The Chief Excellence Officer™️ Academy

I teach and coach frontline managers to how to build an operating system that transforms strategy into excellence through their team.


ACCOMPLISHMENTS
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1
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Invented the OKR Quality Matrix, a tool used by managers in hundreds of companies to craft OKRs that measure what really matters.

2
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Invented the OKR Activation Canvas, a tool used by managers in hundreds of companies to create operational clarity and link it to the strategic clarity brought by OKRs.

3
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Creator of the following online programs:

• Questexcellence: The OKR Accelerator for Managers.
• Zero⭕️ → 🟢OKR Playbook for Managers

4
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Author of "How to Activate OKRs - The 3 Step Uplift Protocol That Determines OKRs That Get Accomplished From Those That Languish"

Founder

AFRINIC

Scale and integrate AFRINIC's training offerings into a capacity development and professional services program from strategy development to execution and quality control.


ACCOMPLISHMENTS
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1
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Built afrinic.academy, a bilingual e-learning platform used by 4700+ engineers from over 80 countries with a median course Net Promoter Score (NPS) of 47 by developing all the required skills in-house, saving the company $250,000/annum.

2
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Designed & launched the company's cohort-based course (“Zero to IPv6 Certified in 21 days”), which has received a median NPs of 57 from 2500+ engineers from 61 countries by implementing Agile Instructional Design.

3
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Invented the Deployathon, which helps 150+ network operators to achieve 400+ IPv6 & RPKI deployment milestones yearly.


4
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Launched certi6.io, the only bilingual IPv6 Forum Gold Certified certification with a 3-person team by implementing 4DX (the 4 Disciplines of Execution) creating a 500-question bank covering all 6 Bloom levels within 1 year.

5
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Built my team into the company’s model for operational excellence by implementing 11 ISO 9001:2015-certified processes to a median maturity level of 7 on a 10-point scale.

6
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Drove adoption of OKRs as the company's strategy execution framework across 80% of teams by facilitating a 5-day leadership retreat.

7
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Designed the U-Connect partnership program and onboarded 17 universities in 3 countries to train 250 post-graduate students.

8
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Earned an induction into the global IPv6 Forum Hall of Fame as an evangelist by training and advocacy of 7000+ engineers in 70+ countries.

Head of Capacity Building

Research, design and develop training courses to promote next generation (IPv6) Internet technology development in Africa. Targeting network engineers, governments and business executives.


ACCOMPLISHMENTS


1
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Created the IPv6 Forum Certified Systems Engineer program by analysing gaps in the current certification offerings with respect to systems engineer’s job requirements. 

2
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Developed a program which trained at least 600 engineers across 16 countries with a median NPS of 70 each year by designing curricula, building a team and standardising processes.

3
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Grew demand 550% and participants’ satisfaction 60%(from 2010 levels) through systematic analysis and implementation of workshop feedback in key areas of trainers’ delivery, content and event logistics. 

4
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Designed a testbed that's been used by over 50,000 engineers through 15 labs on 4 continents by standardising an architecture that integrates virtual machines to physical routers.

5
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Secured $150K from the European Commission (6Deploy project) by showcasing the excellent ratings (median NPS of 70) we were consistently getting from 600+ engineers each year.

6
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Cut per workshop costs by 60% ($65k p.a) while increasing duration from 3 to 4 days by creating a course experience for which all partners were willing to sponsor all fixed costs and 25% of travel costs each year.

7
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Created the world’s first IPv6 Strategy & Planning course, which has been taken by 500 executives with a median NPS of 82 by analysing the implications of IPv4 exhaustion and IPv6 through the lenses of the business and mission model canvas.

8
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Delivered a keynote presentation to 500 tech leaders, including 7 gov't ministers, at the African Development Bank's first Ministerial Forum on ICT Integration in Education (2013).

9
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Rated “Excellent” on all KPIs for trainers by at least 90% of all course participants by continuously adapting my delivery based on course feedback.

Training Manager

UNDP

During this brief stint, I developed the agency's IT strategic plan to leverage IT in medical records management, improving interest in and access to education in order to support the MDGs.

ICT Coordinator

Ahmadu Bello University - Zaria

Manage the development evolution of a 7000+ node  IP network.

ACCOMPLISHMENTS.
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1
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Cut network outages by 80%  by redesigning the internal network to replace multiple levels of internal address sharing (NAT) with dynamic routing using OSPF.

2
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Created the university’s Standards for Networking & Documentation policy which improved IT contract sustainability by ≥ 50% and was adopted by 20 other universities.

3
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Increased project post-handoff success by 50% by creating standardised templates for documenting the work done by contractors.

4
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Designed and implemented the university’s first traffic monitoring system, increasing networking traffic visibility by 95% using free open-source software.

5
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Wrote “The Ntop User’s Guide”, which was used by 4000+ engineers worldwide to get started with free open-source traffic monitoring using the ntop utility. 

6
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Designed and installed a 75 access-point enterprise WiFi network which served 1,500 nodes on time and on budget as proof of concept of my undergraduate project.

7
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

8
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Led the development of the first network services strategic plan by facilitating SWOT & goal-setting brainstorming sessions. 

9
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Increased adoption of Linux on the desktop by 100% within the team by modelling Ubuntu’s functional & aesthetic elegance. 

10
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Implemented eGroupware to enhance internal collaboration, resulting in a 60% decrease in email reliance and a 57% increase in productivity.

Systems Analst/Network Engineer

Nigerian Network Operators' Group (ngNOG)

Objective: promote effectiveness use of ICTs in the Nigerian universities through training.

ACCOMPLISHMENTS

1
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Co-authored (with Prof. Len Liverpool and Geraldine Daloengg) “Guide to ICT Policy & Strategy for African Higher Educational Institutions” to help ≥ 500 universities in Africa develop effective IT strategies. 

2
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Initiated and co-taught the Effective IT-management track for ≥ 150 ICT Directors at the annual Nigerian Network Operators’ Group.

3
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Selected as one of 7 trainers in Nigeria that reviewed the curriculum and strategic plan of Nigerian Network Operators’ Group. I introduced mind mapping to the group and led its use in brainstorming sessions.

Instructor (volunteer)

Kaduna Business School

Led organization´s IT development and general innovation, developed and taught IT-Business Integration, Six Sigma & Project Management executive development courses and consulting jobs.


ACCOMPLISHMENTS
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1
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Designed and implemented an engagement campaign across 5 states, which would later become the Nigerian Research & Education Network, by recruiting and leading a 5 team of former bosses & professors.

2
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Rated “Excellent” on all KPIs  by at least 60% of ≥1000 executives in Project Management & Lean Six Sigma executive education courses by experimenting with different delivery methods.

3
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Mapped 7 core processes at the military ordnance factory in Kaduna, setting the stage for Six Sigma implementation, which doubled factory output without increasing CAPEX.  

4
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Delivered the inaugural presentation (“Internet Business Intelligence”) at the school’s launch, attracting an “Excellent” rating from 90% of the 25 participants.

5
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Raised the median score of presentation quality for executive education content from 40% to 91% by pioneering the use of movie clips within slides & case studies.

6
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Raised the quality of the school’s presentations by 60% by designing standard presentation templates & modelling engaging presentations to the other instructors.

7
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Developed the proposal that won the school its first in-house training contract for 75 senior staff of the Nigerian College of Aviation Technology.

Management Consultant & IT Coordinator

WWL Ltd

Responsible for developing proposals to client solutions, managed a 25 node CyberCafe network and providing technical support to clients. 


ACCOMPLISHMENTS
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1
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Raised equipment uptime by 60% by implementing a rigorous Friday night maintenance schedule.

2
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Implemented an email system that served 500 staff of the Energy Commission of Nigeria by using Sendmail deployed on RedHat Linux. 

3
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Boosted cybercafe revenue by $10,000/month by using  Windows Registry hacks to prevent bypass of the billing software to steal Internet services. 

4
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Performed routine maintenance of 120 PCs in three cities (Jos, Gombe & Yola) over 3 days for First Bank of Nigeria.

Junior IT Consulting & Support Engineer [Internship]

Do you believe the best way to motivate a team is to get them to experience #excellence? then you'd love working with and for me. 

I created certi6.io (with a team of two) - the world's only bilingual IPv6 certification platform. I have trained over 3000 executives, managers and engineers in over 40 countries.

I design and implement systems that:

💎 Inspire people to do work that fills them with pride, producing services that clients adore.

💎 Produce learning experiences that captivate and drive people to flourish.

💎 Take the guesswork out of strategy execution.

Check https://www.perfexcellence.com for my resources and services.

Mukom Tamon

ThinkTribal

Spearheading the development and launch of 7xData, a cutting-edge data consultancy service leveraging over 25 years of experience in data services, metadata management, and database development. Applying my extensive expertise in data services to design innovative solutions for clients and overseeing all aspects of metadata management, including data modeling, data governance, and data quality.

Founder of the Leeds Data Quality and Metadata Group as a vehicle for driving best practice, collaboration, and showcasing innovative data management solutions with colleagues in and around Leeds.

Principal Data Consultant

Contracted to NHS England as Product Manager for the ‘Register with a GP surgery’ and ‘Notify a Patient’ services. Spearheaded the launch of the latter within five months, aligning with the NHS 75th anniversary celebrations in July 2023.

Drove roadmap delivery to escalate service enrolments from 837 practices in March 2023 to 2,312 by January 2024 (from 13% to 36% of the total market), marking a remarkable 176% increase in practices. Total patient registrations surged from 198,274 to 903,922, indicating a 355% growth in digital utilization during the same period.

Prioritised service features to simplify the process for the 56 million NHS patients who complete 6.8 million practice registrations annually. This initiative promises to relieve the burden on 6,400+ practices across England and facilitated the Primary Care Access Recovery Plan by aiding practices and Primary Care Networks in transitioning to modern digital tools, thereby enhancing patient access to GP services.

Delivered the new ‘Notify a Patient’ service to complement NHS England’s Mobile First strategy. This ensured patients received timely confirmation of their GP registration via NHS App, email, text message, or post, reducing GP administrative workload and enhancing patient transparency. By January 2024, 619 practices (9%) were utilizing the service, and had sent 120,676 notifications to patients.

Lead Product Owner

AND Digital

Delivery Manager for the City Electrical Factors account, overseeing the migration of legacy Windows client-side applications to AWS backend infrastructure.

Developed enhancements to external framework bids and internal labs processes, introducing formal controls, scoring mechanisms, and case studies to improve effectiveness.

Product Analyst

NHS Digital

Oversaw several large-scale agile data development projects, transitioning key organizational functions to cloud-based systems to drive efficiencies and support organizational restructuring.

Served as Product Manager for the National Pathology Standards development program, successfully delivering multiple clinical coding releases, culminating in the first new NHS national pathology standards in 25 years (DAPB4017 AMD 44/2020). Introduced user-centred design principles and reinvigorated dated governance structures.

Managed the development of the Data Access Environment, providing healthcare services with access to NHS data for research purposes on the Amazon Web Services platform. Led the migration of over 200 external Healthcare Data Interrogation Service customers, reducing license costs. 

Managed migration of Healthcare Data Interrogation Service customers from the legacy platform onto the Data Access Environment, significantly reducing licence costs and improving user satisfaction.

Directed development of the Master Person Service, resulting in early delivery, increased patient tracing rates, and decreased processing time by approximately 50%.

Orchestrated the Data Architecture Management proof of concept to develop a scalable metadata repository, supporting schema definitions, physical and non-physical attribute mapping, and Drools business rules.

Managed development of the online Data Access Request Service solution from concept through to release, reducing operational resource costs by 9 FTE’s.

Led migration of the corporate on-premises Customer Relationship Management system to Microsoft Dynamics 365 CRM Online on schedule, which included the concurrent management of two externally contracted teams.

As Head of Benefits for the Information & Analytics directorate developed the strategy and approach to embed Benefit Management controls and developed management dashboards for reporting. Active member of the Benefits Management Community of Practice.

Senior Project Manager

Assumed a stretch role due to the departure of the Senior Programme Manager, overseeing migration of three of the largest Royal Mail Group business-critical applications (Tracked, Mobility & Pegasus), including parcel tracking & route planning, to update infrastructure and software within a new data centre. Oversaw the redevelopment of applications and APIs, including extensive data transformation to leverage geospatial features available in SQL Server.

Responsible for the quality of project deliverables and driving a delivery-focused culture across in-house and outsourced teams, plus managing third-party suppliers in India and Vietnam. Build followed rapid application development methodologies with a concerted move to adopt agile practices.

Managed finances for multiple projects with an average budget of £2-3 million and line management for a large team; consisting of multiple architects, business analysts, developers, and test resources.

Acting Programme Manager

Delivered multiple strategic healthcare software solutions, managing the full design, build, and test lifecycle from requirements analysis through to release. Coordinated third-party development, internal testing, clinical assurance, and directed business change, training, and service introduction activity.

Managed third-party development of the Minor Injuries Unit solution through to successful end delivery, contract value £10 million.

Concurrently delivered both the Summary Care Record / Permission to View (contract value £4 million) and Map of Medicine 3.01 releases, ahead of schedule and at 50% of the allocated budget.

Successfully delivered the SystmOne R5.01 work off-plan, with a contract value of £12 million.

Supported SystmOne R6.01 contractual negotiations and revised R6.01 delivery strategy, developing a remediation plan and change control to allow commercial sign-off.

Delivered SystmOne Enhanced Data Sharing Module, contract value £4 million.

Delivered Shared Admin on schedule, and under allocated budget.

Managed the business-critical data-centre migration for the widely used ECS Ambulance application solution to plan and with minimal downtime.

Managed GP2GP design and testing, interoperability, and technical compliance

Actively participated in the NHS Project Management group.

Release Manager

Accenture UK

Initiated, planned, and executed the successful deployment of over a hundred primary care clinical systems, with individual city-wide projects for Leeds Community Services and Sheffield Child Health.

Delivered over one hundred SystmOne GP deployments, with a contract value £1.5 million.

Managed the delivery of Leeds PCT Community deployment, contract value £3.5 million, and Sheffield Child Health deployment, contract value £3 million.

Led the pilot National Programme for IT Local Service Supplier (iSoft) GP system deployment.

Reduced project costs by developing applications to aid in the cleansing and migration of coded clinical data, reducing test cycles and on-site costs by ~80%.

Generated key processes and identified novel methodologies to ensure no data loss on migration.

Updated central methodology to reflect local considerations and improve operational efficiency.

Co-chaired the Data Migration Working Group, supporting projects across the portfolio.

Actively participated in the Accenture Solutions Leeds & Manchester Operational Leadership Group.

Promoted from Data Migration Specialist to Project Manager, and subsequently Senior Team Lead.

Senior Team Lead

Newchurch Ltd

As a Senior Microsoft Certified Application Developer, collaborated within a cross-functional team to implement client-server and web-based applications using various development tools and languages.

Created a large-scale data warehouse for healthcare research purposes.

Developed a near real-time primary care data migration solution for the National Programme for IT proof-of-solution, incorporated into supplier bids by IBM & Fujitsu.

Senior System Developer

EMIS Health

Led a user-focused Rapid Application Development team creating secure, web-based patient systems for the UK primary healthcare market.

Spearheaded the development of EMIS’ first web-based primary care system, liaising with key stakeholders and clinical design forum.

Designed user experience, interfaces, and workflow for EMIS GV primary care system.

Promoted from Analyst Programmer to Project Manager, and subsequently to Team Lead in reflection of the positive contribution made.

Development Team Lead

JLA Group

Lead developer for the JLA Group; developed several sales, management, data warehousing, and reporting tools integrated into existing legacy systems.

Designed, developed, and deployed the company’s telesales order processing system, integrated with existing contact management & accounts systems, whilst providing real-time sales reporting and order status notification.

Software Developer

St James Hospital

Designed and developed an innovative medical application to monitor and visualise childhood asthma management, subsequently purchased by Glaxo Wellcome.

Seasoned Product and Project Manager with 20+ years of experience in HealthTech and data services. Passionate about leveraging Agile methodologies to drive innovation and enhance customer satisfaction. Proven track record of spearheading high-impact national NHS projects, including the 'Notify a Patient' service, resulting in substantial increases in digital utilization and patient engagement.

Certified PSPO I, PSM I, PMP, and AgilePM professional, excelling in strategic planning, big data, and metadata management. Delivered the first new NHS national pathology standards in 25 years at NHS Digital and spearheaded development for core components of NHS England's Data Processing Service. Adept at steering cloud-based infrastructure programs with a proven record of managing large-scale AWS and Azure projects.

Dedicated to continuous improvement and collaboration, as demonstrated by founding the Leeds Data Quality and Metadata Group. Technical expertise complemented by exceptional stakeholder management and financial modeling skills.

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Mukom Tamon

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