Mukesh Bakshi

Senior User Experience Design Lead | UX Strategy, User Research, UI/UX Design

SAMSUNG SDS

Driving UX transformation across Samsung's enterprise product ecosystem, focusing on design innovation and operational efficiency. Collaborating with cross-functional global teams to scale design processes and deliver measurable business outcomes.

Key Achievements:
•	Scaled the design team to 20+ members globally.
•	Launched an enterprise-wide design system used by 20+ products, saving 40% in development time.
•	Contributed $5M+ in additional revenue through strategic UX improvements.

Key Skills: Leadership Development, Design Systems, AI/ML Interface Design

Senior Manager UX | Strategic Leader

•	Spearheaded the expansion of the UX team to support strategic growth.
•	Aligned UX strategy with Samsung's AI-first vision.

Key Achievements:
•	Grew the team from 5 to 15+ designers while increasing user satisfaction by 35%.
•	Introduced behavioral science into AI/ML interfaces.

Key Skills: Behavioral Science, User Experience Design, Strategic Planning

Sr. UX Manager | Team Building/Leader

•	Focused on creating user-centric enterprise AI solutions and aligning design with user needs.

Key Achievements:
•	Developed AI design principles adopted across 20+ products.
•	Reduced customer support tickets by 45% with improved AI-driven interfaces.

Key Skills: Product Strategy, Customer Support Optimization, AI Design Principles

Sr. UX Manager | Innovation

Accenture

•	Led UX strategy and innovation for global platforms like Cisco, Google and SAP.
•	Focused on accessibility and usability improvements.

Key Achievements:
•	Increased e-commerce conversions by 40% for major clients.
•	Achieved WCAG 2.1 AA compliance for enterprise products.

Key Skills: Accessibility Design, Enterprise UX Strategy, E-commerce Optimization

Senior UX Design Lead | Enterprise UX Consulting

•	Managed UX teams in delivering digital solutions for large-scale projects.
•	Conducted user research to identify key opportunities for transformation.

Key Achievements:
•	Established an Innovation Lab for exploring emerging technologies.
•	Designed platforms handling $1B+ in annual transactions.

Key Skills: Innovation Management, User Research, Platform Design

 Senior UX Design Lead | Team Mentor and Innovator

•	Created UX roadmaps for financial and retail platforms, ensuring seamless user experiences.

Key Achievements:
•	Improved banking platform engagement by 30%.
•	Reduced development cycles by 20% using Agile UX methodologies.

Key Skills: Financial Services UX, Agile UX, Digital Transformation

 Senior UX Design Lead | Digital Transformation

1. Onboarded to lead high-profile UX projects for Fidelity.
2. Conducted extensive user research and developed detailed personas for financial platforms.
3. Delivered a financial SIP portal redesign that improved conversion rates by 20%.

Key Achievement: Completed the redesign of a financial SIP Portal ahead of schedule, improving customer retention.

Senior UX Design Lead (Consultant for Fidelity)

Genpact

•	Collaborated with cross-functional teams to implement user research programs and design frameworks.

Key Achievements:
•	Increased fintech platform adoption by 15%.
•	Developed a design system that improved operational efficiency by 25%.

Key Skills: Design Thinking, User Research, Fintech UX

Senior User Experience Consultant | Cross Functional UX Consultant

•	Focused on healthcare and aviation industry platforms to enhance usability.

Key Achievements:
•	Reduced user errors in healthcare platforms by 30%.
•	Published case studies on enterprise UX transformation.

Key Skills: Healthcare UX, Enterprise UX, Technical Documentation

Senior User Experience Consultant | Innovator

InterGlobe Technologies CMMI

I specialize in designing exceptional user interfaces (UI) for websites that provide an engaging and satisfactory user experience. I have extensive experience in managing clients, leading design teams, and collaborating with marketing teams to create effective online campaigns, collaterals, and promotions.

My key responsibilities and achievements include:

Developing visually appealing and user-friendly websites with seamless navigation and engaging interactions.

Specializing in UI design to create intuitive and visually pleasing interfaces that enhance user satisfaction.

Collaborating closely with clients to understand their requirements, goals, and brand identity, ensuring that the website design aligns with their vision.

Leading design teams and providing guidance and direction throughout the design process to achieve high-quality results.

Conducting regular design reviews, providing feedback, and making iterative improvements to enhance the overall design.

Working closely with marketing teams to create effective collaterals, promotional materials, and online campaigns that align with the website design.

Collaborating with developers and other stakeholders to ensure the successful implementation of the design on various platforms.

Successfully managing multiple projects, ensuring timely delivery, client satisfaction, and adherence to project requirements.

Senior Web UI/UX Designer | Usability Testing, Wireframing, Prototyping

Performed usability and design reviews to help ensure customer satisfaction with product features, usability, and overall quality.

Managed stakeholder relations with senior executives and customers based on strategic objectives for the department.

Conducted user testing sessions to collect feedback for ongoing product development roadmaps.

Analyzed qualitative and quantitative data to uncover user needs and pain points.

Synthesized complex information into actionable insights to guide UX strategy and design.

Communicated user research findings through presentations, reports, and prototypes.

Made recommendations on UX improvements based on usability test results and data analysis.

Collaborated with cross-functional teams to incorporate user feedback into product development.

Senior UX Analyst | Usability Testing, Data Analysis

GrapeCity

Worked as a UI/UX Designer and accomplished building successful deliverables for Microsoft CRM products.

Collaborated with cross-functional teams including product managers, developers, and stakeholders.

Created user flows, wireframes, and interactive prototypes to conceptualize and communicate design solutions.

Developed visually appealing designs for web and mobile applications by applying UI/UX principles.

Conducted user research and usability testing to gather feedback and refine designs.

Implemented iterations based on user feedback to optimize UI/UX.

Ensured designs were consistent with product vision, brand strategy and guidelines.

Participated in design reviews and presented work to key stakeholders.

Stayed up-to-date on latest UI/UX trends and technologies.

UI/UX Designer | Wireframing, Prototyping, Visual Design

InterGlobe Technologies

Worked closely with cross-functional teams to create intuitive websites that achieved client business and brand objectives.

Led team to create and manage multiple website projects for Air India, Air Deccan, and Indigo Airlines.

Managed vendors, projects, and provided creative guidance.

Designed visually appealing and user-friendly websites optimized for desktop and mobile.

Developed websites using HTML, CSS, JavaScript, and various frameworks.

Created wireframes, prototypes, and conducted usability testing.

Ensured websites were responsive, accessible, and aligned with brand guidelines.

Collaborated with stakeholders and developers for successful implementation.

Web Designer | UI/UX Design, Responsive Design, HTML/CSS

As a Senior UX Leader with 18+ years of experience, I specialize in bridging the gap between human behavior and technology to deliver AI-powered, user-centric solutions that scale globally. My passion lies in crafting exceptional digital experiences, mentoring diverse teams, and driving measurable business outcomes for global brands like Samsung, Accenture, and Genpact.

Throughout my career, I have:

- Led the development of enterprise-wide design systems, reducing development costs by $2M annually while supporting 50+ products.

- Scaled UX teams from 5 to 20+ members, fostering a culture of collaboration, innovation, and excellence.

- Spearheaded AI-driven design solutions, achieving a 35% increase in user satisfaction and reducing development time by 40%.

- I thrive at the intersection of AI, design, and strategy, ensuring every decision is grounded in user empathy and aligned with business objectives. Whether it's facilitating design thinking workshops, advocating for accessibility, or mentoring the next generation of design leaders, I am committed to creating experiences that empower users and drive transformation.

Key Skills:
- Leadership Development | Team Mentorship | Stakeholder Engagement
- Enterprise Design Systems | AI/ML-Driven UX | Accessibility Standards
- Design Thinking | Agile & Lean UX | User Research

Let’s connect if you're passionate about transforming user experiences or looking for someone to drive strategic design initiatives in your organization.

User Experience Design Leader - Web Applications | Prototyping | Mobile | Agile Methodologies

1. Expanded user experience team from 8 to 20+ designers and pioneered user-centric design principles that drove 25% increase in Net Promoter Score.

2. Led UX strategy for AI chatbot, increasing task completion 15% through customer portal redesign based on usability testing.

3. Mentored designers on prototyping and presented at 3 conferences on human-centered methodologies.

4. Drove the development of user interfaces for Samsung's recognizable mobile apps by collaborating with product managers.

5. Spearheaded digital transformation initiatives centered on design thinking and customer engagement.

Visio HQ

Chief Visionary Officer

Executive Chairman

⭐ Achieved 89% customer satisfaction rate and NPS of 65 by delivering solutions that work to more than 30 clients in 7 countries🎯 Streamlined over 15 startups and medium enterprises (SMEs) into successful business models and organisations through Visio HQ Framework for StartupDevelopment Consultancy, 2016.

👌 Empowered over 100 students, young entrepreneurs and business executives to transform their lives and leadership through personal assessment, work-life planning and career development.

🌍 Launched “The Best Me” Personal Empowerment Program (2017) and coached 12 clients by conducting personal assessments and developing purposeful life plans and practices.

Principal Consultant

Founder

Visio Group International

🌍 Lanched Visio Group, an expert network of over 38 partners and associates who are researchers, data analysts, educators, coaches, and consultants.

⚙️ Developed a learning organization with capabilities spanning personal development and leadership, entrepreneurship, technology, business, and management.

Center for Creative Leadership

Helping develop thriving, future-ready organizations in the Caribbean with world-class leadership solutions.

Channel Partner

Associate Faculty

Leadership Consultant

Pilea - Integrative Coaching for Businesses and Leaders

Leadership Coach

📋 Co-created the 'Pilea 360' Leadership Assessment.

👨🏽‍🏫 Delivered a masterclass on Wellbeing Well Done to Pilea's Coaching Network.

Assessment Analyst

Public Sector Transformation and Modernisation Division

I had the honour of leading the design, implementation and evaluation of the Government's Integrative Transformation and Change Management Strategy for modernization initiatives; helping public sector leaders and managers to effectively navigate the process of change.

Key Achievements:
✅  Implemented Change Portfolio Management System to enhance the monitoring and evaluation of public sector transformation and modernization initiatives.

🎯  Designed the Government's Integrative Transformation and Change Management Strategy for Public Sector Modernization.

📋  Conducted the first comprehensive Change Management Assessment of the Public Sector Transformation and Modernization Programme (PSTMP).

Modernization Specialist - Industrial/Organizational Psychology

International University of the Caribbean

🎓 95% pass in research papers and theses.

✅ Organized and facilitated the first Research and Communication in Psychology Workshop for psychology undergraduates.

✅ Introduced mock proposal defence for undergraduate research projects.

Research Supervisor

🎓 80% pass rate for final examinations.

🧠 Developed, delivered and evaluated courses in Caribbean Psychology, Psychometrics, and Experimental Methods, and supervised research projects and theses. 

🖥️ Introduced Google Classroom and online learning for undergraduate psychology program; facilitating virtual lectures, tutorials and assignment management.

Lecturer of Research in Psychology

University Hospital of the West Indies (UHWI)

🎯  Develop the Hospital Corporate Operational Plan (2019/20 - 2020/21) financial year.

✅ Developed and aligned the Hospital's strategic and operations planning framework with the Government's Medium Terms Results-Based Budget (MTRBB) Approach.

⚙️ Conducted performance review of corporate strategy and operations for the 2018/19 - 2019/20 period.

Organizational Consultant - Strategic Planning & Performance Evaluation

Bahia Principe Hotels & Resorts

⚙️ Transformed the HR and Development Department; rebranding as people-centric, reviewing the HR Strategy and Operational Plan, and initiating the relocation of the HR Office.

✅ Restructured of the HR Organization, Entertainment Department, Security Directorate and the Ground’s Department to meet the dynamic needs of the staff.

💼 Launched the Bahia Careers Expo 2018 in collaboration with the St. Ann Police Community Safety and Security Branch, which resulted in enhanced community integration and relations.

Assistant Director, Internal Organization & Corporate Social Responsibility

Heart Trust National Training Agency

📄 Designed, delivered and evaluated training programs in personal development, professionalism and customer service delivery for companies and institutions that contract the services of the Agency.

🧑🏾‍🏫 Trained over 200 staffers in Customer Service Excellence for the Business Process Outsourcing (BPO) industry.

🤲🏽 Inspired over 1,000 youth with personal and professional development talks in preparation for summer internships organised by the National Youth Service (NYS).

Training Consultant

University Hospital of the West Indies

🎯 Improved healthcare administration and business performance through strategy development, operational and budgetary alignment, as well as results monitoring and evaluation.

⚙️ Transformed the Finance Department by collaborating with HR to re-structure the Finance and General Accounting functions; reflecting a strategically aligned and agile organisation.

✅ Streamlined healthcare administration and management by developing corporate and senior executive work plans.

👌 Helped over 20 executives and emerging leaders advance their professional development and build successful careers!

Executive Advisor - Corporate Strategy & Organisational Development

Founder & CVO at Visio HQ | helping visionaries and their teams excel by learning leadership #JoinVisio

A leadership strategist with two decades of experience working with local and global brands on organizational effectiveness, leadership development, and change.

I help leaders make work meaningful, profitable and impactful. 

My mission is to make transformational leadership education accessible, affordable, and actionable for one million Caribbean people by 2040.

I'm always looking for new and exciting opportunities, and I welcome any connections that can help me build transformational capabilities within the Caribbean region. I'm passionate about exploring transformational leadership, change management and resilience in this dynamic and culturally rich context. 

Let's connect and explore how we can collaborate to achieve your goals and drive meaningful change.

Mark-Odean Grant

A few months off social media will teach you a lot about yourself.
And one of the biggest lessons for me was this: a pivot isn’t starting over.

Who said you can't become a consulting psychologist at 40?!

I’ve spent some time quietly reflecting and reworking my career. Not because things were falling apart, but because I knew I needed a different kind of alignment. And somewhere in that process, I caught myself thinking, “Is it too late for this?”

Some feedback from my coach this week helped me with the reframe that I needed: I wasn’t abandoning a lane' I was finally seeing how all my lanes connect!

Sometimes stepping back shows you the pattern your life has been forming all along. You realize the work you’ve done still counts, even when the direction shifts. And most pivots aren’t really detours; they’re integrations.

If you’re in a quiet pivot of your own, here’s what helped me get unstuck:

1) Stop assuming you’re behind. You’re comparing your draft to someone else’s highlight reel.

2) Name what you’re building. Clarity makes the next step obvious.

3) Let trusted voices mirror you. Sometimes others can see your trajectory more clearly than you can.

If you’ve ever stepped back from your career to rethink your direction, what did you learn about yourself?

I’m curious to hear your experience.

Founder at Visio Group | work-life for the future

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Mukesh Bakshi

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mark-Odean Grant's LinkedIn Performance

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