Dailyhuman

Growth strategy, GTM execution and user acquisition for a SaaS, AI coaching platform. Optimising sales funnels, product positioning and conversion strategies to drive revenue growth.

Trusted by the NFL, WNBA, College Football and Universities.

GTM Growth

alteam

Alteam enables founders and CEOs to scale products faster and more efficiently with expert design/ux, developers and fractional c-level product leads.

Fractional CCO

GradBay

An inclusive and diverse hiring platform to help businesses connect and engage with a future generation of talent.

Growth Advisor

Jamworks

An inclusive and accessible learning enhancement platform powered by AI and machine learning.

Chief Revenue Officer (CRO)

Stakk

‘Product-team as a service’

Combining strategy, technology and design to build digital products that people love to use.

JOB TODAY

Commercial Director

The #1 Marketplace for jobs and more. With over 8 million users, 100 million job applications and 1 million active monthly users. Total Funding $45M Seed to Series B

Head of Sales

Gelio

Marketplace platform and iOS mobile app connecting customers with merchants. Seed Funding

Amazon.co.uk

National Accounts Manager

Groupon

Hailed by 'Forbes magazine' as the fastest growing company ever. Total Funding $1.4B Series A to $12.7B IPO

Senior Account Executive

LCA Recruitment

Division Manager

scaling startups with proven growth tactics | advisor | 2x co-founder

Nick Warren

Lightico

We simplify the intricacies of remote experiences by leveraging digital technology to replicate the qualities of face-to-face interactions across remote channels, minimizing the steps and touchpoints required for a seamless experience.

In my role, I manage programs and ensure customer success by overseeing and implementing activities that drive value realization. This includes a range of program management responsibilities and customer success initiatives such as:  

	•	Translating strategic goals into actionable objectives: Collaborate with leadership and teams to align operations with strategic goals, developing project plans, milestones, and responsibilities for effective execution.
	•	Developing and maintaining project schedules: Manage project timelines and deliverables, ensuring projects stay on track and adapt to changes.
	•	Delivering training and support: Coordinate training programs and provide ongoing support to ensure teams effectively use digital tools and processes.
	•	Monitoring and reporting on progress: Track program performance, generate reports, and conduct executive business reviews to communicate progress and identify improvements.
	•	Sharing performance insights: Present performance data and insights through reports and reviews, analyzing KPIs and recommending strategic improvements.
	•	Enhancing customer experience (CX): Identify opportunities to improve customer journeys by analyzing feedback, monitoring trends, and collaborating with teams to implement enhancements.
	•	Collecting and analyzing stakeholder feedback: Gather and analyze feedback from various stakeholders to assess program effectiveness and identify areas for improvement.
	•	Managing stakeholder communications: Serve as the primary contact for stakeholders, providing regular updates and managing expectations to ensure transparency and alignment.

Customer Success / Program Manager

Customer Success Network

We are a community for European Customer Success Managers. Our vision is to be a place "Where every Customer Success Manager has someone to ask for help." Our members run events across cities in Europe and the Middle East, and we have a vibrant online community.

To join please visit: 

www.customersuccessnetwork.org/join

Community Ambassador

Feed It Back

Feed It Back is a platform focussed on the CX within the Hospitality sector. We combine customer opinion surveys with EPOS data to support our clients with data-driven decision making. Our platform integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support.  

For a demo & discussion on how we can add value to your business please visit: www.feeditback.com/request-a-demo/

Customer Success Manager

The Institute of Directors

Improved membership retention by 15% while generating £275K GP via new multiple revenue streams
Maintained a monthly membership retention rate of 75% (80 members, valued at approx. £33K)

- Managing a portfolio of 1000+ C-level execs & mid-management across 200+ organisations. 
- Increasing the value of my accounts by identifying cross-sell & up-sell opportunities. 
- Ensuring customer engagement by monitoring their usage and overall satisfaction.
- Implementing digital strategies for membership retention, acquisition and engagement.

Membership Relationship Manager

Managing 250+ accounts, achieving an AVG of 130% target achievement over 12 months (£325K GP)

- Successfully pitching to prospects over the phone, face-to-face and via email.
- Creating and managing merchant’s social media channels to generate conversions.
- Negotiating contracts, price-points and Ts & Cs to create mutually beneficial business relationships.
- Advising SME’s and established businesses on their digital and off-line marketing strategy.

Account Manager

Groupon, hailed by 'Forbes magazine' as the fastest growing company ever, provides a measurable customer acquisition tool for businesses. By providing unbeatable offers to local consumers, Groupon is a revolutionary new marketing technique that provides real results.

- Converting inbound leads and on-boarding of merchants across the UK
- Management of deal campaigns across several industries.  
- Nurturing and generating new relationships with business owners and decision-makers. 
- Meeting and exceeding monthly sales targets for inbound and cold prospects.

Junior Account Manager

Mimecast

Mimecast is a SaaS platform, an integrated cloud suite that reduces the complexity of protecting your organization from spear-phishing, malware, whaling attacks, data loss and downtime.

Uniquely combining comprehensive email security, continuity and archiving solutions in a single, tightly integrated cloud-based service managed from a single administration console.

Working as part of the Market Development Specialists team, I focussed on generating and nurturing sales leads for our cloud based email services. I worked closely with the marketing and sales teams to bring on new business.

Business Development Executive

Aston University

- Co-ordinated events aimed at enhancing the student experience 
- Recruited, trained and managed a team of 25 International student ambassadors 
- Produced bespoke marketing material in the form of Newsletters, Flyers and Posters 
- Successfully delivered engaging presentations for groups of prospective students 
- Represented Aston at several international recruitment fairs across the UK.

Project Assistant

The Challenge

As a community mentor I was responsible for ensuring a group of youths accomplished the summer projects they set for themselves by leading, supporting and motivating them.

National Citizen Service (NCS) runs across the UK in the summer and during academic breaks in autumn and spring. Whilst working with the 15 to 17 year olds I was responsible for: 

+ Enabling young people to work together on social action projects in and with their communities 
+ Assisting with the integration of young people of different genders, places, ethnicities, religions, abilities, and socio-economic and educational backgrounds with each other and older generations 
+ Supporting young people’s transition to adulthood through personal social development, challenging activities and guided reflection.

Community Mentor

Aim Higher

As an Aimhigher Ambassador required me to work with children from low socio-economic categories to progress to the full range of higher education provision on offer. 

The roles involved:

- Providing weekly ‘Big Brother’ type support to the students at the pre-exclusion stage; regarding their relationship with school vs. the school’s and their expectations
- Building and maintaining a rapport with the student in order to create a 'safe' environment.
- Remaining professional and appreciating the complexity of some of the issues.
- Making sure that the students were enjoying themselves and that no one felt excluded.
- Sitting in on lessons to help students to focus and get the best out of the lesson.

Student Mentor

Empowerment Society at Aston University

+ Conducting weekly committee and member meetings. 
+ Creating promotional materials using Adobe Photoshop. 
+ Contacting organisations and individuals for sponsorships and to deliver presentations in our 
meetings. 
+ Increasing the number of members through effective promotion of our events and services, 
arranging a number of events helping to raising £500 + for the society.

Head of Marketing

🚀 A dynamic Customer Success / Program Manager with a proven track record of exceeding targets across Sales, Marketing, and Account Management roles in diverse sectors, including E-Commerce, Non-For-Profit, and Cybersecurity. These experiences have shaped me into a consultative and trusted advisor, adept at building strong client relationships and driving value at every stage of the customer journey.

Currently, I’m thriving at Lightico (FinTech CX), where we streamline complex customer journeys and empower businesses to enhance their customer experience. As a Customer Success Program Manager, I focus on maximizing client success by driving:

✅ Customer Engagement
✅ Retention and Revenue Growth
✅ Operational Efficiency and Strategic Insights
✅ Delivery of programs and mission critical projects


💡 What Drives Me
1️⃣ Solving Business Challenges with innovative, customer-centric solutions
2️⃣ Embracing Continuous Learning to stay ahead in a fast-evolving landscape
3️⃣ Mentoring Early-Career Professionals and fostering future talent

Key Expertise:
Customer Success | Renewals | Account Expansion | Onboarding | Training | Marketing | Account Management | Data Analysis | Start-ups | Presentations | Project Management | CRM | Gfx Design

Certifications:
✔️ Certified Customer Success Level 1
✔️ Customer Success 101
✔️ CX Journey Mapping
✔️ Google AdWords & Analytics
✔️ HubSpot Inbound Sales
✔️ PRINCE2® Foundation

🧲Let’s connect to explore how we can elevate customer experiences, leverage cutting-edge technologies, and unlock new growth opportunities. 

I’m always excited to collaborate with like-minded professionals passionate about customer success and business transformation. 

taplio

The Battle

Nick Warren

Jenkins Mpagi

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