Mukesh Bakshi

Senior User Experience Design Lead | UX Strategy, User Research, UI/UX Design

I’m a Senior UX Leader with 18+ years of experience driving end-to-end design transformation across enterprise platforms, financial systems, operational dashboards, and global SaaS products.I specialize in building high-performing design teams, modernizing design systems at scale, and integrating AI-assisted workflows (Figma AI, ChatGPT, Claude) to accelerate exploration, improve quality, and remove inefficiencies across UX operations.Over the years, I’ve:Scaled UX teams across global regions (India, Korea, Vietnam, SEA)Built design systems used by 50+ products, improving consistency &amp; reducing development effortRedesigned complex transactional and operational flows for enterprise solutionsParticipated in A/B testing cycles that improved key metrics like task success &amp; conversionReduced support tickets by 45% and increased user satisfaction by 35% at SamsungCollaborated closely with engineering using structured handoff and Dev Mode processesIntegrated AI/LLM tools into my team’s design process for research, content, and design QAImproved accessibility using WCAG-aligned AI-assisted audits and manual checksI am passionate about AI-augmented design, system thinking, and using UX as a business lever.My leadership style focuses on clarity, speed, mentorship, and enabling designers to work with confidence and autonomy.Currently open to global design leadership roles where I can drive high-velocity design delivery, build scalable systems, and lead teams through the next wave of AI-driven transformation.Technical Skills :- Figma &amp; Figma AI, AI-assisted design workflows, Design Systems, UX StrategyInteraction Design, User Research, Information Architecture, Accessibility (WCAG), PrototypingA/B Testing, Enterprise UX, Team Leadership

User Experience Design Leader - Web Applications | Prototyping | Mobile | Agile Methodologies

1. Expanded user experience team from 8 to 20+ designers and pioneered user-centric design principles that drove 25% increase in Net Promoter Score.

2. Led UX strategy for AI chatbot, increasing task completion 15% through customer portal redesign based on usability testing.

3. Mentored designers on prototyping and presented at 3 conferences on human-centered methodologies.

4. Drove the development of user interfaces for Samsung's recognizable mobile apps by collaborating with product managers.

5. Spearheaded digital transformation initiatives centered on design thinking and customer engagement.

Certified PMP| CSPO | Data Science Enthusiast Director Data & Analytics with 17+ Years of experience in Software industry. Grew within GE from Software Engineer to current role; played various roles in designing and developing various modules of enterprise level software, the flagship product, System1®, Digital transformation platform, IIOT based real time services, 
Currently leading OFSE Data group as Director Data & Analytics for Digital transformation initiative. Focusing on centralized big data system to gather, curate, clean and secure streaming of data.

Key responsibilities:
- On time delivery, continuous improvement, team upskilling 
-Requirement gathering, Defining backlog/User experience for the products.
- Work with Product champions to define product strategy and road map.
-Competitor product survey and comparison study.
-Creating Personas and context scenarios for defining UX
-Execute Spikes/NTI to mitigate risks, uncertainty and to identify suitable technology and design.
-Execute release backlog in predictable manner with maintaining high quality.
-Provide guidance to newer team-members and conduct code reviews to ensure adherence to   quality and good practices.
- Perform and participate in Scrum rituals of Sprint planning, daily stand-up, Sprint end demo and Sprint retrospection to maintain high visibility and for continuous improvement.
-Maintain co-ordination among geographically dispersed teams, spread across Mumbai, US
-Perform/participate in RCA to identify root cause of major defects and share the learnings.

Certifications:
PMP, CSPO, TOGAF 9.0, AWS Solution Architect Associate, User Experience Design Training for Professionals from Incubator, Foundation of leadership program @GE, 

Key Skill set:
Product management, Program management, Lean six sigma, Big data, Master data management

Technology Stack: 
Microsoft technologies –,C#, WPF, PRISM/MEF, C++
UX – Balsamiq, Axure, Invision
Other Tools/ Platform/ Services  – Installshield,Rally, Team city, Aha, Databricks, Open search

Practices:
Agile, TDD, pair programming, Continuous integration, BDD

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