www.nickhatter.com

One of the UK's leading Therapeutic Life Coaches. Professionally trained in Therapeutic Coaching, CBT, Human Givens Psychotherapy and more. Featured on Forbes, Vogue, Tatler, BBC, The Guardian and The Financial Times. Trusted by doctors, psychologists and neuroscientists. Clientele includes celebrities, high net-worth individuals, executives, musicians, TV presenters, actors and ex-military.

Author of 'The 7 Questions' (published by Piatkus/Hachette) - available from Amazon, Audible, Waterstones, WH Smith, Target, and more.

Therapeutic Life Coach & Author

FDBK

FDBK® ("feedback") is a dating-app uses AI coaching, peer feedback data and anti-lying technology to create “the Apple of dating apps”. Sadly, it was too difficult to raise the required funds so I shuttered it.
https://www.fdbk-app.com

Co-Founder & CEO

giftgaming®

Innovative in-game advertising platform. Was named as one to watch by various publications. Served as giftgaming's CEO and acting CTO. Was responsible for fundraising, technical development and sales. Raised 3 rounds of investment and won TechCrunch London Meetup 2014. Recognised by HRH The Duke of York for Entrepreneur of the Week.

Founder, CEO, Director

GAMER DEVELOPER EXCHANGE LIMITED

A failed game studio which later turned into a small game and app development studio and consultancy.

Founder, Director and CTO

Netcraft

Worked for an anti-phishing and web security company. Helped develop stuff and did sysadmin tasks.

Internet Services Developer

Various freelance and companies

Web development for various projects, apps and games for companies using a variety of technologies including HTML5, Javascript, Perl and content management systems. Also developed my own indie game projects at home including casual free-to-play and a role-playing game called 'Pilgrim'.

Software Engineer

Open Home IT

Co-founded a small web consultancy & computer repair business with a friend when I was 16.

Sadly, we found a serious flaw in our business model -- not many insurance companies wanted to insure developers under 18 without experience and qualifications! And Microsoft said we had to buy a new license if we wanted to do a reinstall of Windows OS.

Co-Founder

One of the UK's leading life coaches, author and entrepreneur of 10+ years. Have coached celebrities, high net-worth individuals, musicians, actors, CEOs, psychiatrists, doctors, authors and ex-military. Featured on BBC, Channel 4, Forbes, Vogue, Tatler, The Guardian, The Telegraph, Huffington Post, Metro, Men's Health, AskMen and more.

Please note: if you suffer from mental health issues, you should contact a fully qualified psychotherapist or your doctor.

Website: https://www.nickhatter.com

Nick Hatter

Upwork

- Helped Shopify eCommerce store owners with customer service, order fulfillment and store management 
- Helped the stores with handling PayPal and Stripe Chargebacks
- Handled Social Media pages for the eCommerce businesses, and helped in ad moderation and management of messages by customers. 
- Supported companies in creation of content for their websites and updating the same on the websites. 
- Worked with ad agencies and helped in Facebook Advertising. Helped in ad creation, campaign management and competitor research.
- Helped ad agency with sales calls.

Ecommerce Virtual Assistant and Media Buying Assistant

iHerb, LLC

- Helped the team of 70+ agents to meet the company KPIs of 88% and above CSAT, and 24 hours of SLA
- Conducted regular training for agents and created a roadmap for improvements. 
- Ensured the company policies were followed by the agents and helped to clear any customer issues on front end.
- Helped in the weekly reporting of agent's performance and suggested points of improvement.

Customer Service Subject Matter Expert

Needle And Thread

- Helped in resolving the customer service issues on a timely basis
- Maintained communication between the various departments in the company

Customer Service Representative

Smash Cactus Media

- Creation of Facebook ads and campaigns
- Performing competitor research for the clients
- Reporting on Facebook and Google ads for the clients
- Performing Outreach via emails, Facebook and LinkedIn
- Creation of blogs for the company website and Facebook page
- Updation of website

Media Buying Assistant

Fiverr

Shopify expert

Buy Organics Online

- Communication with the supplier to ensure the operations run smoothly
- Product upload on the website from the catalogue provided by the suppliers
- Handling customer service for the business and making sure the issues are resolved timely

Customer Service Specialist

Freelancer.com

- Creation of blogs as per the needs of the clients
- Rewriting of content to make it sound better and rank higher for the search engines

Writer and VA

Pardesi Link

Web Content Manager at Pardesi Link. Manager of the various Social Media Platforms of the company and its blog.

Web Content Manager

neuvoo

Country Link Building Assistant for the Canadian Job Aggregator Neuvoo.

Link Building Assistant

drasson

Web content writer and manager of the blogs in the Company.

Web Content Writer

Hi there! 👋 I’m Aishwarya — a Customer Service & eCommerce Virtual Assistant with 10+ years of experience helping brands and agencies run smoother behind the scenes.

Over the years, I’ve supported a variety of online businesses — from global brands like iHerb.com and SmileTherapy.co.uk, to fast-growing Shopify stores and ad agencies. My work usually sits at the sweet spot between customer support, backend operations, and digital marketing support — and I love wearing many hats!

Here’s what I help clients with:

💬 Customer support – Email, live chat, and social DMs (Zendesk, Gorgias, Reamaze, Freshdesk)

📦 Order fulfillment & returns – Shopify, Amazon, Etsy, WooCommerce

🧾 Admin tasks – Shipping labels, inbox management, returns, product uploads

🛠️ Ad agency support – Facebook ad setup, test campaigns, comment moderation, and basic reporting

🧠 Content & macros – Writing helpdesk responses, FAQs, and social replies

🧰 Tools I’ve used: Shopify, Trello, ClickUp, Monday.com, Meta Ads, Canva, and more

I’ve also led a team of 10+ support agents, helped maintain 88% CSAT and 85% QA scores, and kept operations running smoothly even during peak seasons.

I’m proactive, quick to learn, and genuinely enjoy helping businesses grow — whether that means taking care of customers, streamlining systems, or jumping in where needed.

If you’re a founder, agency, or growing brand looking for reliable support — I’d love to connect! 💛

taplio

The Battle

Nick Hatter

Aishwarya Sharma

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