Namecheap, Inc

In my role as Director of the Namecheap Cloud Department, I lead and manage four highly skilled teams, comprising a total of 40 talented individuals. My primary responsibilities encompass people management, budget oversight, stakeholder engagement, and the strategic direction of technical decisions to ensure seamless functionality within the department.

Director of Cloud

As an Engineering Manager, I began by overseeing a team of 6-7 individuals, which subsequently expanded and was divided into various teams, each specializing in distinct areas such as frontend development, DevOps, and infrastructure management. My primary responsibility as an Engineering Manager was to ensure the effective coordination and execution of projects, fostering a collaborative and productive work environment. This included:

- Team Leadership
- Project Management
- Cross-Functional Collaboration
- Technical Direction
- Performance Optimization
- Stakeholder Communication

Engineering Manager

EasyWP is a WordPress managed hosting platform built on top of the latest containerization and cloud technologies (Kubernetes, Docker, CoreOS, Openstack, Ceph). My roles in EasyWP are multiple. Product vision, agile product management, container infrastructure creation and maintenance, design.

EasyWP Product Owner

wpXtreme Inc

wpXtreme is a true app store for WordPress, the most widespread Content Management System. My role in wpXtreme is to build the product giving the long term vision to the rest of the team. I manage the development with agile methodologies and I plan all the actions around the final product; I'm also responsible about the communication  strategies.

Ceo & Founder

Saidmade Srl

I've founded Saidmade with the aim of supporting companies improve their online presence. Saidmade has been for years one of the most known communication companies in Italy and one of the first mobile applications developer.

Hurricane Media Srl

Software and System Engineer/Co-Founder

Softech Srl

In Softech Srl I had different tasks: web developer, system engineer, security manager.

Web Developer / System Engineer

Fondazione S. Carlo

I've managed the Unix system infrastructure of Fondazione San Carlo and I've been the person in charge for R&D.

Unix System engineer

ePlanet Spa

In ePlanet I was the person in charge for security and system maintenance. I've been involved in different projects and worked with some big italian companies (HP, Fastweb, etc).

Edp manager

Director of Cloud at Namecheap | 🤓 Author of The Hybrid Hacker, a newsletter about Engineering Management, Leadership, Career Growth and Productivity

I've spent 25+ years diving deep into technology, building businesses, and leading high-performing teams of Engineers. I try to condense all this experience in my newsletter and share it with my 30,000+ subscribers.

My main goal is to help other Engineers and Leaders grow and avoid mistakes I made in my career, through sharing:

🔧 Practical advice on how to grow from Engineer to Engineering Manager or Leader
📚 Personal stories about how I grew from Individual Contributor to Director
🎨 Easily understandable articles enriched with visuals to simplify complex concepts

If all of this makes sense to you, join 20k+ subscribers at: https://hybridhacker.email

Nicola Ballotta

Simdle Mobility 

As a Product Manager, I'm responsible for creating the product roadmap, doing market analysis, creating business requirements and facilitating product planning activities.

Product Manager

Losch Digital Lab

As a Product Manager of Domain Vault security suite
- I created and documented the vision for it and developed the product roadmap based on the results of market research and customer survey. 
- I oversaw the creation of product brand and product user flows working together with design and UX teams. 
- I coordinated the work of different business units leading to a successful product launch.
- I contributed into creating and executing a marketing plan for the product launch. 
- I worked on the product pricing strategy and reporting. 
- I worked on the product content strategy and together with a copywriter produced in-depth articles.
- I led the creation of product-related customer support flows.

Domain Vault Product Manager

As a Junior Domains Product Manager, 
- I conducted market and competitive landscape research for different projects.
- I created business briefs and requirements and facilitated the briefings for different business units (developers, marketing, designers, etc).
- I was responsible for researching and forecasting the KPIs for new projects and doing the reporting upon project completion and further over the product life cycle.
- I led various projects of different sizes, the biggest one involving about 20 different teams working together to achieve a common goal. 
- I worked directly with customers' feedback analyzing it and prioritizing the requested improvements. 
- Together with SEO, PPC & BI specialists I did the review and analysis of various aspects of business performance.
- I created multiple presentations and reports on product performance. 
- I created and facilitated several learning/experience-sharing sessions for my team members. 
- I worked with Scrum teams and participated in relevant Scrum events.

Domains Product Manager, Junior

- Ensuring high quality of support provided to the clients
- Correcting mistakes and providing recommendations to the Customer Support Representatives in order to help them improve quality of support
- Providing suggestions for further improvement of employees
- Providing feedback about the work of the Customer Support Representatives

Middle QA Analyst

- Assisting the team members by answering their questions and helping with processing inquiries from the customers
- Monitoring the support requests and provide proactive assistance when required
- Sharing knowledge with customer support specialists helping them grow
- Working with feedback and forwarding it as required in order to improve the quality of support provided to the end customer
- Assisting with updating external client knowledgebases, as well as internal documentation
- Reporting and escalating different kinds of issues to the responsible team or upstream providers/registries

Subject Matter Expert

- Preparing lectures and practical tasks aimed to improve the knowledge of Customer Support Representatives
- Delivering the theoretical and practical material during the lectures
- Preparing, conducting and checking the tests
- Working on the related documentation and procedures
- Providing feedback about the performance of the employees taking part in the course

L2 Upgrade coordinator

- Providing support to the end client via chats and tickets
- Troubleshooting technical issues

Customer Support Specialist

Freelance tutor

- Developing individual course program for kids and adults
- Creating additional tasks aimed to prepare students for exams, tests, contests etc
- Preparing, conducting and checking the tests
- Working on creating personal files of the students and providing feedback

English Tutor

Донецкий национальный университет

- Preparing lectures and practical tasks for the courses 'German language' and 'English language' 
- Delivering the theoretical and practical material during the lessons
- Preparing, conducting and checking the tests
- Arranging speaking clubs
- Working on creating personal files of the students and providing feedback to them

English/German tutor (intern)

Wilhelm Severt Maschinenbau Gmbh

- Business communication with the clients 
- Arranging the meetings 
- Translation of user manuals (German -> Russian, German -> English)

Independent Translator

Having started out my career path in customer support, I learned how to communicate with customers, listen to their feedback and ultimately keep them happy. 

During this time I also got to improve the work of customer support by coaching the newcomers, improving the processes, and ultimately finding ways to ease the lives of the customer. 

This experience helped me a lot to inform the business decisions in the product manager role and to spot the pain points and gaps that can be solved by a specific product or feature. 

I'm a big fan of human-centered design both when it comes to my work and to using services provided by others. That's why I enjoy trying out new services and am always thinking about ways to improve them - it's like a brainstorming game for me. 

Both at work and in my personal life I value honesty and trust. I'm always open to a dialogue where both sides can exchange feedback and find the best solution to a problem. 

I like a good challenge be it a new product launch or putting together a new team or improving internal processes. I can do extensive research to understand the current state of things, come up with a strategy to shuffle things around, then evaluate the project's success and identify the steps for the next iterations.

taplio

The Battle

Nicola Ballotta

Julia Zinovieva

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?