Workabuddy

Founder

NHS England

Associate Director of Programmes & Transformation

Key responsibilities:
-	Lead the programme management, business management and communications and engagement functions of a national, multi-partner programme (between the NHS, Department of Health & Social Care, Ministry of Housing, Communities & Local Government and the Local Government Association) to support the delivery of the Better Care Fund (national policy to integrate health, social care & housing services).
-	Lead the development of a large-scale transformation programme by reviewing the existing operating model for the support programme (for the Better Care Fund), and the operational strategy to drive change towards an improved target operating model.
-	Review the project management office (PMO) function, by undergoing a discovery/design project to determine key improvement opportunities and mobilise these into the implementation/review phase.

Senior Programme Manager

Arata Solutions

Key responsibilities:
-	Providing specialist support related to various change management initiatives through customer journey mapping, strategy development, process re-engineering, focussed research, creation of delivery roadmaps & reviews of organisational practices.

Top 5 achievements:
1.	Developed operating model framework:  Developed an overall customer experience framework for a start-up based in the music industry by producing a high-level operating model, insight & contact strategy and delivery roadmap.
2.	Created end-to-end customer journey maps:  Produced end-to-end customer journey maps for a variety of clients (cross-industry), mapping the key customer milestones/touchpoints and identifying recommendations/improvement areas.
3.	Conducted research on varying approaches to service delivery:  Carried out research on industry-leading approaches to knowledgebase management – resulting in a set of proposals for the client to consider in the development of their tool.
4.	Carried out a deep-dive review of returns process:  Undertook a full review of the returns process, identifying key customer pain points and producing a full-stack suite of recommendations for the client to improve customer satisfaction in this area.
5.	Produced a review of ‘support’ function:  Carried out a full review of a client’s customer support function, reviewing customer journeys, internal processes and operational capability for the client to take into consideration for an organisational restructure.

Senior Transformation & Change Consultant

Catalyst Housing Limited

Key responsibilities:
-	Directing 5 critical customer service functions – contact centre, complaints-handling, quality assurance & customer comms and social media teams.
-	Developing organisation wide CX strategy to drive improvements to customer satisfaction, embedding a customer focus across the organisation and developing the roadmap for pipeline initiatives.
-	Leading the digital transformation from voice to multi-channel, building requirements for CRM to support the digital engagement offer for customers.
-	Responsible for customer communications function, spearheading the development of the social media offer including curation of digital content strategy.
-	Leading the complaints handling function, reducing customer complaints by embedding learning from complaints through translating customer insight into service recovery opportunities.

Assistant Director Of Customer Experience

Key responsibilities:
-	Responsible for management of 9000 properties, incl. developing customer strategy for large-scale regeneration schemes.
-	Leading a team of 22 FTE specialists using customer feedback to deliver dynamic, first-class front-line customer service.
-	Development of long-term strategies for the various neighbourhoods under my responsibility.

Head of Housing

Key responsibilities:
-	Leading the team to create and deliver local neighbourhood strategies to promote sustainable communities.
-	Managing & coaching a tight-knit team of specialists to improve all facets of individual performance.
-	Developing a high-performance culture within the team, achieving KPIs relevant to key milestones in the customer journey.

Area Manager

Provided bespoke customer solutions for a flagship, multi-million pound regeneration scheme.

Housing & Regeneration Manager

Tower Hamlets Homes

Providing a range of front-line services to customers across key milestones of the customer journey.

Neighbourhood Housing Officer

Commenced a graduate scheme, completing CIH Level 4 Housing programme.  Promoted to senior position within 3 months.

Graduate Housing Officer

NSPCC

Managed the co-ordination process for a range of training & facilitation programmes.

Training Coordinator

Union Income Benefit 

Managed a team of c. 30 FTE within an outbound sales call-centre, offering a range of services to customers.

Team Supervisor

Union Income Benefit

Expert level agent, supporting new starters through induction process by side-by-side coaching, 121s and knowledge support.

Senior Family Protection Consultant

Founder @Workabuddy | Teaching people the skills the education system doesn’t - helping them thrive in their careers | Striving to be LinkedIn’s Most Helpful Person

So, my LinkedIn profile has a bit of a split personality.

I’ve dedicated a part of my life to helping people learn the skills they wished they were taught already.

80% of our society are poorly prepared for the future, particularly in landing a job.

And those of you who have managed to land a job?

Well, you may be wrestling and grappling with your career because the education system has failed you.

A system that didn’t teach you:

- how to communicate effectively
- what the working world is really like
- how to lead, motivate and inspire others
- how to problem solve, ideate, and be creative
- how to listen with empathy and present with purpose.

So many skills that you should feel comfortable and confident with.

But sadly you’re not.

77% of people are ready to learn new skills. But you don't have the right systems to teach you.

Now, what if I told you there’s a way to:

- tailor your job application to help you stand out from the crowd
- create an awesome first impression after your CV is reviewed
- identify your best career stories and conversation points
- overcome your interview anxiety and become a natural
- address your fears and challenges in your career path?

Your first reaction may be “Yeah right, like THAT’S possible”, but we’ve already helped hundreds who have all benefitted from our free services.

Not only that, but we also run a free community for you to join.

Where you can::

- access a safe space to share concerns
- level up your career and learn from others
- stretch yourself through our personal growth challenges
- pair up with accountability buddies to achieve those challenging goals
- benefit from support for your everyday work problems and burning questions.

If you’re serious about learning skills to land your dream job and thrive in your career, then head over to www.workabuddy.com (or view my Featured section to find further info).

You may be thinking: “Is this really all free? There must be hidden costs in here!”

I’ll address your concern — Yes, it’s all free. Really. We take great satisfaction in knowing that we’ve helped others in what are clearly challenging times.

So, let’s teach you the skills you need now. Shoot me a message today.

—---

Oh, wait a minute…

I said I have a split personality.

Well, that’s right. It’s split because I work full-time for UK’s national health service too - working in a senior, non-clinical, role where I use the stories I’ve collected over the years to help others along the way.

But that’s a story for another day. 

Right now, I'm here to help you and my DMs are open to you.

Mushtaq Osmani

Freelancer

Graduate BA - Full-time Availability 

IPM Group

Working in Sheffield, September start time.

As an Event Security Officer with extensive experience in the field, the main responsibility will be to ensure the safety and security of all attendees, staff, and assets during various events. 

Key Duties and Responsibilities:
1. Develop and implement comprehensive security plans for each assigned event, considering the specific requirements and potential threats.
2. Conduct security patrols to monitor the premises, identify suspicious activities, and prevent unauthorized access or potential disruptions.
3. Utilize IPM strategies to identify and assess potential security risks, and implement measures to prevent or mitigate them effectively.
4. Collaborate with event organizers, law enforcement agencies, and other security personnel to ensure smooth coordination and adherence to established protocols.
5. Maintain a vigilant presence and respond promptly to any security incidents, implementing appropriate measures to address and resolve them.
6. Operate and maintain security equipment and systems, including CCTV cameras, alarms, access control systems, and other relevant technologies.
7. Provide excellent customer service by assisting attendees with any queries or concerns while maintaining a professional and approachable demeanor.
8. Prepare concise and accurate incident reports detailing any security breaches, disturbances, or conflicts that occur during events.
9. Conduct regular risk assessments and propose recommendations for enhancing security measures, ensuring continuous improvement in security protocols.
10. Stay updated on the latest IPM techniques and industry best practices, attending relevant trainings and seminars to enhance professional knowledge.

Event Security Officer/Traffic Management/Senior Security Steward Staff

FreeTech Project (trading name of Libre Digital Ltd)

Contract from June 22-Dec 23, Research Responsibilities include:


EA Practitioner: You can coach others in appropriate commercial, vendor and legal issues. (Skill level: expert)


    Communicating between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government. 
 Community collaboration. 
    Enterprise and business architecture. You can set the direction to develop a future state architecture aligned to strategy. You can influence relationships between organisational structures, processes, technology, people and skills within and outside of an enterprise, to achieve transition to the new state. 
    Governance.
    Problem definition and shaping.


EXECUTIVE SKILLS
►Executive Leadership & Management
►AIM plc experience as a CEO and main board director 
►Start-up and Turnaround Operations 
►P/L Management and Control
►Financial & Operations Management
►Strategic Planning & Profit Enhancement 
►Sales Process Optimisation
►Marketing Strategy and execution
►New Business Development
►Value Selling and Marketing: Solution Selling, CCS, Consultative Selling, etc.
►Contract Negotiations & Deal Structuring

►High Value and Complex deal management

Main Executive Tech Director and Strategic Management Officer-  (Social Enterprise)

HM Revenue & Customs

Web Editor/Administration 

BCS, The Chartered Institute for IT

Current Achievements include:

Regularly engaged in IT events locally and nationally.
Guest lectured at the Open University and Sheffield Hallam University to promote a career in technology.
Raised awareness on a number of important topics.
Took part in meetings to support the BCS South Yorkshire Branch with event planning and involvement whilst supporting any projects.
Attend formal events and training sessions at Sheffield Hallam University as an Alumni.

Elected Commitee  and MBCS - Professional Membership of the British Computer Society

Freelance (Self employed)

Security Officer

Sheffield Hallam University

Studied Non Coversion Masters Degree in IT Management for the Academic Year of 2018/19 and 2020. April 2020 Completion December 2020 finish. 62 Predicted 55.50 percent achieved. Rivalling industry ready graduates in software engineering and advanced business analysis. 5 years experience or expertise,  Grade 2.1 percent degree in Computer Science Practitioner level and programming skills required. 

Proficient in software enterprise archetiture.
• Report and track defects, create test reports.
• Worked in Agile Environment.
• Expertise in usability testing and software design and analysis, applied it to multiple project including IT Research with Barnsley Council and Industrial Expertise
• Ability to work closely with MSC  Computer Science to understand requirements and business processes for testing.
• Quick learner and proactive with strong work ethics and willingness to work hard to achieve employer objectives.
• Excellent interpersonal and communication skills and ready to take an independent or team challenge.
• Ability to prioritize tasks, organize, negotiate, and make important decisions.
• Ability to work under pressure, meet deadlines and work extra hours when needed.

Master of Science in Information Technology Management provided high-level research and world-level field subject knowledge development in the domain of computer science and the practicality of computing in an enterprise context.  Studied over 3 years period within 2 and half years where I did achieve research work in information technology consultancy.

Modules include Big Data and Databases, Programming and Web Development (Advanced), Academic Skills and Project Management, Enterprise Management Project, Successful Information Systems, Research Skills, and Dissertation. Industrial Expertise averaging merits throughout the course and developed highly sought out skills. Looking at utilizing the masters for career development.
Activities: Course Rep, SU Leadership Program and Union Rep.

Postgraduate Student & MSc Graduate Student - MSc IT Management

MSc  Information Technology Management will help you to evaluate the impact of IT in business in society and the impact of emerging business models enabling students to respond proactively to dynamic challenges by devising and implementing new tech strategies.

Worked on 18 full sized projects and applied learning through various research-based modules including;

Advanced Successful Information Systems; Worked on Bosch case study, developed numerous frameworks as part of digital artifact for SAP S/4 Hana implementation.
Databases and Big Data: Worked on Activity-based company database infrastructure manually through System Design and Analysis and Database Implementation through the use of MySQL, Sparx, Eclipse UML, Visio, PHP Programming - Grade Merit.
Dissertation; Developed a conceptual framework for Sheffield City Council originally had their buy-in but with covid, I had to cut the project short unfortunately 
Programming and Web Dev: Developed an application for Sheffield Hallam Uni through the use of HTML, PHP, C#, MySQL, SQL Server, CSS, ASP #Net, Visual Studio with MVC framework, and React Javascript and Visual Studio SQL server developed fully functioning messaging board for retailers achieving low merit grade.
Project Management: Launched a business case study onto Ivanti case study for University of Surrey case study and acted as team leader
Enterprise management project: Worked on Enterprise and IT arch project for Barnsley Council and GBI, Global Bike Inc as part of emulated real world project as case study approach to tackle real-life enterprise problems within ERP setting achieving strong merit.
Research skills:
Developed numerous research papers in cyber security and smart cities tackling real-world problems by utilising latest in business framework development - Merit averaged

Graduate Research Student - IT and Computer Science

Took part in a month-long work-based digital marketing and software management project at Sheffield Hallam University undertaking research into well-renowned steel Manufacturers. Was expected to provide clear and decisive leadership and expertise within the software development team to ensure high quality and timely delivery of software for research and operational services. I did lead by example and demonstrated good principles and practices in software development and delivery (e.g., agile processes, TDD, security/privacy by design) as well as exemplified good IT professional behaviors and coding standards, alongside clear, relevant, and proportional documentation. Also worked on group development exercise including teamwork theory, management theory and utilising automated AI to determine business successes. 72% Graded.

The group project required advanced computer science master's students to deliver a group project aimed at improving the client usability and accessibility,

Industrial Expertise Research Student  IT Digital Analytics & Software Management Project 

PS4 Project 

Barnsley Council

IT Business Systems Researcher at Barnsley City Council and Sheffield City Council as part of applied learning at Sheffield Hallam University School of Computing.  4x visits to SHU school of computing and LEADing Practises training organisation in EA, SAP BMP, Fiore, SAP Gui and data science architect project x4 visits missed workshop on FCA in March 19 deffered due to health issues dropping my grades from Guarranted 68% to 55%. Worked with an graduate placement student at Barnsley Council. 

In the role of IT Business Systems Researcher at Barnsley City Council, Abdi Hassan MSc undertakes extensive research and analysis to identify opportunities for improving and optimizing the council's IT systems and processes.

Abdi collaborates with various stakeholders, including internal staff and external vendors, to gather requirements and assess the technology needs of different departments within the council. He conducts in-depth research to identify relevant software solutions, staying up-to-date with industry trends and emerging technologies.

Using his analytical and problem-solving skills, Abdi analyzes the council's current IT infrastructure and business processes, identifying areas for improvement and making recommendations for enhancements. He ensures that any proposed changes align with the council's strategic objectives and budgetary constraints.

Throughout his role, Abdi acts as a key liaison between technical teams and non-technical staff, effectively communicating complex IT concepts and solutions in a clear and easily understandable manner. He assists in the implementation and testing of new IT systems, providing training and support to end-users to ensure a smooth transition and adoption of the changes.

As an IT Business Systems Researcher, Abdi plays a vital role in driving technological advancements within Barnsley City Council, helping to streamline processes, improve efficiency, and ultimately enhance service delivery to the community.

Reader In Training (Senior Lecturer Equivalent) - MSc ITM Enterprise Management Project LEAD

Sheffield Hallam Students'​ Union

Elected as Union Rep to represent general student views on university experience
Other achievements include:
Nominated for a number of Hallam Union Awards
Guest at a number of formal SU and University events to represent student council
Trained in Student Leadership Program as part of the role to utilize Leaderships skills at Sheffield Business School.
Played an active role in the successful disability policy discussion and policy implementation which is being carried out by SU Members and Students Unions as a result.

Union Representative

Development of Web Based Enterprise Applications Systems for gadget retailers. Studied over 200 a week to masters all applications life cycle to high standards using applied learning from MSc computing.

Enterprise Web Application Developer

Abdi Hassan is a "Flipped Learner" who cannot read or write, a L7 (RQF) award-winning SAP-AI DT grad & and developer at a New HCI framework. 
A LI Top 100 Information Technology/Student Support Voice, win to make it fully in the IT industry with IT role at grad schemes in the new year. Actively sought-after by tech companies in the UK.

Developed expertise rivaling any grads, skills in Data Mining/Logistics within  Smart Cities, Technology-enhanced system redesign, Cloud, Strategy, ST, SAP Mining.Zero Concepts.

Abdi's life journey was not within the following challenges, faced health wise and gained the lowest grades in the UK, UCAS clearing 2013. However, he proactively volunteered with the university and the Student Union, which reinvent him in his self-development, studies alone over 120 Hrs a week over 5 years wth/out a break.

Despite the setback in 18/19 gained a 2.1 standard degree and returns to SHU, the commitment to improvement led him to pursue a Master of Sciences degree in ITM at Sheffield Hallam University. This advanced MSC program allowed him to  enhance his skills in computer science, particularly in the areas of enterprise architecture (EA) and BA & earnt a 2,1 Merit in MSc ITM in Mar 2020 as first graduate.. After turning down a roles back after graduating. 

During his HE life,  Abdi dealt with health challenges that deferred his final year of uni in January 2017 after a disagreement at national level with 1 year Coma break cut to 9 months However, this setback opened up a new way for him to gain valuable time and develop a passion for DA/DS as a Expert, in LEAD. 

With his ed background and focus on data transformation, Abdi Hassan is equipped with the applied knowledge wise  thrive in the Tech industry. His dedication to be motivated,  with his passion for leveraging data analytics in digital transformation and DS.

 

Skills and Attributes:
Strong communication skills, 
Self-starter with  excellent track record in Business Computer Science.
Expert knowledge of the operational and support aspects of computer and cloud-based systems, hardware, and software equipment including but not limited to include Advanced understanding of Tableau technologies,  SPSS, advanced Excel,  SQL, PSQL, Web, and AWS technologies and power BI, NVivo.

Achievements: 
Former Director and Trustee at Libre Digital and Leeds Beckett SU.
Former alumni of Computer Science & Data Analysis
Winner of The BCS IT Prizes. Development and Student Campaigns Award and Gold Award.
Ex-PWC, LBU, SHU, LBSU, BB, SAP, G4S, ITM Power.
MSC Educated since 20/04/2020. 420

taplio

The Battle

Mushtaq Osmani

Abdi Hassan BSc Hons, MSC MBCS

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