PayQuicker

Vice President of Product and Innovation

Make secure and global payouts in real-time with the PayQuicker instant pay solution.
https://payquicker.com/

Head of Product

Product Career

I create video and written content on various social channels with aim of providing actionable tech and product knowledge for Early Career Product Managers in tech to UpSkill + Productize

As of Q2’22, 
- We are now a community of 50K+ across social media (40% increase from Q1'22)
- Mentored 35 mentees to break into PM, get promoted to the next level, also kick start passion projects.

📝 UpSkill — PM Fundamentals Course Launched 👉 Www.productcareer.io

📮 Join 1900+ Readers who get actionable PM tips delivered to their inbox 👉 productnewsletter.io 

Free Content👇
IG — https://www.instagram.com/productcareer
Tiktok - @productcareer
Youtube - https://bit.ly/37th0LK

All views shared are mine and not of my current or previous employers.

Creator, Product Nerd

Apple

Retail Online Payments and Affordability team

Retail Product Manager

Wells Fargo

Digital Product Manager

Velo Payments

Startup disrupting payments for the gig economy

Product Manager

Kaiser Permanente

Cost and Coverage features for Kaiser members in kp.org

Product Management 

One Legal

One Legal is a legal technology startup that builds online tools to
make the practice of law easier. Our solutions focus on consistently
getting legal documents where they need to go, accurately and on
time. We deliver trustworthy services that save our customers time
while reducing their exposure to risk.

- Product development (security and authentication focus) for mobile banking app.
 - Successfully launched Touch ID on mobile banking app in Digital Auth group.
 - Planning and implementation of Wells Legal entity data integration and consolidation project under Dodd–Frank Wall Street Reform and Consumer Protection Act.

JPMorgan Chase & Co.

-Product Development (Agile Scrum) for a Commercial Credit Card (Single-Use Account), an enterprise Payment Solution. 
-Led several enhancements for a end to end Procure-to-Pay solution. 
-Collaborated with UI/UX team to build best in class payments solution for clients and merchants.

Assoc.Product Manager

DaVita Healthcare Partners Inc.

- Product Development for a Patient Registration, Insurance Details and Accounts Receivables Software. 
- Proposed various workflow improvements resulting in increased UI efficiency and providing enhanced end-user experience and reducing the time to execute tasks

Systems Analyst

Head of Product @ PayQuicker • Creator – Follow for content on Leadership, Personal branding, UpSkilling & Productization • I share what I learn

Dynamic and results-driven Product Management Leader with a decade of experience in delivering successful software products across various domains such as Fintech, Health Tech, and Retail. Expertise in B2B and B2C Payments Space – Commercial Single-Use Cards, Mass Payments, Cross-border Payments, and Consumer payments and lending products. 

A critical thinker with exceptional problem-solving skills, offering thought leadership and driving cross-functional collaboration to bring customer-centric and value-driven products to market.

Proven track record of success in delivering digital solutions through expert skills in Discovery, Design, and Go-to-market. As well as an exceptional ability to think analytically, drive alignment and lead cross-functional teams have significantly improved customer experience, resulting in increased revenue and customer retention.

To feed my creative itch, I write and create content at productnewsletter.io

Nazuk Jain 👩‍💻

BYRAM

•	Achieved a 90% customer satisfaction rate as measured by feedback surveys by effectively communicating with customers through phone, email, and chat channels to address inquiries and resolve issues in a timely manner. Provided timely assistance and support to clients, resulting in a 15% reduction in client queries and hurdles.
•	Led a team of customer support representatives, achieving a 20% improvement in first-call resolution rate and a 15% decrease in average response time..
•	Successfully managed up to 150 small to mid-sized customers which resulting in a 75% increase in customer satisfaction and retention rates.
•	Acted as the primary point of contact for clients, resulting in a 47% increase in client satisfaction and retention.
•	Mentored the 21-person customer service team on best practices to ensure customer satisfaction, resulting in a 36% uptick in 5-star reviews . 
•	Implemented customer feedback surveys, resulting in a 17% improvement in customer satisfaction scores.
•	Collaborated with internal teams to ensure timely and successful delivery of digital solutions, achieving a 62% increase in project efficiency.
•	Addressed client inquiries, concerns, and feedback promptly, resulting in a 34% decrease in client escalations and disputes.
•	Led a team of  58  personnel, assigning daily tasks and monitoring progress to ensure alignment with project objectives and milestones

taplio

The Battle

Nazuk Jain 👩‍💻

NEHIL SHARMA

Followers

Posts

Engagements

Likes

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