Mounica Veggalam

Mounica Veggalam, Leadership Coach

Most impactful leadership lies at the intersection of:
- Personal growth
- Showing up with strong presence
- Learning to connect and lead other humans

I support leaders to scale their impact and create business results by guiding them through the above areas.

Career and Leadership Coach

Microsoft

I often get asked, “How are you a leadership coach when you haven’t been a manager yourself?”

The leadership I talk about is not strategic or tactical.

It’s self-leadership.

Your career trajectory — whether you reach C-Suite heights, or stay stuck in the middle — it starts with you. With what’s going on inside you.

This is the powerful lesson I realized at Microsoft. 

I observed inadequate leadership, average leadership, and excellent leadership. 

I was in heated design discussion rooms, witnessed managers make technical choices from their insecurities, and noticed the best empathetic leaders lost in overwhelm without any recognition.

I also saw powerful leadership from people who challenged the status quo. And challenged their own beliefs.

They were the people who did the right thing
- even when they’re anxious,
- even when they’re frustrated,
- even when they were at the edge of saying, “screw this sh**”

Your frustrations, disappointments, and resentments are where your growth opportunities lie.

When you understand and transform your inner landscape, your capacity for leadership expands, and you'll see the outside results: the promotion, the better project, and the better titles.

That’s the best way to make an impact in this world.

This is transformational leadership.

If you want to learn to lead your people from the inside-out, reach out and we’ll talk.

I am deeply invested in my personal transformation and leadership. That’s how I’m a leadership coach. That’s how I lead my clients to discover entirely new ways of presenting themselves.

I offer trainings, coaching and deep personal transformation, so you can feel fulfilled in your leadership mission. Send me a private message and we’ll chat.

Software Engineer

Practice Fusion

One of my mentors there asked, “Would you rather teach your kids to be smart or to be kind?”

What if I could do both?

With that question, I realized how starkly I’m drawn to deep philosophical concepts and the nature of the human mind. 

And this realization would set it in years later. But I didn’t know that then.

This internship was my entry into the software engineering world. 

It was incredible, surrounded by brilliant people in the startup culture. This is where I released my first feature into production, had my first exceptional manager, and gave my first talk in front of 200 smart people (I was terrible). 

It paved the way for another incredible role at Microsoft.

I won’t lie— I was arrogant about my IQ and my ability to grasp technical concepts quickly.

But I also had crippling self-doubt and introversion that got in the way of my impact.

Even through all that, a couple of things are common today:
— I value people and human connection. Regardless of my arrogance and self-doubt.
— I’m constantly pushing myself beyond my comfort zone. No matter how scary it is.
— I always look at my side of things. Even when I don’t want to. Especially when I don’t want to.

Today, this helps me serve my clients powerfully, 
— I point to the truth at the risk of them not liking me.
— I can deeply support them in facing the risks and uncertainities.
— I invest time and energy in confronting my beliefs and blindspots, so they don’t have to manage my ego.

It's a deeply rewarding experience.

Software Development Engineer Intern

Life & leadership coach for professionals, leaders and entrepreneurs | Software engineer turned coach & inner-work guide

Hi there! 👋 I’m Mounica. I help visionary tech leaders fast-track their careers so they can create more impact, build stronger teams, and bring their vision to reality, all with joyful life-balance.

I’m a software engineer turned transformational coach. Throughout my career, I was driven and confident on the outside. I achieved accolades, promotions, and patents. On the side, I tried to handle all my dissatisfaction with life through meditation and spiritual studies.

But none of that changed the *experience of life.*

I was always looking into the future for everything to settle down. My conversations lacked joy. I was subtly controlling in my relationships so I didn't break down. I was obsessed with achievement. 

Now I have a general sense of creative joy while taking up big projects. And I'm more present with my family.

It wasn't an overnight transformation (nothing worthwhile ever is). I approach this work from an intersection of developmental psychology (think ontological leadership and Robert Kegan's constructive map) and Eastern non-dual spirituality. 

Here are 3 levels of transformation you can expect through working with me:
1. Embodying your leadership voice & an internal compass, so you show Executive Presence.
2. Holding multiple, often conflicting, perspectives, so you bring a vision you deeply desire to reality.
3. Holding multiple identities, so you find creative joy in every choice you make (and have you ready for non-dual interconnected perception of the world).

This work is not about adding knowledge or skills but creating a *fundamentally different kind of mind* that takes the largest perspective, is more complex, and can handle more uncertainty.

My clients report:
- Influence without losing their ethics or empathy
- Command respect in a room full of brilliant (or skeptical) people
- Have ease, joy, and fun creating the results they want

If you’re curious, send me a DM!

Helping tech managers fast-track their careers with personalized 1:1 coaching.

I help with -
- Making tough career decisions
- Landing the next big role and making a vertical moves
- Transforming into a leader who delivers, impacts, and inspires.

Management skills and Relationships come easy to people managers. But what sets you apart is the Leadership mindset. I help managers become leaders and achieve their career goals along the way. 

The typical titles of my clients include:
- Engineering Manager
- Director of Engineering/Program/Product Management
- PM Manager
- Senior/Principal Engineers/PM

Parikh Ventures LLC

Aligned and improved clients' (ranging from Amazon, Walmart, Chewy) day to day operational effectiveness to achieve their long term strategic goals. Analyzed current challenges at hand, identified trends & opportunities for growth, and designed strategies that aligned with and ensured operations are optimized to meet strategic objectives.

●	Implemented operational improvements for 50+ managers with strategies that ranged in best practices for frontline leadership to up C-Suite leadership.

●      Improved team engagement by over 50% in 1 month through insights gained from implementing and monitoring weekly data that drove strategic approaches.

●      Drove cross functional alignment across departments and operational improvements that led to the business being top 1% in their district.

●	Turned around an org that was missing SLAs to achieving 100% of KPI metrics.

Strategy & Operations Consultant

XPO Logistics, Inc.

Directly managed a team of 40+ employee, 6 exempt managers, and 6 nonexempt leaders. Collaborated with global cross functional teams to design and execute a strategy to implement a new Warehouse Management System across the entire Healthcare enterprise. Tracked and presented weekly progress to the President of Supply Chain and conducted quarterly business reviews with executive leadership and client. Drove process improvement for day to day operational excellence in order to achieve long term strategic objectives.

●	Efficiently developed and managed operations, policies, and processes to optimize and improve KPIs by 50%. 

●	Effectively reorganized segmentation strategy for facility with 78,000 SKUs and record count strategy to achieve 100% cycle count completion in 3 months to pass 2 audits.

●	Designed and implemented customized reports to monitor KPIs for feedback and analysis for the newly implemented WMS.

●	Led the process mapping, documentation, creation of SOPs, and training for implementation of new WMS.

●	Scheduled and rolled out hardware deployment and training for 250+ employees on new WMS and processes.

General Manager

Iron Mountain

Directly managed a team of 80+ employees, 3 exempt managers, and 5 nonexempt leaders. Drove cross functional initiatives and operational alignment at an organizational level. Partnered with Product, Marketing, Strategy, Sales, and CX to grow from 4 markets to 31 markets post joint venture. Partnered with Product and IT to develop a knowledge database for all teams. 

●	Partnered with Director of Quality to develop 12 new KPIs, design and monitor dashboards to monitor performance, capture feedback, and personalize KPIs based on market specific relevance. 

●	Drove significant annual savings (over $300K or 85% YoY) in concessions from quality defects through improved handling processes, successful delivery, and inventory accuracy all within 98-99%. 

●	Established inventory categorization strategy for oversized freight and loose stowing items which helped increase storage utilization by 36%.

●	Mentored and developed 2 direct reports into leadership and management level roles.

Senior Operations Manager

MakeSpace

Directly managed a team of 60+ employees, 2 exempt managers, and 4 nonexempt leaders. Led programs with cross functional teams to improve processes, products, and strategy. Collaborated with executive leadership to develop documentation, training, implementation, and standardization for all aspects of Operations. Oversaw $12MM P&L for NY and NJ markets. 

●	Partnered with the Product team to develop 2 apps and a WMS website that played a key role in joint venture.

●	Increased productivity 400% (from 30 UPH to 120 UPH) and drove significant annual savings (over $500K YoY) to come ahead of target goal through headcount restructuring, streamlining processes and improving quality defects.

●	Oversaw and executed project to insource operations and eliminate 3PL inefficiencies. Expanded 75k sq ft to over 500k sq ft. This added 2MM cu ft of physical storage space and increased daily capacity by 50%. 

●	Saved company $600k through the implementation of a zoning strategy for field team that improved lean practices by eliminating travel time, idle labor, and disruptive delinquencies.

●	Created and implemented a demand planning product to assist in forecasting workload and headcount scheduling.

●	Mentored and developed 3 direct reports into leadership and management level roles.

Amazon

Directly managed a team of 500+ employees, 3 exempt managers, and 10 nonexempt leaders in a 1.1MM sq ft facility. Drove operational efficiencies through optimizing processes, systems, and cross functional collaboration with teams in order to achieve long term strategic goals. .

●	Drove initiative for defect injection reduction that collaborated with UI/UX teams, product teams, and senior leadership which led to process improvements and reducing quality defect by 73% year over year.

●	Designed project to reconfigure 6 floors of 1.1 sq ft facility for 8000+ associates which led to an increased 23,000 cu ft of storage, 80% productivity YoY, 66% safety incidents YoY, and 70% quality YoY.

●	Designed, documented, and implemented onboarding and training program for new hires reducing learning curve by 75%, from 4 weeks to 1 week to hit KPI goal. Program was adopted region wide.

●	Mentored and developed 12 direct reports into leadership and management level roles

Operations Manager

Area Manager II

Area Manager

I help first time managers in Ops 🦺 close the gap from a lack of training and support.

Professionally:

10 years of experience leading teams to drive operational improvements by designing and implementing frameworks, processes, and systems at startups and enterprise companies like Amazon, XPO Logistics, and Iron Mountain. Skilled in collaborating with cross functional teams to drive alignment, coordination, and execution on initiatives with stakeholders. Proven track record of designing data-driven and scalable processes, streamlining bottlenecks, and developing KPIs to monitor data for actionable insights. Drove efficiencies that led to operational increases of over 80%, proprietary product development, WMS implementation, 7x market growth to scale nationwide, and a successful joint venture.

𝐒𝐤𝐢𝐥𝐥𝐬: Operations Management, Operational Excellence, E-commerce, Management, Leadership, Coaching & Mentoring, Cross-functional Leadership, Collaboration & Coordination, Interpersonal Skills, Stakeholder Management, Process Improvement, Continuous Improvement, Strategic Planning, Program/Project Management, Product Operations, Communications, Data Analysis, OKRs / KPIs, Problem Solving, P&L Management

𝐓𝐨𝐨𝐥𝐬: MS Office Suite, Google Suite, Looker, Asana, Slack, MS Teams, Trello, Sharepoint, Notion, Canva, Calendly, Zoom, Active Campaign, Dropbox

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Personally: 

I've been lucky enough to live on both coasts (NJ and Cali) but I'll always be a Jersey guy at heart. I enjoy photography (have even done friends' weddings) and video games (huge Zelda fan). Oh and I'm a foodie - I can out eat my wallet which can be a problem.

Let's connect!

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Mounica Veggalam

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