Workabuddy

Founder

NHS England

Associate Director of Programmes & Transformation

Key responsibilities:
-	Lead the programme management, business management and communications and engagement functions of a national, multi-partner programme (between the NHS, Department of Health & Social Care, Ministry of Housing, Communities & Local Government and the Local Government Association) to support the delivery of the Better Care Fund (national policy to integrate health, social care & housing services).
-	Lead the development of a large-scale transformation programme by reviewing the existing operating model for the support programme (for the Better Care Fund), and the operational strategy to drive change towards an improved target operating model.
-	Review the project management office (PMO) function, by undergoing a discovery/design project to determine key improvement opportunities and mobilise these into the implementation/review phase.

Senior Programme Manager

Arata Solutions

Key responsibilities:
-	Providing specialist support related to various change management initiatives through customer journey mapping, strategy development, process re-engineering, focussed research, creation of delivery roadmaps & reviews of organisational practices.

Top 5 achievements:
1.	Developed operating model framework:  Developed an overall customer experience framework for a start-up based in the music industry by producing a high-level operating model, insight & contact strategy and delivery roadmap.
2.	Created end-to-end customer journey maps:  Produced end-to-end customer journey maps for a variety of clients (cross-industry), mapping the key customer milestones/touchpoints and identifying recommendations/improvement areas.
3.	Conducted research on varying approaches to service delivery:  Carried out research on industry-leading approaches to knowledgebase management – resulting in a set of proposals for the client to consider in the development of their tool.
4.	Carried out a deep-dive review of returns process:  Undertook a full review of the returns process, identifying key customer pain points and producing a full-stack suite of recommendations for the client to improve customer satisfaction in this area.
5.	Produced a review of ‘support’ function:  Carried out a full review of a client’s customer support function, reviewing customer journeys, internal processes and operational capability for the client to take into consideration for an organisational restructure.

Senior Transformation & Change Consultant

Catalyst Housing Limited

Key responsibilities:
-	Directing 5 critical customer service functions – contact centre, complaints-handling, quality assurance & customer comms and social media teams.
-	Developing organisation wide CX strategy to drive improvements to customer satisfaction, embedding a customer focus across the organisation and developing the roadmap for pipeline initiatives.
-	Leading the digital transformation from voice to multi-channel, building requirements for CRM to support the digital engagement offer for customers.
-	Responsible for customer communications function, spearheading the development of the social media offer including curation of digital content strategy.
-	Leading the complaints handling function, reducing customer complaints by embedding learning from complaints through translating customer insight into service recovery opportunities.

Assistant Director Of Customer Experience

Key responsibilities:
-	Responsible for management of 9000 properties, incl. developing customer strategy for large-scale regeneration schemes.
-	Leading a team of 22 FTE specialists using customer feedback to deliver dynamic, first-class front-line customer service.
-	Development of long-term strategies for the various neighbourhoods under my responsibility.

Head of Housing

Key responsibilities:
-	Leading the team to create and deliver local neighbourhood strategies to promote sustainable communities.
-	Managing & coaching a tight-knit team of specialists to improve all facets of individual performance.
-	Developing a high-performance culture within the team, achieving KPIs relevant to key milestones in the customer journey.

Area Manager

Provided bespoke customer solutions for a flagship, multi-million pound regeneration scheme.

Housing & Regeneration Manager

Tower Hamlets Homes

Providing a range of front-line services to customers across key milestones of the customer journey.

Neighbourhood Housing Officer

Commenced a graduate scheme, completing CIH Level 4 Housing programme.  Promoted to senior position within 3 months.

Graduate Housing Officer

NSPCC

Managed the co-ordination process for a range of training & facilitation programmes.

Training Coordinator

Union Income Benefit 

Managed a team of c. 30 FTE within an outbound sales call-centre, offering a range of services to customers.

Team Supervisor

Union Income Benefit

Expert level agent, supporting new starters through induction process by side-by-side coaching, 121s and knowledge support.

Senior Family Protection Consultant

Founder @Workabuddy | Teaching people the skills the education system doesn’t - helping them thrive in their careers | Striving to be LinkedIn’s Most Helpful Person

So, my LinkedIn profile has a bit of a split personality.

I’ve dedicated a part of my life to helping people learn the skills they wished they were taught already.

80% of our society are poorly prepared for the future, particularly in landing a job.

And those of you who have managed to land a job?

Well, you may be wrestling and grappling with your career because the education system has failed you.

A system that didn’t teach you:

- how to communicate effectively
- what the working world is really like
- how to lead, motivate and inspire others
- how to problem solve, ideate, and be creative
- how to listen with empathy and present with purpose.

So many skills that you should feel comfortable and confident with.

But sadly you’re not.

77% of people are ready to learn new skills. But you don't have the right systems to teach you.

Now, what if I told you there’s a way to:

- tailor your job application to help you stand out from the crowd
- create an awesome first impression after your CV is reviewed
- identify your best career stories and conversation points
- overcome your interview anxiety and become a natural
- address your fears and challenges in your career path?

Your first reaction may be “Yeah right, like THAT’S possible”, but we’ve already helped hundreds who have all benefitted from our free services.

Not only that, but we also run a free community for you to join.

Where you can::

- access a safe space to share concerns
- level up your career and learn from others
- stretch yourself through our personal growth challenges
- pair up with accountability buddies to achieve those challenging goals
- benefit from support for your everyday work problems and burning questions.

If you’re serious about learning skills to land your dream job and thrive in your career, then head over to www.workabuddy.com (or view my Featured section to find further info).

You may be thinking: “Is this really all free? There must be hidden costs in here!”

I’ll address your concern — Yes, it’s all free. Really. We take great satisfaction in knowing that we’ve helped others in what are clearly challenging times.

So, let’s teach you the skills you need now. Shoot me a message today.

—---

Oh, wait a minute…

I said I have a split personality.

Well, that’s right. It’s split because I work full-time for UK’s national health service too - working in a senior, non-clinical, role where I use the stories I’ve collected over the years to help others along the way.

But that’s a story for another day. 

Right now, I'm here to help you and my DMs are open to you.

Mushtaq Osmani

Jamie Rose Coaching

If you could turn your LinkedIn network into paying clients, how easily could you grow your agency?

Helping recruiters, agency owners, coaches & talent acquisition teams unlock the power of social selling with actionable strategies that transform their LinkedIn networks into profitable clients and candidates. 

👉 Social Selling Framework
👉 LinkedIn Masterclass
👉 Mentoring & New Starter Training
👉 Bespoke Recruitment / Social Coaching

Social Selling and LinkedIn Coach, Mentor & Trainer

Blend Rec2Rec

Back in 2018 I went through a Rec2Rec to find me a job, and they did.  Then as soon as they found out I was gay, they tried to sack me.  True Story 🥲

As you can imagine, that was the catalyst for me to leave the “old boys’ club” behind. I didn’t want anyone to ever feel the way I did that day, and so Blend Rec2Rec was born.

𝐑𝐞𝐜2𝐑𝐞𝐜 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬
𝐖𝐡𝐨 𝐈𝐬 𝐈𝐭 𝐅𝐨𝐫?

- Agencies that want to find exceptional talent and be supported through every step of the process.
- Recruiters who want to deal with someone who has been there and done it, and will NEVER treat you
like a number or a pay check.

𝐖𝐡𝐚𝐭 𝐖𝐢𝐥𝐥 𝐘𝐨𝐮 𝐆𝐞𝐭?
𝐀𝐠𝐞𝐧𝐜𝐢𝐞𝐬

→ Access to the best and brightest recruiters in the market.
→ Personalised support for a smooth & simple onboarding process.
→ Fluff-free communication with total transparency.
→ A fresh approach to how Rec2Rec can & should be done.

𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐞𝐫𝐬:

→ Opportunities to work at stand-out agencies that are not trapped in 1996.
→ Open & honest insights into your potential new employer.
→ Support to identify and plan your perfect career path.
→ Someone who has been in your shoes and will fight to get you what you deserve.

Agency Owner

Independent Recruitment Agency

Delivering strategic change and business growth across core areas within; Commercial, IT & Technical recruitment.  Direct staff management across the UK. 

•Implement processes, procedures and new business standards for operational delivery and internal business functions.  Introduced various new recording metrics.  
•Support new change within the business by managing multiple internal projects including; new databases, company handbooks, new commercial website, data management and staff training.
•Strategic support to the Managing Director’s on all business & operational management. 
•Undertake all HR processes associated with people management, training, development and disciplinary actions.
•Construct and deliver in-house training for consultants; including, candidate attraction, online sourcing, headhunting and writing effective job adverts.
•Actively managing and directing recruitment teams, support staff and all offsite working.  Managing staff across various UK locations. 
•Management of financial forecasting and departmental budgets. 
•All aspects of internal recruitment and interviewing.

Operations Director

Work Recruitment

•Extensive Talent Acquisition and Recruitment management for HO and multi-site businesses. 
•High Volume recruitment within Insurance and Customer Service, as well as supporting strategic talent acquisition within the technical, commercial and HR markets.   
•Supported the introduction of apprenticeship workers across multiple sites and businesses. 
•Managed graduate recruitment intakes. 
•Complete management of on-site temporary and contract staff across multiple sites.
•Concurrently managed multiple temporary and permanent vacancies including high volume projects and specialist campaigns.
•Implemented and recommended ATS to businesses as well as methodologies on how to increase candidate traffic.
•Actively drove talent identification and ensured that passive candidates were targeted and sourced to fulfill the provision of top talent to clients.
•Effectively used technology to support the business needs and recruitment trends.
•Up to date knowledge of employment legislation that could be easily disseminated to clients as needed.
•Full 360 recruitment including writing and generating full job specifications and associated advertising, candidate pre-screening, interviews, selection and completion of full onboarding process.

Delivery of Talent Acquisition projects: 

1. Supported the restructure of the Cambridge office for a Global Medical manufacturing company, Turnover £3.7b with 25,000 employees.  Project included high volume talent acquisition across three international brands. 
2. Provided talent acquisition and recruitment support for a leading Intellectual Property firm, Turnover £36m with 170 employees.  Project included graduate recruitment and onsite support for intake days. 
3. Partnered stakeholders and senior managers of a leading Global Patent & Trade Mark Attorneys, Turnover £67m with 700 employees.  Project included talent acquisition and recruitment across Cambridge, London, Manchester and Birmingham.

Talent Acquisition Director

Office Angels

•Established career as a consultant at the Cambridge office.
•Completed Management Training and promoted to the London Victoria Branch. 
•Managed the London Victoria branch and a team of six consultants. 
•Active 360 recruitment role supporting a number of clients and candidates within the immediate area.
•Undertook staff training and development. 
•Consistently a top performing recruitment consultant with billings in excess of £300k pa.  
•Award winning consultant.

Career Consultant & Trainee Branch Manager

The Most Advanced, Cost-Effective LinkedIn & Social Recruitment Learning Platform & Live Training For Recruiters, TA & HR

Drive Sales & Attract Top Talent. 🚀

With nearly 17 years in the recruitment industry, from Trainee to Agency Owner, I've seen it all. 

But 2020 marked the most significant shift in how we work, live, and communicate, 
making it challenging for Recruiters and TA teams to attract clients & candidates. 

The traditional sales approach simply wasn't cutting it anymore. 😔

That's when I decided to do things differently.

I stepped away from the cold, outdated sales tactics and embraced the power of 
community, LinkedIn, and social networks to generate inbound clients & candidates. 

Within months, I transformed my struggling agency into a sought-after, thriving business. 👏

Since then, I've dedicated my time to helping other Recruiters and Talent teams achieve
the same success through inbound social recruitment. Here's how you can benefit:

𝐌𝐲 𝐑𝐞𝐬𝐮𝐥𝐭𝐬:

👉 Helped hundreds of Recruiters & TA Teams benefit from inbound recruitment
👉 Developed a leading learning platform
👉 Building innovative, Recruitment focused AI tools
👉 Created battle-tested social recruitment strategies & frameworks
👉 Focused on making learning accessible to everyone

Ready to Transform Your Recruitment and Hiring Process?

𝐒𝐨𝐜𝐢𝐚𝐥𝐑𝐞𝐜𝐫𝐮𝐢𝐭 𝐏𝐫𝐨 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦: 𝐎𝐧-𝐃𝐞𝐦𝐚𝐧𝐝

✅ Comprehensive learning platform for your recruitment needs
✅ Access on-demand learning anytime, with weekly live support
✅ Advanced AI tools to boost your results (coming soon)
✅ Complete training so you master every aspect of social recruitment
✅ Supportive community for peer-to-peer learning & roundtables
✅ Masterclasses, live training, events, workshops & meet-the-director
✅ Scalable solutions, easily enrol your new starters
✅ Certified skills & earn badges to display on your LinkedIn profile

𝐋𝐢𝐯𝐞 1-2-1 / 𝐓𝐞𝐚𝐦 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 & 𝐌𝐞𝐧𝐭𝐨𝐫𝐢𝐧𝐠:

✅ Everything included in SocialRecruit Pro On-Demand, plus:
✅ Customised & personalised support and training
✅ Manage performance, frameworks and support via the client portal
✅ Fully supported for implementation
✅ Build bespoke social recruitment framework for your business 

Not Ready to Work Together?  No problem 👇

Sign up for the free weekly ‘Talent Tactics Periodico’ and stay ahead with the latest social recruitment and hiring trends and strategies, designed to boost your sales and attract top talent.

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The Battle

Mushtaq Osmani

Jamie Rose 🏳️‍🌈

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