The Chief Excellence Officer™️ Academy

I teach and coach frontline managers to how to build an operating system that transforms strategy into excellence through their team.


ACCOMPLISHMENTS
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1
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Invented the OKR Quality Matrix, a tool used by managers in hundreds of companies to craft OKRs that measure what really matters.

2
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Invented the OKR Activation Canvas, a tool used by managers in hundreds of companies to create operational clarity and link it to the strategic clarity brought by OKRs.

3
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Creator of the following online programs:

• Questexcellence: The OKR Accelerator for Managers.
• Zero⭕️ → 🟢OKR Playbook for Managers

4
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Author of "How to Activate OKRs - The 3 Step Uplift Protocol That Determines OKRs That Get Accomplished From Those That Languish"

Founder

AFRINIC

Scale and integrate AFRINIC's training offerings into a capacity development and professional services program from strategy development to execution and quality control.


ACCOMPLISHMENTS
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1
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Built afrinic.academy, a bilingual e-learning platform used by 4700+ engineers from over 80 countries with a median course Net Promoter Score (NPS) of 47 by developing all the required skills in-house, saving the company $250,000/annum.

2
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Designed & launched the company's cohort-based course (“Zero to IPv6 Certified in 21 days”), which has received a median NPs of 57 from 2500+ engineers from 61 countries by implementing Agile Instructional Design.

3
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Invented the Deployathon, which helps 150+ network operators to achieve 400+ IPv6 & RPKI deployment milestones yearly.


4
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Launched certi6.io, the only bilingual IPv6 Forum Gold Certified certification with a 3-person team by implementing 4DX (the 4 Disciplines of Execution) creating a 500-question bank covering all 6 Bloom levels within 1 year.

5
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Built my team into the company’s model for operational excellence by implementing 11 ISO 9001:2015-certified processes to a median maturity level of 7 on a 10-point scale.

6
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Drove adoption of OKRs as the company's strategy execution framework across 80% of teams by facilitating a 5-day leadership retreat.

7
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Designed the U-Connect partnership program and onboarded 17 universities in 3 countries to train 250 post-graduate students.

8
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Earned an induction into the global IPv6 Forum Hall of Fame as an evangelist by training and advocacy of 7000+ engineers in 70+ countries.

Head of Capacity Building

Research, design and develop training courses to promote next generation (IPv6) Internet technology development in Africa. Targeting network engineers, governments and business executives.


ACCOMPLISHMENTS


1
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Created the IPv6 Forum Certified Systems Engineer program by analysing gaps in the current certification offerings with respect to systems engineer’s job requirements. 

2
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Developed a program which trained at least 600 engineers across 16 countries with a median NPS of 70 each year by designing curricula, building a team and standardising processes.

3
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Grew demand 550% and participants’ satisfaction 60%(from 2010 levels) through systematic analysis and implementation of workshop feedback in key areas of trainers’ delivery, content and event logistics. 

4
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Designed a testbed that's been used by over 50,000 engineers through 15 labs on 4 continents by standardising an architecture that integrates virtual machines to physical routers.

5
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Secured $150K from the European Commission (6Deploy project) by showcasing the excellent ratings (median NPS of 70) we were consistently getting from 600+ engineers each year.

6
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Cut per workshop costs by 60% ($65k p.a) while increasing duration from 3 to 4 days by creating a course experience for which all partners were willing to sponsor all fixed costs and 25% of travel costs each year.

7
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Created the world’s first IPv6 Strategy & Planning course, which has been taken by 500 executives with a median NPS of 82 by analysing the implications of IPv4 exhaustion and IPv6 through the lenses of the business and mission model canvas.

8
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Delivered a keynote presentation to 500 tech leaders, including 7 gov't ministers, at the African Development Bank's first Ministerial Forum on ICT Integration in Education (2013).

9
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Rated “Excellent” on all KPIs for trainers by at least 90% of all course participants by continuously adapting my delivery based on course feedback.

Training Manager

UNDP

During this brief stint, I developed the agency's IT strategic plan to leverage IT in medical records management, improving interest in and access to education in order to support the MDGs.

ICT Coordinator

Ahmadu Bello University - Zaria

Manage the development evolution of a 7000+ node  IP network.

ACCOMPLISHMENTS.
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1
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Cut network outages by 80%  by redesigning the internal network to replace multiple levels of internal address sharing (NAT) with dynamic routing using OSPF.

2
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Created the university’s Standards for Networking & Documentation policy which improved IT contract sustainability by ≥ 50% and was adopted by 20 other universities.

3
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Increased project post-handoff success by 50% by creating standardised templates for documenting the work done by contractors.

4
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Designed and implemented the university’s first traffic monitoring system, increasing networking traffic visibility by 95% using free open-source software.

5
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Wrote “The Ntop User’s Guide”, which was used by 4000+ engineers worldwide to get started with free open-source traffic monitoring using the ntop utility. 

6
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Designed and installed a 75 access-point enterprise WiFi network which served 1,500 nodes on time and on budget as proof of concept of my undergraduate project.

7
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

8
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Led the development of the first network services strategic plan by facilitating SWOT & goal-setting brainstorming sessions. 

9
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Increased adoption of Linux on the desktop by 100% within the team by modelling Ubuntu’s functional & aesthetic elegance. 

10
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Implemented eGroupware to enhance internal collaboration, resulting in a 60% decrease in email reliance and a 57% increase in productivity.

Systems Analst/Network Engineer

Nigerian Network Operators' Group (ngNOG)

Objective: promote effectiveness use of ICTs in the Nigerian universities through training.

ACCOMPLISHMENTS

1
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Co-authored (with Prof. Len Liverpool and Geraldine Daloengg) “Guide to ICT Policy & Strategy for African Higher Educational Institutions” to help ≥ 500 universities in Africa develop effective IT strategies. 

2
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

3
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Selected as one of 7 trainers in Nigeria that reviewed the curriculum and strategic plan of Nigerian Network Operators’ Group. I introduced mind mapping to the group and led its use in brainstorming sessions.

Instructor (volunteer)

Kaduna Business School

Led organization´s IT development and general innovation, developed and taught IT-Business Integration, Six Sigma & Project Management executive development courses and consulting jobs.


ACCOMPLISHMENTS
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1
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Designed and implemented an engagement campaign across 5 states, which would later become the Nigerian Research & Education Network, by recruiting and leading a 5 team of former bosses & professors.

2
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Rated “Excellent” on all KPIs  by at least 60% of ≥1000 executives in Project Management & Lean Six Sigma executive education courses by experimenting with different delivery methods.

3
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Mapped 7 core processes at the military ordnance factory in Kaduna, setting the stage for Six Sigma implementation, which doubled factory output without increasing CAPEX.  

4
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Delivered the inaugural presentation (“Internet Business Intelligence”) at the school’s launch, attracting an “Excellent” rating from 90% of the 25 participants.

5
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Raised the median score of presentation quality for executive education content from 40% to 91% by pioneering the use of movie clips within slides & case studies.

6
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Raised the quality of the school’s presentations by 60% by designing standard presentation templates & modelling engaging presentations to the other instructors.

7
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Developed the proposal that won the school its first in-house training contract for 75 senior staff of the Nigerian College of Aviation Technology.

Management Consultant & IT Coordinator

WWL Ltd

Responsible for developing proposals to client solutions, managed a 25 node CyberCafe network and providing technical support to clients. 


ACCOMPLISHMENTS
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1
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Raised equipment uptime by 60% by implementing a rigorous Friday night maintenance schedule.

2
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Implemented an email system that served 500 staff of the Energy Commission of Nigeria by using Sendmail deployed on RedHat Linux. 

3
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Boosted cybercafe revenue by $10,000/month by using  Windows Registry hacks to prevent bypass of the billing software to steal Internet services. 

4
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Performed routine maintenance of 120 PCs in three cities (Jos, Gombe & Yola) over 3 days for First Bank of Nigeria.

Junior IT Consulting & Support Engineer [Internship]

Do you believe the best way to motivate a team is to get them to experience #excellence? then you'd love working with and for me. 

I created certi6.io (with a team of two) - the world's only bilingual IPv6 certification platform. I have trained over 3000 executives, managers and engineers in over 40 countries.

I design and implement systems that:

💎 Inspire people to do work that fills them with pride, producing services that clients adore.

💎 Produce learning experiences that captivate and drive people to flourish.

💎 Take the guesswork out of strategy execution.

Check https://www.perfexcellence.com for my resources and services.

Mukom Tamon

Systems Planning & Analysis

NATO ACT Innovation Hub

Caffeine Interactive Technologies

UX Consultant

EmployBridge

• Launched a digital talent experience with a simplified user journey, slashing apply and interview scheduling times by 50% and onboarding time by 25%.
• Orchestrated the launch of 7 strategic brand sites on WordPress in 4 months, reducing time to delivery by 30% - as a result, SEO initiated their critical acquisition strategies three months earlier.
• Directed the design of 8+ essential enhancements to the candidate journey for seven mobile apps – this included the introduction of job search to resolve a critical pain point in the app experience for candidates.
• Oversaw overhaul of the user experience of the Time Collection Engine based on comprehensive discovery and validation research by the UX research and product design teams - the final solution achieved a 95% score in UAT.
• Promoted capabilities of the Product Design and Research teams, acquiring five new projects strategically aligned with enterprise initiatives.

Sr Manager of UX

Product Design Manager

Ferguson Enterprises

• Directed the transformation of the user experience throughout the checkout process on Ferguson.com, complemented by rigorous user testing of an innovative single-page checkout - cutting checkout time by 14% with a 4% boost in conversions.
• Spearheaded the design of enterprise-critical Ferguson app, going from kickoff to production MVP in 5 months; secured 1.8K+ downloads during a 30-day targeted pilot, generating $3M+ in sales.
• Orchestrated the overhaul of the customer online account creation experience using insights uncovered in discovery to deliver a streamlined experience (4+ different forms to 1 form) and a new business process flow, resulting in a 94% time reduction for customer access to their online account.
• Initiated using modern dev frameworks by visual designers, achieving a 300% increase in output of merchandising assets - team capability was essential for the “Shop By Job” initiative, which generated $1.3M+ monthly after launch.
• Co-founded A/B testing governance guild with Merchandising, Product, and Data Science, boosting A/B testing adoption by 300%.
• Oversaw the conception and implementation of the Ferguson design system, eliminating 60% of design bugs and slashing design time by 30% when using existing components.

UX Manager

Market America

• Galvanized a team of 13 designers, achieving the consistent delivery of 50+ high-quality merchandising assets per week and multiple innovative feature launches for our catalog of B2C and B2C sites every six months.
• Orchestrated the design and launch of the company’s first coordinated holiday digital campaign across 30+ global brands, achieving a 25% increase in sales.
• Directed the digital execution of the TLS brand refresh with an overhaul of the website design and delivery of 50+ marketing and merchandising assets in 3 languages, achieving a successful launch in 3 primary countries.
• Initiated the overhaul of transactional emails using components and variables to automate the creation of 60+ permutations of 30+ transactional email types, eliminating 75% of transactional email backlog tickets for design.

Associate Director of UX and Design

American Casino & Entertainment Properties

• Launched the first mobile-friendly site, achieving a 150% increase in mobile booking conversions for three Las Vegas casino properties.
• Executed the digital strategy for $2M ace | PLAY players club rebranding with the critical design and launch of a new mobile app and overhaul of websites, casino floor kiosks, and 30+ critical digital marketing assets.

UX Designer

Structure Studios

• Designed User Interface elements for two software programs. This included complete GUI mock-ups, buttons, and other art and interface assets for new software programs and revisions of existing programs.
• Created a new online help system that delivered a more user-friendly self-help solution for customers. This included reorganizing content based on customer needs.
• Coordinated with the project manager, programming team, and art team on art and design deliverables.

UI and Graphic Designer

I'm a relentlessly curious and outcome-driven Design Leader with over a decade of expertise in shaping remarkable user experiences that fuel brand engagement and revenue growth. With a proven record of translating business goals into strategic user experience solutions, I bring a blend of creativity, data-driven decision-making, a bias for action, and team leadership. My journey is marked by driving omnichannel excellence, championing design thinking, and fostering team growth.

Notable achievements include:
● Led a high-performing cross-functional UX team at Employbridge that crafted a groundbreaking digital talent experience, slashing application and onboarding times by 50% and 25%, respectively.
● Overseeing strategic optimizations to the B2B digital experience at Ferguson, resulting in a 14% reduction in checkout time, boosting conversions by 4%.
● Spearheading the design of a new app at Ferguson, garnering 1.8K downloads and generating ~$3M in sales during a pilot.
● Aligned team of 13 designers at Market America to their strengths and career goals, resulting in increased throughput and quality of product and marketing designs for 40 global B2C and B2B brands.
● Amplified mobile booking conversions by 150% by delivering the first mobile-optimized sites for four casino properties at American Casino & Entertainment Properties.

I dedicate most of my free time to my two wonderful girls, who continue to challenge and delight. I contribute to the growth of the design community as a mentor with ADPList and a board member at UXPA Norfolk. When I unwind, I listen to my favorite podcasts Pivot, The Prof G Podcast, and Finding Our Way.

I'm energized by opportunities that let me continue to shape exceptional user experiences, foster curiosity, and embrace new challenges. If you want to collaborate, innovate, or connect, please contact me at 👉 farmok@gmail.com. Let's explore bold ways to enrich human experiences together.

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Mukom Tamon

Farid Mokraoui

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