Nikola Milekić

Customer Support Representative @ Taplio & Tweet Hunter | IT Engineer & Entrepreneur

Proactive and detail-oriented Customer Support Specialist with over 3 years of experience in SaaS support, IT systems administration, and process optimization. Skilled in building scalable help centers, designing efficient workflows, and leading cross-functional collaboration. Fluent in tools like Intercom, Zendesk, and Notion. Committed to delivering exceptional user experiences and continuous service improvement.

🔹 Specialties: Customer Success | SaaS Customer Support | Zendesk & Intercom | IT Infrastructure Support | Knowledge Base Management | Ticketing System Optimization | POS and Payment Systems | SaaS Testing & QA | IT Service Management (ITSM)

Always open to connecting with fellow professionals in Customer Success, Tech Support, and SaaS Operations. Let’s collaborate and grow together!

📩 Contact: milekic.nikola24@gmail.com

Customer Support Representative

The worst career advice I ever got was simple.

"Say yes to everything."

At first, it sounds smart. Be open. Get more experience. Show you're a team player.

But here's what really happened.

Saying yes to everything made my work terrible. I was spread thin. Burned out. No time to think, no chance to go deep. I missed real opportunities because I was busy with meaningless tasks.

No one rewarded me for being available. They just expected more.

Now, I say no. A lot. If it's not important, I let it pass. I double down on the things that actually matter.

The truth? Growth comes from focus, not from pleasing everyone.

If you're still saying yes to everything, stop. The best work happens when you protect your time and energy.

Customer Support Team Lead @ Taplio & Tweet Hunter | IT Engineer & Entrepreneur

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Skills-based hiring even works for roles that don't exist yet

Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

taplio

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Nikola Milekić

Ena Mandic

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taplio

The Battle

Nikola Milekić

Ena Mandic

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Nikola Milekić's LinkedIn Performance

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Performance ScoreNikola Milekić's LinkedIn Performance