The Chief Excellence Officer™️ Academy

I teach and coach frontline managers to how to build an operating system that transforms strategy into excellence through their team.


ACCOMPLISHMENTS
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1
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Invented the OKR Quality Matrix, a tool used by managers in hundreds of companies to craft OKRs that measure what really matters.

2
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Invented the OKR Activation Canvas, a tool used by managers in hundreds of companies to create operational clarity and link it to the strategic clarity brought by OKRs.

3
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Creator of the following online programs:

• Questexcellence: The OKR Accelerator for Managers.
• Zero⭕️ → 🟢OKR Playbook for Managers

4
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Author of "How to Activate OKRs - The 3 Step Uplift Protocol That Determines OKRs That Get Accomplished From Those That Languish"

Founder

AFRINIC

Scale and integrate AFRINIC's training offerings into a capacity development and professional services program from strategy development to execution and quality control.


ACCOMPLISHMENTS
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1
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Built afrinic.academy, a bilingual e-learning platform used by 4700+ engineers from over 80 countries with a median course Net Promoter Score (NPS) of 47 by developing all the required skills in-house, saving the company $250,000/annum.

2
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Designed & launched the company's cohort-based course (“Zero to IPv6 Certified in 21 days”), which has received a median NPs of 57 from 2500+ engineers from 61 countries by implementing Agile Instructional Design.

3
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Invented the Deployathon, which helps 150+ network operators to achieve 400+ IPv6 & RPKI deployment milestones yearly.


4
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Launched certi6.io, the only bilingual IPv6 Forum Gold Certified certification with a 3-person team by implementing 4DX (the 4 Disciplines of Execution) creating a 500-question bank covering all 6 Bloom levels within 1 year.

5
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Built my team into the company’s model for operational excellence by implementing 11 ISO 9001:2015-certified processes to a median maturity level of 7 on a 10-point scale.

6
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Drove adoption of OKRs as the company's strategy execution framework across 80% of teams by facilitating a 5-day leadership retreat.

7
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Designed the U-Connect partnership program and onboarded 17 universities in 3 countries to train 250 post-graduate students.

8
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Earned an induction into the global IPv6 Forum Hall of Fame as an evangelist by training and advocacy of 7000+ engineers in 70+ countries.

Head of Capacity Building

Research, design and develop training courses to promote next generation (IPv6) Internet technology development in Africa. Targeting network engineers, governments and business executives.


ACCOMPLISHMENTS


1
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Created the IPv6 Forum Certified Systems Engineer program by analysing gaps in the current certification offerings with respect to systems engineer’s job requirements. 

2
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Developed a program which trained at least 600 engineers across 16 countries with a median NPS of 70 each year by designing curricula, building a team and standardising processes.

3
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Grew demand 550% and participants’ satisfaction 60%(from 2010 levels) through systematic analysis and implementation of workshop feedback in key areas of trainers’ delivery, content and event logistics. 

4
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Designed a testbed that's been used by over 50,000 engineers through 15 labs on 4 continents by standardising an architecture that integrates virtual machines to physical routers.

5
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Secured $150K from the European Commission (6Deploy project) by showcasing the excellent ratings (median NPS of 70) we were consistently getting from 600+ engineers each year.

6
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Cut per workshop costs by 60% ($65k p.a) while increasing duration from 3 to 4 days by creating a course experience for which all partners were willing to sponsor all fixed costs and 25% of travel costs each year.

7
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Created the world’s first IPv6 Strategy & Planning course, which has been taken by 500 executives with a median NPS of 82 by analysing the implications of IPv4 exhaustion and IPv6 through the lenses of the business and mission model canvas.

8
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Delivered a keynote presentation to 500 tech leaders, including 7 gov't ministers, at the African Development Bank's first Ministerial Forum on ICT Integration in Education (2013).

9
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Rated “Excellent” on all KPIs for trainers by at least 90% of all course participants by continuously adapting my delivery based on course feedback.

Training Manager

UNDP

During this brief stint, I developed the agency's IT strategic plan to leverage IT in medical records management, improving interest in and access to education in order to support the MDGs.

ICT Coordinator

Ahmadu Bello University - Zaria

Manage the development evolution of a 7000+ node  IP network.

ACCOMPLISHMENTS.
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1
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Cut network outages by 80%  by redesigning the internal network to replace multiple levels of internal address sharing (NAT) with dynamic routing using OSPF.

2
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Created the university’s Standards for Networking & Documentation policy which improved IT contract sustainability by ≥ 50% and was adopted by 20 other universities.

3
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Increased project post-handoff success by 50% by creating standardised templates for documenting the work done by contractors.

4
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Designed and implemented the university’s first traffic monitoring system, increasing networking traffic visibility by 95% using free open-source software.

5
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Wrote “The Ntop User’s Guide”, which was used by 4000+ engineers worldwide to get started with free open-source traffic monitoring using the ntop utility. 

6
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Designed and installed a 75 access-point enterprise WiFi network which served 1,500 nodes on time and on budget as proof of concept of my undergraduate project.

7
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

8
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Led the development of the first network services strategic plan by facilitating SWOT & goal-setting brainstorming sessions. 

9
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Increased adoption of Linux on the desktop by 100% within the team by modelling Ubuntu’s functional & aesthetic elegance. 

10
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Implemented eGroupware to enhance internal collaboration, resulting in a 60% decrease in email reliance and a 57% increase in productivity.

Systems Analst/Network Engineer

Nigerian Network Operators' Group (ngNOG)

Objective: promote effectiveness use of ICTs in the Nigerian universities through training.

ACCOMPLISHMENTS

1
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Co-authored (with Prof. Len Liverpool and Geraldine Daloengg) “Guide to ICT Policy & Strategy for African Higher Educational Institutions” to help ≥ 500 universities in Africa develop effective IT strategies. 

2
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

3
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Selected as one of 7 trainers in Nigeria that reviewed the curriculum and strategic plan of Nigerian Network Operators’ Group. I introduced mind mapping to the group and led its use in brainstorming sessions.

Instructor (volunteer)

Kaduna Business School

Led organization´s IT development and general innovation, developed and taught IT-Business Integration, Six Sigma & Project Management executive development courses and consulting jobs.


ACCOMPLISHMENTS
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1
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Designed and implemented an engagement campaign across 5 states, which would later become the Nigerian Research & Education Network, by recruiting and leading a 5 team of former bosses & professors.

2
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Rated “Excellent” on all KPIs  by at least 60% of ≥1000 executives in Project Management & Lean Six Sigma executive education courses by experimenting with different delivery methods.

3
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Mapped 7 core processes at the military ordnance factory in Kaduna, setting the stage for Six Sigma implementation, which doubled factory output without increasing CAPEX.  

4
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Delivered the inaugural presentation (“Internet Business Intelligence”) at the school’s launch, attracting an “Excellent” rating from 90% of the 25 participants.

5
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Raised the median score of presentation quality for executive education content from 40% to 91% by pioneering the use of movie clips within slides & case studies.

6
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Raised the quality of the school’s presentations by 60% by designing standard presentation templates & modelling engaging presentations to the other instructors.

7
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Developed the proposal that won the school its first in-house training contract for 75 senior staff of the Nigerian College of Aviation Technology.

Management Consultant & IT Coordinator

WWL Ltd

Responsible for developing proposals to client solutions, managed a 25 node CyberCafe network and providing technical support to clients. 


ACCOMPLISHMENTS
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1
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Raised equipment uptime by 60% by implementing a rigorous Friday night maintenance schedule.

2
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Implemented an email system that served 500 staff of the Energy Commission of Nigeria by using Sendmail deployed on RedHat Linux. 

3
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Boosted cybercafe revenue by $10,000/month by using  Windows Registry hacks to prevent bypass of the billing software to steal Internet services. 

4
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Performed routine maintenance of 120 PCs in three cities (Jos, Gombe & Yola) over 3 days for First Bank of Nigeria.

Junior IT Consulting & Support Engineer [Internship]

Do you believe the best way to motivate a team is to get them to experience #excellence? then you'd love working with and for me. 

I created certi6.io (with a team of two) - the world's only bilingual IPv6 certification platform. I have trained over 3000 executives, managers and engineers in over 40 countries.

I design and implement systems that:

💎 Inspire people to do work that fills them with pride, producing services that clients adore.

💎 Produce learning experiences that captivate and drive people to flourish.

💎 Take the guesswork out of strategy execution.

Check https://www.perfexcellence.com for my resources and services.

Mukom Tamon

Volkswagen Financial Services – Portugal

As an Agile Coach, my primary responsibility is to nurture and enhance agile practices within the organization to increase organizational maturity. This involves inspiring both teams and the entire organization to continually seek improvements in our Ways of Working, always with a focus on customer satisfaction and creating value for the markets we serve. I directly address the identification of workflow dependencies and the removal of impediments, aiding in the development of new work methodologies tailored to the specific needs of the organization and our customers.

A crucial part of my role is to develop and adopt agile practices that speed up the delivery of results by teams, implementing and coaching on the use of agile tools, such as Jira, Confluence, EazyBI, TEMPO, and BigPicture. These tools are essential for creating transparency, enabling inspection, and iteratively adapting work processes, ensuring that the solutions developed are aligned with customer expectations and make a significant contribution to the markets in which we operate.

Furthermore, I work strategically with the company's board in defining Objectives and Key Results (OKRs), establishing metrics to assist in tracking and communicating team progress and continuous improvements, always with the vision of maximizing the value delivered to customers and markets. My goal is to support teams in effectively removing impediments, ensuring that the organization can achieve its objectives with greater efficiency, agility, and customer focus.

Agile Coach

Project Management Institute

O Project Management Institute é uma associação internacional e sem fins lucrativos voltada para profissionais de gerenciamento de projetos. Atuo como voluntário, Especialista em gerenciamento de Portfólio, localizado na unidade do Rio de Janeiro

• Avaliação e qualificação das iniciativas passíveis de entrar no portfólio da instituição. 
• Classificação e priorização das iniciativas, de acordo com os objetivos estratégicos estabelecidos no planejamento anual.
• Monitoramento e acompanhamento do andamento das iniciativas.
• Auxilio no levantamento de benefícios e valor agregado dos projetos.

Realizo o acompanhamento das iniciativas estratégicas, coletando as informações do andamento, custos e receitas e submetendo-as a direção do capítulo e ao PMI Nacional.

Trabalho na manutenção e aprimoramento do Plano de Gestão Sustentável, onde todas as informações relevantes para a administração e crescimento sustentável da instituição eram reunidos, detalhadas e classificadas, tais como: Iniciativas, processos, custos e receitas.

Voluntário | Especialista em Gerenciamento de Portfólio

TugÁgil Comunidade de Práticas

The purpose of the community is to strengthen and expand the community for all people interested in agility, in interacting, who already act as agents of change or are enthusiasts. By sharing knowledge and exchanging experiences, we want to make a difference in the results of organizations in Portugal.

Voluntário | Staff Board Member

PrimeIT

I`m located at Volkswagen Financial Services 

As an Agile leader, I lead the organization to build and share agile knowledge, principles, and practices in good faith of driving efficiencies, improvements, and creating a happier workplace.

In this role I'm responsible for:

- Improve agile practices to help improve organizational maturity;
- Inspire teams and the organization to constantly improve the Ways of Working;
- Help highlight dependencies in flow and remove impediments;
- Assist in developing new ways of working for the organization;
- Develop and adopt agile practices that help the teams deliver results faster;
- Implement Agile tools and coach teams on how to use the implemented tools;
- Help the team create transparency, inspect, and adapt iteratively;
- Implement Jira, Confluence, and tools in the Atlassian community and guide teams;
- Establish metrics to help track and communicate teams’ progress and continuous improvements;
- Support teams to remove impediments.

Agile Lead

DiTi Performance

Prestação de serviços de Consultoria de Coach Ágil conforme detalhado abaixo:
● Realizar reuniões com desenvolvedores e PO para alinhar habilitadores
através de checklist;
● Compilar e validar estimativas realizadas, certificando-se que está dentro do
capacity da equipe;
● Alinhar calendário e capacity da sprint com toda equipe interna/trains
(externos) durante o planning;
● Conduzir o planning garantindo que os critérios de read (DoR) estejam sendo
avaliados e atendidos para cada user story;
● Certificar-se que o planejamento esteja seguindo o plano macro (PI) e
alinhado com o release planning;
● Apoio síncrono e assíncrono;
● Gerar métricas para visibilidade do fluxo de trabalho, assim como pontos de
melhoria no fluxo.

Agile Consultant

igma

Em parceria com nossos clientes criamos produtos digitais de qualidade que traga resultado para o negócio e para as pessoas, com potencial de torná-las referências dentro de seus segmentos e mudar a forma com que seus clientes se relacionam com a marca.

Principais responsabilidades:
- Planejar e liderar a operação desses produtos para entregar resultado a cada iteração
- Alinhar o planejamento estratégico com o tático
- Auxílio direto aos POs: escrita de user story, cenários de testes utilizando BDD, priorização de demandas
- Organizar e facilitar reuniões e cerimônias da sprint, mobilizando todas as pessoas necessárias para a resolução do problema
- Alinhamento e apresentações para steakholder
- Levantamento de requisitos, regras de negócios e cenários de teste
- Organização e participação ativa na etapa de testes e homologação
- Organização e acompanhamento de publicação de releases
- Organizar a base de conhecimento do projeto
- Garantir o acompanhamento dos OKRs
- Melhoria contínua
- Gestão das pessoas do time com feedbacks contínuos em diversos formatos para garantir o bem-estar de todes

Squad Leader

CESAR

Working in a development team of one of the largest tech companies in the World.
- Working with senior leadership on understanding and embracing the aspects of lean-agile software development that help them achieve their goals.
- Leading the adoption of tools, artifacts, and ceremonies to promote a better investment in team productivity, communication, and autonomy.
- Performing managerial tasks by using flow and quality metrics.
- Whenever possible, involved in the innovation initiatives of Cesar and Cesar School.

D3_Company

National Oilwell Varco

Coordenar os recursos de governança de TI alocados em clientes e desenvolver o perfil técnico e comportamental adequados às funções de cada profissional. Fazer a análise periódica dos serviços, elaborar os indicadores de atendimento e divulgar os resultados. Analisar a demanda e apoiar a decisão sobre novas soluções de infraestrutura e garante o fornecimento dos serviços e recursos aprovados. Fazer os estudos de viabilidade técnica e financeira dos projetos para melhoria do ambiente operacional. Fazer a gestão dos projetos de implantação e disponibilização dos serviços de governança de TI. Estabelecer os processos e garantir o seu cumprimento e documentações atualizadas.

IT Coordinator

Atuação  como Analista de Suporte na área de infra-estrutura de sistemas ( TI ), realizando atividades de help desk , manutenção de sistemas ( TI e Telecomunicações ), desenvolvimento de programas específicos para os setores da empresa ( Banco de dados ) , responsável pela coordenação de procedimentos operacionais na área de TI de bases da empresa ( atendimento solicitações de usuários – Software e Hardware )

Analista de Suporte Sr.

Analista de Suporte Jr.

Assistente de TI

Estagiário

Faculdade Salesiana Macaé

Responsável pela manutenção e atualização do site da instituição

Webdesigner

🎯 Tenho como objetivo ajudar as pessoas e as organizações na obtenção de resultados, utilizando práticas ágeis, promovendo aprendizado e melhoria contínua.

💡 Busco contribuir com a evolução dos profissionais através de mentorias, estimulando cada um a desenvolver suas habilidades (técnicas e comportamentais), ajudando a atingirem seus objetivos e transformar suas vidas através do conhecimento. 

📚 Graduado em Sistemas de Informação, pós-graduado em Gestão Ágil de Projetos, pós-graduado em Business Intelligence, MBA em Governança de TI, MBA em Gestão de Projetos em TI, pós-graduado em Gestão de Segurança da Informação. Detenho conhecimento em Técnicas de Facilitação e Negociação, Engenharia de Software com Java, bem como habilidade no uso de ferramentas como GitHub, JIRA, Confluence, Minitab, yEd Graph Editor, Power BI, ProjectLibre, Excel e Trello.

➡️ Certificações: Kanban System Design (KMP I), Profissional Scrum Master (PSM-I) e Profissional Scrum Product Owner (PSPO-I) pela Scrum.org, Scrum Fundamentals Certified pela SCRUMstudy, Linux Essentials, Cobit 4.1 Foundations, ITIL V3 Foundations,

➡️ Experiência: Tenho mais 15 anos de atuação, vasto conhecimento e sólida experiência na área de tecnologia da informação. Durante 14 anos atuei em uma empresa petrolífera na área de informática, desenvolvendo programas, páginas web, projetos ligados a gerenciamento de redes e sistemas, manutenção de equipamentos e infra-estrura (TI e Telecomunicações ) , gerenciamento de projetos e outras atividades ligadas a área de Tecnologia de Informação . Além disso, desenvolvo lojas virtuais e sites institucionais.

➡️ Características interpessoais: boa comunicação, senso de importância e urgência, capacidade de liderar, engajar e promover a integração entre as pessoas.

➡️ Principais Interesses: Agile Coach; Kanban; Métricas; Gestão de projetos; Gestão de produtos; Liderança; Mentoria.


Me siga nas redes sociais @agile.drops.

 📋 https://matheusmottas.com/
 📋 https://github.com/santosmm

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Mukom Tamon

Matheus Motta dos Santos

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