The Chief Excellence Officer™️ Academy

I teach and coach frontline managers to how to build an operating system that transforms strategy into excellence through their team.


ACCOMPLISHMENTS
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1
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Invented the OKR Quality Matrix, a tool used by managers in hundreds of companies to craft OKRs that measure what really matters.

2
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Invented the OKR Activation Canvas, a tool used by managers in hundreds of companies to create operational clarity and link it to the strategic clarity brought by OKRs.

3
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Creator of the following online programs:

• Questexcellence: The OKR Accelerator for Managers.
• Zero⭕️ → 🟢OKR Playbook for Managers

4
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Author of "How to Activate OKRs - The 3 Step Uplift Protocol That Determines OKRs That Get Accomplished From Those That Languish"

Founder

AFRINIC

Scale and integrate AFRINIC's training offerings into a capacity development and professional services program from strategy development to execution and quality control.


ACCOMPLISHMENTS
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1
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Built afrinic.academy, a bilingual e-learning platform used by 4700+ engineers from over 80 countries with a median course Net Promoter Score (NPS) of 47 by developing all the required skills in-house, saving the company $250,000/annum.

2
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Designed & launched the company's cohort-based course (“Zero to IPv6 Certified in 21 days”), which has received a median NPs of 57 from 2500+ engineers from 61 countries by implementing Agile Instructional Design.

3
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Invented the Deployathon, which helps 150+ network operators to achieve 400+ IPv6 & RPKI deployment milestones yearly.


4
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Launched certi6.io, the only bilingual IPv6 Forum Gold Certified certification with a 3-person team by implementing 4DX (the 4 Disciplines of Execution) creating a 500-question bank covering all 6 Bloom levels within 1 year.

5
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Built my team into the company’s model for operational excellence by implementing 11 ISO 9001:2015-certified processes to a median maturity level of 7 on a 10-point scale.

6
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Drove adoption of OKRs as the company's strategy execution framework across 80% of teams by facilitating a 5-day leadership retreat.

7
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Designed the U-Connect partnership program and onboarded 17 universities in 3 countries to train 250 post-graduate students.

8
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Earned an induction into the global IPv6 Forum Hall of Fame as an evangelist by training and advocacy of 7000+ engineers in 70+ countries.

Head of Capacity Building

Research, design and develop training courses to promote next generation (IPv6) Internet technology development in Africa. Targeting network engineers, governments and business executives.


ACCOMPLISHMENTS


1
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Created the IPv6 Forum Certified Systems Engineer program by analysing gaps in the current certification offerings with respect to systems engineer’s job requirements. 

2
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Developed a program which trained at least 600 engineers across 16 countries with a median NPS of 70 each year by designing curricula, building a team and standardising processes.

3
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Grew demand 550% and participants’ satisfaction 60%(from 2010 levels) through systematic analysis and implementation of workshop feedback in key areas of trainers’ delivery, content and event logistics. 

4
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Designed a testbed that's been used by over 50,000 engineers through 15 labs on 4 continents by standardising an architecture that integrates virtual machines to physical routers.

5
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Secured $150K from the European Commission (6Deploy project) by showcasing the excellent ratings (median NPS of 70) we were consistently getting from 600+ engineers each year.

6
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Cut per workshop costs by 60% ($65k p.a) while increasing duration from 3 to 4 days by creating a course experience for which all partners were willing to sponsor all fixed costs and 25% of travel costs each year.

7
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Created the world’s first IPv6 Strategy & Planning course, which has been taken by 500 executives with a median NPS of 82 by analysing the implications of IPv4 exhaustion and IPv6 through the lenses of the business and mission model canvas.

8
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Delivered a keynote presentation to 500 tech leaders, including 7 gov't ministers, at the African Development Bank's first Ministerial Forum on ICT Integration in Education (2013).

9
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Rated “Excellent” on all KPIs for trainers by at least 90% of all course participants by continuously adapting my delivery based on course feedback.

Training Manager

UNDP

During this brief stint, I developed the agency's IT strategic plan to leverage IT in medical records management, improving interest in and access to education in order to support the MDGs.

ICT Coordinator

Ahmadu Bello University - Zaria

Manage the development evolution of a 7000+ node  IP network.

ACCOMPLISHMENTS.
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1
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Cut network outages by 80%  by redesigning the internal network to replace multiple levels of internal address sharing (NAT) with dynamic routing using OSPF.

2
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Created the university’s Standards for Networking & Documentation policy which improved IT contract sustainability by ≥ 50% and was adopted by 20 other universities.

3
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Increased project post-handoff success by 50% by creating standardised templates for documenting the work done by contractors.

4
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Designed and implemented the university’s first traffic monitoring system, increasing networking traffic visibility by 95% using free open-source software.

5
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Wrote “The Ntop User’s Guide”, which was used by 4000+ engineers worldwide to get started with free open-source traffic monitoring using the ntop utility. 

6
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Designed and installed a 75 access-point enterprise WiFi network which served 1,500 nodes on time and on budget as proof of concept of my undergraduate project.

7
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

8
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Led the development of the first network services strategic plan by facilitating SWOT & goal-setting brainstorming sessions. 

9
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Increased adoption of Linux on the desktop by 100% within the team by modelling Ubuntu’s functional & aesthetic elegance. 

10
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Implemented eGroupware to enhance internal collaboration, resulting in a 60% decrease in email reliance and a 57% increase in productivity.

Systems Analst/Network Engineer

Nigerian Network Operators' Group (ngNOG)

Objective: promote effectiveness use of ICTs in the Nigerian universities through training.

ACCOMPLISHMENTS

1
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Co-authored (with Prof. Len Liverpool and Geraldine Daloengg) “Guide to ICT Policy & Strategy for African Higher Educational Institutions” to help ≥ 500 universities in Africa develop effective IT strategies. 

2
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

3
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Selected as one of 7 trainers in Nigeria that reviewed the curriculum and strategic plan of Nigerian Network Operators’ Group. I introduced mind mapping to the group and led its use in brainstorming sessions.

Instructor (volunteer)

Kaduna Business School

Led organization´s IT development and general innovation, developed and taught IT-Business Integration, Six Sigma & Project Management executive development courses and consulting jobs.


ACCOMPLISHMENTS
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1
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Designed and implemented an engagement campaign across 5 states, which would later become the Nigerian Research & Education Network, by recruiting and leading a 5 team of former bosses & professors.

2
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Rated “Excellent” on all KPIs  by at least 60% of ≥1000 executives in Project Management & Lean Six Sigma executive education courses by experimenting with different delivery methods.

3
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Mapped 7 core processes at the military ordnance factory in Kaduna, setting the stage for Six Sigma implementation, which doubled factory output without increasing CAPEX.  

4
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Delivered the inaugural presentation (“Internet Business Intelligence”) at the school’s launch, attracting an “Excellent” rating from 90% of the 25 participants.

5
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Raised the median score of presentation quality for executive education content from 40% to 91% by pioneering the use of movie clips within slides & case studies.

6
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Raised the quality of the school’s presentations by 60% by designing standard presentation templates & modelling engaging presentations to the other instructors.

7
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Developed the proposal that won the school its first in-house training contract for 75 senior staff of the Nigerian College of Aviation Technology.

Management Consultant & IT Coordinator

WWL Ltd

Responsible for developing proposals to client solutions, managed a 25 node CyberCafe network and providing technical support to clients. 


ACCOMPLISHMENTS
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1
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Raised equipment uptime by 60% by implementing a rigorous Friday night maintenance schedule.

2
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Implemented an email system that served 500 staff of the Energy Commission of Nigeria by using Sendmail deployed on RedHat Linux. 

3
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Boosted cybercafe revenue by $10,000/month by using  Windows Registry hacks to prevent bypass of the billing software to steal Internet services. 

4
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Performed routine maintenance of 120 PCs in three cities (Jos, Gombe & Yola) over 3 days for First Bank of Nigeria.

Junior IT Consulting & Support Engineer [Internship]

Do you believe the best way to motivate a team is to get them to experience #excellence? then you'd love working with and for me. 

I created certi6.io (with a team of two) - the world's only bilingual IPv6 certification platform. I have trained over 3000 executives, managers and engineers in over 40 countries.

I design and implement systems that:

💎 Inspire people to do work that fills them with pride, producing services that clients adore.

💎 Produce learning experiences that captivate and drive people to flourish.

💎 Take the guesswork out of strategy execution.

Check https://www.perfexcellence.com for my resources and services.

Mukom Tamon

John Deere

Product strategy, roadmap, success metrics, value quantification, OKRs, user/stakeholder engagement, release planning. Investment prioritization, backlog management, frequent check-ins against value goals. User research to identify needs, data analysis, to refine persona. Progress tracking, data driven decisions to eliminate waste, minimize risk and to build what matters for maximizing value.
Supporting team thru maintaining alignment and promoting innovation, discovery and UX upskilling to build customer centricity. Working with global teams across Deere locations for OKR scaling. Advancing product management and customer centricity practices by educating PMs and teams.

Product Manager

Conceptualized, influenced to establish, and led product coaching. Helped product leaders and teams strengthening customer centricity using OKRs/KPIs, Discovery, Persona, Journey Mapping, User Interviews, Value Stream Mapping, Success Metrics, UX practices. Ten weeks of group and individual immersive product coaching to help build right thing in right way at speed to generate effective and efficient product experience. OKR tool adoption program for quality OKRs integrated in daily work.
Build less, build right, build fast – build what matters! Enabling transformation for seamless effective Agility beyond IT- in partnership with UX, tech and process champions to establish sustainable change at pace.

Product & OKR Coach

Principal Global Services

Engineering culture transformation. Building right thing in right away to generate distinguishing product experiences. Coaching leaders and teams in Dojo on Product Mindset, Discovery, Journey mapping, VSM, OKR, Lean, Agile, DevOps, Product Metrics. Self-sustainable change scaling across organization.

Learnt and helped teams build muscle memory through 'Dojo', CoP and coaching engagements to serve customers and stakeholders with innovative products/services. Enabled transformation for adoption of engineering culture, product mindset, design thinking, lean and agile product development practices.

Product/Agile Coach (Lead Consultant)

Led the portfolio in the capacity of RTE role during SAFe adoption across. Along side, contributed as co-trainer in part time Agile Coach capacity for delivering Agile101, SAFe, Scrum and Kanban trainings, mentoring and coaching engagements. Coaching to SMs and POs.

People leader for 3 scrum teams and partnered with on-site RTEs to help trains execute on track effectively. This included main focus on Delivery, Risk, Incidents, Release Management in addition to passion towards coaching, CoP and CSR initiatives at organization level.

Agile Coach/SAFe RTE (Sr. Consultant)

Scrum adoption in SM role by collaborating with fellow SMs, coaches and leaders to enable open, transparent and constructive discussions among team members. Conceptualized XP practices and coaching. Collaborated with PO, team, leaders for facilitating grooming, planning, stand ups, SoS, retro ceremonies.

Contributed to Org and Unit HLIs - Discipline, Mainframe Technology Maturity, setting up ITeS operations from offshore location, guidelines for co-managed teams, people development forum. Contributed towards release, risk, capacity planning and mitigation to generate fast and sustainable delivery momentum.

Scrum Master (Project Delivery Lead)

Led prod support for multiple systems with varied technologies and stakeholders. Implemented R&R frameworks. Contributed in new process development for increased efficiency, enhanced outcome. Facilitated scrum ceremonies. Partnered across to enrich agile adoption and value. Drove metrics changes.

Facilitated sprint review/demo. Communication, follow-up, negotiation, prioritization and reporting done to indicate risks, opportunities, progress. Proposed automation and tech debt removal using the data.

Scrum Master (Team Lead)

Played off-shore SPOC role for the tasks’ executions. Worked together with fellow developers and QA on team and handled communicating the tasks status and query resolution. In later stage, participated with seniors in requirement gathering discussions with the business counterparts.

Created HLD/DLD based on the scope and requirements in alignment with SOLA guidelines. Contributed to enrich COBOL, JCL and Concurrency coding standards. Focused more on peer code review.

Senior Application Developer

Mainframe development and designing (COBOL, JCL, DB2). Coding, unit and integration testing. JCL concurrency project. Supported functional, non-functional and performance testing under guidance of Tech/QA leads, BAs, Architects. Self and peer code review as per standards.

Mainframe Application Developer

Xansa plc 

Mainframe development and designing (COBOL, JCL, DB2). Coding, unit and integration testing. Supported functional, non-functional and performance testing under guidance of Tech/QA leads, BAs, Architects. Self and peer code review as per standards.

GHARDA CHEMICALS LIMITED

Graduate Engineer Trainee

Customer-centric, value-driven team member with 18 years of experience in IT and digital product management. Specialized in Product Management, Agile transformations and UX. Proven track record of leading large-scale transformation initiatives, OKRs implementation and driving innovation to deliver high-impact customer-centric solutions that meet business objectives.

Product Strategy: Guided development of product canvas, product strategy, annual goals, roadmaps, quarterly prioritization, backlog refinements and release planning.
Product Innovation: Led development of automation, GenAI solutions, resulting in increased customer satisfaction and operational efficiency.
Stakeholder Engagement: Worked closely with business stakeholders, vendors,  and leaders to set vision, roadmaps and priorities with an average NPS of 75.
User and Market Research: Partnered with UX researchers to conduct user and market research for multiple products.
Customer Centricity: Introduced design thinking and UX principles to multiple products, improving user and employee experience across products.
Product Coaching: Led a team of 5 Product and UX coaches to elevate product practices across the organization of 60+ product managers and 12+ coaches.
OKR Implementation: Championed Objectives and Key Result adoption across 250+ products, and 2000+ colleagues to improve alignment and strategic outcomes.
Frameworks and Tools: Scrum, Kanban, ScrumBan, Scrum@Scale, SAFe, Waterfall, JIRA, Confluence, ServiceNow, Rally, Quantive, SharePoint, AppTio.
Agile Coaching: Provided agile training, mentoring, consulting, and coaching to 800+ folks, fostering a culture of continuous improvement and iterative development.
Transformation Leadership: Led large-scale transformation program for a team of 600+ to enrich processes, collaboration, and improve overall business agility.
Team Management: Led 8 teams (100+ people) in various roles such as Tech Lead, Team Lead, Scrum Master, and Delivery Manager, ensuring high-quality software solutions and user experiences.
Application Development: Developed and maintained IBM Mainframe solutions ensuring system reliability, quality, performance and support.
Community Engagement: Participated in 5+ panel discussions. Contributions towards CSR, ProductTank, Agile Network India Communities of Practice.
Blogs and Articles: Published more than 10 articles on LinkedIn and 7+ internally on topics related to agile, product discovery, volunteering and self-development. Published the discovery framework for digital products.

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Mukom Tamon

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