Shawn Nason

PatientPoint®

We empower better health. PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made to influence patient behavior and empower better health.

Chief of Staff / Head of Experience

Nason Group

Embrace Your Fire: Unleashing Authentic Voices To Transform The World, One Heartset At A Time

In the heart of every thought leader lies a powerful story, a unique journey that has the potential to ignite change and inspire others. This journey of self-discovery and expression is not just about finding your voice; it's about amplifying it in a way that humanizes, connects, and transforms.

Thought Leader & Coach

MOFI (Boutique Design Firm)

MOFI is a human-obsessed boutique design firm passionate about reimagining Experience Ecosystems.

We know that businesses are more than org charts, strategy documents, and mission statements. They’re living, breathing ecosystems filled with people and people-driven processes that make an impact on the world. 

We refuse to look at one piece of the puzzle (customer service, employee experience, vendor relationships, leadership, culture, marketplace awareness, etc.) without engaging your entire Experience Ecosystem as we tackle the biggest and hairiest experience, innovation, and culture challenges that you can send our way. 

Why? Because we we’re more interested in long-term results than innovation theater.

Let's Tear Down Your Experience Silos Together

An Experience Ecosystem™ is the web of people, touchpoints, and interactions that combine to define your Experience Promise™. To leverage experience as a competitive advantage—one that increases engagement, loyalty, and revenue year after year—requires engaging and humanizing the entire ecosystem.

An Experience Promise™ is a concise explanation of what you want the people in your Experience Ecosystem™ to experience on an emotional level and what you want to do to bring this experience to life.

Founder, Chief Experience Officer

The Combustion Chronicles Podcast

Host

Fast Company Executive Board

Executive Board Member

Statra

Board Member & Advisor

OFFOR Health

We envision a world in which healthcare has no barriers.
We deliver equal access to care by connecting healthcare professionals and patients in local communities.

Interim Chief Executive Officer

Kesem

Strategic Advisor

Social Saturday Squad

Volunteer

Forbes Business Council

Official Member

Chief Executive Officer

"People may forget what you said, but they will never forget how you made them feel." – Maya Angelou  

In a world being reshaped by AI, I find myself coming back to this truth more than ever. Early in my journey leading customer and employee experience, I learned that no matter how advanced our tools or systems become, what people remember most is how we make them feel.  

I remember walking through one of our offices years ago during a major transformation project. The technology was changing fast, but what really changed the game was when we started listening to people - really listening. 

When we made space for their stories, fears, and ideas, the energy shifted. That human connection became the foundation for everything else, including how we began using AI to enhance experiences rather than replace them.  

AI can process data faster than any of us, but it can’t replicate empathy. It can help us know people better, anticipate their needs, and personalize interactions, but it’s still up to us to make them feel seen, valued, and cared for. That’s the essence of the experience ecosystem: humans and technology working together to create meaning.  

As leaders, we have to ensure that the heart doesn’t get lost in the code. The principle of “Know Me, Surprise Me, and Care For Me” still stands - it’s just evolved. AI can help us deliver on those promises more deeply, but it’s our humanity that brings them to life.  

This week, lead with heart in the age of AI. Use the tools at your fingertips to connect, not just communicate. Ask yourself, how will you make someone feel genuinely valued today?  

Love & Gratitude, Shawn
Follow ➡ #experienceevangelist
Get your copy of my book: Kiss Your Dragons 🐲 here: https://lnkd.in/ddrXYDpq

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If You Get The HUMAN EXPERIENCE Right. You Will Get The NUMBERS You Need | 2X CRC Cancer Thriver & Advocate | Former Walt Disney Imagineer | Heart-Centered Executive | BIPOC & Neurodiversity Advocate

“When you come to the end of your rope, tie a knot and hang on.” – Franklin D. Roosevelt  

It’s Monday, and if you’re anything like me, that rope might already feel a little frayed. The pace of change, especially in this new world of AI, can make even the most seasoned leaders wonder if they can keep up. 

But here’s the truth: the power of the experience ecosystem, connecting people, purpose, and technology, comes alive when we hang on and keep learning.  

I’ve seen this firsthand. When AI started reshaping the way we design experiences, I’ll admit I felt overwhelmed. It wasn’t just about new tools; it was about new mindsets. But what grounded me then, and still does today, is remembering that technology only amplifies the human experience we build into it. 

AI doesn’t replace connection; it depends on it!

In the experience ecosystem, resilience means holding steady as we learn how humans and machines can coexist beautifully. It means leading teams through uncertainty with empathy and curiosity, not fear. When we hang on through the messy middle, we discover how to use AI to make people feel known, valued, and understood, not just processed.  

So as this week begins, tie your knot. Hang on to your purpose, your people, and your belief that technology should serve humanity, not the other way around.  

How will you use AI this week to make the human experience better? Hang on to that question. Let it guide your leadership, your design, and your heart.  

Love & Gratitude, Shawn
Follow ➡ #experienceevangelist
Get your copy of my book: Kiss Your Dragons 🐲 here: https://lnkd.in/ddrXYDpq

♻️ Repost to help your network. 
🔔 Follow Shawn Nason for actionable insights on customer & employee experience, service design, and CX & EX in AI.

"Keep your face always toward the sunshine, and shadows will fall behind you." – Walt Whitman  

When I think about leading in this new world of AI, this quote hits differently. The sunshine is possibility. The shadows are fear. And as leaders, where we choose to look determines what follows.  

Throughout my career leading experience transformation, I’ve learned that energy is contagious. When I brought optimism, curiosity, and belief into the room, teams found the courage to try things that once felt impossible. 

The same is true now as AI reshapes how we live and work. The technology itself is neutral. What gives it power is the heart and intention behind it.  

I remember one project where my team was hesitant about using AI in our customer experience. They worried it would feel cold or impersonal. Instead of focusing on the fear, we focused on the light. 

We asked, “How can this technology help us serve people better?” That small shift changed everything. We found ways to make interactions more human, not less.  

Leading in the age of AI means keeping our face toward the sunshine, even when the pace of change feels blinding. It means modeling curiosity instead of control, and inviting our teams to co-create a future that blends intelligence with empathy.  

Leaders, what light are you turning toward this week? How will you use AI not just to work smarter, but to lead with more heart? The direction you face will determine the path your team follows.  

Love & Gratitude, Shawn
Follow ➡ #experienceevangelist
Get your copy of my book: Kiss Your Dragons 🐲 here: https://lnkd.in/ddrXYDpq

♻️ Repost to help your network. 
🔔 Follow Shawn Nason for actionable insights on customer & employee experience, service design, and CX & EX in AI.

Here is the latest edition of EXPERIENCE MATTERS: 

- Article: Real Talk in 2025: A Year of Fighting, Healing, and Holding On
- Where’s Shawn? Customer AI Masterclass Certification
- Influencer spotlight: Shawn Lesser, Michael Holtz, & Jono (Kupferberg) Wilde
- Combustion Chronicles Episode: Adrienne Boissy

Your Experience Evangelist, Shawn

#whatinspiresme #happiness #bestadvice #inspiration #motivation #leadership #transformation #cx #AI #customerexperience #innovation
#mentalhealth #cancer #marketing #entrepreneurship #personalbranding #socialnetworking #socialmedia

If you are looking at the picture attached to this story, you are probably thinking the same thing everyone else has said to me lately. Shawn, is that

Open article: Real Talk in 2025: A Year of Fighting, Healing, and Holding On by Shawn Nason • 6 min read

Real Talk in 2025: A Year of Fighting, Healing, and Holding On

MoMo from MTN

- Driving Strategic Partnership within the Fintech Ecosystem, serving as direct intermediary between 22 Commercial Banks in Ghana and Payment Service Providers (PSPs) who have directly integrated with MoMo.

- Driving Acquisitions & Revenue for Merchant, Agent, MoMo App Usage, enabling payments of all MTN services & Partner services through MoMo.

- Business Development 
- Strategic Partnerships
- Merchant Acquisition
- MoMo API Integration 
- Fintech Distribution
- Trade engagements.

Controller - Fintech Business Developement (Corporate)

Vodafone

•Leading Route to Market Strategy for Mobile financial services in executive region, growing Vodafone Cash revenue in 22 territories within Northern sector, coordinating activities of Merchants/ Cash Agents, Retailers and Partner banks to ensure achieved targets on revenues, profitability and customer share.

Business Development Manager - Mobile Financial Services (Northern Sector)

•Responsible for revenue growth in the region, acquisitions for (Mobile gross adds, Merchants, Partner Banks, Resellers & Fixed broadband services, Channel development, Conversion of Airtime into reloads, Distributor management  and Logistics management.

Regional Manager - Sales & Distribution 

TECNO Mobile (BD)

- Drove revenue for Tecno flaship devices within assigned territory with special focus on KOM & Exclusive outlets.
- Responsible for development of new channels to market/sell Tecno devices within territory.
- Managed and built partnership deals with 3rd-party Mobile network operators to drive sales through their retail outlets across the country. 
- Recruited and trained Sales promoters and assigned them to key outlets to drives sales of Tecno devices.

Territory Sales & Channels Development Manager 

Dimension Data

•Responsible for achievement of dedicated revenue targets for (Cloud services, carrier services (MPLS VPN), Data center solutions, Dedicated internet & VOIP), leveraging market knowledge and in-depth forecasts to plan sales operations and improve revenue share.

•Maintained consistently high customer satisfaction and retention ratings through proactive service management strategies which translated to zero (0%) churn rates in FY2014/2015.

Enterprise Sales Manager - Ghana

Millicom (Tigo)

•Improved SME revenue and retention by 7% in 2011/2012 through upselling exclusive products and services to existing clients, excellent customer service and on-time service delivery.

•Supported development of mobile financial solutions across SME's and public sector institutions leveraging on promotional campaigns to onboard five thousand (5,000) public sectors workers onto mobile money platform increasing cash revenue by 7% against yearly target of 3%.

Business Development Executive, SME & Public Sector 

Mondelēz International

•Handled and managed key distributor operations including weekly stock purchases, inventory management, order payments, movement of distributor vans, and payments of back-margins to distributor.

•Supervised and speared-head launch of new product ‘Butter mint' candy in 2012, coordinated sales and promotional activities to generate 100% revenue against budget.

Trade Marketing Representative - Sales & Distribution 

Orange West-Africa Ghana Ltd

•Improved Key accounts revenue from 2% to 7% through new customer acquisitions, upselling to existing customers and developing alternative channels like HORECA and institutions.

•Strengthened merchandising and promotional strategies to drive customer engagement and boost sales at shopping malls, supermarkets, retail outlets.

Sales Officer

Godfred has wealth of experience in telecoms, Fintech, FMCG and large retail product distribution across Ghana and Africa. He is currently the Controller, Fintech Business Development Officer at Mobile Money Limited a subsidiary of MTN. Driving revenue through merchant acquisition & MoMo integrations for corporate institutions including 3rd-Party Fintech Partners, Banks, financial institutions and building strategic partnerships to add value client's business.

Prior to this role, He was the Regional Manager, Sales & Distribution for Vodafone Ghana, and Acting Business Development Manager for Mobile Financial Services in the Northern Sector. He lead route-to-market strategy for Vodafone Cash development in the regions, building a strong Agent/Merchant network and improving Vodafone Cash sub acquisition with special focus on free MMI and P2P.

He also worked as the Territory and Channels Development manager for TECNO Mobile between 2016 and 2018 and championed the Sales transformation agenda that placed TECNO Mobile as Ghana's NO.1 preferred mobile phone brands. He led partnership engagements that saw TECNO partnering with Mobile network operators (MNO's) to market it's flagship devices in retail shops across the country. 

Furthermore, he played lead roles in the SME and Public sector space delivering excellent IT solutions to clients in the private and public sector. As an Enterprise Sales manager for Dimension Data, he managed fruitful relationships with clients which translated into closed deals, supported in new product development for enterprises and ensured excellent customer satisfaction. 
He is excited about the future of FinTechs and the opportunity it presents as a key driver of economic growth especially in developing countries and beyond.

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