Mark Johnson

Michigan Software Labs

Michigan Software Labs develops custom mobile, AI, web, and Internet of Things (IoT) software for clients ranging from locally owned businesses to Fortune 500 companies. Recognized as a leader in UX/UI design, with millions of end users to date, Michigan Software Labs was named one of the Top UX Design Companies in the U.S. by Clutch and the Inc. Best Places to Work Award.

Co-founder and Partner

TED Conferences

TEDx Speaker Keynote on:

• How to innovate through a crisis
• How 1-day away from your phone can change your life
• How to build a mindset of innovation

TEDx Speaker

Forbes Technology Council

Michigan Software Labs, a software consulting company in West Michigan, has been accepted into Forbes Technology Council, an invitation-only community for world-class CIOs, CTOs, and technology executives.
 
Michigan Software Labs was vetted and selected by a review committee based on the depth and diversity of their experience. Criteria for acceptance include a track record of successfully impacting business growth metrics, as well as professional achievements and honors.
 
“We are honored to welcome Michigan Software Labs into the community,” said Scott Gerber, founder of Forbes Councils, the collective that includes Forbes Technology Council. “Our mission with Forbes Councils is to bring together proven leaders from every industry, creating a curated, social capital-driven network that helps every member grow professionally and make an even greater impact on the business world.”

Official Member

Fast Company Executive Board

Fast Company Executive Board is an invitation-only professional network of company founders, executives, and leaders who are defining the future of business. Fast Company Executive Board provides members with the exclusive opportunity to publish on FastCompany.com.

Developing Software for Fortune® 500 and High-Growth Companies | Managing Partner and Co-Founder at Michigan Software Labs | Forbes Technology and Fast Company Executive Board

At Michigan Software Labs, we believe in building software with a purpose. When we work with clients, our goal is simple: create solutions that we'd be proud to use ourselves.

Our approach is straightforward:

1. Focus on what truly adds value.
2. Keep the user experience at the heart of everything we build.
3. Collaborate closely with clients to ensure we're solving the right problems.

If you're looking for a partner who's committed to making technology work better for your business, I would be happy to introduce you to a colleague on our team.

Please send me a DM or schedule a call: 
https://meetings.hubspot.com/mjohnson24

Managing Partner

Michigan Software Labs develops custom mobile, web, and Internet of Things (IoT) software for clients ranging from locally owned businesses to Fortune 500 companies. Recognized as a leader in UX/UI design, with millions of end users to date, Michigan Software Labs was named one of the Top UX Design Companies in the U.S. by Clutch and the Inc. Best Places to Work Award.

Jaguar Transit

Pioneering the world's first on-demand InsurTech platform for high-value secure logistics, transforming how valuable assets move globally. Architected and launched a cloud-native platform that secured regulatory approvals across ASEAN, GCC, and North America markets while attracting backing from major insurance groups and institutional investors. The platform maintains 99.8% uptime while processing millions in daily transaction value, built on a microservices architecture that enabled global scale from Day 1.

Under this technology leadership, Jaguar Transit evolved from concept to market leader through implementation of zero-trust security architecture meeting stringent compliance requirements, establishment of DevSecOps culture that reduced deployment time by 60%, and creation of real-time tracking systems with instant insurance coverage capabilities. Successfully scaled engineering teams across three continents while maintaining startup agility, introduced Agile methodologies that improved delivery velocity, and built strategic partnerships with global insurance carriers and technology vendors that accelerated market

Head of Information Technology

JA ASSURE

Driving digital transformation for Southeast Asia's innovative InsurTech provider through the launch of 9+ industry-first insurance products that revolutionized coverage for medical professionals and SMEs. Spearheaded development of DoctorShield and Clinic Indemnity platforms that digitized medical professional insurance, making coverage accessible at scale, while also creating HaxSafe, a specialized cyber insurance platform addressing emerging security threats for small and medium enterprises.

The transformation journey involved optimizing cloud infrastructure to achieve 15% cost reduction while scaling operations 3x, implementing automated underwriting systems that reduced policy issuance time from days to minutes, and building comprehensive data analytics platforms providing real-time business intelligence. Established enterprise architecture supporting multi-product, multi-market operations, led adoption of AI/ML technologies for risk assessment and fraud detection, and created an API ecosystem enabling seamless partner integrations that expanded distribution channels across the region.

Haniffa Pte Ltd

Transformed a 60-year heritage retail brand through comprehensive digital modernization, bridging traditional commerce with cutting-edge digital innovation. Architected an omnichannel platform that seamlessly integrated e-commerce, ERP, POS, and warehouse management systems, achieving 40% increase in digital revenue within 12 months while enabling real-time inventory visibility across operations in Singapore and Malaysia.

This transformation encompassed migration of legacy systems to a cloud-first architecture, implementation of PCI DSS compliant payment infrastructure ensuring secure transactions, and establishment of 24/7 monitoring systems achieving exceptional uptime. The initiative successfully positioned this heritage brand as a competitive digital-first retailer across ASEAN markets, reduced operational costs through strategic automation, and enhanced customer experience through personalized shopping features and data-driven insights.

Head of Technology

Servion Global Solutions

Delivered enterprise-scale cisco contact center solutions for Fortune 500 clients including ANZ Bank, MYER Australia, Idea Cellular, and Tata DoCoMo, managing platforms that handled 800,000+ daily customer interactions with 99.9% uptime across 5 data centers and 2 NOCs. Led a cross-functional team of 58 professionals across multiple regions, establishing ITIL-aligned processes that improved incident resolution while supporting a combined user base of over 1 million customers.

The role encompassed both technical excellence and strategic leadership, including negotiation of vendor contracts achieving substantial cost reductions, implementation of automation initiatives that significantly reduced manual operations, and design of comprehensive disaster recovery strategies minimizing potential downtime costs. Developed and mentored junior engineers achieving strong promotion rates, established SOPs and best practices that became standard across the organization, while consistently exceeding SLAs and maintaining strong client relationships that led to multi-year contract renewals.

Techincal Team Lead

Embera Technologies PVT LTD

Built foundation in infrastructure management and operational excellence through hands-on system administration for mission-critical business applications. Designed and implemented network solutions that substantially improved system connectivity, established proactive monitoring systems that dramatically reduced mean time to resolution, and created comprehensive documentation standards that were adopted company-wide. This formative experience developed deep technical expertise in troubleshooting, performance optimization, and infrastructure resilience that became the cornerstone for future leadership roles.

System Administrator

Head of Technology @ Jaguar Transit | Technology Strategy

Technology executive with 17+ years architecting and scaling enterprise platforms across Insurance, Financial Services, Retail, Telecom, and Secure Logistics. Bringing rare depth in both executive leadership and hands-on technical expertise – having delivered multimillion-dollar transformation programs, led cross-regional teams of engineers, and built cloud-first, security-driven solutions with measurable business impact.

Currently Head of Technology at JA Secure and JA Assure, pioneering Jaguar Transit – the world's first on-demand InsurTech platform for high-value secure logistics, now operating across ASEAN, GCC, and North America with backing from major insurance groups, government funding agencies, and institutional investors. Spearheaded the launch of 9+ InsurTech products including DoctorShield and Clinic Indemnity (transforming digital coverage for medical professionals), HaxSafe (specialized cyber insurance for SMEs), and ClinicProperty – platforms processing large daily transactions with 99.8% uptime, collectively serving thousands across Southeast Asia.

Technical expertise encompasses multi-cloud architecture (AWS Professional Certified, Azure, GCP, Alibaba), cybersecurity frameworks (ISO 27001, NIST, PCI DSS, GDPR), Agile program management (PRINCE2, ITIL), and enterprise infrastructure transformation. Consistently delivering measurable impact: 40% revenue growth through digital transformation, 15% cost optimization while scaling 3x, and 60% faster deployments through DevSecOps implementation.

Building high-performing global teams that balance innovation with operational excellence. From modernizing 60-year heritage brands to launching greenfield InsurTech platforms processing millions daily, the focus remains constant: technology as business accelerator, not constraint.

Certified across Cloud Architecture (AWS Solutions Architect Professional, Microsoft Azure), Cybersecurity (ISC², CompTIA Security+), and Project Leadership (PRINCE2 Agile, ITIL). Active contributor to tech ecosystem through mentorship and strategic advisory.

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