At Amdocs, I believe business development is about more than just sales—it's about building compelling stories that connect with MVNOs, digital brands, and telecom innovators. My passion lies in designing sales strategies that not only engage prospects but also clearly demonstrate the unique value of our SaaS Telco-in-a-Box platform. By combining precise targeting with meaningful customer engagement, I ensure we focus on the highest-value opportunities for growth.

Previously, as a Senior Solutions Architect at Zuora, I immersed myself in the Subscription Economy, delivering customer-centric solutions and translating complex requirements into scalable, actionable strategies. This experience sharpened my ability to drive client success and foster long-term partnerships.

At Amdocs, my mission goes beyond closing deals—I'm dedicated to orchestrating seamless customer journeys, from first contact through onboarding, and to showcasing the real-world impact of our solutions. I thrive on helping clients unlock new possibilities and achieve lasting success in a rapidly evolving telecom landscape.

Mark Prudhoe

Enterprise Customer Success & Strategic Accounts Leader with nearly 14 years of experience owning large-scale SaaS engagements across the US, EMEA, and Africa in the telecom and fintech ecosystem.

Currently leading Customer Success and end-to-end delivery ownership for the ConnectX platform at Amdocs, accountable for executive governance, revenue assurance, risk management, and long-term client value across strategic enterprise accounts.

Recognized for partnering with CXOs and senior leadership to shape account strategy, influence product and commercial direction, and convert complex transformation initiatives into measurable business outcomes.

Proven builder of high-performing global teams and operating models, aligning cross-functional execution with business priorities while creating cultures of ownership, accountability, and continuous improvement.

Trusted advisor to enterprise clients, known for combining strategic leadership with operational rigor to drive sustainable growth, platform adoption, and long-term partnerships.

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The Battle

Mark Prudhoe

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