Mukesh Bakshi

Senior User Experience Design Lead | UX Strategy, User Research, UI/UX Design

I’m a Senior UX Leader with 18+ years of experience driving end-to-end design transformation across enterprise platforms, financial systems, operational dashboards, and global SaaS products.I specialize in building high-performing design teams, modernizing design systems at scale, and integrating AI-assisted workflows (Figma AI, ChatGPT, Claude) to accelerate exploration, improve quality, and remove inefficiencies across UX operations.Over the years, I’ve:Scaled UX teams across global regions (India, Korea, Vietnam, SEA)Built design systems used by 50+ products, improving consistency &amp; reducing development effortRedesigned complex transactional and operational flows for enterprise solutionsParticipated in A/B testing cycles that improved key metrics like task success &amp; conversionReduced support tickets by 45% and increased user satisfaction by 35% at SamsungCollaborated closely with engineering using structured handoff and Dev Mode processesIntegrated AI/LLM tools into my team’s design process for research, content, and design QAImproved accessibility using WCAG-aligned AI-assisted audits and manual checksI am passionate about AI-augmented design, system thinking, and using UX as a business lever.My leadership style focuses on clarity, speed, mentorship, and enabling designers to work with confidence and autonomy.Currently open to global design leadership roles where I can drive high-velocity design delivery, build scalable systems, and lead teams through the next wave of AI-driven transformation.Technical Skills :- Figma &amp; Figma AI, AI-assisted design workflows, Design Systems, UX StrategyInteraction Design, User Research, Information Architecture, Accessibility (WCAG), PrototypingA/B Testing, Enterprise UX, Team Leadership

User Experience Design Leader - Web Applications | Prototyping | Mobile | Agile Methodologies

1. Expanded user experience team from 8 to 20+ designers and pioneered user-centric design principles that drove 25% increase in Net Promoter Score.

2. Led UX strategy for AI chatbot, increasing task completion 15% through customer portal redesign based on usability testing.

3. Mentored designers on prototyping and presented at 3 conferences on human-centered methodologies.

4. Drove the development of user interfaces for Samsung's recognizable mobile apps by collaborating with product managers.

5. Spearheaded digital transformation initiatives centered on design thinking and customer engagement.

I help business owners develop leadership skills that make their teams thrive | Holistic leadership coach | HR Lead

Helping organizations execute business strategy through leadership, culture, and organizational capability—via strategic executive roles and executive coaching.

Senior strategy and transformation leader with 20+ years of experience across scale-ups, international companies, and change-intensive environments. Proven track record in driving business outcomes through leadership development, strategic alignment, people expertise and execution excellence. Known for translating complexity into clear, actionable strategies that scale impact.

Expert in strategic facilitation and execution, organizational design, change leadership, talent development, and culture transformation. Combines systems thinking with people insight to drive performance and sustainable growth.

Committed to staying close to real leadership challenges and delivering high-impact solutions. Therefore, actively seeking a senior strategic role—such as Head of Strategy, Organizational Development Director, or Chief of Staff—within a growth-minded or international company. 


Personal:
• Love snowboarding
• Crazy about indoor plants
• Aerial fitness trainer
• Single mother to a 14yo
• Dream of a whale watching trip

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