Keller Williams Malaysia

I work very closely with PEA, REA, PV, Team Leader and Real Estate Agency Owner to provide proven system, model, training, coaching & technology platform to 10x their Real Estate Business.

Chief Growth Officer | Regional Director

As a Group CTO of Keller Williams Malaysia, I oversee all the tech innovation, adoption & strategies to enable property agents to be tech-enabled. I love coaching property agents to be data driven and make intelligent decision through KW Command cloud, system & platforms for business clarity, value add to their clients and 10x their business. Looking forward to connect & speak more.

Group Chief Technology Officer

FLEXIROAM 

Flexiroam (ASX: FRX) is a superconnector for people and machines. Our partnership with telcos around the world enables us to offer connectivity to both consumer and IoT devices access to 580 mobile networks worldwide. We are also Apple's certified global carrier that enables all iOS devices to get instant connectivity anywhere, anytime with eSIM technology. To date, Flexiroam has served more than 500,000 customers worldwide including global companies like Mastercard.

Co-Founder & VP, Solutions

Hi there, thanks for checking out my profile!

Thinking about starting your own real estate agency but feeling stuck on where to begin? 

Tackling the complexities of agency setup, from acquiring the right licenses to recruiting top producing agents, and integrating cutting-edge training, technology and AI solutions to balancing the books for financial profitability, can be a daunting endeavour.

Navigating the path to agency ownership can be challenging, but you're not alone in this journey.

If you are currently leading a team of 50-100 agents and planning to start your real estate agency:

👉 Let's have a conversation to: 

✅ Get a detailed, proven system and easy-to-follow plans to help you set up your agency, covering everything from legal requirements to organisational structure.

✅ Learn effective recruitment strategies to build a team that shares your vision and contributes to the growth of your agency.

✅ Receive personalised advice on choosing the right technology tools that streamline your operations and enhance client engagement.

✅ Get insights into smart financial management, including budgeting, forecasting, and setting up sustainable financial & profitability frameworks.

✅ Access playbooks, strategies and resources for continuous training and development, keeping your team knowledgeable and competitive.

👉 Build a successful real estate agency by focusing on what you do best -> SALES. 

🎯 I am looking to work with PEA, REA, PV, Team Leader and Real Estate Agency Owner to partner together in your existing agency business or a new agency setup. 

Think of it as a strategic path, leading you to build a thriving business with the right tools and professional guidance.

Thank you for taking the time to read this far. 
You’re awesome!

Cheers,
Nic

Nicholas Yeap

MALAYAN UNITED INDUSTRIES BERHAD

Customer Experience Manager

Immersive Hospitality Management

Flux

Senior Expansion Manager

Synergy WorldWide

Sales Support Manager

Huobi Global

As Global Service & Growth Service Operations Manager at Huobi,I led the setup of the Global Shared Services Center to support the company’s expansion outside of China in the cryptocurrency and blockchain industry. This involved establishing a new office, leading recruitment efforts, and building a scalable operations framework. I worked closely with regional teams to streamline workflows, optimize support functions, and align cross-border service standards. Additionally, I supported SEO initiatives, marketing campaigns, and various regional operational matters to drive growth and enhance global performance.

Global Service & Growth Service Ops Manager

Melco Resorts & Entertainment

At Melco's Contact Center, I managed daily operations and delivered exceptional support across Melco's flagship properties in Macau, including luxury resorts, malls, and entertainment facilities. As part of the pre-opening team, I helped establish and scale the contact center operations. Over seven years, the team grew from double to triple digits, efficiently handling all calls, emails, and reservations. I focused on optimizing guest interactions, streamlining workflows, and upholding Forbes Travel Guide service standards.

1. City of Dreams (2,170 guest rooms and suites)
	•	Location: Macau
	•	Hotels:
	•	Pre-opening Morpheus (opened in 2018, designed by Zaha Hadid)
	•	Pre-opening Nuwa (formerly Crown Towers)
	•	Pre-opening The Countdown (formerly Hard Rock Hotel, rebranded in 2017)
	•	Grand Hyatt Macau

2. Studio City (Pre-opening)
	•	Location: Macau
	•	Opened: 2015
	•	Hotels: 1,600-room
	•	Star Tower
	•	Celebrity Tower

3. Altira Macau (230 rooms)
	•	Location: Taipa, Macau
	•	Luxury hotel with integrated casino facilities.

Contact Centre Supervisor

Astro

Customer Service Manager

Apprenticeship Programme

My journey has taught me the value of adaptability, continuous learning, and a global perspective. 

taplio

The Battle

Nicholas Yeap

Alissa Sun

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