Mukesh Bakshi

Senior User Experience Design Lead | UX Strategy, User Research, UI/UX Design

SAMSUNG SDS

Driving UX transformation across Samsung's enterprise product ecosystem, focusing on design innovation and operational efficiency. Collaborating with cross-functional global teams to scale design processes and deliver measurable business outcomes.

Key Achievements:
•	Scaled the design team to 20+ members globally.
•	Launched an enterprise-wide design system used by 20+ products, saving 40% in development time.
•	Contributed $5M+ in additional revenue through strategic UX improvements.

Key Skills: Leadership Development, Design Systems, AI/ML Interface Design

Senior Manager UX | Strategic Leader

•	Spearheaded the expansion of the UX team to support strategic growth.
•	Aligned UX strategy with Samsung's AI-first vision.

Key Achievements:
•	Grew the team from 5 to 15+ designers while increasing user satisfaction by 35%.
•	Introduced behavioral science into AI/ML interfaces.

Key Skills: Behavioral Science, User Experience Design, Strategic Planning

Sr. UX Manager | Team Building/Leader

•	Focused on creating user-centric enterprise AI solutions and aligning design with user needs.

Key Achievements:
•	Developed AI design principles adopted across 20+ products.
•	Reduced customer support tickets by 45% with improved AI-driven interfaces.

Key Skills: Product Strategy, Customer Support Optimization, AI Design Principles

Sr. UX Manager | Innovation

Accenture

•	Led UX strategy and innovation for global platforms like Cisco, Google and SAP.
•	Focused on accessibility and usability improvements.

Key Achievements:
•	Increased e-commerce conversions by 40% for major clients.
•	Achieved WCAG 2.1 AA compliance for enterprise products.

Key Skills: Accessibility Design, Enterprise UX Strategy, E-commerce Optimization

Senior UX Design Lead | Enterprise UX Consulting

•	Managed UX teams in delivering digital solutions for large-scale projects.
•	Conducted user research to identify key opportunities for transformation.

Key Achievements:
•	Established an Innovation Lab for exploring emerging technologies.
•	Designed platforms handling $1B+ in annual transactions.

Key Skills: Innovation Management, User Research, Platform Design

 Senior UX Design Lead | Team Mentor and Innovator

•	Created UX roadmaps for financial and retail platforms, ensuring seamless user experiences.

Key Achievements:
•	Improved banking platform engagement by 30%.
•	Reduced development cycles by 20% using Agile UX methodologies.

Key Skills: Financial Services UX, Agile UX, Digital Transformation

 Senior UX Design Lead | Digital Transformation

1. Onboarded to lead high-profile UX projects for Fidelity.
2. Conducted extensive user research and developed detailed personas for financial platforms.
3. Delivered a financial SIP portal redesign that improved conversion rates by 20%.

Key Achievement: Completed the redesign of a financial SIP Portal ahead of schedule, improving customer retention.

Senior UX Design Lead (Consultant for Fidelity)

Genpact

•	Collaborated with cross-functional teams to implement user research programs and design frameworks.

Key Achievements:
•	Increased fintech platform adoption by 15%.
•	Developed a design system that improved operational efficiency by 25%.

Key Skills: Design Thinking, User Research, Fintech UX

Senior User Experience Consultant | Cross Functional UX Consultant

•	Focused on healthcare and aviation industry platforms to enhance usability.

Key Achievements:
•	Reduced user errors in healthcare platforms by 30%.
•	Published case studies on enterprise UX transformation.

Key Skills: Healthcare UX, Enterprise UX, Technical Documentation

Senior User Experience Consultant | Innovator

InterGlobe Technologies CMMI

I specialize in designing exceptional user interfaces (UI) for websites that provide an engaging and satisfactory user experience. I have extensive experience in managing clients, leading design teams, and collaborating with marketing teams to create effective online campaigns, collaterals, and promotions.

My key responsibilities and achievements include:

Developing visually appealing and user-friendly websites with seamless navigation and engaging interactions.

Specializing in UI design to create intuitive and visually pleasing interfaces that enhance user satisfaction.

Collaborating closely with clients to understand their requirements, goals, and brand identity, ensuring that the website design aligns with their vision.

Leading design teams and providing guidance and direction throughout the design process to achieve high-quality results.

Conducting regular design reviews, providing feedback, and making iterative improvements to enhance the overall design.

Working closely with marketing teams to create effective collaterals, promotional materials, and online campaigns that align with the website design.

Collaborating with developers and other stakeholders to ensure the successful implementation of the design on various platforms.

Successfully managing multiple projects, ensuring timely delivery, client satisfaction, and adherence to project requirements.

Senior Web UI/UX Designer | Usability Testing, Wireframing, Prototyping

Performed usability and design reviews to help ensure customer satisfaction with product features, usability, and overall quality.

Managed stakeholder relations with senior executives and customers based on strategic objectives for the department.

Conducted user testing sessions to collect feedback for ongoing product development roadmaps.

Analyzed qualitative and quantitative data to uncover user needs and pain points.

Synthesized complex information into actionable insights to guide UX strategy and design.

Communicated user research findings through presentations, reports, and prototypes.

Made recommendations on UX improvements based on usability test results and data analysis.

Collaborated with cross-functional teams to incorporate user feedback into product development.

Senior UX Analyst | Usability Testing, Data Analysis

GrapeCity

Worked as a UI/UX Designer and accomplished building successful deliverables for Microsoft CRM products.

Collaborated with cross-functional teams including product managers, developers, and stakeholders.

Created user flows, wireframes, and interactive prototypes to conceptualize and communicate design solutions.

Developed visually appealing designs for web and mobile applications by applying UI/UX principles.

Conducted user research and usability testing to gather feedback and refine designs.

Implemented iterations based on user feedback to optimize UI/UX.

Ensured designs were consistent with product vision, brand strategy and guidelines.

Participated in design reviews and presented work to key stakeholders.

Stayed up-to-date on latest UI/UX trends and technologies.

UI/UX Designer | Wireframing, Prototyping, Visual Design

InterGlobe Technologies

Worked closely with cross-functional teams to create intuitive websites that achieved client business and brand objectives.

Led team to create and manage multiple website projects for Air India, Air Deccan, and Indigo Airlines.

Managed vendors, projects, and provided creative guidance.

Designed visually appealing and user-friendly websites optimized for desktop and mobile.

Developed websites using HTML, CSS, JavaScript, and various frameworks.

Created wireframes, prototypes, and conducted usability testing.

Ensured websites were responsive, accessible, and aligned with brand guidelines.

Collaborated with stakeholders and developers for successful implementation.

Web Designer | UI/UX Design, Responsive Design, HTML/CSS

As a Senior UX Leader with 18+ years of experience, I specialize in bridging the gap between human behavior and technology to deliver AI-powered, user-centric solutions that scale globally. My passion lies in crafting exceptional digital experiences, mentoring diverse teams, and driving measurable business outcomes for global brands like Samsung, Accenture, and Genpact.

Throughout my career, I have:

- Led the development of enterprise-wide design systems, reducing development costs by $2M annually while supporting 50+ products.

- Scaled UX teams from 5 to 20+ members, fostering a culture of collaboration, innovation, and excellence.

- Spearheaded AI-driven design solutions, achieving a 35% increase in user satisfaction and reducing development time by 40%.

- I thrive at the intersection of AI, design, and strategy, ensuring every decision is grounded in user empathy and aligned with business objectives. Whether it's facilitating design thinking workshops, advocating for accessibility, or mentoring the next generation of design leaders, I am committed to creating experiences that empower users and drive transformation.

Key Skills:
- Leadership Development | Team Mentorship | Stakeholder Engagement
- Enterprise Design Systems | AI/ML-Driven UX | Accessibility Standards
- Design Thinking | Agile & Lean UX | User Research

Let’s connect if you're passionate about transforming user experiences or looking for someone to drive strategic design initiatives in your organization.

User Experience Design Leader - Web Applications | Prototyping | Mobile | Agile Methodologies

1. Expanded user experience team from 8 to 20+ designers and pioneered user-centric design principles that drove 25% increase in Net Promoter Score.

2. Led UX strategy for AI chatbot, increasing task completion 15% through customer portal redesign based on usability testing.

3. Mentored designers on prototyping and presented at 3 conferences on human-centered methodologies.

4. Drove the development of user interfaces for Samsung's recognizable mobile apps by collaborating with product managers.

5. Spearheaded digital transformation initiatives centered on design thinking and customer engagement.

We help residential contractors build companies that don’t just grow... they have the systems to be bought.

If you’re in solar, roofing, or HVAC — and you’re done being stuck in the chaos — we help you install the systems, structure, and strategy to scale fast and build a business that runs (and sells) without you.

I’m the founder of BillionDollarContractor.com, home of the Built to Be Bought program — a coaching and implementation system designed for contractors doing $500K+ in sales, who are ready to take control of their business and finally build something that lasts.

After leading teams responsible for over $2B in home service sales, I now work directly with contractors, sales leaders, and partners to build scalable growth engines — the kind private equity actually wants to buy.

We’ve trained networks for companies like Sunlight Financial, Subcontractor Hub, Goodleap and Solar Insure, helping their contractors streamline sales, simplify ops, and prepare for a profitable exit.

👉 Join The Tuesday Tune-Up — weekly strategies to help you grow smarter, not harder at www.TheTuesdayTuneup.com

👉 Be part of the "Built to be Bought" community — real systems, real support, real growth
https://whop.com/builttobebought

If you're serious about leveling up — or helping your network do the same — let’s connect.

Steve Huber

I'm hearing a lot of solar contractors say things like "We're not trying to sell anything in December and just focusing on building work" or "We're taking January off because of the big push at the end of this year".

Both of those are TERRIBLE IDEAS.

Here's why:
* You're probably blowing through a ton of backlog right now.
* You're going to walk into the new year without a lot of buildable work... if any.
* Given how solar timelines work.... it may take a couple months for cash to start coming in.

So.... you're going to be sitting flat footed.... with no buildable work.... trying to figure out how to kick start sales.... with no money coming in. Not good.

 Meanwhile:
* The bills are still due
* Your crews, sales people, admins, ect all still need to get paid.
* People are going to realize you don't have a plan.
* Good people start to jump ship.

This isn't a "Normal Year". You need to be thinking about next year.... RIGHT NOW. 

Get a plan in place and start executing ASAP.
If you need help or feel lost.... hit me up.

Founder | $2Billion in Home Improvement Sales | Scaling Solar, Roofing and HVAC teams.

I’m putting together a small group of home-service owners who want to talk about what’s really going on behind the scenes…
The real stuff: numbers, chaos, wins, people, profit, systems.

It’s called the BDC Think Tank.
* 6–8 owners.
* Twice a month on Zoom.
* No fluff. No ego. No pitches.

Every member is vetted by me, and everyone stays anonymous (each person uses an alias so nobody knows who you are or what company you run.)

It’s just a place for owners to be transparent, get real feedback, and help each other get better.

3 spots are already taken.
I’m capping it at 8 total.
The rate for this launch group only is $500/month, locked in for life.

If that sounds like your kind of group, DM me and I’ll send the details.
Let’s build something worth owning…
 — Steve

Happy to report that my LinkedIn feed appears to be 0% A.I generated content this afternoon. Well done people!
Either A.I is getting much harder to spot, or the everyone started thinking for themselves again. I'll take some typo's and broken grammar all day long!

Harsh reality for anyone, especially contractors, trying to advertise online.
Moments after the customer fills out your lead form.... they forget you exist.
The kids need something, dinner is on the stove, they are headed out the door, ect. Life happens.

As a result:
*They don't pick up the call from the number they don't recognize.
*They don't see your email because it goes to spam.
*They don't remember they even filled out the form when you finally get a hold of them three days later.

You think marketing sucks, when in reality the process sucks.

You need to call, email AND Text them IMMEDIATELY..... make it super easy to take the next steps......and then had a rigorous plan to follow up.... fast.

It's not that they aren't interested..... it's that they are busy.

To all my Solar Pros.... I'm looking for a little fun and hope you can help out.

I'd love to have a friendly debate with somebody who thinks they have a lock down case for why purchasing makes more FINANCIAL sense than a PPA/ Lease without I.T.C.

I don't have a dog in this fight and have sold lots of both, but I have yet to see somebody win this argument in the current moment. From what I can tell, from strictly a financial angle, a PPA wins every time. I'd love to be wrong and hoping somebody can show me the light! LOL

I'd love to have that discussion, with somebody that can make a strong argument and to post the full discussion on YouTube for anyone that wants to watch.

What do you think?

Most contractors spend hours.... working on projects, but spend almost zero time working on their business. As a result, growing becomes really hard and it's easy to get stuck "Putting out fires" all day. 

Instead, there's a really easy strategy that takes only 30-60 minutes a week , and gives you everything you need to know at a glance. That way you get to decide what needs your help and what doesn't. I call it the weekly owners call and It's one of the best things you can do to help stay organized week after week.

“If your business falls apart without you, it’s not a business—it’s a job.”

Let’s be honest: If you’re still the go-to person for every sale, every calendar entry, and every hiccup, you don’t have a self-sustaining business. You have a demanding job with no off-switch.

Owner-dependent businesses require your constant presence and decision-making, tying your income and freedom to your daily availability. Burnout isn’t just likely—it’s inevitable.

By contrast, system-driven businesses thrive on streamlined processes and automation. With the right systems in place, your business can run seamlessly whether you’re at your desk, out networking, or taking a well-deserved break. Automated scheduling tools alone can reclaim hours from your week, shifting your focus from busywork to big-picture growth.

To shift from owner-dependent to scalable, here are three roles you must delegate or automate:
1️⃣ Sales – Develop repeatable sales processes and empower your team so revenue continues without your constant input.
2️⃣ Scheduling – Automate client onboarding and appointment reminders to free up your calendar.
3️⃣ Daily Problem-Solving – Delegate troubleshooting to your team and trust your systems to maintain consistency.

Scaling is about letting go and leading from the top. Build trust in your team and your systems—they’re your ticket to real growth.

Ready to make the leap? Drop a 🚀 in the comments or send a DM to get your free scaling checklist and start building a business that works for you.

“You can’t scale if every problem still finds you.”

Are you constantly the go-to person for every team hiccup? It might be time for the Red Folder Test—a simple gauge to see if your team depends on you too much for solutions.

How to use it:
- If you’re fielding more than three team problems a day, it’s a signal to revisit your processes.
- Reflect on these questions:
   • Are job roles and expectations crystal clear?
   • Are your Standard Operating Procedures (SOPs) current and accessible?
   • Can your team resolve everyday issues without your direct input?

Remember, SOPs aren’t just paperwork—they’re practical tools that let your team operate confidently and independently, freeing you up to focus on growth.

Stop being the bottleneck. With clear roles and strong SOPs, your team can thrive—and you can finally lead at scale.

Want to get started? Download our free SOP checklist and build the foundation for a more autonomous team.

#Leadership #Teamwork #SOPs #ScaleSmart

Absolutely amazing breakdown by @GrahamStephan on the disjointed and incredibly frustrating permitting processes in Los Angles. Anyone that has built anything in that city understands this reality. And yes..... I know he's speaking about a rental house, but this happens on primary residences as well and unfortunately makes it almost impossible for people to pull permits in some cases.

I had a customer several years ago installing a battery, for example, and he had to pull an "Oak tree mitigation" permit that cost $7,000 and took 9 months because the canopy of an Oak tree was within X feet of the house.....  

I'd love to say this is limited to LA, but there's unfortunately many large cities that make it almost impossible to build anything. What Graham failed to mention is that his contractor very likely ALSO wasn't getting fully paid until final inspection was passed, even though they had done 100% of their work.  

A great watch if you have time.
https://lnkd.in/gcsEDuvN

Open video: I'm Selling Everything on youtu.be

The biggest problem contractors face when trying to scale isn’t leads… or labor… or the economy…It’s blind delegation.

Hiring for roles you don’t fully understand…
Trusting people you can’t evaluate…
Running a business you don’t have visibility into…
That’s the #1 reason contractors stay stuck.

So I built The Growth Plan… a simple weekly operating system that gives owners clarity, control, and the ability to finally understand what “good” looks like inside their business.

If you want to get organized, tighten up your numbers, and run your business like a real company next year…get the full breakdown at

Open article: Billion Dollar Contractor by billiondollarcontractor.com

Construction is a game of trying to manage cash flow. If your commissions plan is paying out large amounts of money.... when you're not collecting money.... it will become an issue at some point.

“I need systems… where do I start?" Is something I hear all the time from contractors and it's why I implemented 3 super effective tools into our fast start system. 

Within 7 days, my clients have a clear understanding of:
- Who does what
- What is happening in the core areas of the business
- Where exactly their blind spots are when it comes to important numbers
- What they need to focus on
- What they can leave alone

These simple shifts allow owners to get their arms around things very quickly and give everyone a sense of direction. The problems most owners run into is they try to scale too quickly, without solid foundations, and that building almost always comes crashing down.

Check out the link in my profile if you want to see how I help contractors build incredible businesses.

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The Battle

Mukesh Bakshi

Steve Huber

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taplio

The Battle

Mukesh Bakshi

Steve Huber

Followers

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Steve Huber's LinkedIn Performance

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