Natalie Furness - Revenue Operations

RevOps Automated

Founder + CEO/COO

Roam

Strategist

Pavilion

Member | Salesforce + HubSpot RevOps Automation Specialist

Lantum

Revenue Operations Specialist

Don't be Shy

Marketing Automation and Sales Operations Specalist

isosconnect

Performance Marketing Strategy
Hubspot configuration
Data Analytics
Google Ads, Facebook Ads, Linkedin Ads.
Multi-channel marketing campaigns
Digital Marketing Channel Acquisition

Fractional Head Of Marketing

APTIS GmbH

Provided 4-month consultancy and training programme to educate SDRs in prospecting, nurturing and closing of high-value accounts, utilising Linkedin + HubSpot.

Account Based Marketing and Sales Consultant

Banani App

Client of Niam Marketing - MENA.
Multichannel digital marketing and sales  automation, advising sales team, managing team of developers and designers reporting to CEO. 

Implemented Hubspot marketing automation integrating paid ads, social media, emails and sales lifecycles. 

Managed technical integration projects, to pull data from a third-party application to CRM, with relevant contact segmentations.

Lead scoring strategy, and implemented to prioritise business development team calls reducing  MQL -> SQL times by 50%
- Built and launched email campaigns with an average  83% open rate and 56% engagement. 
Integrated social media and email campaigns into workflows, increasing qualified lead acquisition by 400%

Launched cross-channel ad campaign increasing app downloads by 3000% in 30 days.

Implemented app stored SEO Increasing organic app searches by 150%

Launched and optimised ads across Linkedin, Facebook, Youtube, Instagram and Twitter. Reducing CPC from $0.96

Fractional CMO : Hubspot Sales & Marketing Automation

Old Street Solutions

Unblocked Events

Website launch with cross channel marketing campaign increase website traffic by 400%
LinkedIn Event and Linkedin Organic post strategy resulted in ticket sales.

Performance Marketing Manager

I'm on a mission to eradicate friction from the B2B buying experience.

Our solutions align internal operations across marketing, sales, customer service, product and beyond - with the ideal buyer experience.

Solutions we offer:

1️⃣ Revenue Operations Consulting. Gain actionable insights on how your business can apply RevOps to build scalable revenue engines. 

2️⃣ RevOps as a Service - providing you with a fractional Revenue Operations team, to plan, build, manage and deliver data insights on marketing, sales and service operations.

3️⃣ Custom Attribution Reporting and Forecasting  - connecting all of your data sources to provide better data insights on revenue attribution. 

4️⃣ RevOps Process Automation - Cut out waste from your marketing, sales and service processes. 

5️⃣ HubSpot Optimisation - improving the ROI on HubSpot marketing, sales, service and operations Hubs. 

6️⃣ HubSpot Integrations - bringing together customer and deal data. Get your business closer to a single source of truth. 

I'm also working on some SaaS - in stealth 😉. 

About me. 

I've been lucky enough to have had the opportunity to work + learn from talented  marketing automation and data experts internationally.

My core strength are in the strategic development and implementation end to end customer experiences using CRM, Marketing, Sales and Support automation tools. in addition, I utilise nocode and lowcode tools, integrated into systems to automate operations. 

The management of customer data through systems, is some thing that I passionate about. I attribute this passion to my technical training in healthcare informatics - where I worked to improve the flow of patient health records through systems. 

I enjoy building systems for efficient and effective revenue operations, including effective reporting systems. I thank my background in science for my ability to design reporting systems which focus on statistical significance.

Typically business unit leaders reach out to me when they require;

+ Hubspot Enterprise Implementation
+ Hubspot onboarding/training
+ Salesforce Migration to Hubspot
+ Smart ChatBot Builds
+ Hubspot Workflows.
+ Data cleansing and migrations
+ Integrations between Hubspot and third-party apps like Shopify, Webflow, WordPress, Airtable, Zendesk, 9. Xero, Eventbrite, Webinar software, Salesforce, Slack, Stripe and more.
+ Smart content delivery systems, changing what the customer see depending on their demographics or previous behaviours on your website.
+ Bespoke development

Message me, if you have any questions

Member | HubSpot RevOps Automation Specialist

HubSpot CRM, Marketing and Sales Automation Specialist Digital Agency. We build sophisticated and highly personalised multi-channel campaigns to accelerate business growth. 

neuemotion

Chief Customer and Communications Officer (fractional)

Operational Excellence: Developed and implemented a comprehensive operational structure for customer onboarding, enhancing the customer experience and reducing onboarding time.

Customer Satisfaction Leadership: Established and optimized Customer Satisfaction (CSAT) and Quarterly Business Review (QBR) processes.

Thought Leadership & PR Strategy: Spearheaded PR initiatives, securing coverage for neuemotion and team members in prestigious publications such as Forbes, Digiday, and Content Marketing Institute, as well as securing podcast appearances and speaking engagements to enhance brand visibility.

Audience Intelligence Development: Designed and executed a detailed framework for building customer profiles and performing audience intelligence, enabling data-driven decisions and targeted marketing strategies.

Chief Customer Officer (fractional)

HeyOrca

Creation:
- Co-create the social media version of the Community Canvas
- Co-design the Social Media Community Foundations and Community-Led Content Strategy Academy courses

Customer and Community Experience:
- Incorporate customers as experts and thought leaders into HeyOrca's content
- Develop strategies for improved social media and community interaction
- Find PR opportunities for the team and community

Chief Community Officer (fractional)

- Advised on the creation of the HeyOrca Stans program
- Advised on community building and advocacy

Advisor

Women in Tech SEO

Advisory Board Member

Kogan Page Publishing

Author | Transforming Customer-Brand Relationships

Pocket CCO

Offering Chief Customer Officer services and strategic consulting for agencies and startups.

Founder

SlapFive: Customer Marketing

CustomerX Community

Lead monthly office hours that focus on CX topics.

Connector, Early Adopter 

Adweek

Covering marketing, social media, customer experience (CX), and branding.

Contributing Writer

B Squared Media, LLC

Chronically Opinionated

The home of Fan of the Fans and the Woman's MBA podcasts. 
Your go-to source for all of Christina Garnett's thoughts on fandom, women in business, and so much more.

Founder | Podcast Host and Writer

Fractional CCO + Advisor | Building Brand Affinity at the Intersection of CX, Social Media, & Community | Award-Winning Leader | Featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, and Digiday

Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences.

Her mastery in social listening, customer experience, and community building is featured in courses by HubSpot Academy, Semrush, and HeyOrca. Christina's practical insights have been shared at INBOUND, Digital Summit, and numerous podcasts. Her thoughts are featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, Campaign US, and Digiday.

Her book, Transforming Customer-Brand Relationships: Use Emotional Connection To Build Loyalty, will be released in September 2025 by publisher, Kogan Page.

Christina Garnett, EMBA

As an introvert who has regularly had to cosplay as an extrovert for much of my career, this book by Goldie Chan is a much needed read. 

There are countless books and think pieces highlighting the strengths of extroverts and many introverts, myself included, feel like we have to change who we are just to be appreciated in a world that values visibility above just about anything.

If you are an introvert who is struggling with your personal brand and you don't want to become something you're not in the process, this is the book for you. 

AND to help someone do exactly that, I'm giving away a copy. 

Share one misconception people have about introverts in the comments and I'll pick my favorite to give the book to.

-- UPDATE -- congrats to Erica Marois for your comment! you will receive a copy of Personal Branding for Introverts!

CCO + CX Advocate | Author of Transforming Customer-Brand Relationships | @ intersection of CX + Social Media + Community | Featured: Adweek, Campaign US, The Next Web, Forbes, PR Daily, Entrepreneur, Digiday, CMSWire

We are getting closer and closer to the end of the year!

IF you still have learning budget left and want to spend it before you lose it, you can grab copies of my book for your team!

Happy to connect you with my publishers Kogan Page Publishing and get you a bulk discount!

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The Battle

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Christina Garnett, EMBA

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Christina Garnett, EMBA's LinkedIn Performance

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