Google

Recruiter

IMT Residential

Recruiting and Engagement Specialist 

Azusa Pacific University

Adjunct Faculty

Assistant Director for Orientation and Transitions

Admissions Recruiter

Welcome Center Coordinator

Recruiting at Google

Job Storyteller || Candidate Advocate || Career Cheerleader

Two things I love: Learning people’s stories and helping jobseekers. Here's how I do that: 

Professionally, I get to hire the world’s best AI/ML Staff Engineers at Google. If that's you, let's talk! 

Personally, I love helping my friends and connections get amazing jobs. If that's you, let's talk! 

More things I love: the San Francisco Giants, optimistic people, Settlers of Catan, the Enneagram, chunky babies, Lord of the Rings, and breakfast burritos.

Nicky Slavich

Amazon Fulfillment Centre and Service Provider

perform semi-trailer moves in the trailer yard, coordinate yard activities (such as checking in trailers, traffic flow, internal communications with operations, etc.), conduct yard audits, complete driver training programs

Transportation Associate - L3

PAE2 Arlington, WA
Locate and retrieve products from the storage area based on customer orders.
Accurately and efficiently pack items into boxes, ensuring proper labeling and packaging standards.
Meet or exceed daily productivity goals and targets set by the management.
Work collaboratively with team members to achieve departmental and organizational goals.
Communicate effectively with supervisors and colleagues.
Utilize Basic computer skills for order tracking and inventory management.

Associate L1

Rackspace Technology

•	Conducted temporary contract support during the outage of Hosted Exchange Environment, specializing in Microsoft 365 migrations and deployments.
•	Proficient in Exchange Mailbox Data Recovery and adept at troubleshooting email delivery issues.
•	Analyzed and provided recommendations for Spam, Phishing, and Security logs.
•	Provided desktop client and mobile device troubleshooting support.
•	Addressed account and billing inquiries, ensuring customer satisfaction.
•	Supported users in utilizing and troubleshooting Microsoft 365 products.
•	Managed migrations from RackSpace Hosted Exchange and RackSpace Email to Microsoft 365 tenancies.
•	Delivered full support for standard Linux-backed Rackspace email services.
•	The contract was extended due to exceptional support services and experience.
•	Demonstrated pride and initiative by resolving the majority of issues on first contact, actively seeking solutions beyond support boundaries, and minimizing call transfers.

Technical Support Specialist

Microland Limited / Microsoft

•	Led the Migration Velocity Manager role, driving the execution of customers' data migration strategies to transition to the Microsoft Cloud.
•	Collaborated with customers to develop efficient schedules for moving their data to the Microsoft Cloud.
•	Managed communications with various stakeholders during complex, extended migration windows.
•	Served as a liaison between the Migration execution team and customers, providing updates on migration progress and challenges through automated reporting and communication.
•	Oversaw the creation and management of all migration events, aligning with customer schedules.
•	Offered recommendations for best practices in key pilot migrations, determining optimal velocity batch sizes.
•	Worked closely with migration back-end teams to establish the most effective schedule for customers.
•	Ensured secure offboarding by deleting migration credentials, decommissioning infrastructure, and coordinating with Infrastructure and Support teams.
•	Acted as a single point of contact for addressing escalations from customers and internal stakeholders, including incident management.

 Microsoft 365 GCC FastTrack Migration Velocity Manager

•	Executed daily migrations for Government/GCC entities enrolled in the Microsoft 365 FastTrack program.
•	Prioritized precise timing by launching migrations according to the customer schedule file.
•	Employed Microsoft internal tools for secure VM-based Exchange migrations from on-prem to Exchange Online.
•	Leveraged customers' tenant and SPO Migration portal for seamless migration of on-premises file shares to SharePoint (SPO) and OneDrive M365.
•	Conducted migrations to Exchange Online from Google workplace mail.
•	Produced timely and detailed updates and reports on migration statuses, outlining both failures and completed migrations.
•	Utilized PowerShell scripting for information gathering and troubleshooting issues and failed migrations.
•	Promoted to Team/Group Lead, overseeing daily migrations and team members.
•	Communicated with customers and MVMs (Migration Velocity Managers) regarding schedule changes or issues.
•	Updated tracking matrices daily and utilized ITSM tools for efficient management.
•	Assigned daily migrations to team members, ensuring timely execution.

Microsoft 365 GCC FastTrack Migration Engineer and Lead

Experis Technology Group / Microsoft

•	Handpicked from concierge team to serve as a Premier Support Engineer for the entire Office 365 suite in large global enterprise tenets.
•	Collaborated with Technical Account Managers and Microsoft Engineering staff on customer engagement.
•	Managed a network of Escalation Resources, Databases, and Historic Support Requests.
•	Tracked, documented, and compiled FAQ/knowledge base content from various sources.
•	Attained product and technical fluency across Administration, Hybrid Environments, Azure, PowerShell, Domains/DNS, Security, Compliance, SMTP mail-flow, and SharePoint applications.
•	Created business cases for new tool functionality, supporting Premier Customer Success Manager presentations.
•	Responded to service requests and incidents, documenting all work within the company's ticketing system.
•	Installed, configured, and supported Microsoft Office 365 on diverse customer platforms.
•	Delivered phone, email, and remote troubleshooting support.
•	Managed relationships with corporate customers, ensuring accurate and timely issue resolution.
•	Provided front-line administrator and end-user support for multiple customers within the Office 365 suite.
•	Collaborated with engineers at different levels and technology areas to find solutions.
•	Reported software bugs and customer suggestions to development, change, and product management groups.

Office 365 Premier Support Engineer

Experis Technology Group - Microsoft

•	Provided top-tier technical support with a white-glove approach, catering to administrators utilizing the entire Office/Microsoft 365 suite of applications and cloud services.
•	Specialized in serving small business subscriptions and tenants within Experis Technology Group – Microsoft.
•	Demonstrated expertise in addressing a diverse range of technical issues, ensuring seamless utilization of Office 365 tools and cloud services.
•	Collaborated closely with administrators, offering proactive assistance and solutions tailored to the specific needs of small business subscriptions.
•	Maintained a high level of customer satisfaction through effective communication and prompt issue resolution.
•	Kept abreast of the latest updates and features within the Office 365 suite to provide accurate and up-to-date support.
•	Contributed to a positive team environment by sharing knowledge, collaborating with colleagues, and actively participating in ongoing training sessions.
•	Played a pivotal role in maintaining a strong and trusting relationship between Experis Technology Group and Microsoft, reflecting a commitment to delivering exceptional support services.

Ambassador - Office 365 Concierge Support Engineer

True North ITG Inc

•	Initially hired as a full-time salaried employee with a focus on the managed services help desk, tasked with building out the NOC services, and contributing to other onboarding and administrative projects.
•	Played a pivotal role in enhancing the efficiency and capabilities of the managed services help desk, ensuring seamless IT support for medical clinics and businesses across Western Washington and Arizona.
•	Demonstrated versatility and adaptability, taking on responsibilities beyond the initial scope, contributing to the growth and improvement of overall IT services.
•	Due to budget considerations, transitioned to a W9 contractor role while specifically focusing on Microsoft 365 client exchange migration projects.
•	Successfully completed Microsoft 365 client exchange migration projects, showcasing expertise in project management, technical migration processes, and efficient collaboration with diverse stakeholders.
•	Provided comprehensive IT support to various medical clinics and businesses, ensuring the stability and reliability of their IT infrastructure.
•	Maintained a proactive approach to problem-solving, addressing issues promptly to minimize disruptions and downtime.
•	Collaborated closely with internal teams and external clients to understand unique IT requirements and deliver tailored solutions.
•	Demonstrated commitment to cost-effective and results-driven project execution, aligning with budget constraints and organizational goals.

Managed Services /  Solutions Engineer

Systegration

•	Led the onboarding technical process for Microsoft Office 365, guiding small and medium business customers through a seamless transition.
•	Provided continuous support to small and medium business Microsoft Office 365 customers, leveraging prior experience working internally at Microsoft and familiarity with O365.
•	Recognized for expertise and exposure, offered shadowing and training to new ambassadors, contributing to their onboarding process.
•	Played a key role in forming and training engineers for the Next Team Escalation group, ensuring a proficient and well-prepared team.
•	Collaborated with Microsoft Project Managers (PMs) and Avanade to establish a robust escalation path and workflow to internal Microsoft SMEs (Subject Matter Experts) and product groups.
•	Conducted training sessions for Next Team Engineers on the effective use of tools such as Product Studio, ICM, etc.
•	Created, maintained, and updated team SharePoint Site, lists, Wiki, and workflows, enhancing collaboration and information-sharing within the team.
•	Mentored Ambassadors on proper due diligence and ticket handling for escalations, ensuring consistent and efficient support processes.
•	Utilized extensive Office 365 knowledge to triage and resolve tickets, actively contributing to the reduction of SLAs (Service Level Agreements) and Microsoft escalations.
•	Participated in Rave testing and Change Management initiatives, contributing to the improvement of service quality and efficiency.

Microsoft Office 365 Concierge Next Team - Escalation Engineer 

Mindtree

•	Monitored, acted, and responded to incoming Lync server pool and infrastructure alerts using SCOM (System Center Operations Manager) and RADAR.
•	Investigated a broad spectrum of server infrastructure symptoms, including Drive Array degradation, IIS Application Pool failures, DFS (Distributed File System), PSTN Gateways, Synthetics, and various performance monitors and events.
•	Conducted in-depth analysis of failed Windows and application health services, utilizing HP Integrated Lights Out utilities and performance monitors for a comprehensive server evaluation.
•	Functioned as a 3rd tier troubleshooter, addressing customer bugs from High-end Dedicated Customers and Multi-Tenant Lync Online Office 365 subscribers.
•	Engaged in heavy PowerShell usage for efficient troubleshooting and automation of repetitive tasks, enhancing the overall troubleshooting process.
•	Collaborated closely with dedicated customers and subscribers, providing advanced technical support to resolve complex issues related to Lync server infrastructure.
•	Demonstrated proficiency in handling escalated cases, applying in-depth technical knowledge to resolve customer-reported bugs promptly.
•	Utilized problem-solving skills to address a wide range of issues, ensuring the optimal performance and reliability of the Lync server environment.
•	Played a crucial role in maintaining the operational health of the Lync infrastructure, contributing to the overall efficiency and reliability of communication services.

Lync Operations Engineer \ C3 IT Specialist

Microsoft

•	 Instrumental in launching Microsoft's new Windows 8 OA 3.0 digital licensing services, serving all Major and Minor OEM manufacturers within the MS MSIT Org.
•	Managed final escalations from lower-tier support groups, ensuring effective problem resolution.
•	Conducted bi-weekly triage calls with the global support team to review weekly tickets, address issues, and provide further instructions for process improvement (Incident Management).
•	Held the role of Incident Coordinator, handling and coordinating major incidents and P1 cases to resolution, adhering to ITIL processes.
•	Promoted to a Management/Service Owner position responsible for overseeing daily support and incident operations of the Partner Qualification Environment and UAT environments during all Quarterly Release cycles.
•	Given an additional team oversight role for the "Print on Demand" team, which handled support for all "Authorized Replication" sites and services for business-critical COA processing.
•	Successfully migrated the organization's SharePoint Knowledge site to the internal O365 Cloud, taking ownership of its operations and maintenance. Reorganized, updated, and archived KB articles for improved accessibility and relevance.
•	Contributed to monitoring services such as BAM, SCOM, and Keynote, ensuring the proactive identification and resolution of potential issues.
•	Worked in a SOAP/REST data environment comprised of SQL, BizTalk (ICOE), Web, service, and API servers. Proficient in SQL, T-SQL, IIS, XML, Certificate, and Windows Server Services for troubleshooting and maintaining system functionality.
•	Conducted daily SQL querying to track down data flow and injection issues, showcasing a strong analytical and problem-solving skill set.
•	Demonstrated adaptability and a proactive approach to learning new technologies, effectively navigating ever-changing environments and applications.

Level 3 Application Support and Service Owner and team leader.

Covestic

•	Received Tier 2 escalations and Exchange admin requests from Tier 2, taking ownership of issues and working towards resolution.
•	Demonstrated proficiency in utilizing Exchange 2010 EMS (PowerShell), engaging in tasks such as mailbox restores, export requests, data purges, permissions management, diagnostics, investigative procedures, and general troubleshooting.
•	Conducted virus and FPE incident investigations, addressing issues related to Blackberry and BES, and escalated cases involving Outlook free/busy, application, and other complexities.
•	Managed high severity cases by collaborating with Operations and development teams to diagnose and resolve severe incidents (Severity A). Utilized CAP and Product Studio ticketing systems for effective case management.
•	Leveraged strong PowerShell skills for efficient automation and management of Exchange-related tasks, showcasing an ability to streamline processes and reduce resolution times.
•	Engaged in continuous professional development, staying updated with the latest technologies and industry best practices within the Exchange messaging domain.
•	Successfully collaborated with cross-functional teams, fostering effective communication and problem-solving for complex cases.
•	Played a key role in maintaining service quality by actively participating in the diagnosis and resolution of high-impact incidents.

Exchange Messaging Support Tier II/III - BPOS-D / ITAR

Well-rounded team player and leader with experience as a support analyst, and Microsoft 365 support engineer; skilled in application troubleshooting and escalation support. Quickly adapts to new and current technologies. Swiss Army Knife.

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Nicky Slavich

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