Mukesh Bakshi

Senior User Experience Design Lead | UX Strategy, User Research, UI/UX Design

SAMSUNG SDS

Driving UX transformation across Samsung's enterprise product ecosystem, focusing on design innovation and operational efficiency. Collaborating with cross-functional global teams to scale design processes and deliver measurable business outcomes.

Key Achievements:
•	Scaled the design team to 20+ members globally.
•	Launched an enterprise-wide design system used by 20+ products, saving 40% in development time.
•	Contributed $5M+ in additional revenue through strategic UX improvements.

Key Skills: Leadership Development, Design Systems, AI/ML Interface Design

Senior Manager UX | Strategic Leader

•	Spearheaded the expansion of the UX team to support strategic growth.
•	Aligned UX strategy with Samsung's AI-first vision.

Key Achievements:
•	Grew the team from 5 to 15+ designers while increasing user satisfaction by 35%.
•	Introduced behavioral science into AI/ML interfaces.

Key Skills: Behavioral Science, User Experience Design, Strategic Planning

Sr. UX Manager | Team Building/Leader

•	Focused on creating user-centric enterprise AI solutions and aligning design with user needs.

Key Achievements:
•	Developed AI design principles adopted across 20+ products.
•	Reduced customer support tickets by 45% with improved AI-driven interfaces.

Key Skills: Product Strategy, Customer Support Optimization, AI Design Principles

Sr. UX Manager | Innovation

Accenture

•	Led UX strategy and innovation for global platforms like Cisco, Google and SAP.
•	Focused on accessibility and usability improvements.

Key Achievements:
•	Increased e-commerce conversions by 40% for major clients.
•	Achieved WCAG 2.1 AA compliance for enterprise products.

Key Skills: Accessibility Design, Enterprise UX Strategy, E-commerce Optimization

Senior UX Design Lead | Enterprise UX Consulting

•	Managed UX teams in delivering digital solutions for large-scale projects.
•	Conducted user research to identify key opportunities for transformation.

Key Achievements:
•	Established an Innovation Lab for exploring emerging technologies.
•	Designed platforms handling $1B+ in annual transactions.

Key Skills: Innovation Management, User Research, Platform Design

 Senior UX Design Lead | Team Mentor and Innovator

•	Created UX roadmaps for financial and retail platforms, ensuring seamless user experiences.

Key Achievements:
•	Improved banking platform engagement by 30%.
•	Reduced development cycles by 20% using Agile UX methodologies.

Key Skills: Financial Services UX, Agile UX, Digital Transformation

 Senior UX Design Lead | Digital Transformation

1. Onboarded to lead high-profile UX projects for Fidelity.
2. Conducted extensive user research and developed detailed personas for financial platforms.
3. Delivered a financial SIP portal redesign that improved conversion rates by 20%.

Key Achievement: Completed the redesign of a financial SIP Portal ahead of schedule, improving customer retention.

Senior UX Design Lead (Consultant for Fidelity)

Genpact

•	Collaborated with cross-functional teams to implement user research programs and design frameworks.

Key Achievements:
•	Increased fintech platform adoption by 15%.
•	Developed a design system that improved operational efficiency by 25%.

Key Skills: Design Thinking, User Research, Fintech UX

Senior User Experience Consultant | Cross Functional UX Consultant

•	Focused on healthcare and aviation industry platforms to enhance usability.

Key Achievements:
•	Reduced user errors in healthcare platforms by 30%.
•	Published case studies on enterprise UX transformation.

Key Skills: Healthcare UX, Enterprise UX, Technical Documentation

Senior User Experience Consultant | Innovator

InterGlobe Technologies CMMI

I specialize in designing exceptional user interfaces (UI) for websites that provide an engaging and satisfactory user experience. I have extensive experience in managing clients, leading design teams, and collaborating with marketing teams to create effective online campaigns, collaterals, and promotions.

My key responsibilities and achievements include:

Developing visually appealing and user-friendly websites with seamless navigation and engaging interactions.

Specializing in UI design to create intuitive and visually pleasing interfaces that enhance user satisfaction.

Collaborating closely with clients to understand their requirements, goals, and brand identity, ensuring that the website design aligns with their vision.

Leading design teams and providing guidance and direction throughout the design process to achieve high-quality results.

Conducting regular design reviews, providing feedback, and making iterative improvements to enhance the overall design.

Working closely with marketing teams to create effective collaterals, promotional materials, and online campaigns that align with the website design.

Collaborating with developers and other stakeholders to ensure the successful implementation of the design on various platforms.

Successfully managing multiple projects, ensuring timely delivery, client satisfaction, and adherence to project requirements.

Senior Web UI/UX Designer | Usability Testing, Wireframing, Prototyping

Performed usability and design reviews to help ensure customer satisfaction with product features, usability, and overall quality.

Managed stakeholder relations with senior executives and customers based on strategic objectives for the department.

Conducted user testing sessions to collect feedback for ongoing product development roadmaps.

Analyzed qualitative and quantitative data to uncover user needs and pain points.

Synthesized complex information into actionable insights to guide UX strategy and design.

Communicated user research findings through presentations, reports, and prototypes.

Made recommendations on UX improvements based on usability test results and data analysis.

Collaborated with cross-functional teams to incorporate user feedback into product development.

Senior UX Analyst | Usability Testing, Data Analysis

GrapeCity

Worked as a UI/UX Designer and accomplished building successful deliverables for Microsoft CRM products.

Collaborated with cross-functional teams including product managers, developers, and stakeholders.

Created user flows, wireframes, and interactive prototypes to conceptualize and communicate design solutions.

Developed visually appealing designs for web and mobile applications by applying UI/UX principles.

Conducted user research and usability testing to gather feedback and refine designs.

Implemented iterations based on user feedback to optimize UI/UX.

Ensured designs were consistent with product vision, brand strategy and guidelines.

Participated in design reviews and presented work to key stakeholders.

Stayed up-to-date on latest UI/UX trends and technologies.

UI/UX Designer | Wireframing, Prototyping, Visual Design

InterGlobe Technologies

Worked closely with cross-functional teams to create intuitive websites that achieved client business and brand objectives.

Led team to create and manage multiple website projects for Air India, Air Deccan, and Indigo Airlines.

Managed vendors, projects, and provided creative guidance.

Designed visually appealing and user-friendly websites optimized for desktop and mobile.

Developed websites using HTML, CSS, JavaScript, and various frameworks.

Created wireframes, prototypes, and conducted usability testing.

Ensured websites were responsive, accessible, and aligned with brand guidelines.

Collaborated with stakeholders and developers for successful implementation.

Web Designer | UI/UX Design, Responsive Design, HTML/CSS

As a Senior UX Leader with 18+ years of experience, I specialize in bridging the gap between human behavior and technology to deliver AI-powered, user-centric solutions that scale globally. My passion lies in crafting exceptional digital experiences, mentoring diverse teams, and driving measurable business outcomes for global brands like Samsung, Accenture, and Genpact.

Throughout my career, I have:

- Led the development of enterprise-wide design systems, reducing development costs by $2M annually while supporting 50+ products.

- Scaled UX teams from 5 to 20+ members, fostering a culture of collaboration, innovation, and excellence.

- Spearheaded AI-driven design solutions, achieving a 35% increase in user satisfaction and reducing development time by 40%.

- I thrive at the intersection of AI, design, and strategy, ensuring every decision is grounded in user empathy and aligned with business objectives. Whether it's facilitating design thinking workshops, advocating for accessibility, or mentoring the next generation of design leaders, I am committed to creating experiences that empower users and drive transformation.

Key Skills:
- Leadership Development | Team Mentorship | Stakeholder Engagement
- Enterprise Design Systems | AI/ML-Driven UX | Accessibility Standards
- Design Thinking | Agile & Lean UX | User Research

Let’s connect if you're passionate about transforming user experiences or looking for someone to drive strategic design initiatives in your organization.

User Experience Design Leader - Web Applications | Prototyping | Mobile | Agile Methodologies

1. Expanded user experience team from 8 to 20+ designers and pioneered user-centric design principles that drove 25% increase in Net Promoter Score.

2. Led UX strategy for AI chatbot, increasing task completion 15% through customer portal redesign based on usability testing.

3. Mentored designers on prototyping and presented at 3 conferences on human-centered methodologies.

4. Drove the development of user interfaces for Samsung's recognizable mobile apps by collaborating with product managers.

5. Spearheaded digital transformation initiatives centered on design thinking and customer engagement.

BitMicron Tech Labs

Experienced UX Design Leader with a proven track record in mentoring and overseeing UI/UX teams to align designs with diverse "BitMicron" products and brand strategies. Skilled in conducting UX research and analysis to inform impactful design decisions and enhance user experiences. Adept at developing and implementing robust UX design strategies, frameworks, and best practices to improve usability, drive innovation, and elevate brand satisfaction.

🔹 Key Achievements
• Improved product adoption rates by up to 40% after redesigning dashboard and onboarding flow.
• Reduced design-to-development handoff time by 25% through annotated Figma specs and
  developer collaboration.
• Improved task completion rate from 68% to 92% by simplifying navigation and restructuring user flows.
• Reduced prototype time by 60% using auto-layout and reusable interactive components.

Core Skills: UX Design Leadership · Branding & Identity · Customer Experience · Project Management · UX Research · Design Thinking · (UCD) User-Centered Design

Head of Product - UX, CX Design 

LetsUpgrade

• Mentoring the Board of Advisors for the B.Des - Visual Design program at LetsUpgrade, providing strategic guidance and expertise in UX UI design.
• Collaborated with CEO to enhance the learning experience for 9 Lakh+ members, ensuring cutting-edge design principles and user-centric solutions.
• Implemented innovative course design strategies that resulted in increased user engagement and program success.

Board of Advisor- UX UI Design (BOA)

**Key Achievements – Samsung Products / Samsung SDS, India

• Led the UX/UI vertical at Samsung SDS, India, overseeing strategic design direction for products and platforms—from enterprise dashboards to consumer-facing touchpoints.
• Mentored and managed a team of 50+ UX/UI professionals, fostering a high-performance culture of creativity, collaboration, and continuous skill development.
•Spearheaded UX strategy for the organization, aligning design goals with business objectives and product roadmaps.
• Defined and managed KPIs for the UX vertical, ensuring accountability and measurable success in design outcomes.
• Scaled the UX function by building trust and credibility with clients, leading to deeper partnerships and expanded project portfolios.
• Set up User-Centered Design (UCD) and Lean UX processes, establishing robust frameworks for consistent, high-quality deliverables across multiple projects.
• Pioneered a unified design strategy integrating UX, Industrial Design, Service Design, and IoT into holistic, connected product experiences.
• Championed the use of AI and automation in design workflows, enhancing efficiency, personalization, and predictive capabilities.
• Collaborated with engineers, product leads, subject matter experts, and government stakeholders to deliver solutions that meet technical, regulatory, and user needs.
• Built inclusive, globally scalable solutions addressing diverse cultural, linguistic, and accessibility requirements.
• Authored design standards, interaction models, and interface principles for digital-physical systems, ensuring consistency across product lines.
• Provided strategic leadership to drive continuous process improvement, innovation, and a competitive design outlook in the market.
• Anticipated future shifts in the IoT and smart device space, proactively designing experiences that addressed emerging trends and consumer expectations.

Head of Product - UX, CX Design, CoE India

Next Quarter

•	Defining UX-UI strategies and adhering to best practices for cloud-based Products.
•	Designing various products under Global Product Management team with complete focus on User Xperience and Customer Xperience.
•	Day to day engagement with product design/development team and build partnerships.
•	Associate with product design to Fortune 500 customers like Boeing, Compucom, Marsh, Dell, etc.

Associate Director - UX Product Design

Bechtel Corporation

• Seek a balance of hands-on UX management, and leadership responsibilities that involve executing challenging projects with a constant responsibility for quality and performance.
• Ability to match business requirements with functional requirements to design interactions, navigation systems, and highly relevant end-user experiences.

**Follow (UCD) User-Centered Design approach:
• Ideation: User/Business Goal, Personas, User flow, Scenarios. 
• Discovery: User Analysis, Gap Analysis, Competitive Analysis, Heuristic evaluation.
• Conceptualization: BVI Design Principles, Navigation System, Interaction Design.
• Designing: Hi-Fi Wireframes, Interactive Prototypes, Moodboards, Mobile/Web app design, iOS/Android UI design.

Practice Lead - UX Design

Flexsin

• Defined UX Design strategy for the various software products for better business outcomes.
• Managed 25+ Team of Resource, Experience Design Projects, Complex Engineering.
• Delivered Innovative Global Product solutions for Enterprises Mobility, Technology Consulting, and IT Outsourcing.

Head - UX Global Design

Rio Tinto

• Managed globally for more than 10+ apps covering mobile apps, website applications, web portals, mobile icons, commercial digital signage...
• Research: Stakeholders/User interviews, User Analysis, Competitive analysis.
• Concept: Design principles, Sketches, Wireframes, Sitemaps, Navigation, Interaction Design.
• Design: Interactive Prototypes, Style guide, Mobile/Web Visual Design, iOS/Android GUI design. 
• Tools: Sketch, InVision, Adobe Photoshop, Adobe Illustrator, Axure RP, Microsoft Suite.

Senior Specialist - End User Xperience Design

Tech Mahindra (formerly Mahindra Satyam)

Domestic Projects: Reliance, Idea, SBI, Nissan, Club Mahindra.
• Responsible for creative strategy, concepts, and Art Direction.
• Handle Hybrid / Native / Responsive Mobile Apps Visual Design.

Lead - UX, UI Design

Global Projects: Baylor Scott & White Mobile App, Designed for Doctors/Nurses, Dallas Texas (USA). 
• Responsible for Product Design/Development i.e. Strategy, Concepts, and Design.
• Providing UX/UI Design solution encompassed across technology Platforms- iOS & Android.

Lead Consultant - UX,UI Design 

Global Project: Mobistar (Orange Mobile), Brussels (Belgium).
• Responsible for Product Design/Development i.e. strategy, concepts, and Design. 
• Providing UX Design consultancy for Mobile applications (iOS and Android).

Global Projects: Cisco (UK), AT&T (USA), Doha Bank (UAE), Omantel, (UAE), Bell (Canada), Visy (Australia), Victoria Police (Canada), Boeing (USA), etc.
• Responsible for Creative Strategy, Concept, and Design.
• Handle Hybrid / Native / Responsive Mobile Apps Visual Design.

Lead - UX,UI Design 

Soleosys

Domestic Projects: MadeEasy, Akash, FITJEE, Drona, etc.
• Responsible for all creative development i.e. strategy, concepts and Creative Direction. 
• iOS / Android / Windows platform based UI Designing.
• Handling Responsive Native / Mobile / Tablet App Design.

UX Manager

SCA Technologies

Global Projects: Dominos (US), Super Market (US), etc.
• Conceptualizing GUI Design in the online application domain.
• Managed full service in the Web-based application domain. 
• Visualization & designing various User Interfaces for US-based supply chain companies.
• Created various prototype applications for the supply chain Domain.

Sr. GUI Designer

🔹 About me:

As an alumnus of both MIT and NIFT, I bring a unique blend of technical expertise and refined User Experience Design sensibilities. With 15+ years of global experience in UX/UI and Product Design, I’ve successfully led end-to-end design transformations across AI-driven SaaS platforms, focusing on customer intelligence, performance dashboards, and data-led decision tools within complex enterprise ecosystems.

Currently at BitMicron Tech Labs, I drive UX strategy across multiple product lines, seamlessly integrating brand, business, and user needs to create meaningful and measurable digital impact. 

Previously at Samsung SDS, I led a 50+ member design team, delivering innovation at scale for global enterprise platforms. I’ve also had the privilege of optimising user engagement for industry leaders like Boeing, Cisco (UK), AT&T (USA), Baylor Scott & White Health (USA), Mobistar (Belgium), Bell (Canada), Visy & Kmart (Australia), Omantel & Doha Bank (UAE), Victoria Police (Canada), Reliance, Idea, SBI, Nissan, Mahindra, and more.

🔹 Key Achievements

• Reduced design-to-development handoff time by 25% through annotated Figma specs and developer collaboration.
• Improved product adoption rates by up to 40% after redesigning dashboard and onboarding flow.
• Improved task completion rate from 68% to 92% by simplifying navigation and restructuring user flows.
• Reduced prototype time by 60% using auto-layout and reusable interactive components.

🔹 Key Design Area:

• Strategic UX Leadership for SaaS & AI-Powered Platforms
• User-Centric Design (UCD) backed by Human-Centred Research
• Data-Driven Design for Salesforce & AWS Ecosystems
• Expertise in Data Visualisation & Complex Dashboards
• Cross-Functional Collaboration (Sales, Product, Engineering)
• Design Governance & Team Mentorship

🔹 Domain Expertise:

• HealthTech & BioTech
• EdTech (Learning Technology)
• Telecom & Infrastructure Platforms
• FinTech (digital wallets)
• Real Estate & Infra 
• Retail & Travel

🔹 Core Skills:

• Porduct Design • Porduct Branding • UX Research • UI/UX Design • Wireframing & Prototyping • Figma • Adobe XD • Web & Mobile UI • Crative Direction (Digtial/Print) • Design Library Systems • HTML/CSS Collaboration • Agile Teams

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