Nikola Milekić

Customer Support Representative @ Taplio & Tweet Hunter | IT Engineer & Entrepreneur

Proactive and detail-oriented Customer Support Specialist with over 3 years of experience in SaaS support, IT systems administration, and process optimization. Skilled in building scalable help centers, designing efficient workflows, and leading cross-functional collaboration. Fluent in tools like Intercom, Zendesk, and Notion. Committed to delivering exceptional user experiences and continuous service improvement.

🔹 Specialties: Customer Success | SaaS Customer Support | Zendesk & Intercom | IT Infrastructure Support | Knowledge Base Management | Ticketing System Optimization | POS and Payment Systems | SaaS Testing & QA | IT Service Management (ITSM)

Always open to connecting with fellow professionals in Customer Success, Tech Support, and SaaS Operations. Let’s collaborate and grow together!

📩 Contact: milekic.nikola24@gmail.com

Customer Support Representative

Ever notice those huge comment essays under LinkedIn posts?

If you're writing them, you're not building trust or authority. 
You're just showing people how much you want attention.

In a support ticket, nobody wants a wall of text. Same goes here.

People aren't scrolling the comments looking for someone's life story. 
They want something quick—a spark, an honest take, a reason to check your profile.

Long comments say, "Look at me, I have a point to prove." 
Short comments say, "I've done this. Here's my angle."

Guess which one gets more clicks.

If you want people to actually notice you, keep it simple.

Bad example:
"This reminds me of the time my team adopted a new support platform across four regions and I learned a lot about cross-functional communication that I'd love to share..."

Good example:
"Did this last year. Learned the hard way. Would do it differently now."

Short. Real. Relatable.

LinkedIn isn't your help center. 
Nobody comes here to read a manual.

If you want to tell a whole story, write a post.

But if you want engagement, treat comments like a conversation—keep it quick, keep it honest, and get back to work.

That's how you stand out.

Customer Support Team Lead @ Taplio & Tweet Hunter | IT Engineer & Entrepreneur

Most SaaS professionals post to stay visible, but end up blending in.

Here’s how to stand out:

- Share real challenges, not just wins
- Talk about mistakes and lessons learned
- Show what your day actually looks like
- Be honest, not just positive
- Ask real questions

People remember what’s real, not what’s perfect.

Skip the highlight reel and show what’s really happening.

Everyone loves a good automation story—until they actually need help.

You know the drill. You try to get support from a SaaS tool, but hit a wall of bots, auto-replies, and help center articles. No obvious way to talk to a real person.

Frustrating, right?

Way too many SaaS startups hide their human support too quickly behind automation. 
They think it’s efficient, or that it will scale better. 
But customers remember how support makes them feel. 
If getting help takes more energy than your tool saves them, they won’t stick around.

I get it—automation is tempting. It looks like a shortcut. But it’s not a substitute for real conversations when people need them.

The fastest way to lose trust? 
Make your users hunt for someone who understands their problem.

Here’s the fix: 
Use automation to handle the basics, but make it super clear how to reach a human when things get tough. 
A visible “Contact Support” button beats a maze of AI chat any day.

The best SaaS teams I’ve seen put real people up front, then automate around them. 
That’s how you scale quality, not just volume.

If your users feel like they’re running in circles with your bot, it’s time to rethink the flow.

Support teams know a secret about Black Friday:
it’s not the promos that create chaos.
It’s unclear communication.
So here’s what we’re not doing today on Taplio:
No vague messaging that makes customers guess
No over-promising 
No making people wait for basic answers
No “template replies” that feel like bots
Our approach this year:
Clear instructions
Fast human responses
Transparent expectations
Helping people pick the right plan, not the most expensive one
Black Friday brings a lot of questions.
Our job is to make sure none of them feel like friction.

No alternative text description for this image

Većina timova misli da je ključ dobre SaaS podrške u broju agenata.

Nije.

Ako help centar nije jasan i ažuriran, ni deset novih ljudi ne rešava problem.

Korisnici prvo traže odgovor sami. Ako ga ne nađu, gube vreme, a support se zatrpava istim pitanjima.

Proces je jednostavan:
- Svaki novi feature = novi članak
- Pitanja koja se stalno ponavljaju idu direktno u help centar

Kada help centar diše sa proizvodom, manje je frustracije, a tim radi pametnije.

Probaj prvo da središ help centar, pa pogledaj koliko će stvarno trebati novih ljudi.

Ritchie PETTAUER

ritchie@pettauer.net ➡️ Social Selling | B2B Marketing trainings & strategic consulting.

🟦 Boosting reach & generating leads via LinkedIn™️ IS possible when done the RIGHT way. 𝗪𝗮𝗻𝘁 𝘁𝗼 𝗺𝗮𝘀𝘁𝗲𝗿 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗕𝟮𝗕 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗳𝗮𝘀𝘁𝗲𝗿? 𝗟𝗲𝘁'𝘀 𝘁𝗮𝗹𝗸! ⏩

I help you & your team on multiple levels. My core offer: Transferring knowledge to your professionals.

Call it job empowerment, strategic guidance or insights-based inspiration.
The impact counts.

Everybody can spend countless hours on LinkedIn. How easy is that? But procastination never landed us any leads.

So ask yourself: What qualifies as "LinkedIn-time spent wisely"?
Which routines are crucial to our long-term success?
Why do our efforts lack consistency?

𝗜 𝗰𝗮𝗻 𝗱𝗼 𝘁𝗵𝗶𝘀 𝗳𝗼𝗿 𝘆𝗼𝘂:

✴️ I provide valid answers on complex strategic questions.
✴️ I help you leverage the full potential of social selling and personal branding.
✴️ I coach sales- and marketing experts in all facets of digital B2B marketing: Organic Growth, Ad Campaigns, Sales Navigator, Employer Branding.

𝗛𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲?

Remote trainings or on-site workshops / individual coaching sessions.
I'd rather offer you a service perfectly adjusted to your needs than sell one-fits-all packages.

Some of my most popular formats:

𝗜𝗻𝘀𝗽𝗶𝗿𝗮𝘁𝗶𝗼𝗻 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 1-2 hours | Beginner
Introduction to LinkedIn, Algorithm Basics, Profile Optimization

𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝟯𝘅𝟯 𝘄𝗼𝗿𝗸𝘀𝗵𝗼𝗽𝘀 3x2hours | Advanced
Personal branding (profile optimization)
Social selling (building your network, researching & contacting leads)
Content strategy (How to craft posts that win clients)

𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗔𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗶𝗻𝗴 / 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝘀𝗽𝗮𝗿𝗿𝗶𝗻𝗴 individual schedule | Beginner to Expert
AdManager structure, targeting options, best practices

𝗦𝗮𝗹𝗲𝘀 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗼𝗿 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴𝘀 individual schedule | Beginner to Professional level
Onboarding & basics to full deep dive.

Send me a direct message or email: ritchie@pettauer.net

B2B Social Media Trainer | Online Workshops for Corporate Clients | Sales Navigator | Ads Campaigns

University of Vienna

👨‍🎓 "𝗪𝗵𝗲𝗻 𝘆𝗼𝘂𝗿 𝗔𝗹𝗺𝗮 𝗠𝗮𝘁𝗲𝗿 𝗰𝗮𝗹𝗹𝘀, 𝘆𝗼𝘂 𝗱𝗼𝗻'𝘁 𝘀𝗮𝘆 𝗻𝗼!" 👨‍🎓
(I stole this sentence from Jasmin Alic, but it's just too good  to give it back.)

Fact: My Alma Mater called the moment I walked out the door after my diploma examination. I've been teaching at "my" Department of Science of Communication since the dawn of the new millenium. And I'm extremely proud of it. (Our department constantly ranks in the Shanhai Top 10!)

Curricula change and adapt. I've always taught various facets of new media, from online journalism to scientific data analysis. Since 5 years I'm teaching the new, dedicated course "Social Media A" which is part of the SoC (Science of Communication) curriculum.

The course is comprised of theory and practical appliactions. Prof. Dr. Annie Waldherr teaches the theory part while I talk about marketing, GDPR and social media publishing. And of course LinkedIn, a great tool for students and researchers alike.

Most of my lectures are publicly available on my Youtube channel. (Playlist link below, in German)

Lecturer @ Vienna University's Department of Science of Communication | Faculty of Social Sciences

Just Connecting - LinkedIn & Social Selling Training

🟦 At Just Connecting we empower professionals. Let your expertise shine! ⏩

But only those with a simple taste.
Only those who strive to provide their teams with the best training.

We're a group of likeminded experts, founded by the man - the legend - Richard van der Blom.

Do you need guidance and help adjusting your LinkedIn strategy?
Is your Corporate Influencer program ready for the next level?

Our insights-based trainings focus on organic growth, social selling and B2B marketing and employer branding. We deliver trainings in 8 native languages, online and on-site.

Clients like Capgemini, Nestlé, Panasonic, Intersystems and UBS increased their reach and optimized their lead generation.

And yes, we're the good ones. No shifty automation. 𝗪𝗲 𝘁𝗲𝗮𝗰𝗵 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘁𝗿𝘂𝘀𝘁 𝘃𝗶𝗮 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲.

Topics of our Trainings: Personal Branding / Profile Optimization | Social Selling / Network Optimization | Content Marketing / Algorithm Inisghts | Sales Navigator Trainings | LinkedIn Advertising Consulting | Marketing Analysis.

Social Selling Trainer de/en | Sales Navigator Expert | Certified Marketer

B2B like a Boss

On October 18th, for the first time, we are hosting B2B Like a Boss – Professionals Edition. This event is exclusively focused on personal LinkedIn profiles. Start-up founders, solopreneurs, and active corporate influencers are encouraged to join.

🔷 Personal Branding
🔷 Content Strategy & Content Creation, including AI
🔷 Social Selling Deep Dive & Hacks
🔷 LinkedIn Algorithm Insights & Networking Tips

Get your Early Bird ticket here: https://lnkd.in/eZGibETw

⏰ The masterclass runs from 9 AM to 3 PM.
❓We will answer all your individual questions.
📼 Session recordings & slides are included.
📝 We will also provide a certificate of participation as proof of your continued professional development.

Speaker Content Strategy  | B2B Like a Boss for Pros

🟦 Two guys and two girls walk into a Zoom room. (But that's actually not how the story of B2B Like a Boss began.) ⏩

We "walked into each other" on LinkedIn and then we met in Vienna to orchestrate the first edition of a training series that has shaped the face of LinkedIn DACH during the last three years.

Britta, Marina, Tomas and me instantly clicked. Combining our core expertises and offering hour insights to ambitious content creators turned out an excellent idea.

Due to Covid, we switched online and diversified:

𝗕𝟮𝗕 𝗟𝗶𝗸𝗲 𝗮 𝗕𝗼𝘀𝘀 "𝗖𝗹𝗮𝘀𝘀𝗶𝗰" 𝗳𝗼𝗰𝘂𝘀𝗲𝘀 𝗼𝗻 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀.
Personal branding, content strategy, social selling, B2B storytelling: We've got your digital journey cover. And we provide you with lots of tools, tactics, slides and the full recording.

🔹Marina Zayats - Digital Personal Branding & profile optimization
🔹 Britta Behrens - Social Selling - Why Social Selling is a marathon and not a sprint
🔹 Tomas Herzberger - Digital storytelling - Why engagement matters above all
🔹 Ritchie Pettauer - Creating Impact via Social Selling

𝗕𝟮𝗕 𝗟𝗶𝗸𝗲 𝗮 𝗕𝗼𝘀𝘀 "𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲" 𝗳𝗼𝗰𝘂𝘀𝗲𝘀 𝗼𝗻 𝗰𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝘂𝘀𝗲.
Dive deep into the mysteries of Company Pages, Corporate Influencer Programs and Advertising on LinkedIn. 

🔹 Marina Zayats: How to initiate a corporate influencer program
🔹 Britta Behrens: Company Page Best-Practices
🔹 Tomas Herzberger: LinkedIn Advertising
🔹 Ritchie Pettauer: Company-Page Content Strategy & Algorithm insights

Follow me & subscribe to my newsletter for discount codes.

Speaker: Content for Company Page Admins 🔜 B2B Lab Corporate | December 6th 2024

Patricia Staniek

🟦 Have you ever wondered why you perceive the world the way you do? ⏩

Perception is key. The impressions we perceive shape our world in the deepest way imagineable.

How can we analyze our own perception when the only means available is ... our perception? Join me in a fascinating dive into the mysteries of human cognition.

𝗜𝗻 𝗺𝘆 𝗽𝗲𝗿𝗰𝗲𝗽𝘁𝗶𝗼𝗻 𝘄𝗼𝗿𝗸𝘀𝗵𝗼𝗽 𝘆𝗼𝘂'𝗹𝗹 ...

🔹Learn about mental magic.
🔹Discover how we have 8 (and not 5 senses)
🔹Learn to listen in real close 
🔹... and so much more!

Perception Trainer | Bias & Manipulation for Profilers

mobilkom Austria

🟦 Venture into the corporate world I did - but only part-time. ⏩

"Project manager for Web SMS and A1 Winnerzone, responsible for online campaign planning, SEO, AdWords."

That's how I'd describe my job on my LinkedIn profile.

Working for A1 was awesome - I learned a lot. And knowing the company quite well proved immensely helpfull when I coached CEO Thomas Arnoldner in personal branding years later.

Social Media / Online Marketing Strategist

Heise Medien GmbH & Co. KG

🟦 To me, Heise Verlag is a Unicorn. And telepolis is the accompanying rainbow. ⏩

Over the years I authored various features about digital events and interviews with net artists / theoreticians.

telepolis is where technology, media theory and digital arts overlap. I'm proud to have contributed my little share to this awesome magazine!

All articles are archived - see attached link.

Online Journalist

SWAROVSKI

🟦 How do you learn video editing the hard way? Your first clip is an installation to be displayed in Austria's most popular museum. ⏩

We were young and bold.

And when I fired Premiere up for the first time, I had no idea what I was doing.

But I knew how to Google.

My 2-minute team presentation received more exposure at Kristallwelten-Museum than any of my "viral"  Youtube shorts. (And I still love that retro-b/w-look.)

But that was just one face of the metaphorical crystal. I was also resonsible for our online marketing activities. 💎

Chief Technical Advisor | thecrystalweb

ORF 

🟦 Video did not kill the radio star! Call us early podcasters if you will. ⏩

mp3 players were bulky, Apple hadn't invented the iPod yet.

The term "Podcast" was yet to be coined. If you wanted to get word out, you'd either have to sign with a hip hop label or work for a radio station.

We picked a national one and they played our tunes for years. (When i say tunes I mean interviews & features.)

As in: My colleagues from medianexus (Sandra Manhartseder and Peter Steinberger) and me recorded and produced a couple of features for Austrian radio station Ö1's media magazine "matrix".

And contrary to popular opinion: The internet does forget. But Ö1 is still standing strong. (I admit though that I always listen to FM4 in my car.)

Broadcast Journalist

Red Bull

🟦 Givemewings was a "social platform" conceptualized and built by Red Bull a couple of years before the term was coined but the site never went live. ⏩

I was responsible for the music channel, including managing the editorial content and establishing a download platform.

The site never went online.

(But for two years, I had daily access to free, unlimited supply of Red Bull. Haven't been able to ever touch a can since week two. Great content marketing, terrible refreshment, if you ask me.)

Head of Digital Music | givemewings.net

🟦 "I smuggle doggies into your feed!" ➡️ LinkedIn™️ Certified // Social Media Lecturer @ University of Vienna ➡️ Social Selling / B2B Trainings for Sales/Marketing/HR teams ➡️ Thought Leadership for CxOs ⬇️⬇️⬇️⬇️

🟦 Struggling with visibility and client acquisition on LinkedIn™? Need the right strategies for your Corporate Influencers & C-Levels? Want to learn the best practices in digital B2B Communication for 2024? I can help! With 8 years of experience in sales & marketing trainings, I’ve got you covered. 𝗟𝗲𝘁'𝘀 𝘁𝗮𝗹𝗸! 📨 ritchie@pettauer.net

𝗠𝗲𝗲𝘁 𝗥𝗶𝘁𝗰𝗵𝗶𝗲

I'm a Tyrolean native, educated in communication in Vienna. After two decades in the urban hustle, I chose the serene countryside of Upper Austria. Here, I dwell in a quaint wooden house with my wife, Astrid, and our 2 beagle-terriers, Pula & Capri. 🐶🐕

Offline, you'll find me nurturing our expansive garden, practicing Wim Hof breathing, or plunging into our pond — even in the chill of winter. ❄️ An avid chef, I firmly believe every day is perfect for a BBQ. 🔥🍗😋

𝗠𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Social Selling, Content Strategy, Branding

For eight years, I've been aiding marketing and sales teams to harness LinkedIn™ fully, from organic marketing and structured outreach to paid campaigns. With over 500 workshops under my belt, I pride myself on empowering teams rather than offering one-size-fits-all solutions.

𝗠𝘆 𝗺𝗶𝘀𝘀𝗶𝗼𝗻? Turn your team into LinkedIn™ mavens with the transformative 3x3 formula:

🗿 Carve out an impeccable personal brand.
🧩 Establish a robust network of potential clients and thought leaders.
🧲 Decode the algorithm for content optimization.

𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗠𝘆 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴:

💪 Amplify your company's visibility through employee accounts.
📈 Sustain lead generation with a five-step social selling methodology.
🖋️ Craft content strategies that genuinely resonate with your audience.

In 2024, each team member can bevomr a corporate advocate.

𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗔𝘃𝗲𝗻𝘂𝗲𝘀: How do work together?

🟦 Workshops & Trainings:
From bite-sized inspiration sessions to extensive multi-week social selling courses, I cater to diverse needs—be it group sessions, one-on-ones, online, or in-person.

🟦 Just Connecting:
Proud member of Richard van der Blom's acclaimed Just Connecting team, having trained 850+ international clients across 40 countries in seven languages.

🟦 Keynotes & Digital Strategy Lectures for B2B Companies:
With over two decades at the University of Vienna's Communication Science Department and my current course catering to ~500 students per semester, I bring both depth and a dash of humor to my sessions.

𝗚𝗲𝘁 𝗶𝗻 𝗧𝗼𝘂𝗰𝗵: Whether it's a direct message or an email to ritchie@pettauer.net, I'm here to listen and help.

3x3 LinkedIn™️ Workshops & Coachings für Unternehmen | Individuelle Beratung für CEOs

Organisches LinkedIn-Marketing hat sich zu einem komplexen, aber lohnenden Set von Aufgaben entwickelt. 𝗠𝗼̈𝗰𝗵𝘁𝗲𝘀𝘁 𝗱𝘂 𝘀𝗰𝗵𝗻𝗲𝗹𝗹𝗲𝗿 𝗘𝗿𝗴𝗲𝗯𝗻𝗶𝘀𝘀𝗲 𝘀𝗲𝗵𝗲𝗻?

Ja, LinkedIn ist zeitaufwändig.
Ja, ich bin ein teurer Berater.

Aber hast du dich schon einmal gefragt:
Welche LinkedIn-Routinen & Kniffe sind absolut essenziell für meinen Erfolg?
In anderen Worten: 𝗪𝗲𝗹𝗰𝗵𝗲 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻-𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲 𝗶𝘀𝘁 𝗱𝗶𝗲 𝗲𝗳𝗳𝗶𝘇𝗶𝗲𝗻𝘁𝗲𝘀𝘁𝗲?

Ich kann folgendes für dein Unternehmen tun:

A) Fundierte Antworten auf komplexe LinkedIn-(Strategie)-Fragen liefern.
B) Dein Sales- und Marketing-Team zu effizienten LinkedIn-Nutzer:innen qualifizieren.
C) Deinen Mitarbeiter:innen zeigen, was sie mit dem Sales Navigator alles tun können.

Wie schaut unsere Zusammenarbeit aus?

Online-Workshops und individuelle Beratungs-Sessions: Flexibel und an deine Bedürfnisse angepasst.

𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗕𝗮𝘀𝗶𝗰𝘀 1-2h | Level: Einsteiger
LinkedIn-Grundlagen, Funktionsweise des Algorithmus und Profil-Optimierung.

𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝟯𝘅𝟯 3x2h | Level: Fortgeschritten
Session 1: Personal-Branding (Grundlagen & Profil-Optimierung)
Session 2: Social-Selling (Lead-Recherche und Netzwerkaufbau)
Session 3: Content-Strategy (Themenplanung und Best Practices für Postings)

𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗔𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗶𝗻𝗴 𝗕𝗮𝘀𝗶𝗰 2h | Level: Einsteiger
Funktionsweise des LinkedIn AdManagers, Kampagnenziele, Targeting & Sujets

𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗦𝗽𝗮𝗿𝗿𝗶𝗻𝗴 individuell | Level: Fortgeschritten bis Profi
Ich gehe mit dir deine Kampagnen(planung) durch und bringe dich auf neue Ideen.

𝗦𝗮𝗹𝗲𝘀 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗼𝗿 𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽𝘀 2h bis 3x2h | Einsteiger bis Profi
Dein Team hat die Lizenz, aber noch keine Ergebnisse? Onboarding, Setup und alle Tricks zu Alerts, Suche und Leadlisten. Individuelles Angebot auf Anfrage.

Möchtest du mehr wissen? Schick mir eine Direktnachricht oder eine E-Mail: ritchie@pettauer.net.

taplio

The Battle

Nikola Milekić

Ritchie Pettauer

Followers

Posts

Engagements

Likes

Performance ScoreNikola Milekić's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Nikola Milekić

Ritchie Pettauer

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Nikola Milekić's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreNikola Milekić's LinkedIn Performance