not linear.
→ AI isn't a feature, it's the foundation: You don't bolt AI onto your existing process. 

You rebuild the process around what AI makes possible.

Look, I get it. This feels scary. Changing systems while you're flying the plane? 

That's not a metaphor—it's literally what we're all doing right now.

But the physics haven't changed. 

Customers still need solutions. 

Problems still need solving. 

Value still needs creating.

What's changing is how efficiently we can do it.

The companies that figure this out are the ones that build AI as infrastructure instead of just another tool. 

Those are the ones that'll be flying 100x faster while everyone else is still trying to hire more pilots.

Thanks Jacco for bringing forward the amazing research and POV on GTM in the AI era! 

Happy to be on the journey with you as an Ambassabor for Winning by Design and Founding Member of the Growth Institute.

Hope everyone had an amazing holiday, I took some time off and disconnected, hope you did as well. A lot happened and I am going to share thoughts on it all this week, plus some expansive thoughts on AI-native GTM. 

But first.. let's get into some of the things that happened over the last week or so. 
 
Meta just gave ChatGPT, Copilot, and Perplexity their eviction notice from WhatsApp Business API. Wonder if ChatGPT group chats accelerated this.. 
 
Official reason: "Business API is for transactional messaging, not AI assistant distribution."
 
Real reason: Meta wants Meta AI to own the playground.
 
Think about that.
 
This isn't a WhatsApp problem. It's a "building on someone else's rails" problem.
 
→ Meta wants Meta AI 
→ Google wants Gemini everywhere  
→ Microsoft wants Copilot in everything
 
That brief magical period where AI assistants could meet customers wherever they were? It's ending faster than anyone expected.
 
What does this mean for your GTM org?
 
If you're using AI chatbots on third-party platforms for customer conversations, you've got three immediate problems:
 
→ Platform risk you can't control. That Slack integration, that LinkedIn automation, that WhatsApp bot—they can all disappear with 90 days notice. Your workflows, your data, your customer relationships. Gone.

→ Data you can't move. Most of these integrations don't let you export conversation history. When the platform pulls the plug, you're starting from scratch. Every insight, every customer interaction, every qualification step—locked in someone else's system.

→ GTM strategies built on borrowed time. If your outbound motion, your customer success workflows, or your sales enablement depends on tools you don't control, you're one terms-of-service update away from scrambling.
 
The companies winning right now? They're building AI on infrastructure they own, and integrating strategically where it makes sense. But they never confuse the two.
 
The question for every GTM leader:
 
Where are you building your AI integrations?
 
Because if the answer is "on platforms we don't control," you need to answer three more questions:
 
1. What happens when they change the rules overnight?
2. Can you actually migrate your customer data if you need to?
3. Who owns the conversation history with your customers?
 
The pattern here is old. The speed is new.
 
Every platform eventually prioritizes its own ecosystem. MySpace did it. Facebook did it. Twitter did it.
 
But the AI platforms are doing it in months, not years.
 
My take:
 
Build where you own the rails. Integrate where you don't. But never confuse the two.
 
And if you're relying on third-party AI integrations for customer conversations? Audit that data portability. Today.
 
Because the walls are going up faster than anyone thought possible.

MCP has been live for a year.

Most GTM leaders still have no idea what it means for them.

That's about to change.

Anthropic just showed why Model Context Protocol with code execution is the infrastructure shift everyone's been sleeping on.

𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁'𝘀 𝗵𝗮𝗽𝗽𝗲𝗻𝗶𝗻𝗴:

Since November 2024, developers have been building on MCP. Thousands of integrations. Every major programming language. The protocol is becoming the standard for connecting AI to tools and data.

But here's the problem most companies are hitting right now.

𝗬𝗼𝘂𝗿 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀 𝗮𝗿𝗲 𝗳𝘂𝗻𝗱𝗮𝗺𝗲𝗻𝘁𝗮𝗹𝗹𝘆 𝗶𝗻𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁

Every time your AI needs to access Salesforce, check HubSpot, pull from Drive, send a Slack—it's reading every instruction manual first. Then manually copying data between systems. Word by word.

Not slow. Broken.

Most teams added MCP integrations and wondered why everything still felt sluggish.

𝗧𝗵𝗲 𝗯𝗿𝗲𝗮𝗸𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗮𝘁 𝗷𝘂𝘀𝘁 𝗱𝗿𝗼𝗽𝗽𝗲𝗱

Code execution with MCP changes the entire game.

Instead of AI following instructions, it writes code.

The numbers are wild

Before: 150,000 tokens processed just to access your tools

After: 2,000 tokens to run the same workflow

That's 98.7% reduction in processing. 75x faster. 75x cheaper.

Same task. Different architecture.

𝗪𝗵𝘆 𝘁𝗵𝗶𝘀 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗳𝗼𝗿 𝗚𝗧𝗠

Remember when you tried connecting your entire tech stack... Salesforce, Gong, calendar, Drive, Slack, data warehouse... and it didn't work well?

Code execution fixes that.

You can finally run complex workflows that actually work

"Pull this week's calls from Gong → identify pricing objections → cross-reference closed-lost in Salesforce → draft personalized responses → send to reps in Slack."

Used to crash halfway through. Now runs in 2 minutes.

𝗧𝗵𝗲 𝗽𝗮𝗿𝘁 𝘁𝗵𝗮𝘁 𝗰𝗵𝗮𝗻𝗴𝗲𝘀 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴

Your AI saves its own workflows.

First time it analyzes competitor mentions, it figures it out. Every time after, it just runs the saved playbook. Your AI gets better at YOUR specific business. Not generic tasks.

𝗧𝗵𝗲 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗰𝘂𝗿𝘃𝗲 𝗶𝘀 𝘀𝗵𝗶𝗳𝘁𝗶𝗻𝗴

MCP launched a year ago. Code execution just showed why it matters.

Most GTM teams are still treating AI like fancy ChatGPT... one task at a time, slow, expensive, breaks on complexity.

The companies that win will be the ones whose AI actually scales across their full tech stack. 

Fast. Reliable. At cost that makes sense.

That infrastructure just became real.

𝗪𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗯𝗲𝗲𝗻 𝗮𝘃𝗼𝗶𝗱𝗶𝗻𝗴 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗻𝗴 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝘆𝗼𝘂𝗿 𝗔𝗜 𝗰𝗼𝘂𝗹𝗱𝗻'𝘁 𝗵𝗮𝗻𝗱𝗹𝗲 𝗶𝘁?

OpenAI is coming for where you work today, the browser. 

They bought Sky , which builds browser-based AI agents that sit 𝘪𝘯𝘴𝘪𝘥𝘦 the tools your team already uses.

And they dropped Atlas - their new "AI teammate" that can browse the web, fill forms, and execute workflows autonomously.

Connect the dots:

→ ChatGPT already has 800M+ weekly active users 
→ Sky's tech lets AI operate directly in browsers 
→ Atlas can now execute tasks across web applications 
→ Your CRM, your outreach tools, your data entry... all vulnerable

𝗧𝗵𝗲 𝗽𝗹𝗮𝘆 𝗶𝘀𝗻'𝘁 𝘀𝘂𝗯𝘁𝗹𝗲:

Phase 1: Get everyone dependent on ChatGPT for thinking 
Phase 2: Acquire the tech that lets AI act in their workspace 
Phase 3: Launch agents that can 𝘥𝘰 the work, not just suggest it 
Phase 4: Own the entire workflow from insight to execution

Your sales team uses Salesforce? Atlas can update it. 
Your SDRs use Outreach? Atlas can send sequences. 
Your ops team does data entry? Atlas can handle spreadsheets.

This isn't about making your team more efficient.

𝗜𝘁'𝘀 𝗮𝗯𝗼𝘂𝘁 𝗢𝗽𝗲𝗻𝗔𝗜 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝘁𝗵𝗲 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗹𝗮𝘆𝗲𝗿 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗮𝗻𝗱 𝗲𝘃𝗲𝗿𝘆 𝘁𝗼𝗼𝗹 𝘁𝗵𝗲𝘆 𝘁𝗼𝘂𝗰𝗵.

And here's the brutal truth nobody wants to say out loud:

Most AI companies spent 2024 building point solutions - better email writers, smarter dialers, faster research tools. 

OpenAI is positioning itself to make a lot of point solutions obsolete by owning the execution layer itself.

The question isn't whether your tools will integrate with OpenAI's agents.

The question is whether your tools will even matter when those agents can operate through a browser better than your team can.

We're not in the "AI features" era anymore.

𝗪𝗲'𝗿𝗲 𝗶𝗻 𝘁𝗵𝗲 "𝗔𝗜 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲" 𝘄𝗮𝗿.

And OpenAI just fired the first real shot at the application layer where revenue teams actually live and work.

How are you rethinking your tech stack?

OpenAI is going after so many places right now to before the de facto interface for consumers…

Group chats in ChatGPT are now piloting in Japan, New Zealand, South Korea, and Taiwan.

A new way to collaborate with friends, family, or coworkers and ChatGPT in the same conversation.

WDYT?

graphical user interface, text, application, chat or text message

I used ChatGPT Voice to prep my AWS re:Invent presentation and interview.
 
Walking around my hotel. Inside. Outside. Hands-free. No typing. No switching screens.
 
I've been obsessed with conversational UX/UI since before it was cool.
 
My thesis: Voice is how humans naturally communicate. So voice will become how we interact with computers.
 
Not as a novelty. As the primary interface.
 
I now talk to my computer and phone about 80% of the time instead of typing.
 
Not because I'm trying to be futuristic. Because it's faster. More natural. Less friction between thought and action.
 
And what ChatGPT just shipped? Validation that this shift is real.
 
Voice is now just... part of the conversation. No toggle. No separate mode. You talk. Text appears. You see images, maps, code—all while speaking.
 
Mobile. Web. Everyone. Right now.
 
Here's what I actually did:
 
Presentation tomorrow. High stakes.
 
I opened ChatGPT and just... talked. While walking around the hotel. Through the lobby. Outside. Back to my room.
 
"Help me practice my presentation."
 
Then I delivered my intro. Out loud. Moving. Like I would on stage.
 
ChatGPT listened. Analyzed. Gave me specific feedback: 
→ "Your hook is strong but arrives 30 seconds late" 
→ "You used 'basically' three times in 90 seconds" 
→ "Your transition to the data point needs more punch"
 
Then we iterated. Live. Conversationally. Like having a coach beside me.
 
This isn't about voice recognition getting better.
 
It's about eliminating the cognitive load of interacting with technology.
 
What's different now:
 
Before: "Hey Siri, SET TIMER for 10 minutes" (command) 
Now: "I need to prep for a meeting in about 10 minutes" (intent)
 
The computer figures out what you need.
 
This is about eliminating context switching in the workflow that matters most.
 
Current reality:
 
A rep has a call in 12 minutes with a VP of Sales at a $50M ARR company.
 
They need to: 
→ Pull up account history
→ Review past conversations 
→ Check recent company news 
→ Find relevant case studies 
→ Draft discovery questions 
 
Five tools. Four logins. Twelve minutes.
 
That rep walks into that call underprepared. Every. Single. Time.
 
Now imagine this:
 
11 minutes before the call, they open one interface and just... talk:
 
"What do I need to know about Acme Corp before my call with their VP of Sales?"
 
And they get—while putting on their headset—account context, recent news, suggested questions, similar customer stories, and potential objections.
 
No tabs. No logins. No mode switching.
 
The best GTM tool isn't the one with the most integrations.
 
It's the one that disappears into the flow of actual selling.
 
For the last decade, we've built GTM tech like this:
 
"Here's a dashboard for analytics. Here's a portal for content. Here's a tool for sequences. Here's another tool for intelligence."
 
The future looks like this:
 
"Just talk. We'll handle the rest."

Paul "PJ" Jackson

I work with entrepreneurs to SMBs to drive Sales, Revenue, Growth, and Profit.

Having worked in industries like - SaaS, Media, Advertising, Publishing, Content Syndication & Monetization, Manufacturing and IoT, it has given me a broad level of experience. 
 
My key Specialties are;
🔹 GTM Strategy - Building Sales, Revenue, Growth and Profit
🔹 Helping Entrepreneurs to SMB from $0 to $60 million ARR
🔹 Tailored solutions to suit each client
🔹 Craft your ICP - Idea Customer Profile - with a clear plan to follow
🔹 Create & Deliver Customized Trainings - Sales, Leadership, and Management
🔹 Plan & Implement Market Share and Revenue growth
🔹 Coach and Mentor - Individually and with Teams
🔹 Assess and Implement Change Management
🔹 Drive Sales using clearly defined plans

"I believe that optimizing growth, continuous client retention, and ensuring the company exceeds its objectives, while always emphasizing the Continuous Impact of Value (CIV), is the winning formula for success." Paul "PJ" Jackson

I am continuously learning and developing myself on new methodologies and new Strategies to stay ahead of the market.

I have worked with companies and coached people from a number of the Fortune 500 companies.

I'm always open to connecting, having a chat and exchanging ideas.

Pavilion is powered by an international community of sales, marketing, RevOps, and success leaders from the world’s fastest-growing companies. 

Together, we teach new skills, forge meaningful connections, and help our companies grow.

I contribute in the following areas: Sales Trainings • Business Strategy • Go-to-Market Strategy • Management • Leadership

Modern Sales Pros

Modern Sales Pros is the world’s largest community for sales leadership, management, operations, and enablement professionals.

Member

Snowflake

Snowflake delivers the Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance.

Inside the Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. 

Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. 

Snowflake’s platform is the engine that powers and provides access to the Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. 

I supported 
🔹 2 x RVP'
🔹 10 x VP'
🔹 48 AE's
🔹 18 SDR's

🔹 We achieved these results - 110% Growth Q1 and FY 107%

I contributed in the following areas: Sales Trainings • Business Strategy • Go-to-Market Strategy • Management • Leadership

My top priority is to support the team to be successful in the UK and EMEA. I did this by developing an open and trusted environment and communication.

Manager, EMEA SDR Team 

OneStream Software

OneStream Software provides a revolutionary corporate performance management (CPM) solution that unifies and simplifies financial consolidation, planning, reporting, analytics, and financial data quality for sophisticated organizations. 

Delivered via the cloud or on-premise, OneStream is the first and only solution that delivers corporate standards and controls, with the flexibility for business units to report and plan at additional levels of detail without impacting corporate standards – all through a single application.

The OneStream XF MarketPlace features downloadable solutions that allow customers to easily extend the value of their CPM platform to meet the changing needs of finance and operations. 

We are driven by our mission statement that every customer must be a reference and success. 

I contributed in the following areas: Sales Trainings • Business Strategy • Go-to-Market Strategy • Management • Leadership

My top priority is to support the BDR team to be successful in EMEA. I do this through sales training, business development, team leadership, and aligning strategically with sales.

🔹 We achieved these results - Q1 100% of Quota  - FY 101%

Manager, Business Development Team EMEA

TSYN

My role is to grow sales within the region by coaching, mentoring and leading the sales team. I'm also responsible for new business. Along with this, I utilise my media experience to consult in the publishing of relevant digital content.

I bring my management experience in Software, Media and Technology after working with global companies both in APAC and Europe.

Core Competencies include:
🔹 Employee Training
🔹 Relationship Building, Mentoring, Coach and Lead a Sales Team
🔹 Grow the brand commercially
🔹 Assess and implement strategic plans to reach sales targets
🔹 Drive new business using clearly defined growth plans
🔹 Forecasting and Budgeting with YoY Growth
🔹 Lead and motivate staff to improve customer service with clients.
🔹 Cultivate lasting relationships with customers to grow customer loyalty.

🔹 Delivering the following results - MoM average 113% of Quota - FY - 138% of Quota with a 15% increase in profitability. 

I developed following areas: Sales Trainings • Business Strategy • Go-to-Market Strategy • Management • Leadership

I believe in consultive communication, trust and honesty while delivering both product, and services with revenue growth.

Director of Sales & Business Development EMEIA 

Jamf

Jamf is the world leader in Mac, iPad, iPhone and Apple TV management Software, MDM Software and is committed to enabling IT to empower end-users and bring the legendary Apple experience to businesses, education and government organizations via its Jamf Pro, Jamf Now, Jamf School and Jamf Connect products, and the 100,000 members of Jamf Nation. 

Today, more than 34,000 global customers rely on Jamf to manage 20 million Apple devices across North America, Europe, Asia and Australia.

I work alongside executive management and through relationship development I build team leadership. Contributing in the following areas: Sales Trainings • Business Strategy • Go-to-Market Strategy • Management • Leadership

🔹 We achieved these results - 98% of the quota in 9 months (brand new team and department)

We are growing and actively building our team across the globe.

Inside Sales Manager, Education EMEIA

Piano

Piano is a fast -growing mid-market and Enterprise SaaS Software company with operations in Amsterdam, London, New York City, Philadelphia and elsewhere globally. We provide digital knowledge and global insight to the world's leading media companies, including NBC Universal, Bonnier, The Economist, Conde Nast, Techcrunch, Bloomberg and Hearst. 

I contributed in the following areas: Sales Trainings • Business Strategy • Go-to-Market Strategy • Management • Leadership

Secured the company's first Deals in
🔹 Netherlands
🔹 Morocco
🔹 Germany
🔹 France
🔹 UK

🔹 Archived Recognition as the Leader in Global Sales and Revenue 3x in my market

The software and strategy services enabled these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive Engagement, Loyalty, and Revenue.

Sales Manager  EMEA

Navitas

I'm an Academic Lecturer and worked for Navitas delivering their Professional Business Program to University Graduates from 30 countries.

Navitas is a leading global education provider that delivers an extensive range of educational services to over 80,000 students through more than 120 institutions in 31 countries.

I contributed in the following areas: Sales Trainings • Business Strategy • Go-to-Market Strategy • Management • Leadership

https://www.navitas.com/

Professional Trainer - Professional Year Programe - Contracted

News Corp

I manage licensing and syndication for News Corp Australia, specifically overseeing the mastheads within our Australian operations and three international business partners. 

My key responsibilities include:
🔹 Building market share and presence through new business development.
🔹 Managing all copyright and permission inquiries while safeguarding our intellectual property.
🔹 Providing licenses for both images and entire pages from our 164+ mastheads.
🔹 Offering licenses to domestic and international clients for commercial and editorial use.
🔹 Collaborating and establishing partnerships with international agents in Europe and the US.
🔹 Supervising a team of specialists.
🔹 Liaising with internal key stakeholders and building expertise in copyright.
🔹 Mentoring, coaching, training, and leading a sales team.
🔹 Growing the brand commercially.

🔹 We achieved a year-over-year growth of 115% and increased our market share by 18% through enhanced brand recognition and a commitment to delivering exceptional service.

🔹 I was also responsible for negotiating global contracts with Shutterstock and Getty.

Our growth was significantly boosted when I focused on the following areas: Sales Training, Business Strategy, Go-to-Market Strategy, Management, and Leadership.

These efforts allowed us to maximize growth and client retention, exceed pre-determined company objectives, maintain the required level of service, and ensure client satisfaction.

I provided a clear growth strategy to ensure year-over-year incremental growth and identified and developed business growth opportunities, whether within existing accounts or through new business, using well-defined growth plans.

I consistently contributed to improvements and successful deliveries.

Sales Manager - Newsource / Newspix

Working with Entrepreneurs & SMBs on Building Revenue, Growth & Profit 🔹GTM Strategies & Tactics 🔹Training & Skill Development 🔹Coach & Mentor 🔹6x Entrepreneur 2 exits 🔹Coffee lover & Foodie

I work with entrepreneurs to SMBs to drive Sales, Revenue, Growth, and Profit.

How I can help you and the business:
🔹 GTM (Go-To-Market) Advisor: Get tailored strategies to launch products or services that resonate with your Ideal Customer Profile (ICP). I align messaging and sales channels to maximize market penetration.

🔹 Business Growth Consultant: Identify scalable opportunities, optimize processes, and drive revenue growth through strategic initiatives for sustainable expansion.

🔹 Revenue Enablement Coach: Need alignment within your GTM team? I build systems and tools to boost sales efficiency, enabling teams to close more deals while increasing profitability. Enablement and training are key.

🔹 One-on-One Mentor: Personalized mentoring aimed at professional growth, helping individuals tackle challenges and accelerate their development. A 3-month (90-day) minimum commitment is required to see meaningful progress.

At 19, I founded my first business, achieving a successful exit by 22. Today, I’m a 6-time entrepreneur with two exits, spanning various industries like SaaS, Tech, Media, Banking, Finance and others.

My experience covers the USA, EMEA, and APJ regions, working with some of the world’s largest companies. I combine innovative thinking with data-driven strategies to ensure businesses not only endure but thrive.

I leverage technology, including AI, to drive efficiency while prioritizing the human side of business. As a qualified trainer with over 1,000 hours of experience, I’ve coached professionals across multiple roles, imparting essential skills for career advancement.

As a seasoned leader, I’ve built high-performing teams, fostering transparency, trust, and loyalty. I collaborate across functions—HR, Sales, Marketing, ABM, and Partners—to drive shared success.

My Mission: To elevate businesses by refining processes, nurturing talent, and championing strategic leadership that empowers both people and enterprises.

Paul “PJ” Jackson

Sometimes you get a number that you stop to re read...
today someone sent me this screenshot from Favikon and asked have you seen it?

Im in the 
Top 5% on LinkedIn in Australia. 
Top 6% worldwide. 
Top 14% in Startups & Entrepreneurship.

And honestly? 

My first reaction wasn’t “nice.” 
It was: 𝘥𝘢𝘮𝘯… 𝘪𝘮𝘢𝘨𝘪𝘯𝘦 𝘸𝘩𝘦𝘳𝘦 𝘵𝘩𝘪𝘴 𝘨𝘰𝘦𝘴 𝘪𝘧 𝘐 𝘴𝘵𝘢𝘺 𝘤𝘰𝘯𝘴𝘪𝘴𝘵𝘦𝘯𝘵.

Because none of this came from hacks, automation, or trying to look clever. 
• It came from showing up. 
• Telling it how I see it. 
• Writing like I’m talking to you across the table.

It’s not the ranking that matters. 
It’s the reminder that 𝘴𝘩𝘰𝘸𝘪𝘯𝘨 𝘶𝘱 𝘢𝘴 𝘺𝘰𝘶𝘳𝘴𝘦𝘭𝘧 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘸𝘰𝘳𝘬𝘴.

If you’re building something and you’re not using your voice, mate, you’re leaving opportunity on the table.

QQ: What would happen if you shared one real, unpolished thought today… instead of trying to write the “perfect” post?

Paul “PJ” Jackson👇

What’s holding your business back? Helping Founders to SMBs accelerate growth with GTM + Sales strategies that are powered by AI & fueled with Human insight | 7x Founder - 3 Exits | Coffee Snob & Foodie

You ever notice how a GTM looks clean on paper… but the moment you try to actually 𝘳𝘶𝘯 it, it suddenly feels like three different businesses fighting each other?

Take a breather, we’ve all been there.

Here’s what I wish someone told me years ago

GTM isn’t one giant move. 
It’s three different stages… and each one demands a different version of you.

✅ Pre-launch is where you think you’re planning the strategy but really, you’re learning what the market 𝘸𝘰𝘯’𝘵 𝘵𝘰𝘭𝘦𝘳𝘢𝘵𝘦. Personas, positioning, pricing, messaging… This is the stage where founders usually realise the product isn’t the problem — clarity is.

Then comes 

✅ 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻... the messy middle. Campaigns, channels, enablement, partners. This is where everything that sounded good in a meeting gets punched in the face by reality.

And then 

✅ Post-launch... the truth stage. Feedback loops. KPIs. What’s working, what’s not. Where you tighten, refine, scale, and actually turn motion into momentum.

Most blur the stages. 
They try to optimise before they’ve launched. 
Or launch before they’ve positioned. Or scale before anything even works yet.

So let me ask you since we’re here...

Which stage are you really in… and what would change if you stopped treating all three like they were the same?

♻️ 𝗣𝗲𝗼𝗽𝗹𝗲. 𝗣𝗿𝗼𝗰𝗲𝘀𝘀. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁
Paul “PJ” Jackson for bold GTM Strategies, Business & Sales Insights that deliver.

You ever sit in a room and think, “Why are these two not hearing each other at all?”  

Same conversation.
Different worlds.  
It’s painful and kinda funny at the same time.
 
Here’s what I've seen first hand:  It’s almost never the 𝘮𝘦𝘴𝘴𝘢𝘨𝘦 that’s the problem. 
It’s the 𝘀𝘁𝘆𝗹𝗲.  
How we show up.  
How we naturally communicate when we’re not thinking about it.
 
People mess it up all the time:  𝗦𝗼𝗰𝗶𝗮𝗹 𝘀𝘁𝘆𝗹𝗲𝘀 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘁𝘆.   
They’re not moral.  
They’re not “better or worse.”  
They’re just 𝘱𝘢𝘵𝘵𝘦𝘳𝘯𝘴.  
And once you know your pattern and someone else’s, everything gets easier.
 
When I teach this, the shift in the room is instant.  
Like… you can see it.  
The dynamics between people changes.
They actually start 𝘭𝘪𝘴𝘵𝘦𝘯𝘪𝘯𝘨 instead of defending.
 
What happens, the fast thinkers stop overwhelming people, the quiet ones stop getting overlooked,  the detail-heavy ones stop being labelled “too much,”  the big-picture ones stop being misunderstood.
 
When you flex your style not your personality, you communicate much better.  
Collaboration becomes smoother.  Everything moves with less friction.
 
It’s honestly one of the most magical things to watch in a team. 
People finally hearing each other.
 
🤔 So let me ask you: When was the last time you changed how you communicated… instead of hoping someone else would do the work?

Ever get a progress update from someone you’re coaching… 
and you feel that little spark of pride kick in? 

Before our call I asked to be sent an update so I can prep for our connect call. 

He puts a heavy metal concert poster on the front page. 😂 Classic. 
Based on the Aussie rock band ACDC 🤘

If you know me, I often open with: “what’s krackn?” 
So this already set the tone. 

Here’s what I love about this guy 
He’s self-driven. 
He’s doing the work. 
He shows up. 

But here’s the part most don’t say out loud...
𝘠𝘰𝘶 𝘤𝘢𝘯 𝘣𝘦 𝘨𝘳𝘦𝘢𝘵 𝘢𝘵 𝘵𝘩𝘦 𝘩𝘢𝘳𝘥 𝘴𝘵𝘶𝘧𝘧… 𝘢𝘯𝘥 𝘴𝘵𝘪𝘭𝘭 𝘴𝘵𝘶𝘮𝘣𝘭𝘦 𝘰𝘯 𝘵𝘩𝘦 𝘩𝘶𝘮𝘢𝘯 𝘴𝘵𝘶𝘧𝘧. 

So here’s a reframe that could also help you...
𝘠𝘰𝘶𝘳 𝘴𝘬𝘪𝘭𝘭 𝘪𝘴𝘯’𝘵 𝘵𝘩𝘦 𝘪𝘴𝘴𝘶𝘦. 𝘠𝘰𝘶𝘳 𝘴𝘦𝘭𝘧-𝘵𝘳𝘶𝘴𝘵 𝘪𝘴. 

And self-trust only grows through reps. 

😀 Happy Friday everyone!

taplio

The Battle

Jonathan Moss

Paul “PJ” Jackson

Followers

Posts

Engagements

Likes

Performance ScoreJonathan Moss's LinkedIn Performance

Performance ScorePaul “PJ” Jackson's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Jonathan Moss

Paul “PJ” Jackson

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jonathan Moss's LinkedIn Performance

Performance ScorePaul “PJ” Jackson's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreJonathan Moss's LinkedIn Performance