Workabuddy

Founder

NHS England

Associate Director of Programmes & Transformation

Key responsibilities:
-	Lead the programme management, business management and communications and engagement functions of a national, multi-partner programme (between the NHS, Department of Health & Social Care, Ministry of Housing, Communities & Local Government and the Local Government Association) to support the delivery of the Better Care Fund (national policy to integrate health, social care & housing services).
-	Lead the development of a large-scale transformation programme by reviewing the existing operating model for the support programme (for the Better Care Fund), and the operational strategy to drive change towards an improved target operating model.
-	Review the project management office (PMO) function, by undergoing a discovery/design project to determine key improvement opportunities and mobilise these into the implementation/review phase.

Senior Programme Manager

Arata Solutions

Key responsibilities:
-	Providing specialist support related to various change management initiatives through customer journey mapping, strategy development, process re-engineering, focussed research, creation of delivery roadmaps & reviews of organisational practices.

Top 5 achievements:
1.	Developed operating model framework:  Developed an overall customer experience framework for a start-up based in the music industry by producing a high-level operating model, insight & contact strategy and delivery roadmap.
2.	Created end-to-end customer journey maps:  Produced end-to-end customer journey maps for a variety of clients (cross-industry), mapping the key customer milestones/touchpoints and identifying recommendations/improvement areas.
3.	Conducted research on varying approaches to service delivery:  Carried out research on industry-leading approaches to knowledgebase management – resulting in a set of proposals for the client to consider in the development of their tool.
4.	Carried out a deep-dive review of returns process:  Undertook a full review of the returns process, identifying key customer pain points and producing a full-stack suite of recommendations for the client to improve customer satisfaction in this area.
5.	Produced a review of ‘support’ function:  Carried out a full review of a client’s customer support function, reviewing customer journeys, internal processes and operational capability for the client to take into consideration for an organisational restructure.

Senior Transformation & Change Consultant

Catalyst Housing Limited

Key responsibilities:
-	Directing 5 critical customer service functions – contact centre, complaints-handling, quality assurance & customer comms and social media teams.
-	Developing organisation wide CX strategy to drive improvements to customer satisfaction, embedding a customer focus across the organisation and developing the roadmap for pipeline initiatives.
-	Leading the digital transformation from voice to multi-channel, building requirements for CRM to support the digital engagement offer for customers.
-	Responsible for customer communications function, spearheading the development of the social media offer including curation of digital content strategy.
-	Leading the complaints handling function, reducing customer complaints by embedding learning from complaints through translating customer insight into service recovery opportunities.

Assistant Director Of Customer Experience

Key responsibilities:
-	Responsible for management of 9000 properties, incl. developing customer strategy for large-scale regeneration schemes.
-	Leading a team of 22 FTE specialists using customer feedback to deliver dynamic, first-class front-line customer service.
-	Development of long-term strategies for the various neighbourhoods under my responsibility.

Head of Housing

Key responsibilities:
-	Leading the team to create and deliver local neighbourhood strategies to promote sustainable communities.
-	Managing & coaching a tight-knit team of specialists to improve all facets of individual performance.
-	Developing a high-performance culture within the team, achieving KPIs relevant to key milestones in the customer journey.

Area Manager

Provided bespoke customer solutions for a flagship, multi-million pound regeneration scheme.

Housing & Regeneration Manager

Tower Hamlets Homes

Providing a range of front-line services to customers across key milestones of the customer journey.

Neighbourhood Housing Officer

Commenced a graduate scheme, completing CIH Level 4 Housing programme.  Promoted to senior position within 3 months.

Graduate Housing Officer

NSPCC

Managed the co-ordination process for a range of training & facilitation programmes.

Training Coordinator

Union Income Benefit 

Managed a team of c. 30 FTE within an outbound sales call-centre, offering a range of services to customers.

Team Supervisor

Union Income Benefit

Expert level agent, supporting new starters through induction process by side-by-side coaching, 121s and knowledge support.

Senior Family Protection Consultant

Founder @Workabuddy | Teaching people the skills the education system doesn’t - helping them thrive in their careers | Striving to be LinkedIn’s Most Helpful Person

So, my LinkedIn profile has a bit of a split personality.

I’ve dedicated a part of my life to helping people learn the skills they wished they were taught already.

80% of our society are poorly prepared for the future, particularly in landing a job.

And those of you who have managed to land a job?

Well, you may be wrestling and grappling with your career because the education system has failed you.

A system that didn’t teach you:

- how to communicate effectively
- what the working world is really like
- how to lead, motivate and inspire others
- how to problem solve, ideate, and be creative
- how to listen with empathy and present with purpose.

So many skills that you should feel comfortable and confident with.

But sadly you’re not.

77% of people are ready to learn new skills. But you don't have the right systems to teach you.

Now, what if I told you there’s a way to:

- tailor your job application to help you stand out from the crowd
- create an awesome first impression after your CV is reviewed
- identify your best career stories and conversation points
- overcome your interview anxiety and become a natural
- address your fears and challenges in your career path?

Your first reaction may be “Yeah right, like THAT’S possible”, but we’ve already helped hundreds who have all benefitted from our free services.

Not only that, but we also run a free community for you to join.

Where you can::

- access a safe space to share concerns
- level up your career and learn from others
- stretch yourself through our personal growth challenges
- pair up with accountability buddies to achieve those challenging goals
- benefit from support for your everyday work problems and burning questions.

If you’re serious about learning skills to land your dream job and thrive in your career, then head over to www.workabuddy.com (or view my Featured section to find further info).

You may be thinking: “Is this really all free? There must be hidden costs in here!”

I’ll address your concern — Yes, it’s all free. Really. We take great satisfaction in knowing that we’ve helped others in what are clearly challenging times.

So, let’s teach you the skills you need now. Shoot me a message today.

—---

Oh, wait a minute…

I said I have a split personality.

Well, that’s right. It’s split because I work full-time for UK’s national health service too - working in a senior, non-clinical, role where I use the stories I’ve collected over the years to help others along the way.

But that’s a story for another day. 

Right now, I'm here to help you and my DMs are open to you.

Mushtaq Osmani

The University of Manchester

Acting main point of contact and lead of all Alliance Manchester Business School student recruitment, progression, and welfare. In my role, I provide crucial support to senior colleagues by overseeing the work of Postgraduate Research (PGR) students and supervisors. I collaborated closely with the marketing and careers service teams to craft and execute innovative recruitment strategies, aiming to reach potential students through diverse channels. I spearheaded the development and implementation of high-quality online student marketing and recruitment activities, particularly focusing on LinkedIn campaigns, to further enhance our reach and impact in attracting prospective students.

Student Recruitment and Welfare Administrator (Postgraduate Research)

CATALYST PSYCHOLOGY COMMUNITY INTEREST COMPANY

I co-founded the Refugee Access Pilot Programme, an intervention aimed at easing the transition for students who are refugees and asylum-seekers within England, designed to address their specific needs and to integrate them more smoothly into the educational system.

In the course of developing this program, I conducted over 20 interviews with students, educators, and other stakeholders to gather insights that informed our intervention plans. I carried out 13 detailed audits of classrooms and schools. These audits were instrumental in identifying areas for improvement within existing practices and systems, enabling us to tailor our interventions to the specific needs of each educational environment.

I delivered training for school staff, focused on supporting the emotional well-being of students who are refugees and asylum-seekers. Recognising the importance of mental health support, we equipped educators with the skills and knowledge necessary to create a supportive and inclusive learning atmosphere for these vulnerable students. This resulted in a successful delivery of the full Refugee Access Programme training pack to 8 schools across the North of England.

Assistant Psychologist and Research Lead

Elevate Education (United Kingdom) Pty Ltd

Travelled to schools across the UK delivering presenting study skills seminars to students aged 10-18, in groups of 200+ students. Seminars comprised of research-based effective study techniques, effective exam preparation, time management and helping students change their attitude towards study through developing a growth mindset.

Youth Mentor & Presenter

MeatFreed

I Independently organised and led 30+ campus events, including meat-free food fairs, informational booths, and guest speaker sessions, to educate students about vegan lifestyles. My efforts extended to hosting and presenting 5+ seminars at various universities on behalf of MeatFreed, which significantly increased the company's mobile app downloads by 25%. Demonstrating strong leadership and organisational skills, I recruited and managed a dedicated team of volunteers for on-campus events and campaigns. Additionally, I leveraged video editing software and social media platforms to promote our content, significantly boosting engagement across several channels. 

After 5 months in the role, I was promoted to the position of Student Ambassador Coordinator, where I took charge of managing the recruitment and onboarding process for new student ambassadors.

Student Marketing Coordinator

Girls in Marketing

An internship programme centred around digital marketing topics, including: SEO, personal branding, coding, social media, productivity and more.

I created and scheduled engaging content for social media platforms (Facebook, Instagram, Twitter, LinkedIn). Facilitated collaboration with the content team to produce SEO-optimised blog posts and articles, enhancing website traffic.

Digital Marketing Intern

Who Media

I was responsible for managing multiple client accounts, focusing on the creation of organic social media content that aligned with the specific business objectives of each client. This involved conducting thorough audits and data analysis of social media accounts to identify areas for improvement. By leveraging insights gained from these audits, I strategised and implemented changes aimed at enhancing engagement across various platforms, including Instagram, LinkedIn, Facebook, and Twitter.

Additionally, I played a key role in the development of paid social media advertising campaigns. This involved producing detailed design briefs and crafting compelling copy that resonated with the target audience. My responsibilities extended to creating ad sets designed to achieve a variety of objectives, such as lead generation, traffic improvement, and conversion rate optimisation.

In this role, I also I engaged in extensive research and copywriting to generate content for blogs and websites. My efforts were directed towards creating material that not only attracted general traffic but also was optimised for search engines (SEO). This extended my expertise to user experience (UX) research and design,  which informed the design strategies I developed to enhance user interaction with digital platforms. By integrating UX principles into social media strategies, I ensured that content was not only engaging but also user-centric, fostering a more intuitive and satisfying user journey across various platforms.

Digital Marketing Associate

World Youth Forum

I was selected amongst 50,000 applicants to be a panelist for educational reform discussions in the 2019 World Youth Forum hosted by Abdel Fattah el-Sisi. I engaged with international leaders and youth advocates to forge partnerships that drove our shared mission for inclusive and innovative education forward. This spearheaded a cross-cultural educational initiative that connected over 10,000 students globally, fostering understanding and collaboration through technology-driven programs. I was given a prestigious award for my position.

Panelist

Bahcesehir University

● Conducted 50 hours of supervised counselling sessions in alignment with Actively involved in professional organizations such as the American Psychological Association (APA) and the Association for Counsellor Education and Supervision (ACES).
-Provided evidence-based counselling to diverse clients, facilitating personal growth and well-being in areas such as stress management, anxiety, depression, and relationship issues.
● Utilised statistical models to develop personalised treatment plans, optimising intervention strategies for individual clients.

Psychological Counsellor with supervision

Unilever

As a Human Resources Intern at Unilever, I had opportunity to delve into the multifaceted realm of HR within a globally recognised organisation known for its dedication to sustainability, operational efficiency, and innovative practices. This role provided me with a comprehensive overview of HR operations, allowing me to gain valuable insights into talent management, employee engagement, and HR analytics.

Key Highlights of My Internship:

•Talent Management and Development: Played a key role in the implementation of talent management strategies, including recruitment, onboarding, and development programs, aligning them with Unilever's corporate objectives and ethical standards.

•Employee Engagement Initiatives: Contributed to the design and execution of 10+ employee engagement programs aimed at fostering a positive work environment and enhancing employee satisfaction and retention.

•HR Analytics: Employed HR analytics tools to analyse workforce data, aiding in informed decision-making processes related to employee performance, turnover rates, and talent acquisition strategies.

•Sustainability in HR Practices: Actively participated in sustainability initiatives within HR, focusing on promoting diversity and inclusion, and implementing eco-friendly workplace practices in line with Unilever's commitment to environmental stewardship.

•Cross-Departmental Collaboration: Collaborated with various departments to ensure HR strategies were effectively integrated across the organisation, enhancing overall operational efficiency and supporting Unilever's global HR objectives.

Professional Development: Engaged in continuous learning opportunities, including workshops and seminars on the latest HR trends and technologies, to contribute to my personal growth and the advancement of HR practices at Unilever.

Human Resources Intern

Keystone International Schools

● Provided individual and group counselling to address a wide range of student needs, including academic difficulties, social-emotional challenges, and career planning.
● Guided students through the college and career planning process, resulting in an increased university  acceptance rates and scholarship awards
● Organised college fairs, career exploration workshops, and alumni networking events to expose students to diverse opportunities.

Guidance Counsellor

I am a highly driven and motivated graduate with a Master's Degree in the Psychology of Education from the University of Manchester. I am passionate about Equality, Diversity, Inclusion and Accessibility and promoting learning and development in people from minority backgrounds.

5+ years of experiences in the education and psychology sector where I led large-scale projects, and supported stakeholders & clients with data analysis, project management & administration to deliver mental health interventions to schools to help Refugee and Asylum-Seekers around England.

I am proficient in statistical analyses programmes such as SPSS and NVivo, with strong skillset of project management principles. Throughout my employment, volunteering and studies, I have demonstrated sound teamworking, communication and organisational skills. Was actively involved in supporting staff and students at my university as a student ambassador and course representative. Gained a prestigious delegate award given by President Abdel Fattah El-Sisi, for discussing world issues at the World Youth Forum in 2019 which focused on educational policy.

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The Battle

Mushtaq Osmani

Reem Al Tarbaghia

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