Salaried Women Club

Member

Crescendo Worldwide Pvt. Ltd.

Teaching basic German language skills to senior executives to help them communicate in German with the German speaking colleagues

German language tutor

Dassault Systèmes

User Assistance Developer

Cognizant

A manual tester in BSS domain with German language skills.
Performing as a deputy PO to communicate with German developers and onsite colleagues.
Leading a German language training program within the organization for aspiring associates.
Devising execution documentation for automation purposes
I also gather requirements and design test cases to test new functionalities and impart this knowledge about new test cases to the offshore team

Associate

Coached pan-India Cognizant employees in the German language
Revised and reviewed DE>EN translation documents from various domains such as legal, ManLog, SAP, Banking and Finance, Insurance, Telecommunications, written email communication
Maitenance of team efforts data which showed productivity % of the month

Programmer Analyst

Coordinated a project as an interpreter for language support during ticket resolution. It involved interfacing with the German-speaking end customers and technical teams. Gained know-how of SNOW portal.
Engagement with Google - as a vendor. I was in the AdWords team for German language representing India. The task comprised of extraction of business highlights from German sites, which would attract more customers.

Programmer

Springer Nature

Interfacing with German, Austrian and Swiss authors and editors in German and conveying their issues to the In-House production team in English
Writing emails in German and translating their emails in English for production team
Quality control before ePub (Online edition)

Jr. Project executive

Technical Writer | German Content moderator | I help you translate your complex information into coherent content by breaking it down into simple steps

I simplify complex content for social media, product documentation, and technical writing. With 9+ years in German-English translation and project coordination, I specialize in teaching German, communication, leadership, and problem-solving. I value feedback to improve and create engaging content.

Neha Phulmamdikar

Dr. A.P.J. Abdul Kalam Centre

Associate Program Manager

Amazon

Senior Investigator

Investigator

ICICI Bank

Customer service officer

Professional Synopsis:
A dynamic professional with 4+ years of rich
experience in e-commerce business, branch banking, fraud detection, risk investigation, 
client servicing with expertise in German language.
Proven skills to work with teams in sync with the
corporate set parameters & motivating them for
achieving business and individual goals
An effective communicator with excellent
relationship building & interpersonal skills
Excellent ability to determine situational needs and
provide appropriate solutions.

Work Experience:

 AMAZON, Hyderabad//India

•Responsible for investigating buyer and/ or seller
transactions on Amazon platform for German, Spanish,
Italian and French marketplaces in order to ensure
Amazon is safe for transactions for our both the
customers
•Take appropriate actions respecting SOPs and keep
concerned stake holders in loop regarding transactions
•Communicate complex transactional issues
correctly and clearly to both internal and external
customers
•Carry out audit checks for the work done by peer's
group and share feedback on time
Prepare quality report in order to evaluate the
quality on the work done by team
•Trained new hires in team and publish their monthly
performance report to track their performance
•Provide regular mentoring support to new team members to assist them in achieving their performance goals.
•Conduct sessions for the team to discuss new SOP
updates and send MoMs on time to document every
change
•Found ongoing patterns to prevent bad debt for Amazon
•Worked as the global advisor attending to investigators queries from various Amazon sites


-ICICI Bank, Delhi//India

•Business Development – Lead identification, meeting prospective clients, showcasing ICICI’s products and converting leads into business
•Prepared locker documents for clients and sent requests in FCRM for final handling of keys
•Handled day-to-day queries/transactions of clients which included RTGS, NEFT and other day to day concerns
•Handled cash flow in the branch- as head cashier
•Managed requests for customers regular needs of Chequebook, Pin, etc.
•Assisted in branch audit for fellow team members


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